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2Nd Line Customer Service Jobs

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  1. 1st Line Support Engineer

    London | | From Roc Search

    1st Line Support Engineer - 6 MONTH CONTRACT - Apply If You Are Immediately Available! ROC-Search are urgently recruiting a 1st Line Support Engineer for a client of ours based in London. You... Desk / Service Desk / Service Desk / Service Desk / Service Desk / Service Desk / 2nd Line / 2nd Line / 2nd Line / 2nd Line / 2nd Line / 2nd Line / 2nd Line / 2nd Line / 2nd Line / 2nd Line / 2nd Line / 2nd Line / 2nd Line / 2nd Line / 2nd Line / 2nd Line / 2nd Line / 2nd Line / 1st Line/ 1st Line/ 1st Line/ 1st Line/ 1st Line/ 1st Line/ 1st Line/ 1st Line/ 1st Line/ 1st Line/ 1st Line/ 1st Line/ 1st ... , and outgoing with great attention to detail. The successful candidate will be able to match themselves to the skills below: Solid and demonstrable 1st line experience - call logging...

  2. 2nd Line Helpdesk - Urgent - Windows, AD, Server, VMware

    Runcorn | £20000 - £24000 per annum + Benefits | From Oscar Associates (UK) Ltd

    2nd Line Helpdesk - Runcorn / Warrington / Liverpool / Manchester - Windows, Server, Active Directory, Exchange, VMware, SAN - £20,000 - £24,000 The Windows, Server, Active Directory, Exchange,... VMware, SAN 2nd Line Helpdesk will be working for a well-established IT Solutions provider who offer IT Support and IT Maintenance Services to their many clients. The 2nd Line Helpdesk will be based in their offices near Warrington. The Windows, Server, Active Directory, Exchange, VMware, SAN IT Support Technician will be providing 2nd Line internal, external and Client Support over the telephone, by email and face-to-face. This is an excellent opportunity to progress your technical skills and knowledge in an environment where technology is key. To be a successful 2nd Line Helpdesk...

  3. 2nd line Support Engineer/Windows/Desktop/Server/Exchange/Cisco

    Kent | From £25,000 to £35,000 per annum + Benefits | From Coal IT Services

    2nd line Support Engineer/Windows/Desktop/Server/Exchange/Cisco Location: Kent Salary: £25,000 - £35,000 + Benefits Permanent A leading consultancy seeks a 2nd line Support... customer focussed approach ensuring calls are logged accurately and resolved efficiently using the Helpdesk Management system Providing a customer focused 2nd line support service for all IT related issues. Assisting in the provision of 1st and 2nd line support wherever possible. Ensuring all problems are dealt with efficiently Providing advice to users and colleagues alike 2nd line ... East London. Looking ideally for a candidate who has their own transport as there will be travel involved. Please apply for a full job spec and additional client information. 2nd line Support...

  4. 2nd Line Support / Change Engineer (Network, Cisco, Juniper)

    London | £25000 - £32500 per annum + Benefits | From Ampersand Consulting

    2nd Line Support / Change Engineer (Network, Cisco, Juniper) - London - up to £32.5k 2nd Line Support / Change Engineer (Network, Cisco, Juniper) Our client, a market leader in IT services and... work in an ITIL environment providing a proactive and thorough customer experience. To apply for this 2nd Line Support/ Change Engineer (Network, Cisco, Juniper) position, please read the questions ... technologists? For this 2nd Line Support/ Change Engineer (Network, Cisco, Juniper), it would also be beneficial to have relevant experience within managed services or telecoms and have relevant ... solutions are searching for a 2nd Line Support/ Change Engineer (Network, Cisco, Juniper) to add to their technical team. Working in a very strong team, this 2nd Line Support/ Change Engineer...

  5. 2nd Line Support/ Change Engineer (Hosting, Windows, Linux)

    London | £25000 - £32500 per annum + Benefits | From Ampersand Consulting

    2nd Line Support/ Change Engineer (Hosting, Windows, Linux) - London - up to £32,500 2nd Line Support / Change Engineer (Hosting, Windows, Linux) Our client, a market leader in IT services and... solutions are searching for a 2nd Line Support/ Change Engineer (Hosting, Windows, Linux) with experience implementing hosting changes to add to their technical team. Working in a very strong team, this 2nd Line Support/ Change Engineer (Hosting, Windows, Linux) will be responsible for all internal and external change requests. We are looking for a 2nd Line Support/ Change Engineer (Hosting, Windows, Linux) with a specialist skill-set to work in an ITIL environment providing a proactive and thorough customer experience. To apply for this 2nd Line Support/ Change Engineer (Hosting...

  6. Server Engineer - HPUX - Middlesex - £40K-

    Feltham, Middlesex | £38000 - £40000 per annum | From Senitor Associates

    Server Engineer (2nd Line) - HP-UX - Middlesex - £40K HP-UX, 2nd Line Support, HPUX Engineer, Windows Server 2008/12, Infrastructure Support Desirable - HP Products - Storageworks / Proliant /... Candidates should demonstrate**** Good communication and customer service skills Ability to support HP-UX / HPUX Unix Windows Server 2008-2012 Experience monitoring Servers and reporting on performance ****Desirable skills**** Cisco Knowledge - hardware and configuration HP hardware Experience in 2nd Line Support HP-UX 11i v3, Cisco, 2nd Line, HP Engineer, Windows Server 2008/12, Support, Net/Server Server Engineer (2nd Line) - HP-UX - Middlesex - £40K For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is...

  7. 1st / 2nd Line Support Engineer

    South East London | £25000 - £30000 per annum | From Intapeople

    ROLE: 1st / 2nd Line Support Engineer LOCATION: South London SALARY: £25,000 - £30,000 per annum ABOUT THE POSITION: IntaPeople have an urgent requirement for a 1st / 2nd Line... a period of expansion and technology refurbishment. The ideal candidate will have experience within a 1st or 2nd Line Support position, experience using VMWare and Citrix, but overall be a keen team player who isnt afraid of getting stuck in! Plenty of training will be made available, as well as great opportunities to progress. TECHNICAL SKILLS: 1st / 2nd Line Support experience Ability to support 400 + servers VMWare Citrix Customer service / internal support experience THE PERSON: Strong customer focus and customer service attitude. High personal motivation and energy...

  8. 2nd Line Infrastructure Support Analyst

    Woking | - £22k-£30k | From Broady Limited

    2nd line Remote Infrastructure Support Established provider of fully managed IT Support services is recruiting a number of 2nd line servicedesk analysts to work on the managed services support... desk working on multiple contracts, taking a supporting role in the management and resolution of customers technical issues. As a Managed Services Support Analyst you will have experience in a similar role ideally having worked for an IT services company providing remote support on customer network issues. Your will have 2nd line skills in technologies including MS Server, Exchange, AD, Citrix Admin, Networking, Firewalls, etc. On offer is a basic of c22k-30k dependent on level of experience, there will be a shift rota in operation so you need to be prepared to work different shifts, for...

  9. Service Desk Engineer/ Helpdesk Engineer

    Telford | £16000 - £20000.00 per annum + Bonus + Training | From ReThink Recruitment

    Helpdesk Engineer / Service Desk Engineer / IT Support Engineer / Helpdesk Support Analyst / Service Desk Analyst - 1st & 2nd Line - Windows Server 2003 / 2008 / 2012 administration, Active... Directory administration - £16 - 20K + bens - Telford, Shropshire, West Midlands, Staffordshire An expanding IT Services organisation are seeking to recruit a number of Service Desk Support Engineers to provide 1st and 2nd line remote support to external customers. Candidates will possess previous experience of providing 1st and 2nd line support, ideally within a Helpdesk or Service Desk ... Engineer / Helpdesk Support Analyst / Service Desk Analyst - 1st & 2nd Line - Windows Server 2003 / 2008 / 2012 administration, Active Directory administration - £16 - 20K + bens - Telford, Shropshire...

  10. 2nd/ 3rd Line Support Engineer (BAU Support)

    West Midlands | | From Computer People

    *2nd/ 3rd Line Support Engineer (BAU Support)* My client is a market leading global organisation based in the West Midlands area. They are seeking a contractor for 3 months + to join them within... their 2nd/ 3rd Line Support team. The rate being offered is competitive. The Role; Due to an upcoming project my client requires a contractor starting in January. You will work in a team of 7 providing BAU remote support & dealing with queries escalated from the Service Desk. Experience; - proven 2nd/ 3rd Line Support experience - excellent customer service skills This job was originally posted as www.totaljobs.com/JobSeeking/2nd-3rd-Line-Support-Engineer-BAU-Support_job61282017 ...

Second line customer service support handle queries from first line advisors, and usually require a level of technical expertise in the sector that they work in.

Who can I work for?

Most industries have positions available for second line customer service assistants but there is particularly high demand for them in companies dealing with IT, electrical goods and communications.

Where and when can I work?

The majority of positions are office-based and you will work standard office hours of 9am – 5pm Monday to Friday. Some out of hours work may be required if you are needed to undertake work on site.

What can I earn?

Salary is dependant on the sector you work in and where you are based in the country but you can expect to start on around £20,000.

What are the benefits?

Many organisations will offer a benefits package alongside your salary, such as a pension scheme and healthcare.

Are there chances of promotion?

You can move on to third line customer support, which could see you visiting client and customer premises to work with them directly. You can also progress to team leader and supervisory roles, and eventually into management.

What will I be responsible for?

You will be responsible for handling escalations from customers and the first line team plus liaising with higher-level support and third party partners to deliver effective solutions to customer issues. You might also be responsible for the creation and testing of new products as requested by the product manager, other business areas or external customers.

Do I need any experience?

A background in first line customer support is beneficial as is proven problem-solving skills and, in some industries, technical knowledge. For example, if you are providing support for a computer package it will be essential that you know the product inside out.

What attributes are needed?

You will need to have excellent interpersonal skills and the ability to translate technical information into layman's terms. Excellent problem-solving skills, a tenacious attitude and flexibility is also desirable in this role.

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