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2Nd Line Customer Service jobs in Bristol

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  1. 2nd line support/service engineer

    Bristol, Bristol | £24000 - £28000/annum see spec | From CV-Library

    2nd line support (Service Engineer) Salary £24,000-£28,000 This company offers some excellent benefits including Mon-Fri working week with a 1pm finish on a Friday for all staff. You will... information management services and solutions. This role is a permanent opportunity with the following duties. *Incident management - responsible for the receipt, diagnosis and subsequent fixing of faults as supplied by either the Service Manager or directly from users in accordance with ITIL service management *Problem Management - Responsible for providing workarounds for users and undertaking root cause analysis *Standards and working practices - responsible for compliance with LSC standards and working practices for Service Support and Service Delivery and not to deviate from these without...

  2. IT Service Desk Analyst - 1st Line / 2nd Line

    Bristol | - £20k | From CV-Library

    An exciting opportunity has arisen within a leading organisation based in Bristol. The business requires an IT Service Desk Analyst to join it's operation during a period of extended... growth. You will take responsibility for providing a 1st and 2nd Line IT Service Desk Support across a dynamic and challenging business environment. In addition to providing support across ... within IT Service Desk / Helpdesk / 1st Line Support as part of a Windows Operating Systems Environment. Ideally you will have a knowledge of 2nd Line / Desktop Support and be familiar with Active Directory, MS Exchange and VMWare. Role: IT Service Desk Analyst Location: Bristol / Bath / Newport / Swindon Salary: £20k to £26k Plus Excellent Benefits Key Words: IT Service Desk Windows XP 1st Line...

  3. 2nd Line Helpdesk Technician

    Patchway | £20K - £25K | From Bristol

    Do you have a passion for helping people to get the most from their IT? Are you able to turn business requirements into a business IT setup? Absolutely PC is a Managed Service Provider (MSP) with... a passion for helping people, staff, customers and suppliers, to succeed. We believe that technology should be used to resolve everyday problems whilst allowing companies and their people prosper. There is an opportunity for a second line helpdesk support engineer to join our busy and evolving company. The right person will have an excellent knowledge of IT and a minimum of 3 years experience ... required - Support of 1st line technicians in terms of problem resolution and learning. As a second line support technician you will be required to resolve general issues without assistance and more...

  4. 2nd/ 3rd Line IT Engineer

    Bristol | £28k pa + Benefits | From Computerworld Personnel Ltd

    2nd/3rd Line IT Engineer - £28K - Wiltshire I am seeking a proven 2nd/3rd Line IT Engineer to work for well-known and fast growing organisation on a based in the Chippenham/Wiltshire area. The......

  5. 1st / 2nd Line IT Support Engineer

    Pill | £22,000 - £28,000 DOE Plus Travel Expenses | From Web Recruit Jobs - SDA - IT

    1st / 2nd Line IT Support Engineer Bristol (with travel to customer sites) £22,000 - £28,000 DOE Plus Travel Expenses Offering specialist expertise in a variety of areas, our client is a... accreditation. To apply for the role of 1st / 2nd Line IT Support Engineer, please apply via the button shown. This vacancy is being advertised by Web Recruit Ltd. The services advertised by ... market-leading provider of telecoms and IT solutions. They are now looking for a 1st / 2nd Line IT Support Engineer to join their growing IT Division. If you're an IT professional with ... client will provide you with both personal and professional development opportunities to ensure that you succeed in your role. As a 1st / 2nd Line IT Support Engineer, you'll be tasked with...

  6. 2nd AND 3rd Line Senior support Engineers!

    Bristol | 30k-45k (Dependent on experience) | From Romanus Recruitment Ltd

    Senior Support Engineer Romanus Recruitment are currently looking for talented 2nd and 3rd line support engineers to perform a key role in assisting our clients and internal staff with an... and have many dependencies. Candidates must have excellent customer service, quality management skills, equipped with passion, resources and commercial insight. You will be part of friendly, dedicated team 2-3 team. Responsibilities *To provide 2nd/3rd line support to high calibre customers and internal staff *You will support the 1st/2nd line support team to resolves issues raised by clients ... organisations and events in the world. You must be aware of Service Levels, issue diagnostics and fault resolution, being able to work to timescales and to deadlines. You shall understand development...

  7. 2nd Line Support

    Bristol | - £22k | From CV-Library

    Outsource UK Ltd are actively seeking to recruit a 2nd Line Support Engineer / Application Support Engineer for a permanent role on behalf of a client. The Client: My client are market leaders... in their sector, growing rapidly and urgently looking for a 2nd Line Support Engineers / Application Support Engineers due to expansion. The Job: * The primary role of the 2nd Line Support Engineer / Application Support Engineer is to provide high quality technical support for my client's product range under SLA agreements with their customer base. The Role: * Incident management - responsible for the receipt, diagnosis and subsequent fixing of faults as supplied by either the Service Manager or directly from users in accordance with ITIL service management and ISO20000 best...

  8. 2nd Line Support Engineer

    Bath | £25000 - £30000/annum | From CV-Library

    2nd Line Support Engineer required by a leading IT Support Company. The successful candidate will be working on client-site in a help desk environment as part of a wider team. You will be able to... uphold the firm's reputation for providing an excellent level of IT support to it's clients, meeting their needs with both technical expertise and empathy. As a 2nd Line Support Engineer you will ... , backup solutions and new network set-ups. Key responsibilities: - As a 2nd Line Support Engineer you will be responsible for IT Systems, including help desk ticketing, LAN, WAN, VOIP infrastructure, conferencing, desktop, server & network systems) - Onsite help desk support duties (1st and 2nd Line support) - Network and infrastructure project management and implementation - Operating...

  9. 2nd Line Engineer

    Bristol | £200 - £250/day | From CV-Library

    Active Directory, Exchange, Hardware, Office 365, Windows Servers I have an urgent requirement for a 2nd line engineer for a project at blue chip client based in Bristol on a 6 month contract......

  10. 1st/ 2nd Line Support Engineer - Windows Server - Exchange - AD

    Bath | £20k pa + £3k annual bonus | From Senitor Associates Limited

    1st/2nd Line Support Engineer - Windows Server - Exchange - VMware Bath - £20,000 + £3,000 annual bonus. Windows Server - Exchange - VMware - Hyper V - Active Directory - TCP/IP, DNS/DHCP -... Office 365 - Mac My client, a growing and successful Managed Services Company is on the lookout for a 1st/2nd Line Support engineer to join the helpdesk team and support a growing client base. The role requires you to have experience working in a service provider environment or alternatively a fast paces support role. To be eligible for this role you must have working experience with Windows Server, Microsoft Exchange and it would be beneficial to have experience with VMware. You are also required to have exposure/knowledge with TCP/IP, DNS/DHCP. In this role you will have the opportunity...

  11. 1st/ 2nd Line Support Engineer - Windows Server - Exchange - TCP

    Bristol | £25k pa | From Senitor Associates Limited

    1st/2nd Line Support Engineer - Windows Server - Exchange - TCP/IP Bristol / Up to £25K Windows Server - Exchange - Windows 7/8.1/10 - PC Builds - Laptop Builds - Active Directory - TCP/IP -... DNS / DHCP - Cat 6 - Wifi - File/Print Servers - Vmware - VPN - Cisco - HP My client, a Global Software House who are a subsidiary of a globally renowned blue chip organisation are on the lookout for a 1st/2nd Line Support engineer to join the team and provide support to the latest technologies. To be eligible for this role you must have working experience with Windows Server, Microsoft ... maintenance and troubleshooting. *PC & laptop hardware. *MS Office suite, particularly Outlook 2010/2013 *Active Directory *Network services DHCP, DNS, WINS, *CAT6 & WiFi networks *File & print servers...

  12. Customer service

    Bristol | > £25K + bonus + anual rewards + Int'l holiday | From StartCom CA Limited

    StartCom is the leading CA in the world based on Israel that now setup office in UK to provide best service to Europe customer and worldwide customer. We sincerely invite your joining us,... thanks. 1.Examine and validate subscribers' identity by reference to StartCom validation rule, CPS, Baseline Requirements and EV Guidelines of CABF; 2.Process subscribers' certificate application, and issue the certificate correctly; 3.Properly solve various problems during the validation process; 4.Check historical validation data and certificate issued data at regular intervals; 5.Other customer service work. The Candidate requirement: 1. Major in computer, law and other related fields, Junior college degree or above, 2 years' experience customer service or relevant...

  13. Customer Service

    Bristol | £16000 - £17000 per annum | From Jobs@Pertemps (Bristol Commercial)

    Do you have excellent customer service? Do you enjoy speaking to people? Are you confident to sell a product? Can you get to Thornbury? If YES then read on and apply today! My client... in Thornbury are currently recruiting for inbound and outbound advisors. Working for this great company you will be selling motor insurance and retaining customers. I have multiple roles and start dates available: - 4 Inbound Advisors to start 31.05.16 Salary £16,000 - £17,000 depending on experience - 4 Inbound Advisors to start 13.06.16 Salary £16,000 - £17,000 depending on experience If interested then send your CV to ***************************** Due to high volumes of CV's received we can only contact short listed applicants. If you have not heard from us within 5...

  14. Inbound Customer Service

    Bristol | £17000 - £18000 per annum | From Jobs@Pertemps (Bristol Commercial)

    Inbound Customer Service Agent Central Bristol £17,000 - £18,000 plus 5% Bonus hours worked after 20.00pm Shift work 37.5 hour working week 07.30am - 16.00pm 10.00am -... 18.30pm 13.30pm - 22.00pm Rotating shifts to include weekend and BH I am currently looking to recruiting several Inbound Customer Service Agents for a well established Insurance company ... chat, often in difficult circumstances, providing a professional and customer focused service ensuring assistance is provided where necessary. The successful applicants will act as the first point ... , meeting Service Level Agreements - Understanding policy terms and conditions of the different insurance contracts - Verifying policies using database, when necessary - Handling customer...

  15. Customer Service Advisor

    Bristol | £16.5k per year + commission = 8k | From Spec Recruitment

    Based close to the centre our client has an immediate opportunity for a customer service advisor with exceptional communication skills. Main responsibilities include: Maximising service... profitability Ensure that all customers are aware of all available services Using a diary management system for bookings Ensure that all records are kept up to date General departmental administration In order to carry out this role, you will have: Exceptional customer service Professional telephone manner Ability to work under pressure Be a team player Excellent training with the opportunity for career progression ...

  16. Customer Service Administrator

    Bristol | c. £16,500 | From Lucy Bristow Limited

    Customer Service Administrator - Permanent- Bristol - c. £16,500 - J7641 If you aren't satisfied with average customer service and are looking to join a team which prides itself on being the... recruit new Customer Service Administrators to join our market leading and award winning Operations team. Job summary To ensure the administration of Group Life, IP & CI policies are processed in ... both documentation and verbal responses, are met. Your Role A typical day of a Customer Service Administrator, involves taking ownership & responsibility of customer queries by phone and e ... production, claims assessment and day to day enquiries. In order to fulfil these duties the Customer Service Administrator needs to be confident working in Microsoft Excel and Outlook. You will be able...

  17. Customer Services Advisor

    Bristol | £16200 per annum | From Jobs@Pertemps (Bristol Commercial)

    Customer Services Advisor Working Hours: Full Time - 9 -5.30 pm (approx.) Monday to Friday Central Bristol/Clifton area Permanent Opportunity Salary: £16,200 per annum plus excellent... benefits! What a great opportunity this is working for an established and growing client in the training sector. We are pleased to be supporting our client in finding proven customer service professionals to join their team. If you have a strong track record in providing outstanding customer service, within the retail, hospitality sectors or within a contact centre environment, then this ... you can work well at a fast pace, multi task, and have a strong work ethos and exemplary customer service experience and ability. You will be working as part of a small and talented team, providing...

  18. Customer Service Advisor

    Bristol | £16, 200 | From Lifetime Training

    Founded in 1995, Lifetime's focus on innovation and smart business practices have seen us develop into one of the top performing and fastest growing companies in the UK. We are so much more... challenge, and all the support you need to succeed. Our Customer Service Advisors are part of a small, but talented and resourceful Learner Services team within our Commercial division. Their role is to provide telephone and email support to customers, organise training schedules and ensure learners receive excellent service throughout their training. You will begin by getting to know our ... delivering unsurpassed customer service. Above all, we are looking for a great team player with a 'can do' attitude and bags of enthusiasm. You will excel in taking the initiative and have...

  19. Customer Services Officer

    Bath | £8.25 - £10.70 per hour + benefits | From NATIONWIDE PLACEMENTS

    Customer Services Officer Are you looking for a fun and vibrant workplace with a decent salary and career progression opportunities? Nationwide Placements are looking for a dedicated and... hardworking Customer Services Officer for our client a housing association! This job offers you an excellent pay rate (based on experience) and benefits! There are ample opportunities for career progression in this fun and learning environment! Apply today! As Customer Services Officer your responsibilities include: * Acting as the first point of contact for the customers * Resolving the queries of customers regarding housing management and repair * Handling in bound calls * Speaking to the tenants and contractors The right Customer Services Officer will have...

  20. Customer Services Administrator

    Clevedon | Negotiable | From COBURG BANKS

    Customer Services Administrator Based in Clevedon, North Somerset Competitive Salary + Benefits A leading global supplier of aerospace and industrial products and services are currently looking... to recruit a Customer Services Administrator on a maternity cover contract for their sales office in Clevedon, North Somerset. The Role Reporting to the Team Leader, you will be the first point of contact for all external and internal sales administration, tasked with processing customer orders and enquiries and providing reliable sales support to customers across the UK. You will liaise ... than 130 countries around the world. This is a great chance to play a role in their continued growth and success. To apply for the Customer Services Administrator role please submit your CV...