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2Nd Line Customer Service jobs in Bristol

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  1. 2nd Line IT Service Desk Analyst

    Bristol | £25k - £28k pa | From iO Associates Limited

    IT Service Desk Analyst Bristol iO's Bristol based, Award Winning client are looking for IT Service Desk Analysts to join their growing team on a fixed term contract, with the potential to... become permanent for the successful candidate. The service desk provides all 2nd line support to the company, the roles and salary available are dependent on your experience. Experience required - Working within a busy IT Service Desk - Excellent customer service and communication skills - Having worked within an ITIL environment - Having worked with a wide variety of technology including ... - Active Directory This is an excellent opportunity for any 2nd line Service Desk Analysts to join a fantastic company in the heart of Bristol. There are also incredible opportunities for training...

  2. 2nd Line Support | IT Helepdesk

    Bristol | £22k - 27k per year | From Alexander Mae

    We have a superb opportunity for a 2nd Line Support Analyst to join our client who are a busy, successful and boutique IT consultancy based in North Somerset. They have grown considerably in the... last 2 years and are looking for someone on their 2nd Line Helpdesk with a passion for IT. This role will be supporting a 3rd Line Support individual. For this opportunity, it's essential you have a good understanding of all the desktop stuff as well as SBS (all versions), Server 2008 and 2012, Group Policy, AD, networking - including VPNs. You will be working with a small team so it's also ideal you will have experience of managing and working with a ticketing system. Our client have customers around Bristol and surrounding areas with their largest customer with over PC/LTs...

  3. IT Service Desk Team Leader - 2nd Line

    Bristol, Somerset | - £29k | From Avocet Strategic Resourcing

    Our Client is a rapidly expanding international company, who is committed to delivering an excellent level of client service to their customer base and, in turn, they are looking to recruit... talented, friendly and hardworking individuals to help support and maintain their internal technology systems. We are looking for experienced IT Service Desk Team Leader (2nd line) to join the team and undertake line management responsibility for a team of Service Desk Analysts providing 2nd line Support to the user community based in their Bristol office. Candidates must be technically ... the following skills and experience: Previous experience working within a busy corporate IT Service Desk providing 2nd line support Excellent fault finding, diagnostic and problem solving skills...

  4. IT Service Desk Team Leader – 2nd Line

    Bristol, Somerset | - £29k | From Avocet Strategic Resourcing

    IT Service Desk Team Leader – 2nd Line Our Client is a rapidly expanding law firm, who is committed to delivering an excellent level of client service to their customer base and, in turn,... Leader (2nd line) to join the team and undertake line management responsibility for a team of Service Desk Analysts providing 2nd line Support to the user community based in their Bristol office. Candidates must be technically talented and passionate about delivering the highest levels of technical support and customer service within a technically challenging environment. As an IT Service Desk Team Leader, you will possess the following skills and experience: • Previous experience working within a busy corporate IT Service Desk providing 2nd line support • Excellent fault...

  5. IT Service Desk Team Leader- 2nd Line

    Bristol | | From TLT Solicitors

    The Role: We are recruiting for a IT Service Desk Team Leader- 2nd Line to join our IT team in Bristol. You will report to Jeannie Parsons, IT Service Desk Manager, The role has line management... responsibility for Service Desk Analysts delivering 2nd line support and sits within the IT Client Services team, within IT, which is part of the Support group. In return you will receive ... embrace team working and a passion for client service. As the successful IT Service Desk Team Leader – 2nd Line you will be able to demonstrate the following: Experience working within a busy IT Service ... Desk Team Leader – 2nd Line we expect you to deliver the following: Incident Management Monitor incidents across all 2nd line queues, ensuring all calls are being progressed, updated and ensuring...

  6. Customer Service Advisor or Sales Consultant

    Bristol | £16,600 - £21,507 (includes OTE of £1200) | From Direct Line Group

    Customer Service Advisor or Sales Consultant - Direct Line for Business - Bristol Job Number: 15633 We work together, one business, one aim - to be the best. Let's take the... lead. £16,600 - £21,507 (includes OTE of £1200 for Customer Service) depending on experience plus benefits including 50% off car, home and pet insurance, 22 days holiday a year (plus 8 bank ... entails speaking to our business customers and our banking partners customers about a variety of commercial insurance products e.g. Shop owner, Tradesmen and Landlords. Direct line for Business was ... environment, all you need is a positive attitude and you need to strive to deliver the best customer service. After the point of sale you will be the person dealing with all our customers needs...

  7. 2nd Line Support

    Bristol | - £22k | From Outsource UK Ltd

    Outsource UK Ltd are actively seeking to recruit a 2nd Line Support Engineer / Application Support Engineer for a permanent role on behalf of a client. The Client: My client are market leaders... in their sector, growing rapidly and urgently looking for a 2nd Line Support Engineers / Application Support Engineers due to expansion. The Job: The primary role of the 2nd Line Support Engineer / Application Support Engineer is to provide high quality technical support for my client's product range under SLA agreements with their customer base. The Role: Incident management - responsible for the receipt, diagnosis and subsequent fixing of faults as supplied by either the Service Manager or directly from users in accordance with ITIL service management and ISO20000 best practices...

  8. 1st/ 2nd Line Support Engineer - Windows Server - Exchange - VMw

    Bristol | £25k pa | From Senitor Associates Limited

    1st/2nd Line Support Engineer - Windows Server - Exchange - VMware Bristol / Up too £25K Windows Server - Exchange - VMware - Hyper V - Active Directory - TCP/IP, DNS/DHCP My client, a... growing and successful Managed Services Company is on the lookout for a 1st/2nd Line Support engineer to join the team and support a growing client base. The role requires you to have experience working in a service provider environment. To be eligible for this role you must have working experience with Windows Server, Microsoft Exchange and it would be beneficial to have experience with VMware. You are also required to have exposure/knowledge with TCP/IP, DNS/DHCP. In this role you will have the opportunity to go out to client sites and progress through the company. Key Skills Required...

  9. Customer Service

    Bristol | £16000 - £18000 per annum | From Jobs@Pertemps (Bristol Commercial)

    Are you customer service orientated? Are you motivated and results driven? Can you work in Thornbury? If the answer is YES then read on! My client based in Thornbury are looking for New... Business Sales advisors to start in February. You will be taking calls from new and existing customers and provide them with quotes and information on products. The aim will be to maximise each sale and secure the business whilst providing positive customer engagement. Working 37 hours per week on a shift pattern between the hours of 8am and 8pm Monday to Friday and Saturdays 9am to 5pm ... rising to 25 days plus bank holidays Contributory pension scheme Discounted insurance products Childcare vouchers through salary exchange Death in service benefit If interested then hit...

  10. Customer Service Advisor

    Bristol | £16560 - £17560 pa + OTE of £1,200 | From Adecco

    We are looking for Customer Service Advisors to work within a busy call centre based in Bristol BS1. Within the role you will be required to answer calls from customers to help by amending,... and qualities you'll need: * The ability to communicate persuasively * Sharp thinking and an eye for detail * Helpfulness and a passion for customer service * Drive and enthusiasm for ... transferring and renewing policies. You will offer products, whether that be car, home, travel or pet insurance and adapting your approach accordingly to each customer. This is a full time position working 37.5 hour working week (working hours to be discussed at interview) Shifts are between Monday - Friday 08:00 - 21:15, Saturday 09:00 - 17:00 and Sunday 10:00 - 17:00 Basic salary is...

  11. Inbound Customer Service

    Bristol | £17000 - £18000 per annum | From Jobs@Pertemps (Bristol Commercial)

    Inbound Customer Service Agent Central Bristol £17,000 - £18,000 plus 5% Bonus hours worked after 20.00pm Shift work 37.5 hour working week 07.30am - 16.00pm 10.00am -... calls, emails or on-line chat, often in difficult circumstances, providing a professional and customer focused service ensuring assistance is provided where necessary. The successful applicants will ... 18.30pm 13.30pm - 22.00pm Rotating shifts to include weekend and BH Start February 2016 I am currently looking to recruiting several Inbound Customer Service Agents for a well ... `` Handling customer enquiries politely, meeting standards of customer service excellence specifically in the areas of travel and assistance `` Handling of expressions of dissatisfaction or...

  12. Customer Service Advisor

    Bath | Neg | From Recruitment Genius Ltd

    Customer Service Advisor required in Bath offering a competitive salary. Monday to Friday 9.00am to 5.00pm and every other Saturday from 9.00am to 1.00pm This building society provides... for people in the City to buy their own homes. The Role This is an exciting opportunity for an enthusiastic and motivated customer service advisor to join a renowned company to work in their branch network across Bath. This role is required to provide a first class customer service provision to all their customers across their branch network. You will be responsible for offering a professional, dedicated and proactive level of customer service, developing loyalty by interacting with their customers to anticipate and meet their needs. Duties include dealing with customers wishing to...

  13. Inbound Customer Service

    Bristol | £8.00 per hour | From Jobs@Pertemps (Bristol Commercial)

    Inbound Customer Service Advisors Our client in Bedminster Down are looking for Inbound Customer Service Advisors to start a Temp campaign on the 18th Feb and to commit for 3 weeks. The hours... will be 37.5 hour shifts between Monday -Friday 8.30am-5.30pm. The hourly rate will be £8.00ph The duties will include taking inbound calls, providing information and answering any questions the customers may have. You will be required to have customer service experience. The company provide a free bus to and from the city centre. If you would like to apply for this role then please send a CV and a covering letter in the first instance and please click on apply. Unfortunately we are only able to contact short listed candidates due to the huge number of CVs we receive. If...

  14. Customer Service Administrator

    Bristol | c. £16,500 | From Lucy Bristow Limited

    Customer Service Administrator - Permanent- Bristol - c. £16,500 - J7641 If you aren't satisfied with average customer service and are looking to join a team which prides itself on being the... recruit new Customer Service Administrators to join our market leading and award winning Operations team. Job summary To ensure the administration of Group Life, IP & CI policies are processed in ... both documentation and verbal responses, are met. Your Role A typical day of a Customer Service Administrator, involves taking ownership & responsibility of customer queries by phone and e ... production, claims assessment and day to day enquiries. In order to fulfil these duties the Customer Service Administrator needs to be confident working in Microsoft Excel and Outlook. You will be able...

  15. Customer Service & HR Administrator

    Bath | £18,000 - £20,000 DOE | From WEB RECRUIT

    Customer Service & HR Administrator Bath, Somerset £18,000 - £20,000 DOE Are you an HR administrator with the drive to deliver outstanding customer service? If so, this is an amazing... now looking for a Customer Service & HR Administrator to join their team. Within a vibrant and exciting environment, you’ll have the chance to build on your existing experience whilst making a positive impact on our client’s customer service offering. As a Customer Service & HR Administrator, you’ll be responsible for providing a first-class service to customers using our client’s HR services. Joining a small but mighty team, you’ll go out of your way to ensure that customers have a positive experience. Responding to a variety of queries via the telephone, you’ll help customers get...

  16. Customer Service Team Leader

    Bristol | £23,000 - £28,000 DOE Plus Bonus & Benefits | From WEB RECRUIT

    Customer Service Team Leader Bristol £23,000 - £28,000 DOE Plus Bonus & Benefits Our client is leading a new generation of energy providers with a fresh outlook and a unique way of doing... business. They are now looking for a Customer Service Team Leader to join their Customer Care Department. They need passionate people to join their team and keep driving their success forward ... you. As a Customer Service Team Leader, you’ll be joining arguably one of our client’s most important departments, ensuring your team is delivering excellent customer service to the client base. You’ll be challenged to oversee the work of your team of Customer Service Agents and will train, develop and coach your team to make sure they are operating at full potential and providing the exceptional...

  17. Customer Service Advisor

    Bath | £0.00 - £0.00 Per Year | From RECRUITMENT GENIUS

    Customer Service Advisor required in Bath offering a competitive salary. Monday to Friday 9.00am to 5.00pm and every other Saturday from 9.00am to 1.00pm This building society provides... people in the City to buy their own homes. The Role This is an exciting opportunity for an enthusiastic and motivated customer service advisor to join a renowned company to work in their branch network across Bath. This role is required to provide a first class customer service provision to all their customers across their branch network. You will be responsible for offering a professional, dedicated and proactive level of customer service, developing loyalty by interacting with their customers to anticipate and meet their needs. Duties include dealing with customers wishing to deposit...