Job Listings

Second line customer service support handle queries from first line advisors, and usually require a level of technical expertise in the sector that they work in.

Who can I work for?

Most industries have positions available for second line customer service assistants but there is particularly high demand for them in companies dealing with IT, electrical goods and communications.

Where and when can I work?

The majority of positions are office-based and you will work standard office hours of 9am – 5pm Monday to Friday. Some out of hours work may be required if you are needed to undertake work on site.

We currently have a great selection of 2nd line customer service jobs listed on AllTheTopBananas.com. See these below or refine your search above.

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2nd line customer service jobs

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  1. Customer Service / 2nd Line - (MPLS, WLR3) - £25k-£28k - Leatherhead

    Leatherhead | 25000.0000 | From Lynx Recruitment Ltd

    Customer Service / 2nd Line - (MPLS, WLR3) - £25k-£28k - Leatherhead I am recruiting for a Customer Service / 2nd Line Service Desk role for a client of mine based in Leatherhead. My client are a... managed Service Provider on the look out for a Junior Engineer to join a busy service desk. You will have experience with troubleshooting networking related issues, and ideally have experience with MPLS related support issues. You will be dealing with 2nd line Support issues and dealing with customers over the phone and via email. The salary on offer for this role is £25,000-£28,000 + benefits. if this is something that you think you are suitable for, or know of anyone who is interested then apply now. Customer Service / 2nd Line - (MPLS, WLR3) - £25k-£28k - Leatherhead ...

  2. Technical Customer Service Advisor / 1st 2nd Line Support

    Surbiton | 22000.0000 | From Demon Recruitment Group

    We are currently recruiting a Technical Customer Service Advisor on behalf of our client in Surbiton. The company is an award winning provider of networking solutions, who are going through a very... exciting stage of growth. The role will involve resolving customers’ technical faults by phone, email and live chat. You must have good knowledge of resolving server issues and connectivity issues over different platforms including phones, PC’s and more. Someone from a technical support/1st line 2nd line support background would be ideal. Duties Handling incoming customer enquiries Support technical issue via phone, email and live chat Gather customer information, assess and fulfil their needs Educate Customers on products Experience/Skills Someone from technical customer support...

  3. Helpdesk Support - 1st & 2nd Line / IT / Customer Services - Exciting Opportunity!

    Gloucester | 20400.0000 | From Anderson Recruitment Ltd

    This is an exciting opportunity to work for one of the world’s largest company in their industry. Our client has a successful track record in providing the marketplace with innovative solutions,.... - Self-motivated with the desire to succeed. - Previous customer service experience. - Keen interest in IT and their operating systems. Hours : 40 hours per week (Shift Rota) Salary : £20,400 per ... services and products. They now have an excellent opportunity for a permanent Helpdesk Support Advisor to join their fun and friendly team in Gloucester. Our client provides a fantastic launch pad ... requests ensuring they are resolved to the customers’ satisfaction. -Upselling suitable products based on the customer’s needs. - Quickly identify problems that need to be escalated to the next...

  4. 2nd Line Technical Support Engineer

    Newcastle upon Tyne | £25000.00 per annum | From MAXAD RECRUITMENT Ltd

    2nd Line Technical Support Engineer: A 2nd Line Technical Support Engineer is required to join an innovative provider of leading edge voice & data telecoms products and support services to business... customers. 2nd Line Support Engineers should have exposure to technologies such as WLR3, ISDN, xDSL, Ethernet, IPBX, VoIP, SIP, TCP/IP, VLAN's, and Cisco routers. This opportunity would suit current 2nd line support engineers or 1st line Engineers ready to move up. Come and join an impressive growing telecoms services company with operations in Oxford and Newcastle. Main Duties: - Providing corporate customers 2nd line Telecoms support. - Logging customer faults and troubleshooting. - Understanding customer data, voice networks and solution along with configuration of network...

  5. 2nd Line Support Engineer- Permanent- £23,000- £26,000

    Warrington | £22000 - £26000 per annum | From Cathcart Associates

    2nd Line Support Engineer- Permanent- £23,000- £26,000 2nd Line Cloud Support Technician required to join are client in the Warrington area. Our Client is a leading cloud support specialist, who.... If this sounds interesting, please apply ASAP, or call Lewis Black for additional information. IT Support/ 1ST Line Support/ 2ND Line Support/ Permanent/ Runcorn/ Liverpool/ Manchester/ SLA'S ... provide a niche service that's used by some of the UK's most recognisable organisations. The role offers excellent benefits and a competitive salary. The client is ideally looking for a candidate that has previous experience processing 40-50 tickets a day and troubleshooting customer issues in a professional manner. You'll be joining an already established team and expected to provide...

  6. 2nd Line Support Engineer (Windows SQL Server LAN WAN)

    Hull | 25K-30K + 25 days, BUPA, Life assurance | From Go IT Recruitment Limited

    2nd Line Support Engineer (Windows Server SQL Server LAN WAN) Working for a Leading Software Communications company based in Hull, East Riding of Yorkshire. JOB ROLE: - 2nd Line Support... - 2nd Line Support Engineer - The purpose of this role is to contribute to achievement of the Service Management Policy by ensuring the ongoing operational system capability of Support Contract customers via the provision of technical advice, fault resolution and support in line with the appropriate Service Level Agreements. - 2nd Line Support Engineer - Ensuring calls are logged, progressed ... Engineer - Support department delivers support and maintenance to both internal (IT and Telephony infrastructure) and external Customers. - We plan to deliver a high level of customer service...

  7. Helpdesk Technician - Nottingham

    Nottingham | £16k - 20k per year | From Concept Resourcing

    An excellent opportunity has become available for a Helpdesk Technician who is looking to develop their skills and looking to work for a company that offer long term career prospects with excellent... promotional opportunities by joining an organisation that manufacture software solutions for the retail and hospitality industry. The position will involve working on a busy IT service desk providing both 1st and 2nd line support, problem solving and offering advice to clients The Suitable Candidate: - Will have excellent customer service skills - Will have had some experience working on a service desk in either a 1st or 2nd line role or will have a technical background with an understanding of computer technologies looking to begin a career in the IT industry - Will be happy to...

  8. Customer & Network Support Co-ordinator

    Epsom | 25000.0000 | From Parkside Office Professional

    An excellent opportunity has arisen working for a fantastic client in the local area for a Customer & Network Support Co-ordinator/ 2nd line support/ Call Centre Co-ordinator. The company offers... & Network Support Co-ordinator/ 2nd line support/ Call Centre Co-ordinator to join their expanding team. As a Customer & Network Support Co-ordinator/ 2nd line support/ Call Centre Co-ordinator your key responsibilities are: Handling 2nd line customer enquiries and complaints via phone, email and web based chat. Troubleshooting issues from dealerships and car centres. Respond to all enquiries ... Customer & Network Support Co-ordinator/ 2nd line support/ Call Centre Co-ordinator MUST HAVE: Previous recent experience in a Customer Care, Call Centre or 2st Line Support role. Outstanding customer...

  9. IT Support Technician (2nd line support)

    Cardiff | £22000 - £30000 per annum + Additional benefits | From C P S Group

    Our client, a market leading financial services company, is looking for an ambitious IT Support Technician to join their expanding team at a time when the organisation is embarking on a significant... growth plan. Due to this, the company are looking for an ambitious 2nd line IT Support Technician who can help support the organisation's rapidly growing user base. Due to this growth, the organisation is embarking on a large digital transformation and will be implementing the most cutting edge solutions and technology possible, giving you, as a 2nd line IT Support Technician, the chance to work on a variety of rollout projects. This growth is causing their head count to double from just under 500 to over 1000, which will offer you, as a 2nd line IT Support Technician, fantastic...

  10. Telephony Technical Support

    Tring | £20k - £25k pa + pension + Progression | From Alecto Recruitment Limited

    Package - Paying £20000 - £25000 - 22 days holiday + Bank Holiday - Pension - Training and progression Desirable Knowledge: - BT Openreach - Gamma Horizon - SIP trunks - Data... circuits - BB & router setup Requirements: - Knowledge of telecoms & infrastructure - Knowledge of data networking & router configuration - Previous Experience in a helpdesk based role Alecto Recruitment is currently working with a long established and innovative Telecommunications company based in the South. Our Client are now looking for a bright and enthusiastic Help Desk Engineer to join their team in offering 1st and 2nd line support. You will be delivering service and support a range of business customers in a 1st aqnd 2nd line capacity. Excellent rates of pay...

  11. Technical Manager

    Guildford | From £30,000 to £35,000 per annum | From 2i Recruit Ltd

    Technical Manager Salary: 30,000-35,000 GUILDFORD Our client is an SME based on the outskirts of Guildford that deliver services and solutions designed to enable clients to focus all of their... efforts on their business needs. Customer Focus is at the heart of their business and from this have won global clients and continued a steady pace of growth over the last decade. Due to this exciting period of growth they are seeking an experienced 2nd line Support Analyst. The role would suit a problem solving 2nd support analyst with excellent communication skills who is looking to make the next step in their career. Role & Responsibilities • Providing 2nd Line Support • Remoting into customer PCs • Attending client visits • Account Management • Escalating to 3rd Line Support...

  12. 1st / 2nd Line IT Support Technician

    Shoreham-by-Sea | £30000 per annum + Benefits | From MAXAD RECRUITMENT Ltd

    1st / 2nd Line IT Support Technician: A 1st / 2nd Line IT Support Technician is required for a well-established IT and Technology services company located in Shoreham-by-sea, West Sussex. The 1st /... 2nd Line IT Support Technician is responsible for all escalated incidents on the Helpdesk and there is also a 24x7 rota requirement. The ideal candidate will live within a 25-mile radius ... a busy often hectic environment *Excellent telephone manner is required along with friendly customer service skills *Attention to detail *A logical approach to problem solving coupled with common ... exciting opportunity for an eager 1st / 2nd Line IT Support Technician to join a well established IT and Technology company located in modern offices in Shoreham-by-sea, West Sussex. Competitive salary...

  13. Product Support Technician - East Croydon

    Croydon, Surrey | £20000.00 - £25000.00 per annum | From Flat Rate Recruitment

    We are looking for a 2nd Line Support Technician to join our client's growing team at dotmailer. dotmailer's Product Support team provide 1st and 2nd line support to customers using core dotmailer... functionality. Within 2nd line support, you will resolve inbound support requests from customers via phone, email and chat. These must be appropriately prioritised in line with our support SLAs and issue details accurately recorded and categorised. 2nd line support predominantly deal with customer requests not resolvable by our 1st line team. These will likely be more advanced product questions, could involve use of product integrations (key integrations are with Magento, Salesforce and MS Dynamics) and requests from high profile customers. 2nd line support staff are likely to be proficient...

  14. Product Support Technician - East Croydon

    Croydon | £20000.00 - £25000.00 pa | From flatraterecruiting

    We are looking for a 2nd Line Support Technician to join our client's growing team at dotmailer. dotmailer's Product Support team provide 1st and 2nd line support to customers using core... dotmailer functionality. Within 2nd line support, you will resolve inbound support requests from customers via phone, email and chat. These must be appropriately prioritised in line with our support SLAs and issue details accurately recorded and categorised. 2nd line support predominantly deal with customer requests not resolvable by our 1st line team. These will likely be more advanced product questions, could involve use of product integrations (key integrations are with Magento, Salesforce and MS Dynamics) and requests from high profile customers. 2nd line support staff are likely to...

  15. 2nd Line Support Technician

    Pontefract | £22,500 per annum | From Tunstall Healthcare (UK) Ltd

    2nd Line Support Technician Tunstall's vision is to give people the freedom to live as independently, securely, healthily and happily as they are able. Tunstall Healthcare Group offers a range... products and services You may have experience of the following: IT Support Technician, Helpdesk, 1st Line Support, Information Technology, Customer Service, 2nd Line Support, Technical Support ... managed in line with ITIL best practice methodologies - Work with customers to develop reporting services based on Telehealth data - Provide on-site support during deployment phases of new products ... , close to Tunstall Healthcare headquarters, Tunstall Response provides 24 hour a day, 365 day a year community alarm, telecare and telehealth monitoring. Position: Application Support - 2nd Line...

  16. 2nd Line Support Engineer

    Cwmbran | £25000 - £30000 per annum + Additional benefits | From C P S Group

    My Client, based in Cwmbran, is looking for a 2nd Line Support Engineer to join their expanding team. As a 2nd Line Support Engineer, your responsibilities will include: * Providing Desktop &... Application Support. Connecting, setting up and checking PCs and peripherals for normal operation. Detecting and diagnosing and resolve PC, peripheral and application errors. * To provide 2nd line ... following release management procedures. * Update records of installed hardware and software * Maintenance & Security Follow academy backup, virus protection and security procedures. * Service Request Management. As a 2nd Line Support Engineer, you will possess the following experience: * Previous experience of support / helpdesk. * Good understanding of PC architecture and operating systems...

  17. 1st / 2nd Line IT Support Engineer

    London | £18000 - £22000 per annum | From RECRUITMENT GENIUS

    This IT-managed service provider consultancy firm has a fantastic new job opportunity for an enthusiastic and motivated 1st / 2nd Line Engineer who is keen to develop their skills and abilities, is... extremely organised and has excellent customer service skills. Working as the 1st / 2nd Line Engineer you will have a great chance to work in a technically rewarding environment that can offer ... of technologies and experiences. As their customers are within the hospitality sector their service operate on a 24 / 7 basis, and as such successful candidates will work on a shift pattern basis 24 hours a day. As a 1st / 2nd Line engineer you will join a growing team and will be involved with assisting the Company's clients within a Helpdesk / Service Desk environment, developing on-going...

  18. 2nd Line Support Technician

    Sheffield | £24000.00 - £27000.00 per annum + Benefits | From MAXAD RECRUITMENT Ltd

    2nd Line Support Technician: A customer focused 2nd Line Support Technician is required to assist customers through training, pre-sales / integration support and post-sales technical support,... monetisation software and supporting services to the world's Mobile Network Operators. The 2nd Line Support Technician role is customer-centric and provides an interface between the technical teams and sales/customers on the use and capabilities of the company's products. The position is available on a permanent or 6 month interim basis. The successful candidate will have demonstrable experience ... and prioritisation of customer cases to ensure all service level agreements are adhered to. *Coordination of cross functional work items to facilitate case resolution. Skills & Experience: *2...

  19. Head of Financial Crime Control

    Edinburgh | £75k - £90k pa + Excellent Benefits | From Sanderson Recruitment

    Head of Financial Crime Control A well known and reputable financial services organisation is currently looking for the head of financial crime control position in Edinburgh on a permanent basis... waivers or exceptions to policy for approval by 2nd line - Risk assessment - Coordinating the delivery of the annual FC risk assessment - Designing and operating a customer risk assessment ... of the following: - 1st or 2nd Line Financial Crime function, within a Financial Services environment - Specialist 3rd line Financial Services audit function, specialising in Financial Crime ... matter expert in Fraud, AML, Sanctions or Anti-bribery with solid professional experience of working in or supporting the Financial Services sector. You'll lead 1st Line strategy, planning...

  20. 2nd line Customer Support

    London | Neg. | From Computer People (UK) Limited

    2nd Line Support - High End Customer Service You will be providing support to a varied user base including executive level so it will be your role to take responsibility for all queries and... resolve them.. Your main responsibilities will include: Remedy 4 Dealing with Senior VIP Customers Maintaining and monitoring core business servers Maintain integrity and security of core systems Support PC's, Printers and Networks Telephony - Cisco phones Monitor WAN/ LAN performance Skills required: Windows Servers Network protocols and standards MS Office 365 Lotus Notes Strong communication skills Ability to take responsibility and ownership of IT issues ...