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2Nd Line Customer Service jobs in Bristol

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  1. 2nd Line IT Support Analyst

    Bristol | £25k - £28k pa | From Io Associates Limited

    2nd Line IT Support Analyst iO are working with a fantastic organisation based in central Bristol who are looking for an experienced IT Service Desk Analyst to join their well established 2nd... Line team. The Role: The 2nd Line Support Analyst will provide both software and hardware support for any escalations from the 1st line service desk. You will be resolving incidents to restore service to customers - this can be in the form of workarounds or permanent solutions. Support will be provided via remote support wherever possible, although desk side support may be required when necessary. About You: - Knowledge and experience of ITIL - Excellent communication and customer service skills. - Good analytical skills and attention to detail - Technical skills: - Microsoft...

  2. 2nd Line Support Analyst

    Bath | £24,000 - £27,000 per annum | From Eduserv

    2nd Line Support Analyst Eduserv is looking for a 2nd Line Support Analyst to join their IAM (Identity Access Management) Support Team. The role will focus on excellent customer service providing..., time management, customer service and interpersonal skills, and be a team player, willing to share information, coach others and foster a positive team environment working effectively with technical ... role Key responsibilities for the 2nd Line Support Analyst include: - Owning and resolving application issues and implementing to a high standard within set SLA's; - In-depth analysis ... improvements to team processes, monitoring tools, and service management tools, to improve the efficiency of the team and the customer experience Eduserv are a leading not for profit, IT services...

  3. 1st Line / 2nd Line / 3rd Line Support -Bespoke Software Solutions

    Bristol | £18,000 - £35,000 | From Franklin Bates Limited

    1st Line / 2nd Line / 3rd Line Support -Bespoke Software Solutions A leading B2B software solutions provider, who work with various insurance markets worldwide, are looking forself-motivated,... inquisitive 1st - 3rd Line Support Engineers to join their team on a permanent basis. You will be supporting their award-winning application which manages the whole transaction between insurance providers and their customers. Key skills: - Strong 1st -3rd line support background - Experience working with SQL Server or Oracle - Exposure to an ITIL environment - Excellent communication ... / Product Support / 1st Line / First Line / 2nd Line / Second Line / 3rd Line / Third Line / SQL Server / Oracle / Software Solutions / Bristol ...

  4. 2nd Line Support Analyst

    Bristol | £20,000 - £25,000 | From Brightside Group Plc

    2nd Line Support Analyst The role has responsibility for the resolution of IT desktop Support issues and the running of CDL operations. Providing IT support and assistance to C1,000 employees to... as many Service Desk calls on a first call basis. - Ensure call logging software updated in relation to Faults and Service Requests. - To mentor 1st line Service Desk staff. - To make sure all calls are logged with accuracy in the Service Desk software. - To resolve escalated calls from 1st Line support, and if required, escalate to external 3rd parties. - Abide by and promote the brightside Information Security Policy. - Contribute to the design and definition of the technical infrastructure environments for the department to meet customers' agreed service requirements, optimising...

  5. IT Service Desk Analyst - 2nd line

    Bristol | | From TLT Solicitors

    The Role: We are recruiting for a 2nd Line Analyst to join our IT Service Desk in Bristol. The role will provide software and hardware support in relation to incident escalations from the 1st... line analysts, identifying resolutions to incidents to restore service to our customers. Resolutions will be in the form of workarounds as well as permanent solutions. Support will be provided ... team working and a passion for client service. As the successful IT Service Desk 2nd line analyst you will be able to demonstrate the following: Knowledge and experience of working with ITIL ... and organisation skills with the ability to manage your own workload. A generally proactive approach to all aspects of work. The Remit: As a IT Service Desk Analyst – 2nd line we expect you to deliver...

  6. 2nd Line Application Support

    Bristol | £20000 - £22000/annum benefits | From CV-Library

    Application Support 2nd Line Microsoft Office £22,000 + benefits Bristol Active Directory Exchange Windows Server My client are an established and expanding... your career through the organisation whilst learning and enhancing your technical capabilities.Reporting to the 2nd line support team lead you will be responsible for the diagnosis and resolution of technical issues escalated from the 1st line support team. You will work in close contact with the Development and Infrastructure teams to resolve software related issues. Acting as a product ... and access database knowledge This role will suit candidates who have a minimum of 6 month accomplished 1st line infrastructure/application support and are looking to advance their career to 2nd line...

  7. 2nd Line Support

    Bath | £25000 - £29000 per annum | From Experis Ltd

    2nd Line Support Engineer Bath £25-29k My client is looking for a 2nd Line Support Engineer to provide remote support to their list of loyal clients. Working as part of a team to ensure... delivery of solutions, and take care of escalations from the first line team. You will also be accountable for monitoring application systems using regular reporting to identify performance trends as well as taking corrective action where needed. My client is looking for someone with strong problem solving ability and experience of stakeholder management. You will ensure that all work carried out adhere to company standards and guidelines and will keep ahead of new developments in technology and computing. You will be competent in identifying trends in incidents and documenting trends...

  8. Customer Service Advisor

    Avonmouth | £18k basic plus 6k bonus | From Lucy Bristow Limited

    Our client is looking to recruit a professional and motivated customer service advisor to be based in its Avonmouth hub. You will have a real passion for providing customers with an exceptional... service experience as well as dealing with a range of enquiries. This is fantastic, energetic company with a real passion for developing its employees and helping them achieve their career goals. Key duties and responsibilities: - Contacting clients to arrange appointments - Generating leads for the sales team - Aftercare service calls - Handling customer complaints - Maintaining clients and contact database Person specification: - Experienced in customer service - Good telephone manner - Confident - Positive attitude - Eager to succeed - Approachable ...

  9. Customer Service Advisor

    Bristol | £17500.00 pa | From Acorn Recruitment Ltd

    Acorn Recruitment is seeking a Customer Service Advisor for a world leading manufacturer located in North Bristol. The successful candidate will be an excellent communicator with previous... experience already gained in a customer service role. You will have strong IT/keyboard skills with a good telephone manner and excellent attention to detail. Our client offer excellent benefits ... contract review all products and orders received - To calibrate and scan new orders - To liaise with customers regarding technical queries - To receive inbound customer calls - To monitor department ... calibrated daily and maintained to good working order - Using scanners, scan new orders, returns and paperwork for order entry - Speak with customers advising of technical queries and issues adding call log...

  10. Customer Service / Administrator

    Bristol | £7.20 phr plus bonus | From WB Employment Ltd

    WB Employment are looking for Experienced customer service representative / administrator with a history in the transport industry. The site is based inAvonmouth and the hours are Monday to Friday... 8am to 5pm. You would be expected to phone customers to make sure they are happy with theservice they have received whileup dating the system with the delivery details. you would also be expected to interact with drivers helping them to find delivery address's and re-organising drops for customers that have been missed. You will need to have a high level of customer service experience, preferably telesales and excellent IT skill as you would be expected to operate Word, Excel and Sage programs. This is a temporary role which will start on the 29/08/2016 and run through till July 2017. If...

  11. Customer Service Executive

    Bristol | £16k - £18k pa | From Recruitment Genius Ltd

    Primary Role: Inbound call handling from customers and email support. A Customer Service Executive is required to join digital marketing experts within the legal sector. As the first point of... customer service experience - Any knowledge of HTML - Experience of image manipulation (cropping, resizing etc.) This job represents an excellent opportunity for job and salary advancement within ... contact for their customers your primary role will be to direct phone and email enquires to the correct department - this will require a good understanding of the business and the needs ... Management System to action editing-requests received from existing customers as well as to load content on to new websites. Support requests arrive via email into an automated case-tracking system...

  12. Customer Service Advisor

    Avonmouth | £17800 | From Finley George Recruitment Ltd

    Would you like to work in a call centre based environment supporting customers with queries and orders? We are delighted to be recruiting for Customer Service Advisors to work with our... established client based in Bristol. You will be an experienced customer service representative with a confident telephone manner. Calls will be varied in nature, and as such an attention to ... customer service skills from all sectors, including but not limited to those from busy customer focussed retail or call centre backgrounds. Own transport would be preferable as this role is not centrally based. If this role sounds ideal to you, don't delay, apply today Job Requirements - Customer focussed approach - Helpful and friendly manner - Customer service experience ...

  13. Customer Service Manager

    Bath | £40000 - £45000 per annum | From Page Personnel Secretarial & Business Support

    Page Personnel are currently recruiting a Customer Service Manager position for our client near Bath Client Details Our client is a successful organisation looking to create a new position to... join their growing team Description As Customer Service Manager your duties will include: Managing a department of over 20+ people Full ownership of recruitment, training, personal development Implementing new processes Ensuring all SLAs are monitored and successfully hit Making sure all compliance is carried out successfully Managing administrative function Managing department ... experience would be desirable Job Offer The Customer Service Manager position can offer a competitive salary along with a great benefits package This job was originally posted as

  14. Customer Service Advisor

    Bristol | £21000 - £23000 | From Finley George Recruitment Ltd

    We are currently recruiting for a dynamic Customer Contact Advisors that are able to put Customer needs first and foremost and able to resolve queries, concerns and complaints in a friendly engaging... manner. Based in Bristol with accessible access to public transport, cycle tracks and parking if required, the role would suit individuals who have the ability to build rapport, show a strong level of empathy whilst having the ability to balance the needs of the customer and business. The role would involve working a shift between the hours of Monday to Friday 8am -7pm, and one in every 3 Saturday's between the hours of 9am -1pm 38 hours per week - £23525 per annum Due to the intense training period for this role no annual leave will be authorised from24th October - 7th December...

  15. Inbound Customer Service Advisor

    Bristol | £7.20/hr + monthly bonus of £400 | From TalentSpa

    Inbound Customer Service Advisor ***No Cold calling*** ***All inbound calls*** *** Evening Shift work*** ***Part-Time positions only*** A fantastic opportunity has arisen within our... inbound customer service advisor roles in the Bristol office. Although our client is open 24/7, this part-time position will involve working a 20-25 hour week with evening shift work available. Please note this position will include weekend work. (Every other weekend) The role involves handling inbound calls for a dedicated line which looks after inbound queries from customers wishing to rent vans. The role is a hybrid of customer services although there is a sales target as you are expected to have the influential skills to convert the enquiry to a booking. This is a perfect position for those...

  16. Customer Service Team Leader

    Bristol | From £19,000 to £21,000 per annum | From Ashley Rees Associates

    A Wholesale company based in Yate is currently recruiting a Customer Service Team Leader to join them. This is a newly created role due to growth within the company and is an excellent opportunity... calls and sanitations completed in a timely way in line with our customer service standards. · Manage and work with customer service and distribution teams to ensure high standards of customer service and accuracy of work and systems. · Call customers to confirm orders and maintain customer retention Previous customer service experience is essential. Staff management/supervisory experience is ... with efficiently and professionally to give the highest customer service. · Working to achieve company targets · Using Opera accounts system to process delivery notes and drivers work daily, ensuring...

  17. Customer Service Advisor - Full Time

    Bristol | £17,250 Plus Benefits | From Ovo Energy

    Customer Service Advisor - Full Time Bristol £17,250 (rising to £20,000 upon completion of probationary period) Plus Bonus (after probation), Contributory Pension Scheme (matched 3% contribution),... of energy providers with a fresh outlook and a unique way of doing business. We are now looking for a number of Customer Service Advisors to join our team. If you have customer service experience ... increase your earning potential to up to £30,000. As a Customer Service Advisor, you will be tasked with providing detailed and in-depth support to our customer base. On a day-to-day basis, you'll ... constraints and how they affect others around you. Additionally, to be considered, you will also need experience gained within a customer service environment. As a Customer Service Advisor, your...

  18. Customer Services/Lead Gen Executive

    Bath | From £14,200 to £18,500 per annum | From Juice Recruitment Ltd

    A vibrant and well established financial services are recruiting ambitious and client focused candidate to join the Customer Services/ Lead Gen team! You will be responsible for- • Contacting... warm referrals to sell our service and pass referrals to our fully qualified advisers • Managing diarised outbound call and answering incoming calls on a rotating basis • Ability to operate telephone equipment and in house operating systems- Full training will be given • Contact existing customers to ensure ongoing services are offered. Required Skills: • High level of customer service skills are essential ensuring an excellent customer service is delivered. • Positive attitude and motivated individual • Excellent communication skills with a confident telephone manner • Ability to...

  19. Customer Service Advisor - Central Bristol

    Bristol | £18,000 - £24,000 per annum | From BCT Resourcing

    Title: Customer Service Advisor Location: Bristol Job Type: Full time Salary: £18,000 - £24,000 Job responsibilities : Receiving calls from customers inquiring about products and also... wanting support with their current contracts Dealing with customer inquiries via email and over the telephone. Updating customer details on internal databases. Dealing with all associated administration. Requirements: Have excellent customer service skills. Have excellent communication and listening skills. Be computer literate. Relationship building skills Can do attitude With a proactive approach to problem solving, have a positive attitude towards things. Good attention to detail. Excel, PowerPoint, word, & Microsoft project skills. Data analysis skills. Good online...

  20. Customer Service Assistant

    Bristol | £16500 pa + tbc | From Office Team

    The Company Robert Half OfficeTeam are currently recruiting for a Customer Service Assistant for an exciting business in south Bristol (Avonmouth). This is a permanent opportunity paying..., efficient and courteous service to all customers/potential customers ensuring queries/complaints are resolved promptly and escalated when appropriate, turning around within 24 hours (next working day ... Previous Experience and Knowledge: - - Good customer service skills in a similar role an advantage - Good administrational skills - Excellent telephone skills - General computer literacy ... £16,500. Main purpose of the Job: To deal with customer enquiries and complaints and carry out the necessary investigations to resolve promptly and efficiently following company procedures...