Job Listings

Upload your CV today and let that job find you

Upload your cv on mobile

This free jobseeker service from All the top bananas is specifically designed for the busy jobseeker. All you have to do is register with your name, email & password of your choice. You will be asked to fill in one simple form and once completed you are ready to go - we will do the rest. We ensure your CV is distributed to all our appropriate partners that offer job opportunities targeted to your skills and chosen job sectors.

Register Now
Add us on Google+

Browse Towns



Recommend us on Google+

Distribute your cv
Receive jobs by email

2Nd Line Customer Service Jobs

Sort by
close

We will automatically send you jobs based on your activity on the site

OK
close
close
alert  Tip: You can search for a phrase by enclosing your keywords in quotes, e.g. "2nd line customer service"
  1. 2nd Line Customer Service Support Specialist

    Fleet | - £25k | From Excipion

    2nd Line Customer Service Support Specialist Fleet Up to £30K + Benefits and Annual Bonus - Permanent Are you able to speak fluent French, as well as fluent English? Do you have knowledge of... high net-worth customers. Key Responsibilities: Act as the 2nd line support to handle advanced technical support, ecommerce enquires and general customer service issues Achieve individual ... Insurance Target bonus of 10.5% (annual) 37.5 working week (Mon-Fri)For more details and to apply, please call Keshia Austin on (Apply online only) or email your CV 2nd Line Customer Service Support ... service issues? Are you used to working to KPI's within a customer service focused environment? Our client is a leading luxury goods provider within the technology market. They are looking for a 2nd...

  2. 2nd Line Customer Service Support Specialist

    Fleet | £25000.00 - £30000.00 pa + Benefits + Annual Bonus | From STR

    2nd Line Customer Service Support Specialist Fleet Up to £30K + Benefits and Annual Bonus - Permanent Are you able to speak fluent French, as well as fluent English? Do you have knowledge of... a 2nd Line Customer Service Support Specialist who can work with other departments and teams to successfully support and provide an exceptional level of Customer Service and Technical Support for ... service high net-worth customers. Key Responsibilities: * Act as the 2nd line support to handle advanced technical support, ecommerce enquires and general customer service issues * Achieve ... removed or email your CV to Email address removed 2nd Line Customer Service Support Specialist Fleet Up to £30K + Benefits and Annual Bonus - Permanent ...

  3. 2nd Line Customer Support

    Watford | £18000.00 - £22000.00 per annum | From Spring Tech

    Modis are currently recruiting for a 2nd Line Customer Support Specialist to work for a market leading provider of Business Telecom Solutions. You will be responsible for providing a high standard... of professional 2nd Line Customer Support for our clients business customers. This support will range from assistance with VOIP, 2G/3G and IP support. Skills/Experience Required Technical Support Experience - supporting IP Phones, IP Networks The ability to go the 'Extra Mile' and provide a world class service to your Customers Experience in customer service within B2B sector Excellent communication skills and ability to build rapport Knowledge of telephone systems, fixed line and mobile is desirable Do you have the skills and the experience required? Do you want to be part of a market...

  4. 2nd Line Support Analyst

    Manchester | £150 - £200 p day | From Applause IT Limited

    2nd line Support Analyst - Stockport, Manchester £150 - £200 Per day A 2nd line Support Analyst is required to join part of a professional and commercially strong IT Service Desk team. The 2nd... line Support Analyst will be responsible for providing support to their customers. The 2nd line Support Analyst will be required to provide front line IT support to their customers via telephone, remote support applications and email. They will also be required to take responsibility of support incidents and tracking the process through to resolution. The 2nd line Support Analyst will need ... Windows 7, MS Office 2010 and Remote Access. - Experience of Virtualisation e.g. VMware, Citrix and Hyper V The 2nd line Support Analyst will have excellent communication and presentation skills...

  5. 2nd Line Support Analyst

    Manchester | £150 - £200/day | From Applause IT Ltd

    2nd line Support Analyst - Stockport, Manchester £150 - £200 Per day A 2nd line Support Analyst is required to join part of a professional and commercially strong IT Service Desk... team. The 2nd line Support Analyst will be responsible for providing support to their customers. The 2nd line Support Analyst will be required to provide front line IT support to their customers via telephone, remote support applications and email. They will also be required to take responsibility of support incidents and tracking the process through to resolution. The 2nd line Support ... including Windows 7, MS Office 2010 and Remote Access. - Experience of Virtualisation e.g. VMware, Citrix and Hyper V The 2nd line Support Analyst will have excellent communication and presentation...

  6. IT Support/Service Desk Technician - Newbury, West Berkshire

    Newbury, Berkshire | £18-25k, DOE | From Price Ferguson

    IT Support/Service Desk Technician Location: Newbury, West Berkshire Salary: £18-25k, DOE Are you looking for a new challenge with a growing and innovative company? Are you an experienced... any of the following - MCP/MCITP/MCSE/CCNA The Role: • Based at our Head Office in Newbury the IT Support Technician - 1st / 2nd Line Service Desk Support will be working as part of a dedicated team of 1st & 2nd Line Technicians • Provide first class remote, email and telephony support services to our external clients for Desktop/Server & mobile devices and applications • Management of all ... , explaining why you are a good fit for this role. Keywords: IT support Technician, IT Support Engineer, 1st Line, 2nd line support, Infrastructure support Engineer, Service desk technician...

  7. 2nd Line / ICT Support Assistant / Server / Exchange / VMware

    Redhill, Surrey | £24000 - £25000 per annum + Bens | From Reflex Computer Recruitment.

    2nd Line Systems Engineer / 2nd Line Support Analyst / ICT Support Assistant / Technical Support / Desktop / MS Windows / Windows Server / Exchange / Active Directory / VMWare / Citrix / Helpdesk... that is committed to delivering a high quality service. I am looking for a 2nd Line Systems Engineer / 2nd Line Support Analyst / ICT Support Assistant who has exceptional customer service skills and will have the relevant professional IT qualifications. Responsibilities include: 2nd Line Support Engineer will remotely assist clients with issues and seek resolutions Respond, log and manage ... to date with the status of their call and provide outstanding customer service What I'm looking for: Professional and relevant qualifications are preferred 2nd Line Engineer will have...

  8. Network Engineer (Data/Voice)

    Stratford-Upon-Avon | | From Kcom

    Kcom are actively recruiting a 2nd Line Engineer ideally with a focus on Data but some experience or an understanding of Voice in a Customer Service environment, based on site in the Stratford... and Field Service Engineers in line with contracted SLA agreements, in accordance with Service Operations Manuals and to high standards of customer satisfaction. The role is office-based & operates on a split day shift covering 0800-1800 Monday to Friday & a 1 in 4 On Call Rota. The 2nd Line Support Engineer's main responsibility will be too resolve complex technical incidents for the Kcom NFUM contract as well as: Respond to Customers needing assistance by performing 1st and 2nd line with occasional specialised 3rd line support diagnostics, so as to resolve the fault and/or implement...

  9. 2nd Line Support Engineer

    Christchurch | 40000 | From Harvey Nash

    2nd Line Support Engineer (Lync, Windows Server, Active Directory) - Fleet - £40k 2nd line support engineer is required for a global managed services provider based in Fleet. The 2nd Line... Support Engineer will work in a 24x7x365 environment, supporting a predominately Microsoft / Microsoft Lync environment, along with the complementary and dependent infrastructure. The 2nd line support engineer will support operational OLA's and support customers SLA's, maintain knowledge base and provide accurate reports and documentation. To be considered the 2nd Line Support Engineer will need solid experience of the following: *Microsoft Lync *Windows Server *Active Directory *SCOM/SCCM Please be reminded that this role is providing 24x7x365 support. Our client invests heavily...

  10. 1st / 2nd Line Service Desk Analyst (ITIL Foundation)

    Maidstone, Kent | £22000 - £25000/annum | From Logix Resourcing

    1st / 2nd Line Service Desk Analyst (ITIL Foundation) 1st / 2nd Line Service Desk Analyst Engineer is required by our client based in Maidstone, Kent to provide support to over 200 users across... multiple in Kent. Candidates wishing to apply for this position MUST be able to demonstrate clearly where they have provided 1st / 2nd line Service Desk Support in an ITIL environment in their last two positions as well as demonstrate where they have supported and maintained the following technologies: OS XP/Win 7, Citrix XenApp (v6.5+), Cisco Telephony Systems. Candidates applying for this position MUST consider themselves to have excellent interpersonal and communications skills as this is both a customer facing and Telephone based position ...

  11. 2nd Line Support Engineer

    North Yorkshire | 19k to 23k per year GBP | From Network IT Recruitment

    2nd Line Support Engineer - 10 month Fixed Term Contract. Stuck in a dull, repetitive working environment? Would you like the opportunity to work across a multitude of sites, whereby no two days... and upcoming projects. The 2nd Line Support Engineer must have the following experience: - Worked within a Service-Desk / Helpdesk environment. - Worked across multiple sites. - Evidence of customer contact / telephone experience. - 2nd Line Support of both hardware and software in a corporate IT environment. - Good understanding of Desktops, Servers and Peripherals. The 2nd Line Support ... are the same? An exciting opportunity has arisen for an experienced 2nd Line Support Engineer to join the Locality IMT Team at a large NHS body based in Yorkshire. The 2nd Line Support...

  12. 2nd Line Support Engineer

    Yorkshire | £19000 - £23000/annum | From Network IT Recruitment Limited

    2nd Line Support Engineer - 10 month Fixed Term Contract. Stuck in a dull, repetitive working environment? Would you like the opportunity to work across a multitude of sites, whereby no two days... and upcoming projects. The 2nd Line Support Engineer must have the following experience: - Worked within a Service-Desk / Helpdesk environment. - Worked across multiple sites. - Evidence of customer contact / telephone experience. - 2nd Line Support of both hardware and software in a corporate IT environment. - Good understanding of Desktops, Servers and Peripherals. The 2nd Line ... are the same? An exciting opportunity has arisen for an experienced 2nd Line Support Engineer to join the Locality IMT Team at a large NHS body based in Yorkshire. The 2nd Line Support...

  13. 2nd Line Support Analyst - Managed Services

    Woking | - £22k-£27k | From Send Resourcing

    2nd line Servicedesk Analyst - IT Managed Services Established and successful provider of fully managed IT Support services employing c250 people, is recruiting a 2nd line Servicedesk analyst to... work on the managed services helpdesk remotely supporting diverse client infrastructures based on Windows, Microsoft, Citrix, Virtualisation, Storage and Networking technologies. This is an excellent opportunity to gain new skills and also gain industry leading certifications.  As a 2nd Line Support Analyst you will have ideally worked in a remote support role previously or in a busy technical support and customer environment with 2nd line troubleshooting skills in technologies including Windows/Server, Exchange Server, AD, Networking, Citrix, Virtualisation.  On offer is a basic c22-27k...

  14. 2nd Line Support Analyst - 2nd Line Servicedesk Support

    Woking | - £22k-£27k | From Send Resourcing

    2nd line Servicedesk Analyst - IT Managed Services Established and successful provider of fully managed IT Support services employing c250 people, is recruiting a 2nd line Servicedesk analyst to... work on the managed services helpdesk remotely supporting diverse client infrastructures based on Windows, Microsoft, Citrix, Virtualisation, Storage and Networking technologies. This is an excellent opportunity to gain new skills and also gain industry leading certifications.  As a 2nd Line Support Analyst you will have ideally worked in a remote support role previously or in a busy technical support and customer environment with 2nd line troubleshooting skills in technologies including Windows/Server, Exchange Server, AD, Networking, Citrix, Virtualisation.  On offer is a basic c22-27k...

  15. 2nd Line Support Analyst - 2nd Line Servicedesk Support

    Woking | 22k-27k + benefits | From Broady Ltd

    2nd line Servicedesk Analyst - IT Managed Services Established and successful provider of fully managed IT Support services employing c250 people, is recruiting a 2nd line Servicedesk analyst to... work on the managed services helpdesk remotely supporting diverse client infrastructures based on Windows, Microsoft, Citrix, Virtualisation, Storage and Networking technologies. This is an excellent opportunity to gain new skills and also gain industry leading certifications. As a 2nd Line Support Analyst you will have ideally worked in a remote support role previously or in a busy technical support and customer environment with 2nd line troubleshooting skills in technologies including Windows/Server, Exchange Server, AD, Networking, Citrix, Virtualisation. On offer is a basic c22-27k...

  16. 2nd Line Support Analyst

    Manchester | £150 - £200 per day | From Applause IT Innovation

    2nd line Support Analyst - Stockport, Manchester £150 - £200 Per day A 2nd line Support Analyst is required to join part of a professional and commercially strong IT Service Desk team. The 2nd... line Support Analyst will be responsible for providing support to their customers. The 2nd line Support Analyst will be required to provide front line IT support to their customers via telephone, remote support applications and email. They will also be required to take responsibility of support incidents and tracking the process through to resolution. The 2nd line Support Analyst will need ... Windows 7, MS Office 2010 and Remote Access. - Experience of Virtualisation e.g. VMware, Citrix and Hyper V The 2nd line Support Analyst will have excellent communication and presentation skills...

  17. IT Support Analyst

    Fareham | 23500 | From Spectrum IT

    2nd Line IT Support Analyst (Exchange Server / Windows Server) A leading IT service provider requires a 2nd Line Support Analyst to join their busy team. This is a great opportunity for a... Support Analyst to be part of a talented Operations team who are offered vast amount of training and personal development. The day to day responsibilities for the 2nd Line Support Analyst will include: * Providing technical support to internal and external customers. * Monitoring of the organisations systems. * Assisting with project and change management processes. * Recommendation ... servers. The 2nd Line Support Analyst will be required to have the following skills and experience: * MCP qualified or other Microsoft accreditation (desirable) * Exchange Server * Active Directory...

  18. 2nd Line Support Engineer

    Manchester | £20 - £220 per hour | From Oscar Associates (UK) Ltd

    2nd Line Helpdesk Analyst My clients, based in Manchester, currently require a 2nd Line Helpdesk Analyst to help their current support team. The 2nd Line Helpdesk Analyst will support users... within a Microsoft Windows 7, Windows XP and Windows Office Suite Environment. This role will have the candidate working on a shift pattern of 4 days on and 4 days off with the shifts being worked either 7AM-7PM or a night shift of 7PM to 7AM. The 2nd Line Helpdesk Analyst will support users over the phone and some cases remotely, resolving and logging up to 30+ calls per day. Experience *Microsoft Window 7 *Windows XP and Windows Office *Windows Server *Active Directory *VMWare *Citrix *ITIL knowledge *Good understanding of customer service *Good communication skills...

  19. 2nd Line Support Engineer

    Manchester | £20 - £220 per hour | From oscar associates

    2nd Line Helpdesk Analyst My clients, based in Manchester, currently require a 2nd Line Helpdesk Analyst to help their current support team. The 2nd Line Helpdesk Analyst will support users... within a Microsoft Windows 7, Windows XP and Windows Office Suite Environment. This role will have the candidate working on a shift pattern of 4 days on and 4 days off with the shifts being worked either 7AM-7PM or a night shift of 7PM to 7AM. The 2nd Line Helpdesk Analyst will support users over the phone and some cases remotely, resolving and logging up to 30+ calls per day. Experience *Microsoft Window 7 *Windows XP and Windows Office *Windows Server *Active Directory *VMWare *Citrix *ITIL knowledge *Good understanding of customer service *Good communication skills This job...

  20. 2nd Line Support - Croydon - up to 28k + benefits

    Croydon | £25k - £28k pa + excellent benefits inc bonus | From Vertical IT

    *** Excellent New Role: 2nd Line Support Engineer - Croydon - up to £28k *** ROLE: 2nd Line Support Engineer, 2nd Line Service Desk IT Support, IT Analyst, 2nd Line Support SKILLS: Windows,..., Bromley, Epsom and surrounding areas TYPE: permanent role SALARY: £23-28K BENEFITS: Excellent benefits SECTOR: Professional Services START: ASAP 2nd Line Support Engineer: Due to growth an opportunity has arisen for a 2nd Line Service Desk Analyst to join the team in Croydon. This is a great role working for a market leading business working in a state of the art office!!!! If you are a 2nd Line Customer focused Support Engineer looking for the opportunity to work in a growing yet well-established corporate business working as part of a team please continue to read. 2nd Line...

Second line customer service support handle queries from first line advisors, and usually require a level of technical expertise in the sector that they work in.

Who can I work for?

Most industries have positions available for second line customer service assistants but there is particularly high demand for them in companies dealing with IT, electrical goods and communications.

Where and when can I work?

The majority of positions are office-based and you will work standard office hours of 9am – 5pm Monday to Friday. Some out of hours work may be required if you are needed to undertake work on site.

What can I earn?

Salary is dependant on the sector you work in and where you are based in the country but you can expect to start on around £20,000.

What are the benefits?

Many organisations will offer a benefits package alongside your salary, such as a pension scheme and healthcare.

Are there chances of promotion?

You can move on to third line customer support, which could see you visiting client and customer premises to work with them directly. You can also progress to team leader and supervisory roles, and eventually into management.

What will I be responsible for?

You will be responsible for handling escalations from customers and the first line team plus liaising with higher-level support and third party partners to deliver effective solutions to customer issues. You might also be responsible for the creation and testing of new products as requested by the product manager, other business areas or external customers.

Do I need any experience?

A background in first line customer support is beneficial as is proven problem-solving skills and, in some industries, technical knowledge. For example, if you are providing support for a computer package it will be essential that you know the product inside out.

What attributes are needed?

You will need to have excellent interpersonal skills and the ability to translate technical information into layman's terms. Excellent problem-solving skills, a tenacious attitude and flexibility is also desirable in this role.