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2Nd Line Customer Service jobs in Bristol

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  1. 2nd Line Service Desk Analyst

    Bristol | £24000.00 - £26000.00 pa + benefits | From io Associates

    IT Service Desk Second Line Analyst - £24,000 to £26,000 - Bristol A fantastic opportunity has just arisen with a market leading key client of iO. We are looking for an IT Service Desk Analyst... (2nd line) to join the expanding team. The suitable candidate will have a hard working mind-set, ability to work to a high level of detail, and have strong organisational skills. The role suits ... Exchange Server, MITEL Telephony Systems -Knowledge and experience of working within ITIL processes and procedures -Excellent communication and line communication skills -Ability to work at a high level of accuracy and efficiency -Planning and Organisational skills This may suit an ambitious and skilled 1st line Support Analyst looking to take the step up, or an established 2nd line analyst...

  2. 1st line / 2nd line Network Support

    Bristol | to £22,000 + benefits | From GK Recruitment Ltd

    1st /2nd Line Network Support £17K - £20K Bristol Role Provide telephone support & remote technical diagnosis to ensure all reported problems are resolved within customer... SLA's. Company's hours of business are 24 hours. Duties and Responsibilities - Provide 1st and 2nd line technical support, answering support queries and technical issues via E-Mail, phone and other electronic­­ medium - Maintain a high degree of customer service for all support queries and adhere to all service management principles - Take ownership of user problems and be ... progress against customer SLA's to ensure customer service levels are achieved - Willingness to work shifts including weekends, Bank Holidays, etc. Experience­ - At least 18 months networking...

  3. 2nd Line IT Support Technician

    Bristol | £27k pa | From Premier IT

    Role: 2nd Line IT Support Technician Skills: Helpdesk, 2nd Line Support, Active Directory, Exchange, Windows, Networking Hyper-V, Office 365, and Azure I have an IT client based near Bristol... who is looking for a 2nd Line IT Support Technician with experience of: Helpdesk, 2nd Line Support, Active Directory, Exchange, Windows, Networking Hyper-V, Office 365, and Azure on a permanent basis. Our IT Client is offering the successful 2nd Line IT Support Technician with experience of Helpdesk, 2nd Line Support, Active Directory, Exchange, Windows, Networking Hyper-V, Office 365, and Azure a salary up to £27,000 based on experience. Service Desk Skills/Experience Required * 2nd Line support experience. * Previous Helpdesk experience is essential. * Windows Server 2008 through...

  4. 1st line / 2nd Support

    Bristol | From £7 to £11 per hour | From Rockfield Specialist Recruitment

    1st line / 2nd Support £7 - £11.00per hour Temporary – immediate start Are youinterested in working in Cloud Computing? Our clientneeds several keen and capable IT Support Analysts... (1 st and 2 nd Line) to support across a range of products including Microsoft 365.You will be offered full training and support,but the successful candidate must be able to demonstrate proven experience ofworking within a 1 st / 2 nd / 3 rd line supportfunction to support the speed of learning. KeyResponsibilities: · Liaise withcustomers to help diagnose problems · Resolveproblems directly where possible · Log issueswith appropriate channels · Maintainongoing communications with customers until resolution Key Skills: · Provenexperience working...

  5. 1st/ 2nd Line Support - Windows Server - Exchange - VMware

    Radstock | £25k pa | From Senitor Associates Limited

    1st/2nd Line Support - Windows Server - Exchange - VMware Radstock - Somerset - £25K Windows Server - Citrix - Exchange - VMware - Active Directory - GPO - TCP/IP, DNS/DHCP - Firewalls My... client, a growing and successful IT Solutions/Reseller Company is on the lookout for a Junior Engineer to join the team and provide 1st/2nd line support to a growing client base. To be eligible for this role you must have working experience with Windows Server, Active Directory and Microsoft Exchange. You are required to have exposure/knowledge with TCP/IP, DNS/DHCP and VMware/Hyper V. This is an exciting opportunity to progress your career. Windows Server - Citrix - Exchange - VMware - Active Directory - GPO - TCP/IP, DNS/DHCP - Firewalls Key Skills Required: * Windows Server...

  6. Customer Service

    Bristol | £16,000 - £18,000 | From Brightside Group Plc

    Brightside is an insurance broking and financial services business that has a history of rapid growth in the UK. We are a Top 20 insurance brokerage seeking customer representatives to join our... whilst remaining proactive in your sales through service approach. Customer Representative At Brightside we are all about putting our customers first and ensuring we meet their expectations first ... relationships enabling you to provide support and resolution to the customer. You will provide best practice to new and existing customers generating appropriate sales through exceptional service ... a personal service to all customers giving them information that is tailored to their needs. - To ensure all clients insurance needs are met, you will build strong, lasting relationships with them...

  7. 2nd Line IT Support Technician

    Bristol | £27000 per annum | From Premier IT

    Role: 2nd Line IT Support Technician Skills: Helpdesk, 2nd Line Support, Active Directory, Exchange, Windows, Networking Hyper-V, Office 365, and Azure I have an IT client based near Bristol ... who is looking for a 2nd Line IT Support Technician with experience of: Helpdesk, 2nd Line Support, Active Directory, Exchange, Windows, Networking Hyper-V, Office 365, and Azure on a permanent basis. Our IT Client is offering the successful 2nd Line IT Support Technician with experience of Helpdesk, 2nd Line Support, Active Directory, Exchange, Windows, Networking Hyper-V, Office 365, and Azure a salary up to £27,000 based on experience. Service Desk Skills/Experience Required 2nd Line support experience. Previous Helpdesk experience is essential. Windows Server 2008 through...

  8. Desktop Support Engineer- 2nd line

    Bristol | £20000 - £23000 per annum + benefits | From Polar Recruitment

    Our client a rapidly growing major blue chip IT services company is looking an experienced IT professional to work at a prestigious end client site in central Bristol as a site based 2nd line... Desktop Support Engineer on a full time permanent basis undertaking 2nd line support duties in a Windows/Microsoft environment dealing with Win 7, Exchange, Active Directory, Win server, printers ... particularly in 2nd line IT Desktop/Helpdesk support and strong experience with Windows 7, own transport isn't a requirement as this is a site based role and is easily accessible via public transport. Experience, personal skills and abilities- *Have 2 to 5 Years 2nd Line IT experience *Extensive understanding of Windows 7 + XP *Understanding OS processes and application processes *Experience with...

  9. 1st line Service desk analyst

    Bristol | £14 p hour | From Randstad Technologies Limited

    Our client is looking for an experienced 1st line Helpdesk support analyst for on initial 3 month contract to start ASAP You will be responsible for receiving and recording requests from users... routine technical procedures including report generation and systems administration and supporting ICT and IS customers throughout our client handling fault reports and service requests and providing up to date information about the ICT service Key Challenges The post holder: * Is Customer focused and builds positive relationships with customers. * Logs all incoming service requests quickly and effectively * Provides 1st and 2nd level support to ICT customers * Deals with customer enquiries, generates solutions or assigns the enquiry to the relevant team * Monitors status and takes...

  10. Customer Services Consultant

    Bath | £18k - £21k pa + benefits | From Resource Management

    Customer Services Advisor Bath Salary: £18,000-£21,000 Our client is a leading organisation in the Wealth Management industry based in central Bath. They enable Financial Advisers to trade... joining the business within their front office team as a Customer Services Advisor The purpose of the role is to provide a high level of service to IFA's and High Net Worth clients over ... of queries from start to finish using your initiative and customer service skills Pro-actively seek ways to improve the service for our clients Process client transactions and enquiries accurately ... and experience: Experience within Customer Services ideally from within Financial Services but this is not essential Excellent communication skills and telephone manner Strong customer focus...

  11. Customer Service Manager

    Clifton | £25,000 Plus Bonus | From Fair Mortgages Ltd

    An outstanding opportunity for an experienced and energetic Customer Service Manager to work at a rapidly expanding company based in Clifton, Bristol. You will be required to respond to customers... - Highly Driven & Motivated - Previous PA, Customer Service or Telesales Experience If you motivated by success and want to progress your career within a fast growing company, this is the role for ... who have contacted our firm and set up up appointments with our adviser team. As you will be the first point of contact with the Company you will be required to provide a friendly, professional first class customer experience. Applicants must have previous PA, telephone or telesales experience, NO COLD CALLING is involved. Training will be provided. Flexibility to work 2 out of 4 at weekends...

  12. Customer service adviser

    Kingswood | £7.00phr | From WB Employment Ltd

    WB Employment are looking for customer service person for one of our long term clients based in Kingswood, Bristol. The hours are 9am to 6pm Monday to Friday. You would be expected to deal with... customers both face to face and over the phone making sure they are happy with the service they have received and deal with any issues in a polite and helpful manner. You will need to have a high level of customer service experience, preferably telesales and excellent IT skills, you would be expected to operate Word and Excel programs and be internet savvy as you would be expected to look up company details and addresses. This is a temporary to permanent role which will start on the ASAP. If you are interested please forward your CV ...

  13. 1st line / 2nd line Network Support

    Bristol, Bristol | - £17k | From GK Recruitment

    1st /2nd Line Network Support £17K - £20K Bristol Role Provide telephone support & remote technical diagnosis to ensure all reported problems are resolved within customer SLA’s. Company’s... work any additional­­ hours as may be necessary to enable you to properly carry out your duties or cover for colleague'­­s absence. Duties and Responsibilities Provide 1st and 2nd line technical support, answering support queries and technical issues via E-Mail, phone and other electronic­­ medium Maintain a high degree of customer service for all support queries and adhere to all service ... order to resolve vendor-related issues Monitor progress against customer SLA's to ensure customer service levels are achieved Willingness to work shifts including weekends, Bank Holidays, etc...

  14. Customer Service

    Clevedon | 8.50 to 8.50 per hour GBP | From Jobs@Pertemps (Bristol Commercial)

    Role: Customer Service/Administration Location: Clevedon Hours: Thursday 23rd July 10:30am-5:00pm (handover) & Friday 24th July 9am-4:30pm Pay Rate: £8.50 Your main task will involve answering... calls and helping customers with their queries. You will be taking calls in regards to kitchen appliances. The content of the call will include customers chasing orders, checking stock availability and asking for prices. You should have a good telephone manner and experience with SAGE is desirable but not essential. If interested please send your CV to Email address removed --------------------------------- Pertemps is an Equal Opportunities Employer ...

  15. Customer Service Administrator

    Bath | £18, 000-£20, 000 | From Print Upsell L X-Post

    Customer Service Administrator Are you passionate about Customer Service? If yes, then Appoint would like to hear from you! We are currently assisting a lovely company based in Bath who have a... need for an experienced Customer Service Administrator to join their friendly team. You will be responsible for processing orders over the phone and by email, dealing with customers from businesses, and sometimes the general public. You will also have other general administrative duties day to day. Candidates will have previous customer service and administration experience, and be quick to pick up new processes. This role is offered on a temp to perm basis, paying £8ph whilst temping and then a salary of £18,000-£20,000 on a permanent basis. Immediate start available. Email...

  16. Customer Service Manager

    Bristol | £29000 per annum | From Finley George Recruitment Ltd

    Are you an effective communicator who can display excellent customer service skills? We are delighted to be recruiting for a 'Customer Service Manager' to work with our client based in... Bristol. You will be a customer focused individual who is effective with dealing with any queries or complaints whilst displaying a degree of compassion and empathy. Supplementary to this, you will also be required to have a clear and articulate phone manner, retaining strong relationships both with your colleagues and business partners. The ideal candidate will be able to deal with ... welcome any applications from individuals that feel they wish to join and contribute to a strong team that every day delivers exceptional service. ...

  17. Customer Service Representative

    Bristol | Competitive | From Thirty Three LLP (BR)(LV)

    About the Role Here at LV= we know what makes our 5 million customers happy. It's great customer service. It's friendly and knowledgeable people at the end of the phone. It’s... people who'll take the time to listen and then do whatever it takes to help. You'll find plenty of these helpful people right here looking after our General insurance customers in any way ... a real talent for making customers feel special when you're on the phone. It's in the way you talk, and just as importantly, in the way you listen. The way we'd sum it up is empathetic ... take inbound sales calls from potential new customers, calls from customers who already have a policy with us, and also from customers who are thinking of leaving us. So, in summary you’ll deal...

  18. Head of Customer Contact Services

    Bristol | £58000 - £62000 per annum + Competitive Benefits | From Artis Customer Contact

    Artis Customer Contact is pleased to be working with this leading organisation who is seeking to appoint an experienced Head of Customer Contact. The organisation is passionate about their... business and brings a refreshing approach to customer service. They are the company of choice in their sector and are looking for a dynamic leader to support them in taking their service to a new level. Reporting to the Customer Service Director you will join an energetic and young senior management team, in a business that regularly wins awards. You will provide leadership, direction and real time management to the Customer Contact Operation in order deliver service excellence, contractual service level agreements and operational metrics. Your natural style will be engaging, proactive...