IT Service Desk Manager
£Competitive Salary & Benefits
We are recruiting for a IT Service Desk Manager to join our IT team in Bristol. You will report to Graham Sankey,... are in place for new joiners as well as the ongoing development of all team members.
Ownership and development of all Service Desk related process, policy and procedure documentation (including, but not limited to, Incident Management, Joiners, Leavers and Transfers).
Monthly and ad-hoc reporting to show performance against SLA and KPI’s, ensuring exceptions are highlighted and managed...