Job Listings

Second line customer service support handle queries from first line advisors, and usually require a level of technical expertise in the sector that they work in.

Who can I work for?

Most industries have positions available for second line customer service assistants but there is particularly high demand for them in companies dealing with IT, electrical goods and communications.

Where and when can I work?

The majority of positions are office-based and you will work standard office hours of 9am – 5pm Monday to Friday. Some out of hours work may be required if you are needed to undertake work on site.

We currently have a great selection of 2nd line customer service jobs listed on AllTheTopBananas.com. See these below or refine your search above.

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2nd line customer service jobs

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  1. 1st / 2nd Line Support Engineer - MAC / Customer Service

    West Central London | £85 - £90/day | From CV-Library

    1st / 2nd Line Support Engineer - MAC / Customer Service Marcus Donald are currently working with a huge, well known media client and we are looking to find the best helpdesk analysts there are... out there. We need someone who can provide excellent customer service whilst providing technical support across 3000 users. Key skills required for 1st/2nd Line Support Engineer: - Active Directory - MS Office packages - Windows 8 - MAC - Excellent communication skills 1st / 2nd Line Support Engineer - MAC / Customer Service ...

  2. 2nd Line Support Analyst

    London | £100 - £115 p day | From Computer People (UK) Limited

    2nd Line Support Analyst 2nd Line Support Analyst based in London 3 month contract My client are currently looking for a 2nd line support analyst to provide IT support to their users via... floor walking and service desk. The successful 2nd line support analyst will have excellent customer service skills and have the ability to perform 2nd line technical support. Skills required - Windows 7 & MacOS - Microsoft Office 2013, including Outlook - Lotus notes - Citrix - Blackberry's - iOS & Android support 2nd Line Support Analyst 2nd Line Support Analyst based in London 3 month contract ...

  3. 1st / 2nd Line Service Desk Analyst - Contract - Bath

    Bath | £15 - £17 p hour | From People Source Consulting Limited

    1st / 2nd Line Service Desk Analyst - Contract - Bath A progressive, highly successful commercial business is looking to recruit an experienced 1st / 2nd Line Service Desk Analyst. This 1st / 2nd... Line Service Desk Analyst role is working for a commercially astute business that is going through significant and sustained growth. As the 1st / 2nd Line Service Desk Analyst you will take ownership of my clients business applications and be providing 1st / 2nd line service desk support to front office customers who are based throughout the UK. As the 1st / 2nd Line Service Desk Analyst you will have the communication skills required to manage a call well, and will also have the following skills and experience: 1st and 2nd line support within a Service Desk/Helpdesk environment...

  4. 1st / 2nd Line Service Desk Analyst (Active Directory)

    Bristol | £25k - £30k pa + Excellent Benefits | From People Source Consulting Limited

    1st / 2nd Line Service Desk Analyst (Active Directory) £25K-£30K+Excellent Benefits Bristol A progressive, highly successful commercial business is looking to recruit an 1st / 2nd Line Service... Desk Analyst (Active Directory). This 1st / 2nd Line Service Desk Analyst (Active Directory) role is working for a commercially astute business that is going through significant and sustained growth. As the 1st / 2nd Line Service Desk Analyst (Active Directory) you will take ownership of Active Directory tasks as well as be providing 1st / 2nd line service desk support to front office customers who are based throughout the UK. As the 1st / 2nd Line Service Desk Analyst (Active Directory) will need the following skills and experience: - Active Directory ownership (AD groups, user...

  5. 2nd Line Support Engineer

    Birmingham | £20k - £25k | From Vantage Consulting (Midlands) Ltd

    2nd Line Support Engineer Birmingham Permanent £20k - £25k (Flexible DOE) 2nd Line, Support, Active Directory, Exchange, IT Support My client in central Birmingham is looking for a 2nd line... & Experience; - Previous 1st / 2nd line technical support experience - Excellent communication and customer service skills - Strong working knowledge of Microsoft based operating systems - Active ... support engineer to help offer support to clients by assisting them with hardware and software problems. This is a perfect opportunity for anyone with 2nd line support experience, or someone ... ; - VMware experience - Knowledge of LAN/WAN principles - Microsoft Certifications Responsibilities; - To provide 2nd line support, via phone, email and remotely using helpdesk software - To take...

  6. 2nd line support Analyst- Technical Support/Service Desk/Desktop

    West London | £26K-£31K + Bens | From The Resourcing Hub

    2nd line support Analyst- Technical Support/Service Desk/Desktop A 2nd line Technical support/Service Desk/Desktop is needed for high profile customer based in West London and offering a... competitive Salary of between £26K-£31K + Benefits. Our 2nd Line technical Support/ Service Desk/Desktop will be working on a high profile service desk supporting users and Business Partners The ideal candidate will have experience across 2nd line support in a large multi-site organisation and will have either a technical qualification either Microsoft products or infrastructure. The IT ... and portable devices. Our 2nd Line Support Technical Support will need to have: - Proven 2nd line Support/Desktop Support/Service Desk. - PC, Laptop/surfaces/Mobile Support - Active Directory/Windows...

  7. 2nd Line Support Engineer

    Wigan | 0.0000 | From Search Consultancy

    2nd Line Support Engineer(2nd Line, Support, Windows, Server, Exchange, Desktop, Troubleshooting) - Permanent - WiganSearch IT are currently looking for a 2nd Line Support Engineer on a permanent... basis for our prestigious client based in Wigan.Skills/Requirements for the 2nd Line Support Engineer:* Previous 2nd line support experience* Strong Windows Server experience* Strong troubleshooting skills* Desktop support experience* Experience of Exchange is highly desirableStart date is ASAP The 2nd Line Support Engineer will be responsible for maintaining the current Windows Server and Active Directory Systems, supporting the technology as and when needed and also having the ability to do basic network troubleshooting. The 2nd Line Support Engineer will also be responsible for overall...

  8. 1st Line & 2nd Line Support - IT Helpdesk / IT Infrastructure

    Portsmouth | £18k - £24k pa | From Mexa Solutions

    Helpdesk, Windows Server, MS Exchange, Active Directory, O365, Cloud Services 1st Line / 2nd Line Helpdesk Support Engineer, with strong IT support experience across Windows Server - Microsoft... a technology focused organisation based in Portsmouth, the Helpdesk Engineer will be providing remote 1st line support and 2nd line support to the customer base. This will remote support across Microsoft ... and virtualisation server and networking technologies and working with call tracking and ticket logging systems. Essential skills: - Strong IT support background - 1st line support & 2nd line support - Strong experience of supporting users in an IT Helpdesk / IT Service Desk - Strong experience of supporting customers across Windows Server environment - Strong MS Exchange, Active Directory...

  9. Application Support Analyst

    Romford | 35,000 plus flex benefits | From Kyna Associates

    Application Support Engineer, 2nd line support, Service Desk Analyst, Citrix, ITIL, Microsoft Active Directory, Microsoft Exchange, Romford, Essex. £35,000 plus Benefits Application Support... Engineer, 2nd line support, Service Desk Analyst, with excellent Citrix, ITIL, Microsoft Active Directory, and Microsoft Exchange skills is required by Kyna Associates leading Financial Services ... fast paced and demanding role and require candidates with excellent organisation skills. The key skills and experience required for this Application Support Engineer, 2nd line support, and Service ... and responsibilities of this Application Support Engineer, 2nd line support, and Service Desk Analyst opportunity are will be varied, but will include: -Supporting business and technical functionality...

  10. 2nd Line Support Engineer

    Kettering | £26k - £32k pa + Benefits | From Premier IT

    Job Title: 2nd Line Support Engineer Location: Kettering Salary: £26,000 - £32,000 + benefits A fantastic opportunity has arisen for a 2nd Line Support Engineer role to join a leading managed... - Excellent customer service skills This is a great opportunity for a 2nd Line Support Engineer to join a rapidly expanding company. Submit CV below. Premier are acting as an employment agency ... service provider that's based in Kettering. Duties & Responsibilities: - Provide 2nd line support on Windows, Citrix and virtualized environments through assigned work and escalation from the 1st line team. - Investigate and resolve service incidents using the ITIL framework with speedy fixes ensuring the ticketing system is fully updated. - Provide technical advice and assistance to...

  11. 2nd Line Support - Helpdesk - Service Desk - Bristol - £26K

    Bristol | £23k - £26k pa + Pension, Bonus, Healthcare | From Circle Recruitment

    Service Desk Analyst (1st / 2nd Line) - £23K-£26K - FTSE50! Bristol - 1 stage interview! 2nd Line Support / Service Desk / Helpdesk / Windows Server / Citrix / XenApp / VMware / ITIL / ISO /... Technical Support / Customer Service / Infrastructure Support / Software Application Support A FTSE50 organisation URGENTLY require a 2nd Line Technical Support Analyst / Service Desk Analyst to ... management toolset. HOW TO APPLY: If you are an 2nd Line Service Desk Analyst with a good understanding of infrastructure technology and matched with excellent customer service skills then please ... interpersonal skills - Proven track record in a customer service/service delivery environment. - Strong interpersonal skills - Experience resolving technical issues on-site and remotely The successful 2nd...

  12. 2nd Line Support / Desktop Support

    Merseyside | £25k - £30k pa + Inc 11% bonus | From Mortimer Spinks (Manchester)

    2nd Line Support / Desktop Support - Shift based - Citrix, Hyper-V, VMware, Windows - Bootle, Liverpool, Merseyside 2nd Line / Desktop Support / Support Engineer - Citrix XenApp, Windows, VMWare... , Hyper-V , ITIL. The shifts are 4 on, 4 off (0800-2000 and 2000-0800) for 5 weeks then you have 14 days off. You will take escalated calls from the 1st Line team in a customer focused, ITIL based environment. You will also hold responsibility for system monitoring and general maintenance. Technical Skills and experience: * 2nd Line support experience * Customer Service / Technical Support * Back-ups * System Monitoring * ITIL * Windows * VMWare * Hyper-V * Citrix XenApp * Active Directory * Exchange 2010 * Network basics Technically...

  13. Servicedesk Analyst: / Exchange/AD/Support 1st/2nd Line

    Northampton | £22k - £25k pa | From Stafford Sharp Associates Ltd

    Servicedesk Analyst: / Exchange/AD/Support 1st/2nd Line Permanet Northamptonshire £18k-22k Key Skills IT Support, Managed Services, Exchange, Windows Server, Helpdesk, Microsoft, Windows,... a outsourced IT Support environment, (although internal IT Support backgrounds will be considered) and be comfortable dealing with external customers and providing remote IT Support to 2nd line level from ... Virtualisation, VMware / Hyper V, Remote Support, 1st / 2nd Line Support, Active Directory / AD. MS Office, Word Excel, Outlook and PowerPoint We are recruiting for a 1st / 2nd line IT Support ... / Hyper V, Remote Support, 1st / 2nd Line Support, Active Directory / AD. MS Office, Word Excel, Outlook and PowerPoint ...

  14. 2nd Line Support Analyst / Service Desk Analyst

    Peterborough | Neg. | From Rethink Recruitment Solutions Limited

    2nd Line Support Analyst / Service Desk Analyst - Peterborough - Commutable from Corby, Kettering, Cambridge, Northampton, Milton Keynes - Competitive Salary + Shift Allowance + Bonus +... Benefits An expanding organisation based in Peterborough are seeking a 2nd Line Support Analyst to join their Service Desk Team. The role is to deliver high quality, efficient and compliant ... more complex incidents and faults that are escalated from the 1st Line team. The 2nd Line Support Analyst will from time to time undertake service desk duties as and when needed. Responsibilities ... expanding, yet huge national company and further your career. 2nd Line Support Analyst / Service Desk Analyst - Peterborough - Commutable from Corby, Kettering, Cambridge, Northampton, Milton Keynes...

  15. IT Support Engineer (2nd Line)

    Altrincham | £25k - £27k + bens | From Essential Consulting Group Limited

    IT Support Engineer (2nd Line) IT Support Engineer (2nd Line) - Windows Server 2003/ 2008/ 2012, Exchange 2010/ 2013, Active Directory (AD), Citrix XenApp, MS Office 2010/2013, DHCP, DNS, DFS -... responsibility for providing 2nd line level support to internal customers and the 1st line Service Desk team, providing an advanced level of support for UK Infrastructure, as well as managing / implementing infrastructure projects. IT Support Engineer (2nd Line) Role and Responsibilities: - Install, configure, repair and support computer / server hardware and software. - Help to manage ... with disaster recovery - Development of documentation of known errors allowing for increased "first time fix" for 1st Line - Log all incidents and requests on the Service Desk Management system...

  16. 2nd Line Desktop Support

    London | 0.0000 | From Testing Circle

    2nd Line Desktop Support - £150 to £200 p/d A leading Professional Services organisation is looking for an experienced 2nd Line Desktop Support Analyst for a 3-month contract. To be considered for... this role you will need; Extensive 2nd line desktop support experienceExcellent customer focus and excellent communication skillsExperienced at supporting large bases - 3000 +Happy to follow processes, especially in terms of call logging and closureAn extensive professional services / corporate backgroundTechnical expertise in MS Office 2016 / Windows 10 / Exchange / ADAbility to operate in efficient & effective manner This role is based in Central London and has the possibility of an extension ...

  17. 2nd Line Support Engineer

    Solihull | £28,600 | From Owen Daniels Consultancy Ltd

    2nd Line Support Engineer My client are a multi-site IT Managed Service Provider who's success has led to the continued expansion of the organisation. They are currently looking for a 2nd Line... a key role in the delivery of high quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service. Responsibilities - 2nd Line Support Engineer: - Work with your colleagues on the Service Desk to effectively monitor customer systems and network performance, answer incoming calls, process alerts and manage Incidents ... incident or service request. Job Requirements - 2nd Line Support Engineer: - VMware vSphere/vCenter 5.1 (ESX & ESXi) - Windows Server - Active Directory - Exchange 2007 - Good storage fundamentals...

  18. Application Support

    Basingstoke | £25 - £28 pa | From iO Associates Limited

    2nd Line Application Support Analyst 2nd Line Application Support Analyst required for a leading SaaS organisation based in Basingstoke. The Role: ·Receiving, logging, and resolving customer's... support issues ·Investigating software and associated applications (e.g. MS Office, Sage) ·Producing and maintaining documentation ·Becoming involved in the implementation of new product platforms Requirements: ·Excellent SQL knowledge (including T-SQL preferably) ·2+ years' experience supporting Applications ·Experience using Windows client applications, Windows OS and ideally terminal servers/Citrix ·Excellent customer service and communication skills ·Excellent attention to detail and troubleshooting skills If you are an experienced Application/Technical support engineer with...

  19. 2nd Line Technical Analyst

    Warrington | £18k - 25k per year | From Synextra

    2nd Line Technical Analyst Location: Warrington, Cheshire (occasional travel) Salary: £18,000 - £25,000 Dependent on experience On the job training provided. An interesting role has... exceptionally varied and will stretch from platform management, network management, customer builds, projects and day to day support. The ideal 2nd Line Technical Analyst candidate will have ... be suitable for this 2nd Line Technical Analyst role, then please apply now! ... become available at a rapidly growing cloud based IT services company. The company has seen significant growth of around 75% year on year. You will be working on the latest technology in an...

  20. 2nd Line Support Engineer - Citrix / XenApp, XenDesktop

    Daventry | £26000.00 - £33000.00 pa | From Stafford Sharp Associates Ltd

    2nd Line Support Engineer - Citrix / XenApp, XenDesktop Location: Daventry, Northamptonshire Salary Bracket: £26k - £33k depending on experience Key Skills IT Support, Managed Services,... Services company based in Daventry, Northamptonshire, and become a key member of their 2nd line technical support team. Upon joining as a Technical (2nd Line) Support Engineer, you will be one ... implementations. The ideal IT Support Engineer will have proven experience providing remote IT Support to 2nd line level, ideally in a customer-focussed environment, using virtualisation technologies ... Exchange, Windows Server, Helpdesk, Projects, Microsoft, Windows, Office 365, Virtualisation, VMware, Hyper-V, Citrix XenApp, XenDesktop, PVS, Remote Support, 2nd Line Support, SQL, CCA, VCP, MCITP...