Job Listings

Second line customer service support handle queries from first line advisors, and usually require a level of technical expertise in the sector that they work in.

Who can I work for?

Most industries have positions available for second line customer service assistants but there is particularly high demand for them in companies dealing with IT, electrical goods and communications.

Where and when can I work?

The majority of positions are office-based and you will work standard office hours of 9am – 5pm Monday to Friday. Some out of hours work may be required if you are needed to undertake work on site.

We currently have a great selection of 2nd line customer service jobs listed on AllTheTopBananas.com. See these below or refine your search above.

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2nd line customer service jobs

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  1. IT Customer Service | 1st and 2nd Line Support (Temp to Perm)

    Leeds | £7 - £8 p hour | From Office Team

    My client is looking for suitable and immediately available experienced 1st line/2nd line support for their business based in Leeds city centre. The main responsibility will be to deal with IT... customer service support calls covering Desktop/Server and Telephony issues. For the right candidate this would be a temp to perm opportunity. The role will include the following duties: - Being responsible for providing good assistance and IT Customer service alongside the whole IT function - 1st Line Support on IT help desk - solid customer service - 2nd Line Support on IT Help desk ... . Ideal candidate: - Immediately available - Someone who has exposure to IT Customer Service - Someone with solid 1st and 2nd Line Customer Service skills - Someone who can work Monday to Friday...

  2. Helpdesk Support - 1st & 2nd Line / IT / Customer Services

    Gloucester | £20,400 per annum | From Anderson Recruitment Ltd

    This is an exciting opportunity to work for one of the world's largest company in their industry. My client is looking for a permanent Helpdesk support to work within a small team of engineers whose... for the sale of chargeable professional services. - Fulfilling professional services tasks scheduled by other team members. - Creating a record of each customer problem and spot trends when ... complex technical issues to the customer's satisfaction. Key Skills: - Experience in providing outstanding customer service. - Exceptional written and verbal communication skills ... primary focus is exceeding the expectations of their dedicated customers. The role includes carrying out bespoke installations / maintenance work on behalf of their customers, as well as...

  3. 1st and 2nd Line Help Desk Analysts

    Croydon | £110 p day | From Damia Group Ltd

    1st and 2nd Line Help Desk Analysts - Contract and Permanent - Croydon 1st and 2nd Line Help Desk Analysts required urgently to join this vibrant and fun company based in Croydon. The 1st and 2nd... Line Help Desk Analysts need to have at least one years' experience of working on a Help Desk, ideally within a Managed Service organisation. You will need excellent communication skills, a great telephone manner and a desire to provide excellent customer service. Experience of using a ticketing system such as Remedy would be highly advantageous. Experience of Active Directory is essential. Permanent contracts available to successful contractors. 1st and 2nd Line Help Desk Analysts - Contract and Permanent - Croydon ...

  4. 2nd line Support Engineer

    City Of London | £25k-£30k | From Brenmak Solutions Ltd

    A 2nd line Support Engineer is required to join an expanding Managed service provider in their easily accessible office in Central London. Working alongside the partners and customers on a daily... basis. The 2nd line Support Engineer is required to work within the Support team providing a high level of support for multisite network services. The 2nd line Support Engineer will earn a very competitive salary of up to £30,000 with a great career path to suit. With onsite training and the option of potential funding for further Qualifications. As the 2nd line Support Engineer you must ... (Raid, NAS, San) - Knowledge of Vmware - Experience troubleshooting MAC OS - You must be able to communicate at all levels and be able to covert IT problems into IT solutions. The 2nd line...

  5. 2nd Line Support Engineer

    Chippenham | £25k - £30k pa | From ROC Search Limited

    2nd Line Support Engineer - Chippenham - Up to £30,000 Roc Search are currently recruiting for an experienced 2nd Line Support Engineer. The successful candidate will be providing 2nd line... *Minimum of 2 years proven experience working in a 2nd line position *Knowledge of working for a Managed Service Provider (desirable) *Excellent customer service skills *Strong Networking skills ... to be included in a 24/7 on-call rota are all essential. Key Duties *Provide 2nd line support through assigned work and escalation from the 1st line team. *Provide technical advice and assistance to colleagues where needed. *Provide onsite planned work and emergency support to our customers *Implement infrastructure upgrades for our customers Required Competencies *Confident...

  6. Application Support Analyst

    Romford | £35k plus Benefits | From Kyna Associates

    Application Support Engineer, 2nd line support, Service Desk Analyst, Citrix, ITIL, Microsoft Active Directory, Microsoft Exchange, Romford, Essex. £35,000 plus Benefits Application Support... Engineer, 2nd line support, Service Desk Analyst, with excellent Citrix, ITIL, Microsoft Active Directory, and Microsoft Exchange skills is required by Kyna Associates leading Financial Services ... fast paced and demanding role and require candidates with excellent organisation skills. The key skills and experience required for this Application Support Engineer, 2nd line support, and Service ... and responsibilities of this Application Support Engineer, 2nd line support, and Service Desk Analyst opportunity are will be varied, but will include: -Supporting business and technical functionality across...

  7. Application Support Analyst

    Romford | £300 per day - 6 month contract | From Kyna Associates

    Application Support Engineer, 2nd line support, Service Desk Analyst, Citrix, ITIL, Microsoft Active Directory, Microsoft Exchange, Romford, Essex.6 month contract, Day rate £300. Application... Support Engineer, 2nd line support, Service Desk Analyst, with excellent Citrix, ITIL, Microsoft Active Directory, and Microsoft Exchange skills is required by Kyna Associates leading Financial ... Support Engineer, 2nd line support, and Service Desk Analyst opportunity are: -Excellent experience of Microsoft office and Exchange. -Excellent experience and understanding of Citrix. -2nd line support ... , flexible and organised. The roles and responsibilities of this Application Support Engineer, 2nd line support, and Service Desk Analyst opportunity are will be varied, but will include: -Supporting...

  8. 2nd Line Support Engineer

    Solihull | Up to £28,600 per annum | From Owen Daniels Consultancy

    My client are a multi-site IT Managed Service Provider who’s success has led to the continued expansion of the organisation. They are currently looking for a 2nd Line Support Engineer to join... of high quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service. Responsibilities - 2nd Line Support Engineer : · Work with your colleagues on the Service Desk to effectively monitor customer systems and network performance, answer incoming calls, process alerts and manage Incidents and Service Requests ... service request. Job Requirements – 2nd Line Support Engineer : · VMware vSphere/vCenter 5.1 (ESX & ESXi) · Windows Server · Active Directory · Exchange 2007 · Good...

  9. 2nd Line Support Engineer

    Burgess Hill | Up to £28,600 per annum | From Owen Daniels Consultancy

    My client are a multi-site IT Managed Service Provider who’s success has led to the continued expansion of the organisation. They are currently looking for a 2nd Line Support Engineer to join... of high quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service. Responsibilities - 2nd Line Support Engineer : · Work with your colleagues on the Service Desk to effectively monitor customer systems and network performance, answer incoming calls, process alerts and manage Incidents and Service Requests ... service request. Job Requirements – 2nd Line Support Engineer : · VMware vSphere/vCenter 5.1 (ESX & ESXi) · Windows Server · Active Directory · Exchange 2007 · Good...

  10. 1st / 2nd Line Support Analyst

    Coventry | Good | From NES Global Talent

    1st / 2nd Line Support Analyst - Permanent - Coventry 1st / 2nd Line Support Analyst will be the first point of contract of any Windows Server Administration. 1st / 2nd Line Support analyst... with experience of working within a Manufacturing environment is very important. 1st / 2nd Line Specific duties and responsibilities MS Windows server 2008 R2 and Windows server 2012 R2 Administrator MS SQL server database administrator VMware administrator Data analysis using SQL and VBA Provide 1st and 2nd line support IT Asset management Undertaking special projects Provide training to other IT members and employees Degree in computer science or relevant discipline, 3-5 years commercial experience 1st / 2nd Line Support analyst Specialised knowledge and skills...

  11. 2nd Line Support Engineer

    Chippenham | £28k - £30k pa + Benefits | From Global Technology Solutions Ltd.

    An exciting opportunity has arisen for a 2nd Line Support Engineer to join a fantastic company based in Chippenham. Experienced 2nd line engineer required for a highly successful Managed Service... On-call 1 week in every 6 - 8 weeks Required Competencies for a 2nd Line Support Engineer *Confident and proficient in dealing with IT issues *Minimum of 2 years proven experience working in a 2nd line position *Knowledge of working for a Managed Service Provider (desirable) Experience with Cisco & Juniper You will be required to go through SC Clearance so if you are already SC Cleared this would be a huge advantage. *Excellent customer service skills *Thorough knowledge of technology including and not limited to Microsoft Server 2003 - 2012, Microsoft Exchange 2007 - 2010, VMware...

  12. 2nd Line / 3rd Line Support Engineer

    Camberley | £28000 - £32000 per annumtxtSalaryFrom=28000 | From CANDIDATE SOURCE LTD

    This outstanding employer (current winner of the CRN Award for the UK’s Best IT Reseller to SME’s) is now looking for 2nd Line / 3rd Line Support Engineers based in Camberley to help look after the...% and continues to build an excellent, strong and enviable reputation. As the 2nd Line / 3rd Line Support Engineer your duties will include: • Managing and supporting clients’ Servers and Network equipment ... a successful 2nd Line / 3rd Line Support Engineer you will have the following skills and experience: • Proven IT Support experience including diagnosing, repairing and solving hardware / software server ... be desirable. • Proven previous experience in a customer facing role and excellent customer service and communication skills • Ability to explain information in a professional and appropriate manner...

  13. 2nd Line Support Engineer - MCP, ITIL - Surrey - 30K

    Surrey | £30k pa | From Annapurna IT

    2nd Line Support Engineer - MCP, ITIL - Surrey - £30K My client is a world renowned engineering business in Surrey, they are looking for a 2nd Line Support Engineer to join their global team. The... equivalent advantageous As a 2nd Line Support Engineer you will be able to show how you are detail oriented, with excellent customer service skills and customer focused demeanour, while being able to ... hours are 9-6 M-F. No oncall or weekend hours. Key Responsibilities - 2nd Line Support Engineer - Take ownership of all incidents for the group - Refine and optimise processes for troubleshooting complex technical incidents - Call logging and tracking within the ITSM system Key Experience - 2nd Line Support Engineer - Strong experience working with Windows 2003, 2010 Server/Active...

  14. 2nd Line Support - £25K - Fantastic Opportunity

    Birmingham | £20k - £25k pa + Great Benefits + Company | From Senitor Associates Limited

    Job Role: 2nd Line Support Location: Birmingham - Office Based Salary: £20,000 - 25,000 p.a. Key words: SQL, Service desk, 1st Line, 2nd Line, Software Support, Bespoke Software, JAVA,... tickets raised. *Answer and Log Calls of all Customer incidents *To provide 1st and 2nd line support; answering support queries via phone, email and through nSevice ticket logging system. *Liaise with ... of business hours *To log all calls on the nService application. **** INTERVIEWING THIS WEEK - APPLY IMMEDIATELY **** Key words: SQL, Service desk, 1st Line, 2nd Line, Software Support, Bespoke ... SAS, Our client is a leading management solutions company, they are looking for an excelling candidate to work as a 2nd line support analyst within their software support team. The ideal...

  15. Infrastructure Analyst

    Cardiff | £23000.00 - £30000.00 per annum | From ACORN RECRUITMENT LIMITED

    Infrastructure Technical Analyst - 2nd Line Support Cardiff - Commutable from Newport, Cwmbran, Bridgend, Bristol £23,000 - £30,000 Our ambitious and highly innovative, market leading IT client is... seeking a 2nd Line IT Support Engineer, to help provide technical support services to a diverse and exciting customer base. Following their rapid growth and success in winning a large number ... you are a hardworking, highly technical 2nd line engineer with excellent customer service skills then this is the role for you! What you will be doing: * 2nd line technical support including ... Virtualisation and Cloud based advancements. This means you will be exposed to a large amount of server and virtualisation work giving you opportunities that aren't found at the 2nd line level in other...

  16. Infrastructure Analyst

    Cardiff | £23000.00 - £30000.00 per annum | From ACORN RECRUITMENT LIMITED

    Infrastructure Technical Analyst - 2nd Line Support Cardiff - Commutable from Newport, Cwmbran, Bridgend, Bristol £23,000 - £30,000 Our ambitious and highly innovative, market leading IT client is... seeking a 2nd Line IT Support Engineer, to help provide technical support services to a diverse and exciting customer base. Following their rapid growth and success in winning a large number ... you are a hardworking, highly technical 2nd line engineer with excellent customer service skills then this is the role for you! What you will be doing: * 2nd line technical support including ... Virtualisation and Cloud based advancements. This means you will be exposed to a large amount of server and virtualisation work giving you opportunities that aren't found at the 2nd line level in other...

  17. Infrastructure Analyst

    Cardiff | £23000.00 - £30000.00 per annum | From ACORN RECRUITMENT LIMITED

    Infrastructure Technical Analyst - 2nd Line Support Cardiff - Commutable from Newport, Cwmbran, Bridgend, Bristol £23,000 - £30,000 Our ambitious and highly innovative, market leading IT client is... seeking a 2nd Line IT Support Engineer, to help provide technical support services to a diverse and exciting customer base. Following their rapid growth and success in winning a large number ... you are a hardworking, highly technical 2nd line engineer with excellent customer service skills then this is the role for you! What you will be doing: * 2nd line technical support including ... Virtualisation and Cloud based advancements. This means you will be exposed to a large amount of server and virtualisation work giving you opportunities that aren't found at the 2nd line level in other...

  18. 2nd Line Support Team Lead - £32K - £35K+ On Call

    Mansfield | £32K to £35K | From Transition Partners Limited

    2nd Line Support Team Lead - £32K - £35K + On Call - Mansfield Transition Partners are currently supporting a well-known organisation on the recruitment of a 2nd Line Support Team Lead to join... their dynamic, fast paced Service Desk. This is an excellent opportunity to be "The face of IT" for the business, you will be responsible for 2 other team members and provide 2nd line support across the site. Skills Required: - A proven background within 2nd line support - Experience at team leader level - Experience of Active Directory and Office 365 - Experience of EPOS, Wifi and Chip and Pin is desirable. - Strong customer service skills - Personable and Outgoing - Extensive Troubleshooting skills - People & performance management experience - Ability to motivate...

  19. 2nd Line Engineer - Northampton - Helpdesk / Desktop

    Northampton | £22k pa | From Senitor Associates Limited

    2nd Line Engineer - Northampton - Helpdesk / Desktop Active Directory - Windows 7 / 10 - Windows server 2008 / 2012 - Exchange 2010 - Office 2010 - Networking - Mobile Devices We are looking... for a 1st / 2nd Line Support engineer to join a busy IT department. You must have some commercial experience working in a 1st / 2nd Line Support environment. This is a great opportunity to join an ... excellent customer service and be a friendly approachable person with excellent communication skills. ****To be considered you must have**** Knowledge of Windows 7 - 8 Office 2010 All rounded desktop and service desk skills Networking Skills (DHCP/DNS/Routing) Excellent customer service and communication skills The salary is up to 22K and we are looking for people with some commercial...

  20. 1st/2nd Line Support - £25K - Service Desk

    Birmingham | £20k - £25k pa + Great Benefits + Company | From Senitor Associates Limited

    Job Role: 1st/2nd Line Support Location: Birmingham - Office Based Salary: £20,000 - 25,000 p.a. Key words: SQL, Service desk, 1st Line, 2nd Line, Software Support, Bespoke Software, JAVA,... process for tickets raised. *Answer and Log Calls of all Customer incidents *To provide 1st and 2nd line support; answering support queries via phone, email and through nSevice ticket logging system ... *SQL Server (preferred, but training will be given) *Any software based support call logging software Key words: SQL, Service desk, 1st Line, 2nd Line, Software Support, Bespoke Software, JAVA, SAS ... SAS, Our client is a leading management solutions company, they are looking for an excelling candidate to work as a 1st/ 2nd line support analyst within their software support team. The ideal...