Job Listings

Second line customer service support handle queries from first line advisors, and usually require a level of technical expertise in the sector that they work in.

Who can I work for?

Most industries have positions available for second line customer service assistants but there is particularly high demand for them in companies dealing with IT, electrical goods and communications.

Where and when can I work?

The majority of positions are office-based and you will work standard office hours of 9am – 5pm Monday to Friday. Some out of hours work may be required if you are needed to undertake work on site.

We currently have a great selection of 2nd line customer service jobs listed on AllTheTopBananas.com. See these below or refine your search above.

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2nd line customer service jobs

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  1. Customer Service / 2nd Line - (MPLS, WLR3) - £25k-£28k - Leatherhead

    Leatherhead | 25000.0000 | From Lynx Recruitment Ltd

    Customer Service / 2nd Line - (MPLS, WLR3) - £25k-£28k - Leatherhead I am recruiting for a Customer Service / 2nd Line Service Desk role for a client of mine based in Leatherhead. My client are a... managed Service Provider on the look out for a Junior Engineer to join a busy service desk. You will have experience with troubleshooting networking related issues, and ideally have experience with MPLS related support issues. You will be dealing with 2nd line Support issues and dealing with customers over the phone and via email. The salary on offer for this role is £25,000-£28,000 + benefits. if this is something that you think you are suitable for, or know of anyone who is interested then apply now. Customer Service / 2nd Line - (MPLS, WLR3) - £25k-£28k - Leatherhead ...

  2. Helpdesk Support - 1st & 2nd Line / IT / Customer Services - Exciting Opportunity!

    Gloucester | 20400.0000 | From Anderson Recruitment Ltd

    This is an exciting opportunity to work for one of the world’s largest company in their industry. Our client has a successful track record in providing the marketplace with innovative solutions,.... - Self-motivated with the desire to succeed. - Previous customer service experience. - Keen interest in IT and their operating systems. Hours : 40 hours per week (Shift Rota) Salary : £20,400 per ... services and products. They now have an excellent opportunity for a permanent Helpdesk Support Advisor to join their fun and friendly team in Gloucester. Our client provides a fantastic launch pad ... requests ensuring they are resolved to the customers’ satisfaction. -Upselling suitable products based on the customer’s needs. - Quickly identify problems that need to be escalated to the next...

  3. Helpdesk Support 1st & 2nd Line / IT / Customer Services

    Gloucester | - £24k | From Anderson Recruitment

    This is an exciting opportunity to work for one of the world’s largest company in their industry. Our client has a successful track record in providing the marketplace with innovative solutions,... customers. -Ability to learn under pressure in a fast-paced environment. - Self-motivated with the desire to succeed. - Previous customer service experience. - Keen interest in IT ... services and products. They now have an excellent opportunity for a permanent Helpdesk Support Advisor to join their fun and friendly team in Gloucester. Our client provides a fantastic launch ... . - Taking ownership of support requests ensuring they are resolved to the customers’ satisfaction. -Upselling suitable products based on the customer’s needs. - Quickly identify problems that need to...

  4. 2nd Line Helpdesk Analyst/ 2nd Line Support Technician

    Fareham | 24000.0000 | From Spectrum IT Recruitment (South)

    2nd Line Helpdesk Analyst/ 2nd Line Support Technician - Fareham £24,000 - £28,000 per annum An established service provider is a looking a 2nd Line Helpdesk Analyst / 2nd Line Support Technician... to join their expanding team based in Fareham. The 2nd Line Helpdesk Analyst / 2nd Line Support Technician will be required to work with a range of technology, to support a varied customer base. The successful 2nd Line Helpdesk Analyst / 2nd Line Support Technician will also be allocated a personal training budget to assist with professional development. The main responsibilities ... . The 2nd Line Helpdesk Analyst/ 2nd Line Support Technician will have the following skills and experience: A real passion for IT Technical Support and Service Delivery. Excellent telephone manner...

  5. 2nd Line Technical Support Engineer

    South East London | £29k - £34k pa + Benefits | From London

    2nd Line Technical Support Engineer- £29,000 - £34,000 - Central London One of our niche managed service providers are looking for a bright and enthusiastic 2nd Line Technical Support Engineer to... hedge funds, investment banks and other financial services based throughout the City. You will be providing 2nd line technical support services to all of the company's clients and their supported ... with the least possible disruption to the company's customers. Essential Skills and Experience for a 2nd Line Technical Support Engineer - Excellent Communication skills - Experience within ... - Blackberry Enterprise Server/iPhone support - MS Office product suite - Troubleshooting skills Desirable Skill and Experience for a 2nd Line Technical Support Engineer - Experience in...

  6. 2nd Line Support - Remote

    Gloucester | 200.0000 | From Proactive Appointments

    2nd Line Support - Remote Our multinational client who are experiencing a large volume of growth, are looking for an experienced 2nd Line Support Engineer to join their team on a contract basis,... Change processes ITIL v3 qualified Strong customer-service orientation 2nd Line Support - Remote - Responsibilities Assist in the delivery of key technical project roll outs, responsible for ... initially for 3 months with the view to extend. 2nd Line Support - Remote - Key Skills: Experience providing 2nd & 3rd line IT Infrastructure support for key systems and services across ... incident and problem management processes 2nd Line Support - Remote ...

  7. 1st - 2nd Line Web Application Support - Manchester

    Manchester | 18000.0000 | From ePeople Recruitment

    1st - 2nd Line Web Application Support - Manchester Key Skills: 1st - 2nd Line , Second Line, Support, Web Applications, Application Support, Start-up, MySQL, Excel, HTML, CSS, MS Office, Google... motivated graduate 1st - 2nd Line Web Application Support Analyst is required to join a friendly, modern and vibrant environment to provide support to international clients. The Role: The successful 1st - 2nd Line Web Application Support Analyst will be responsible for the providing first and second line support to client services and directly to international customers. This will involve exporting ... Apps, Windows, Microsoft, Junior, Graduate Company: An experienced 1st - 2nd Line Web Application Support Analyst is required by a fast growing technology start-up in the health and fitness...

  8. IT Support Technician, Witney

    Witney | £28000 per annum + benefits | From MARS Recruitment

    IT Support Technician, 2nd Line Desktop, Witney, £28,000pa plus benefits: A leading company in the Witney area is looking to recruit an IT Support Technician to provide key critical IT Support... including 2nd line desktop support, windows server administration, DHCP, DNS and lotus notes administration. The role: The 2nd Line IT Support Technician will provide 2nd Line IT Support ... the existing servers and give you a real insight into server and infrastructure based technology. About you: The successful 2nd Line IT Support Technician will need to conscientious and organised with the ability to liaise with clients at all levels of business demonstrating excellent customer service at all times. You'll possess a logical approach to problem solving and will already be experienced in...

  9. 2nd Line Support Analyst - Farnborough - £25,000pa

    Farnborough | 25000.0000 | From Clearwater People Solutions Ltd

    2nd Line Support Analyst - Farnborough - £25,000pa Our Client, based in Farnborough, is currently looking to a recruit a customer-focused 2nd Line Support Analyst to join them on a permanent basis... to work on their technical Service Desk and resolve issues at 1st and 2nd line Level to 150 Users. The successful candidate will have strong Customer Service skills and will come from a technical ... machines are running and back-ups are done Key Skills & experience for the 2nd Line Support Analyst: Essential; Service Desk background Strong customer focused experience ITIL foundation ... the 2nd Line Support Analyst: Provide 1st and 2nd line support on a technical Service Desk to 150 Users Follow ITIL framework and processes Provide internal support, both face to face and remotely...

  10. IT Support Analyst, 1st / 2nd line, Desktop, Witney

    Witney | £22000 - £25000 per annum + benefits | From MARS Recruitment

    IT Support Analyst, 1st / 2nd line, Desktop, Witney, £25,000pa (includes on call bonus) + benefits: An award winning international luxury brand is seeking an IT Support Analyst to provide 1st &... 2nd line IT support to internal customers. You'll be supporting multi-site infrastructure resolving 1st and 2nd line issues, predominantly around desktop technologies, whilst also getting involved ... : * The ability to build and repair PC's and computer hardware. * 1st and 2nd line IT Service Desk / Desktop Support experience. * Experience with a variety of Microsoft operating systems ... IT Support Analyst who is looking for a challenging and varied internal IT Support role then we'd like to hear from you. Key words: IT Support Analyst, IT Service Desk, 1st / 2nd line, Desktop...

  11. 2nd line Team lead - Cheshire - £28k - £32k + Bens

    Cheshire | £28k - £32k pa | From Broster Buchanan Ltd

    A growing yet established Managed services company in Cheshire is now recruiting a 2nd line Team Lead to come and join their brand. A fully hands-on role, this position will focus on leading the... helpdesk team, with an effective resolution of technical escalated issues and positive high level of technical advice. The 2nd Line Service Desk Team Lead will oversee the performance of the team ... Frameworks This 2nd line team lead role will suit either established team leads that have managed small teams between 4 and 6 who are keen to remain hands on whilst also leading a team. Or a senior 2nd line candidate who is keen to make the next step into leading a team. The focus here is candidates being happy with a hands-on role and also leading a small team. If this 2nd line TL role is...

  12. 2nd Line Support - London Bridge - up to £27,000pa

    London | 27000.0000 | From Clearwater People Solutions Ltd

    2nd Line Support - 12 month FTC rolling - up to £27,000pa Our Client, based in London Bridge, is currently looking to recruit a 2nd Line Support Engineer to join them on a permanent basis on a 12... skills Desirable; Citrix ThinClient VMWare Worked on upgrade projects previously Key Words - 2nd Line / Desktop / Service Desk / Support / 1st Line / Active Directory / Exchange / Microsoft ... will be a very fast paced and pressurised role. Someone who has worked within a similar team size is desirable. Key responsibilities for the 2nd Line Support: Provide 2nd Line Desktop support to over 3,000 Users across the UK Get involved with some 1st line duties as well such as taking initial calls to the Service Desk Interact and engage with End Users ensuring you are providing good...

  13. Servicedesk Analyst: / Exchange/AD/Support 1st/2nd Line

    Northampton | 22000.0000 | From Stafford Sharp Associates

    Servicedesk Analyst: 1st/2nd line (3 mths Contract) Contract rate is 120 a day Northampton Key Skills IT Support, Managed Services, Exchange, Windows Server, Helpdesk, Microsoft, Windows,... a outsourced IT Support environment, (although internal IT Support backgrounds will be considered) and be comfortable dealing with external customers and providing remote IT Support to 2nd line level from ... Virtualisation, VMware / Hyper V, Remote Support, 1st / 2nd Line Support, Active Directory / AD. MS Office, Word Excel, Outlook and PowerPoint We are recruiting for a 1st / 2nd line IT Support ... / Hyper V, Remote Support, 1st / 2nd Line Support, Active Directory / AD. MS Office, Word Excel, Outlook and PowerPoint ...

  14. 2nd Line IT field engineer - Windows, Server - 3 months

    Milton Keynes | 160.0000 | From Lynx Recruitment Ltd

    2nd Line IT field engineer - Windows, Server - 3 months - £160 - £180 per day - DBS/Disclosure Scotland clearance required 2nd Line technical field engineer required for an award winning Microsoft... Gold partner based in Milton Keynes area. The role will be working as 2nd line field engineer resolving issues raised from the service desk. The role will be based on sites around the Milton Keynes area. The ideal candidate will come from a 2nd line level IT support background with customer facing/field support experience as well as having experience supporting a majority of the following technologies :- Skills Windows 7/8 Windows Server 2003/2008/2012 Exchange 2007/2010/2013 Office 365 Networking skills - LAN/WAN Knowledge of Back up application Knowledge of AntiVirus Please Note...

  15. 2nd Line Service Support Technician

    | 28000.0000 | From Proactive Appointments

    2nd Line Service Support Technician - Frimley, Surrey Our Surrey based client is currently looking to recruit an experienced 2nd Line Service Support Technician (shifts) to join them on a... permanent basis. This is a fantastic opportunity to work for an established organisation at the very forefront of their arena. Skills / Experience required: Proven track record in a 1st/2nd line service support role Strong service Desk 1st line support experience Strong Customer service skills Office 365 Active Directory LANDESK VPN / RSA Lap Top building and imaging Benefits include: 23 days holiday Pension scheme Benefits suite 2nd Line Service Support Technician - Frimley, Surrey Due to the volume of applications received for positions it will not be possible to...

  16. AX Support Analyst - London

    London | Neg. | From Modis International Limited

    Role: AX Support Analyst Position: Permanent Location: London Salary: £40K The company is an advertising agency, working with over 80 bands. My client tends to incorporate digital, social,... experimental broadcast media. The job for an AX Support Analyst: Your role as an Application Support Analyst is to provide a customer driven, professional service. This is a very hands-on role so; you will be responsible for providing 2nd and 3rd line quality support to the business of the assigned application services. The activities for an AX Support Analyst include: *Provide customer driven professionalism *Responsible for 2nd and 3rd line support *Update and produce service specifications *Work with the developers and functional consultants *Liaise with the team members...

  17. IT Support Analyst - 1st & 2nd Line Helpdesk Engineer - Surrey

    Guildford | 18000.0000 | From Ashdown Group

    1st & 2nd Line IT Support Service Desk Analyst - IT Helpdesk Technician - Godalming, Guildford, Surrey, Hampshire - £18,000 - £26,000 + FULL MCSE training & certification Job Title: IT Helpdesk... Technician - IT Service Desk Engineer Industry Sector: IT managed service provider supporting various SME's Key Responsibilities: 1st line & 2nd line telephone & remote IT support Core ... ref: ASH15697CP in the subject line. Key Words: IT Helpdesk, IT Service Desk, IT Support Technician, IT Support Analyst, 1st Line IT, 2nd Line IT, Windows 7, Windows 8, Windows 10, MS Office, MS ... of Guildford, Surrey. They are going through continued growth & expansion and require a confident and outgoing 1st line &/or 2nd line helpdesk analyst to provide telephone, remote & email support to...

  18. IT Support / 2nd Line Support / 3rd Line Support

    Peterborough | 25000.0000 | From Support Services Group

    IT Support / 2nd Line Support / 3rd Line Support Peterborough £25,000 - £30,000 We are recruiting for a IT Support / 2nd Line Support / 3rd Line Support to join a fast growing organisation in... essential VOIP Phone Systems Basic Linux Experience Cloud based services (e.g. Office 365) Please send an updated CV for further details on this IT Support / 2nd Line Support / 3rd Line Support ... Peterborough. This role is responsible for providing IT support to all users and customers within and outside of the organisation, for all incidents and service requests, in respect of all ... hardware, software and business applications. 2 years 1st and 2nd line support experience Excellent interpersonal skills both verbal and written. Demonstrate a very good understanding of network...

  19. Service Desk Analyst - 1st Line & 2nd Line Support

    Portsmouth | 18000.0000 | From Context Recruitment Limited

    1st Line Support, 2nd Line Support, Service Desk / Helpdesk experience, Windows XP/7, Active Directory, ITIL Service Desk Analyst, with a good Service Desk background of 1st Line Support & 2nd Line... - Excellent communication skills This position would suit a Service Desk Analyst / Service Desk Support Analyst / Helpdesk Analyst / Helpdesk Support Analyst / 1st Line Support Analyst / 2nd Line Support Analyst, with good experience of 1st & 2nd line support on an IT Service Desk. This position is looking to start ASAP and will be paying from £18,000 - £22,000 per annum, depending upon background ... issues to the 3rd line support, desktop support and network support teams. Essential skills: - Strong experience of working on an IT Service Desk / IT Helpdesk - Strong 1st line support experience...

  20. IT Support Engineer 2nd / 3rd Line

    Wrexham | 22000.0000 | From Bluefire Consulting Ltd

    IT Support Engineer (2nd / 3rd Line) Paying £22000- £25000 depending on experience Based in Wrexham The Role The IT Support Engineer (2nd / 3rd Line) will provide troubleshooting and customer... (2nd / 3rd Line) will also provide level 1 backend systems administration of our infrastructure. The Candidate The role requires a committed individual who can learn quickly and work independently to shifting service demands. The role would also benefit from an individual who can demonstrate a great deal of experience at first line level but also experience of second line and third support ... of supporting Microsoft Active Directory The Company The IT Support Engineer (2nd / 3rd Line) will work for a leading logistics company. More details will be provided to successful applications Hours...