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2Nd Line Customer Service jobs in Bristol

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  1. 2nd Line Engineer - Bristol - £20-25K

    Bristol | £25k pa | From Senitor Associates Limited

    2nd Line Engineer - Bristol - £20-25K Windows Server, Office 365, Active Directory, Group Policy, VMware, Citrix, San, Remote Server TCP/IP, DMS, Networking An established Managed Service... Provider based in Bristol requires an experienced 2nd Line Engineer to join their team and deal with escalations. This position is responsible for dedicated escalation support and 2nd Line ... of £20-25K for this one. 2nd Line Engineer - Bristol - £20-25K For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is ... (IOS / OSX) ***Networking experience TCP/IP, DNS, DHCP ***Exchange 2013 ***Office 365 Desirable: **Experience working for a Managed / Hosting Service Provider **Microsoft Certifications...

  2. 2nd Line Support Analyst

    Bristol | £20,000 - £25,000 | From Brightside Group Plc

    2nd Line Support Analyst The role has responsibility for the resolution of IT desktop Support issues and the running of CDL operations. Providing IT support and assistance to C1,000 employees to... as many Service Desk calls on a first call basis. - Ensure call logging software updated in relation to Faults and Service Requests. - To mentor 1st line Service Desk staff. - To make sure all calls are logged with accuracy in the Service Desk software. - To resolve escalated calls from 1st Line support, and if required, escalate to external 3rd parties. - Abide by and promote the brightside Information Security Policy. - Contribute to the design and definition of the technical infrastructure environments for the department to meet customers' agreed service requirements, optimising...

  3. DV Cleared Network Service Engineer - 2nd line - CCNA

    Bath | £35 - £45 per hour | From CPS Group Limited

    4 x Network Engineer - DV Cleared - Install experience - 9 Months - Bath My client based on the outskirts of Bath are urgently looking for 4 Network Service Engineers to join the NOC team on an... initial 9 month contract. The Network Service Engineers will be responsible for providing technical assistance and solutions to users and customers via the service desk and providing an interface ... solutions as a response to customer raised incidents and problems. This will require a strong focus on organising, delivering, monitoring and controlling elements within the delivery of services ... of KPI's & SLA's is a key activity. Operating within the service desk environment, sometimes on a customer site, the role is responsible for the delivery of contact management and as such, it is critical...

  4. 2nd Line Support Engineer - Windows, Server, Exchange, MSOffice

    Bristol | £25k - £32k pa + Benefits | From Oscar

    2nd Line Support Engineer - Bristol, Bath, Weston Super Mare, Chippenham - Windows, Server, Exchange, Hyper V - £25,000 - £32,000 + Benefits The Role A Windows, Server, Exchange, Hyper V 2nd... Line Support Engineer is urgently required for this exciting opportunity with a leading Managed Service Provider based in Bristol. Reporting into the IT Manager, you will be responsible for providing excellent customer service to external clients, up to a senior level, you will act as an escalation point for the 1st line technical team. You will be expected to mentor junior colleagues and help ... . 2nd Line Support Engineer Role Requirements - Windows - Servers - Exchange - Hyper V Microsoft Certifications and experience of working with a service provider will be extremely advantageous...

  5. Helpdesk Technician, 1st & 2nd Line Support, Helpdesk Engineer

    Bath | £20k - £25k pa | From Tank Recruitment Limited

    Helpdesk Technician, 1st and 2nd Line Support Engineer, Helpdesk Engineer - Windows Server, Office 365, Active Directory, Exchange, Microsfot Office - Bath, Somerset - Up to £25K Tank Recruitment... are currently looking for a Helpdesk Technician for a client of mine based in Bath. Your main responsibilities will include: As a technical support/helpdesk technician you're on the front line when it comes to supporting clients who are having technical issues. Your customer service and communication skills must be excellent, and you must be able to gather sufficient information from the customer to enable you or another engineer to diagnose and solve the issue. You should be able to adapt quickly to different networks and configurations and attention to detail, methodical thinking...

  6. 2nd Line Support Analyst

    Bath | £20000 - £27000 per annum + Excellent Benefits | From Hays Specialist Recruitment Ltd

    2nd Line Support Analyst, Bath, £20,000 - £27,000 Your new company Your new company is a well-established, successful and forward thinking organisation. As a well-established company in Bath,... recognised and hard work rewarded. Your new role Your main duty will be to provide 2nd Line Support application services to OpenAthens, owning and resolving application issues/implementations to a high standard within applicable SLA's. You will be part of a team in a customer facing role providing in-depth technical advice, investigation and resolution of incidents/requests relating to OpenAthens products and services. Your role will also include supporting the sales team with prospects as well as supporting the existing customer base. What you'll need to succeed Successful applicants...

  7. New! - 2nd Line Support

    Bristol | £23000 - £26000/annum | From CV-Library

    We are currently looking for a personable and professional 2nd Line Support Analyst to join our client based in Bristol. They pride themselves on their dynamic, flexible and personable approach,... as well as their capability to deliver innovative IT solutions and managed IT services. The role: •Providing 2nd line escalation support including telephone based and remote support •Assist 1st line support when required •On-site visits to clients to provide IT support and consultancy •Support and management of clients servers and networks •Assist projects team with IT infrastructure projects Technical key skills: •Windows 2008 R2 server & Active Directory •Exchange 2007/10 •Windows 7 & Office 2010 •Backup Exec software experience •Terminal Services / Remote Desktop Services...

  8. 2nd / 3rd Line IT Support

    Bristol | £15/hour | From CV-Library

    IT Support, 2nd Line, 3rd Line, IT Engineer Bristol £15/hr - 3 month temp to perm Our well established market leading IT client is seeking a IT Support Analyst (2nd / 3rd line), to provide... technical support services. This is an organisation that really cares about their employees and ensuring they enjoy their time at work whilst developing their own skills and progressing. This position will give the successful candidate exposure to a wide variety of technologies providing a great development opportunity. If you are a hardworking 2nd / 3rd line Support Engineer with excellent customer service skills then this is the role for you! What you will be doing: * 2nd and 3rd line technical support including Virtualisation, Windows Server, Networking and Backups. * Building...

  9. 2nd Line Engineer - Bristol - £20-25K

    Bristol | £25000 per annum | From Senitor Associates

    2nd Line Engineer - Bristol - £20-25K Windows Server, Office 365, Active Directory, Group Policy, VMware, Citrix, San, Remote Server TCP/IP, DMS, Networking An established Managed Service... Provider based in Bristol requires an experienced 2nd Line Engineer to join their team and deal with escalations. This position is responsible for dedicated escalation support and 2nd Line ... of £20-25K for this one. 2nd Line Engineer - Bristol - £20-25K For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is ... (IOS / OSX) ***Networking experience TCP/IP, DNS, DHCP ***Exchange 2013 ***Office 365 Desirable: **Experience working for a Managed / Hosting Service Provider **Microsoft Certifications...

  10. Customer Service Advisor

    Bristol | £19,000 | From networx Ltd

    Customer Service Advisor Bristol £19,000 (rising to £22,881 after successful completion of probation period) plus up to 10% performance related bonus Are you passionate about people and... committed to delivering a right first time service? Our client has got ambitious plans.they need ambitious people to help them deliver! They're clear that their core business is the management and maintenance of their current homes and the development of new ones. They have an ambition to be world class by 2020. Our client is looking for 2 Customer Service Advisors to join them and be ... varies depending on the role. Keywords: Customer Service Advisor, Contact Centre Advisor, Adviser, Customer Care, Customer Relations ...

  11. Customer Service Administrator

    Bristol | £8.50 - 8.50 per hour | From BMR Solutions

    Job Title: Customer Service Administrator Contract Duration: Circa 2 months Location: Hengrove, Bristol (BS14) Hourly Rate: £8.50 p/h Hours: 08:00 - 16:00 Monday to Friday. Somewhat... negotiable. Our client, an Engineering company based in Bristol, are looking for a Customer Service Administrator for approximately 2 months. Duties: Plan, place and progress orders for 'fast track' parts for customers. Work closely with suppliers, and liaise with engineering and assembly departments to ensure that delivery commitments on urgent parts are communicated and adhered to ... Dispatch confirmation General administrative duties Purchase order placements Customer and supplier communication by: answering and making telephone calls, emailing etc. General office...

  12. Customer Service Administrator

    Bristol | £7.20-8.50 PER HOUR | From John Sheppard Butchers

    Job Description John Sheppard Butchers is a successful third generation family run catering butchers based in central Bristol. We supply quality meat and poultry products to Schools, Colleges,... Hotels, Restaurants, Hospitals and other customers throughout the UK and are currently Celebrating our 80th year of trading. An excellent opportunity has arisen for a Full-Time Customer Service Administrator to join our busy office. The key duties of the role will include: - General administration - Daily inbound telesales calls - collecting meat orders from catering clients - Liaising with customers via e-mail, the web and the telephone - Dealing with all customer enquiries and handling any complaints in a professional manner - Accurately checking and updating invoices...

  13. Customer Services Advisor - Financial Services

    Portishead | £18,000 to £25,000 dependant on experience | From Berry Rowan Recruitment Solutions

    Customer Services Advisor - Financial Services £18,000 - £25,000 dependent on experience Portishead, Bristol Specialists in Home Equity Release plans providing financial advice to... homeowners aged 55 or over are seeking a Customer Services Advisor, as a whole of market business, working with all mortgage providers recommending products suitable for individual customer needs. This opportunity offers the chance to be part of a growing exciting new business. As Customer Services Advisor you will be a key member of the back office team and have contact with customers, field ... available for the right candidate with enthusiasm, good IT skills and excellent customer care skills. Core Responsibilities of the Customer Services Advisor: - Booking and qualification of all...

  14. 2nd Line Support Engineer - Windows, Server, Exchange, MSOffice

    Bristol | £25000 - £32000 per annum + Benefits | From Oscar

    2nd Line Support Engineer - Bristol, Bath, Weston Super Mare, Chippenham - Windows, Server, Exchange, Hyper V - £25,000 - £32,000 + Benefits The Role A Windows, Server, Exchange, Hyper V 2nd... Line Support Engineer is urgently required for this exciting opportunity with a leading Managed Service Provider based in Bristol. Reporting into the IT Manager, you will be responsible for providing excellent customer service to external clients, up to a senior level, you will act as an escalation point for the 1st line technical team. You will be expected to mentor junior colleagues and help ... . 2nd Line Support Engineer Role Requirements Windows Servers Exchange Hyper V Microsoft Certifications and experience of working with a service provider will be extremely advantageous for...

  15. Customer Service Team Leader

    Bristol | £27,255 per annum | From networx

    Customer Service Team Leader Chipping Sodbury £27,255 plus up to 10% performance related bonus Our client has ambitious plans…they need ambitious people to help them deliver! ... opportunity has arisen at one of the area offices. Our client is seeking a highly motivated professional to lead a team of Customer Service Advisors providing high quality, responsive access to the full range of Housing Services they provide. It is essential that you have experience of managing and developing a team, and a track record for meeting and exceeding performance targets. Housing related ... : Customer Service Team Leader, Customer Service Supervisor, Customer Services, Contact Centre Team Leader This job was originally posted as www.totaljobs.com/job/66591279 ...

  16. Customer Service Team Leader

    Bristol | £25,000-£35,000 | From Brightside Group Plc

    Are you and enthusiastic, driven and self-motivated Customer Service Team Leader? Do you have a previous track record of leading teams? Would you like to join a company that values your... of Customer Service Advisors to achieve performance targets by: - Leading and supporting a team of front line Customer Service Advisors to provide exceptional internal & external customer service ... information! Team Leader Demonstrating authentic leadership to a team of Brightside Customer Service Advisors. Responsible for creating a bold and dynamic customer centric environment through pro ... regulations, employment law, Data Protection and Health and Safety Essential Criteria - Experience of people management within an inbound/outbound Contact Centre - Customer Service Experience...

  17. 2nd Line Application Support, Bristol, £25-30k

    Bristol | £25000 - £30000 per annum + Excellent Benefits | From Hays Specialist Recruitment Ltd

    2nd Line Application Support, Bristol, £25,000 - £30,000 Your new company Your new company is a unique, successful and forward thinking organisation based in east Bristol. This represents a... and hard work rewarded. Your new role Your main duty will be to provide specialist technical support to customers, engineers, suppliers, and distributors in-house and on-site. You will be able to communicate with customers at all levels as well as monitor and react appropriately to all hosted systems. Your duties will also be to install and monitor the success of modifications/trial equipment and to liaise with the development department as necessary. What you'll need to succeed Successful applicants will have 2-3 years plus of relevant experience within a 1st/2nd line service desk...

  18. Customer Service / Hearing Care Advisor

    Bristol | Up to £16,500 pa + bonus | From JVP Jobs

    Customer Service / Hearing Care Advisor If you're passionate about helping customers, have already commenced or interested in developing a career within hearing care, then this is a superb... prides itself on a reputation for excellent service, great value for money and a unique customer-centric approach, which has resulted in continued growth. Operating from over 450 locations across the UK ... colleagues as much as its customers, by providing support and recognition, career development opportunities, a superb working environment, a great benefits package and long service awards. As a Customer Service / Hearing Care Advisor, you'll be responsible for a wide range of tasks with delivery of the highest level of customer service at the forefront whilst keeping a focus on the store KPI's. Your...

  19. Customer Service Advisor (Talent Pool)

    Bristol | £17,250 Plus Benefits | From Ovo Energy

    Customer Service Advisor (Talent Pool) Bristol £17,250 (rising to £20,000 upon completion of probationary period) Plus Bonus (after probation), Contributory Pension Scheme (matched 3%... generation of energy providers with a fresh outlook and a unique way of doing business. If you have customer service experience and are seeking a role with a growing, stable company offering ... Service Advisor, you will be tasked with providing detailed and in-depth support to our customer base. On a day-to-day basis, you'll be fielding customer enquiries via telephone and email ... , support the customer with an empathetic ear and provide a first time resolution. Although there are targets to achieve, the larger focus is on providing great levels of service and enabling additional...

  20. Customer Service Advisor - Bristol

    Bristol | £18,000 - £24,000 per annum | From BCT Resourcing

    Title: Customer Service Advisor Location: Bristol Job Type: Full time Salary: £18,000 - £24,000 Job responsibilities : Receiving calls from customers inquiring about products and also... wanting support with their current contracts Dealing with customer inquiries via email and over the telephone. Updating customer details on internal databases. Dealing with all associated administration. Requirement and Attributes: Have excellent customer service skills. Have excellent communication and listening skills. Be computer literate. Relationship building skills Can do attitude With a proactive approach to problem solving, have a positive attitude towards things. Good attention to detail. Excel, PowerPoint, word, & Microsoft project skills. Data analysis skills...