Job Listings

Second line customer service support handle queries from first line advisors, and usually require a level of technical expertise in the sector that they work in.

Who can I work for?

Most industries have positions available for second line customer service assistants but there is particularly high demand for them in companies dealing with IT, electrical goods and communications.

Where and when can I work?

The majority of positions are office-based and you will work standard office hours of 9am – 5pm Monday to Friday. Some out of hours work may be required if you are needed to undertake work on site.

We currently have a great selection of 2nd line customer service jobs listed on AllTheTopBananas.com. See these below or refine your search above.

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2nd line customer service jobs

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  1. Help Desk Analysts - 1st and 2nd Line support

    Croydon | £20k - £24k pa | From Damia Group Ltd

    1st / 2nd Line Help Desk Analysts - Croydon Are you a very bright, enthusiastic and experienced 1st / 2nd Line help desk analyst with at least 2 years of relevant experience? Are you a great... communicator and do you take pride in offering outstanding levels of customer service and speedy delivery? if so, then I have several opportunities for talented help desk professionals within a great company in Croydon. Please send your CV stating clearly your experience and availability. 1st / 2nd Line Help Desk Analysts - Croydon ...

  2. Customer Support Agent - Mobile Telecoms - 2nd Line

    Watford | £20k - £25k pa + Benefits | From Claremont Consulting Limited

    Telecoms - Customer Support - Helpdesk - 2nd line Customer Service Agent required for a fast growing Telecoms company, this is a permanent role based in Watford. My client provide mobile and fixed... line telephone solutions and require this Customer Service Agent to assist the customer with any issues they have. You will engage with the customer and escalate the issue as necessary, working closely with the technical, systems and product teams. As the successful Customer Service Agent you will have experience of 1st and/or 2nd line service desk support, with good knowledge of different telephone systems, primarily mobile and fixed line services. If you have the experience and come from a customer service / service desk environment then please apply ASAP ...

  3. 2nd Line Service Desk Analyst , Windows , Microsoft , IIS

    Halifax | £20000.00 - £22000.00 pa | From Spring Grp (Leeds)

    2nd Line Service Desk Analyst , Windows , Microsoft , IIS My client a market leader in their field is seeking a 2nd Line Service Desk Analyst to join growing and successful Service Desk Team. As... the 2nd Line Service Desk Analyst you will provide technical expertise and end-to-end technical support to all customers. You will be required to own customer issues and proactively work closely with them to solve as quickly and effectively as possible. You will be required to liaise with customers over the telephone, email and via the companies web base portal. The successful 2nd Line ... working in a fast paced environment. *Worked in / understanding of ITIL processes. As the 2nd Line Service Desk Analyst you will be required to possess the following technical skills. *Microsoft...

  4. 2nd Line Support Engineer - Desktop , Skype - 6 mth FT

    Leeds | £20000.00 - £24000.00 pa | From Spring Grp (Leeds)

    2nd Line Support Engineer - Desktop , Skype - 6 mth FT My client is seeking a 2nd Line Support Engineer to provide technical support to deliver a responsive, customer focused 2nd Line IT support.... As the 2nd Line Support Engineer you will be responsible for the 2nd Line Support of a wide range of end user technologies, software application and corporate systems as well as providing technical support of internal and external events. The successful 2nd Line Support Engineer will possess previous 2nd Line Desktop Support experience primarily working on Windows systems with some occasional Mac support. In addition to possessing 2nd Line Support experience you will be required to possess excellent customer services skills as this role requires you to support customers over the phone...

  5. Support Engineer and Applications Consultant - London

    South West London | £40,000 - £45,000 per annum | From B C T Resourcing

    Job title: Support Engineer and Applications Consultant (SCCM, Packaging, 2nd Line) Location: London Salary: 40,000 - 45,000 The overall responsibility of the Support Engineer and Applications... Consultant (SCCM, Packaging, 2nd Line) is to provide support to the Service Operations team. Essential skills of the Support Engineer and Applications Consultant (SCCM, Packaging, 2nd Line ... , particularly SCCM. * Experience with deskside support and providing 2nd level support for customers * Experience with providing support to multiple users across the business * Collaborate with our ... Consultant (SCCM, Packaging, 2nd Line) role then please do hit the apply button. This job was originally posted as www.totaljobs.com/JobSeeking/Support-Engineer-and-Applications-Consultant...

  6. 2nd line Support Engineer

    City Of London | £32, 000 | From Brenmak Solutions Ltd

    A 2nd line Support Engineer is required to join an expanding Managed service provider in their easily accessible office in Central London. Working alongside the partners and customers on a daily... basis. The 2nd line Support Engineer is required to work within the NOC team providing a high level of support for all the network services. The 2nd line Support Engineer will earn a very ... at all levels and be able to covert IT problems into IT solutions. The 2nd line Support Engineer will be dealing with a number of high profile customers and partners, you will be expected to deliver ... Qualifications. As the 2nd line Support Engineer you must: - Be certified in Cisco or Juniper to at least CCNA or JNCIA - Previously have Academic & Professional qualifications - Have...

  7. Junior / 2nd Line Support Analyst C#, ASP.NET

    Woking | Up to £25,000 per annum | From Web Recruit Ltd

    Junior / 2nd Line Support Analyst – C#, ASP.NET  Woking, Surrey  Up to £25,000 DOE  Do you have great C# and ASP.NET skills? Looking to develop an exciting career with a pioneering business? If so,... skills. Strong time-management and prioritisation abilities are also key.  Customer-focused and logical, as a Junior / 2nd Line Support Analyst, you must have excellent attention to detail. You must ... vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency.  Additional Keywords: Junior Support Analyst, 2nd Line Support Analyst, C ... looking for a Junior / 2nd Line Support Analyst to join their team.  Within a friendly and engaging environment, you will have the chance to work with first-class technologies and learn from a team...

  8. Junior / 2nd Line Support Analyst - C#, ASP. NET

    Woking | Up to £25,000 DOE | From Web Recruit Jobs - SDA - IT

    Junior / 2nd Line Support Analyst - C#, ASP.NET Woking, Surrey Up to £25,000 DOE Do you have great C# and ASP.NET skills? Looking to develop an exciting career with a pioneering business? If..., you must have strong C# and ASP.NET skills. Strong time-management and prioritisation abilities are also key. Customer-focused and logical, as a Junior / 2nd Line Support Analyst, you must have excellent ... Analyst, 2nd Line Support Analyst, C#, ASP.NET, IT Support Analyst, Technical Support Analyst, IT Support Technician, Helpdesk Support Technician, Service Desk Support Analyst, Trainee Developer, Junior ... now looking for a Junior / 2nd Line Support Analyst to join their team. Within a friendly and engaging environment, you will have the chance to work with first-class technologies and learn from...

  9. 2nd Line Support Engineer

    Swindon | Neg | From ROC Search Limited

    (2nd Line Support, Desktop Support, ITIL, Support, Windows 7, Office 2010, Hardware support, Active Directory, Exchange, Lotus Notes, Windows Server, TCP/IP protocol, SQL, Swindon- Contract) 2nd... skills include: -2 years of 2nd Line Support experience -Active Directory -Lotus Notes -Windows 7 -Office Applications - Hardware Support experience -TCP/IP protocol Desireable skills include- -ITIL background -SQL queries and database administration -Excellent customer service skills This is an excellent opportunity for the successful 2nd Line Support Engineer to gain exposure ... Line Support Engineer- 3-6 Month Contract- Swindon- £110 per day Roc Search are currently recruiting for a 2nd Line Support Engineer to join a highly successful team on a contract basis based in...

  10. 2nd Line Engineer

    Reading | £25000.00 - £30000.00 pa + Excellent benefits | From Austin Fraser Limited

    2nd Line Engineer - Oxford - £30k Austin Fraser are currently recruiting for based in the Oxford area. A key client who are a managed service provider have recently taken on a new client and now... require a 2nd line engineer to work in their head office. You will be providing remote desktop support and deal with customers via telephone, email as well as face to face. You will make visits to the client site a couple of times a month if a problem cannot be resolved locally. Any serious issues you cannot resolve will be escalated to the 3rd line. Technical Requirements Windows Server Active Directory VMware Troubleshooting Desired Citrix Hyper-V If this is something that you are suitable for or know of anyone then get in touch. 2nd Line Engineer - Oxford - £30k ...

  11. Desktop Support Engineer (2nd Line) - Leading company!

    Andover | £25000.00 - £28000.00 pa + shift allowance, bens | From Understanding Recruitment Ltd

    Desktop Support Engineer (2nd Line) - Innovative technology company! We are a rapidly growing, leading company with a nationwide presence. We are at the forefront of technology with award-winning... Andover, and take responsibility for providing both 2nd line technical support combined with exceptional customer service. As the successful Desktop Support Engineer you will boast a track record within 2nd line service desk support, coupled with an unrivaled customer focused manor. **This role requires flexibility to work a 4-on/4-off day & night shift pattern as well as valid UK driving licence ... throughout the company. If you are passionate about customer services and are looking to build upon your 2nd line technical experience then apply now for immediately consideration! Location: Andover...

  12. 2nd Line Engineer

    Leeds | £20k - £23500 pa + Benefits | From Circle Recruitment

    2nd Line Engineer - Leeds - Up to £23,500 + Benefits Key Skills: VOIP, Wi-Fi, Customer Facing, Customer Service, Support Engineer, Networking My client is a rapidly growing company in Leeds... looking for a 2nd Line Engineer to join their Customer Technical Service team of 7 engineers as soon as possible. Over the past couple of years they have grown from roughly 15 employees to over 50 ... and Bradford. My client provides a fund to help towards any training or study you may require. As a 2nd Line Engineer you will have: - 1-2 years experience in delivering customer service with a technical background - Excellent communication skills - Strong team working ethic - Calm under pressure and confident - Natural ability to build relationships - Full driving UK License As a 2nd Line...

  13. Desktop Support Engineer / 2nd Line Support Engineer

    Middlesex | £25k - £30k pa | From Harrington Starr Ltd

    Desktop Support Engineer / 2nd Line Support Engineer - City of London - Windows, Server, Exchange, Active Directory, MS Office, Financial Services - £30,000 A leading Investment Management Firm... hardware; software patching and providing excellent customer service. To be considered for the Desktop Support Engineer / 2nd Line Support Engineer you will require the following skill-set: - Windows 7 / 8 ... based in the City is currently looking to hire a talented Desktop Support Engineer / 2nd Line Support Engineer (Windows, Server, Exchange, Active Directory, MS Office, Financial Services) to join ... has excellent trouble shooting skills along with financial services experience. Day-to-day responsibilities of the Desktop Support Engineer / 2nd Line Support Engineer (Windows, Server, Exchange...

  14. 2nd Line Remote support Engineer

    Edinburgh | £20,000 - £25,000 per annum | From FT Recruit.com

    2nd Line Remote support Engineer Location: Edinburgh, Scotland Salary: £20000 - £25000 Client is a highly dynamic and successful IT Services organisation with a strong presence across the... UK. They currently have an opportunity for a 2nd Line Remote Support Engineer to join their team in Central Scotland. The role: - Deliver 2nd level support to remote client set - Build ... the Service Desk system with required info accordingly, customer contact, regular updates and closure - Liaise directly with Field Service Engineers and Consultants to resolve issues which require on-site ... accordingly to The successful candidate will have: - Successful track record in delivering high volume Desktop and Infrastructure Support services - 2nd level networking skills developing to 3rd level...

  15. 2nd Line Support Engineer

    Solihull | £25, 000-£30, 000 | From Owen Daniels Consultancy Ltd

    Overview My client are a multi-site IT Managed Service Provider who's success has led to the continued expansion of the organisation. They are currently looking for a 2nd Line Support... in the delivery of high quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service. Responsibilities - 2nd Line Support Engineer: - Work with your colleagues on the Service Desk to effectively monitor customer systems and network performance, answer incoming calls, process alerts and manage Incidents and Service ... service request. Job Requirements - 2nd Line Support Engineer: - VMware vSphere/vCenter 5.1 (ESX & ESXi) - Windows Server - Active Directory - Exchange 2007 - Good storage fundamentals - Good...

  16. 2nd Line Support Engineer - Windows, Servers, Mac, Networking

    Middlesex | £25k - £30k pa + Benefits | From Oscar

    2nd Line Support Engineer - Windows, Servers, Mac, Networking - Camden Town, Regents Park, Kings Cross, City of London - £25,000 - £30,000 + Benefits The Role A fantastic opportunity has arisen... for an ambitious and motivated Windows, Servers, Mac, Networking 2nd Line Support Engineer to join a leading fashion retail business that focuses within the retail industry globally. This is a brilliant opportunity for someone who is looking to work with multiple technologies, varied customers and use a diverse skill set. You will be providing 2nd line support, troubleshooting a variety of issues to over 500 + users, and provide face to face support. As part of the UK IT Service Desk team, you will be working alongside 1st and 2nd line team members reporting to the Head of IT Service...

  17. Desktop / Help Desk Support

    Tamworth | £25k - £30k pa + Pension | From Big Red Recruitment Midlands

    One of the UKs leading suppliers into the Automotive Industry are looking for a IT support analyst / 2nd line support to join their busy head office IT support team. Role:IT support analyst / 2nd... line support Benefits Package:up to GBP30,000 + pension, holiday, death in service benefit Location:Tamworth, commutable from Nuneaton, Leicester, Coventry, Lichfield, Burton-on-Trent, Birmingham, Tamworth, Solihull, Sutton Coldfield, Loughborough, Atherstone, Leamington Spa, Warwick, Stafford, Derby, and surrounding areas. IT support analyst / 2nd line support role This is a great opportunity for someone with a good track record of supporting Microsoft applications to a 1st / 2nd line support level, who has some interest in getting involved in the wider areas of technology...

  18. Technical Customer Service Advisor

    Newark | £16500 Per Annum | From KEY PERSONNEL

    As a Technical Support Advisor you will be providing customer service and technical support for a range of key clients. Our client is one of the UK's leading businesses and innovators in their field... a range of key clients. - Logging all incidents on relevant software systems. - Diagnosing technical faults and providing over the phone solutions. - Escalating technical queries to 2nd line support. - Providing excellent levels of customer service and support. - Working to Service Level Agreements (SLA) against call handling time, resolution etc. - Monitor group mailboxes, ensuring all inbound ... within an IT / technical environment - Problem solving and keen attention to detail. - Driven to deliver high levels of Customer Service. - Committed to personal development. - Flexible approach to...

  19. IT Service Desk Analyst 2nd Line Support Engineer Helpdesk

    Marlow | 30-34K + Pension + Private Healthcare + Life Assur | From Pro-Quest Resourcing Limited

    IT Service Desk Analyst 2nd Line Support Engineer Helpdesk French | German language speaking 30-34K + Pension + Private Healthcare + Life Assurance + Income Protection + DenPlan + Career... Progression Marlow, Bucks IT Service Desk Analyst 2nd Line Support Engineer Helpdesk Technician (Bias on Windows followed by MacOS/ Linux/ iOS and Android) to work for extremely high-profile ... building the IT Service Desk Analyst 2nd Line Support Engineer Helpdesk Technician with strong Technical knowledge is also a key success criteria for this role with Support provided via multiple mediums ... Analyst 2nd Line Support Engineer Helpdesk Technician acts as the main point of contact regarding technical issues, working directly with customers to facilitate resolution able to document all interaction...

  20. 1st & 2nd Line Support / IT Helpdesk Engineer

    City Of London | £22000 - 27000 Per Annum | From Guru Careers

    1st & 2nd Line Support / IT Helpdesk Engineer A 1st / 2nd Line Support / IT Helpdesk Engineer is needed to join an innovative and forward thinking IT company based in Central London. Located in.... Joining as a 1st / 2nd line Support / IT Helpdesk Engineer you will ensure the provision of efficient and effective IT services to meet client needs. Whether you are; supporting clients remotely, or at site ... service to various small-to-medium sized clients. To qualify...We are looking for a 1st line Support / 2nd line Support / IT Helpdesk Engineer / Site Support Engineer / IT Technician or similar who can ... -increasing portfolio of clients, from SME's to household names, this leading IT services company has been trading since 2005 and specialise in support, systems monitoring, web based databases...