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2Nd Line Customer Service Jobs

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  1. 1st Line / 2nd Line Infrastructure Engineer

    Farnborough, Hampshire | - £20k-£40k | From Venturi

    A number of 1st Line / 2nd Line Infrastructure Engineer 's are required for a rapidly expanding technology leading organisation. The client are looking for talented individuals to join the... infrastructure service provider who has an extensive, elite client base. They are a rapidly growing organisation. The 1st Line / 2nd Line Infrastructure Engineer 's will be based in their easily accessible ... / 2nd Line Infrastructure Engineer 's to ensure quick career progression and to enable them to provide the best support possible to their customers. Graduates with a Computer Science degree or similar ... quickly and accurately to ensure that Service Level Agreements are always met. The ideal 1st Line / 2nd Line Infrastructure Engineer 's will have previous experience working for a service provider...

  2. 2nd line Support Engineer/Windows/Desktop/Server/Exchange/Cisco

    Kent | From £25,000 to £35,000 per annum + Benefits | From Coal IT Services

    2nd line Support Engineer/Windows/Desktop/Server/Exchange/Cisco Location: Kent Salary: £25,000 - £35,000 + Benefits Permanent A leading consultancy seeks a 2nd line Support... customer focussed approach ensuring calls are logged accurately and resolved efficiently using the Helpdesk Management system Providing a customer focused 2nd line support service for all IT related issues. Assisting in the provision of 1st and 2nd line support wherever possible. Ensuring all problems are dealt with efficiently Providing advice to users and colleagues alike 2nd line ... East London. Looking ideally for a candidate who has their own transport as there will be travel involved. Please apply for a full job spec and additional client information. 2nd line Support...

  3. 2nd Line Support - Urgent - Windows, Active Directory, VMware

    Ashford, Middlesex | £26000 - £30000 per annum + Benefits | From Oscar Associates (UK) Ltd

    2nd Line Support - Urgent - Windows, Server, Exchange, VMware, Networking, Active Directory - Ashford, Staines, Sunbury-on-Thames, Surrey, Middlesex, Hounslow - £26,000 - £30,000 I am looking... for a Windows, Server, Exchange, VMware, Networking, Active Directory 2nd Line IT Support Technician to join an exciting organisation. The main responsibilities of the Windows, Server, Exchange, VMware, Networking, Active Directory 2nd Line IT Support Technician will be to support external users via remote, face to face and over the phone with exceptional customer service. The role will involve ... Microsoft certified. The Windows, Server, Exchange, VMware, Networking, Active Directory 2nd Line IT Support Technician will be an excellent communicator who can liaise with all levels of business. To be...

  4. 2nd Line Support (Service Desk) - Wakefield, City Centre

    Wakefield | £20k - £22k pa + excellent benefits | From Vertical IT

    *** 2 x NEW ROLES: 2nd Line Service Desk Analysts - Wakefield - Global Organisation*** ROLE: 2nd Line Support (multiple roles) SKILLS: 1st Line, 2nd Line Support, Desktop support, Problem..., Ackworth, Cleckheaton, Huddersfield and surrounding areas 2nd Line Support Analyst: I am working as a sole supplier with a Market Leading Professional Services business during an exciting time of substantial growth to recruit for multiple 2nd Line Service Desk Analysts. This is a great opportunity for some customer focused 2nd Line Support Analysts who thrive of problem solving and excellent customer satisfaction to join the team in Wakefield. As the successful 2nd Line Support Analysts you will report to the EMEA Service Desk Manager and be based in the Wakefield City Centre offices. This...

  5. Service Desk Analyst - Bournemouth

    Bournemouth | £20k - £22k pa + excellent benefits | From Vertical IT

    *** 2 x NEW ROLES: 2nd Line Service Desk Analysts - Bournemouth- Global Organisation*** ROLE: 2nd Line Support (multiple roles) SKILLS: 1st Line, 2nd Line Support, Desktop support, Problem... Professional Services business during an exciting time of substantial growth to recruit for multiple 2nd Line Service Desk Analysts. This is a great opportunity for some customer focused 2nd Line Support Analysts who thrive of problem solving and excellent customer satisfaction to join the team in Bournemouth . As the successful 2nd Line Support Analysts you will report to the EMEA Service Desk ... on a high first time fix rates. 2nd Line Technical Support Analyst Role: - Working on a Service Desk in a team environment - Logging of calls into the company Service Management tool, received...

  6. 2nd Line Support Engineer

    Exeter | £25000.00 - £30000.00 per annum + On Site Training | From Spring Technology

    Microsoft, 2nd Line Engineer, Systems Engineer, Support, Configuration, Exchange, Active Directory, AD, Hardware, LAN, WAN, TCP, IP An exciting opportunity is on offer for a skilled 2nd Line... Engineer with a strong Microsoft background and a customer focused approach. The successful 2nd Line Support / Systems Engineer will have: * A strong Microsoft background * Good Microsoft Exchange ... focus is on the customer and responsibility is taken to see tasks through * Exceptional communication skills * 2nd Line Support focused previous experience If you feel you possess the skills ... and rewarded. The company's ethos is to focus on the customer, ensuring they receive the best service, advice and support achieving this by employing only the best individuals and then continually training...

  7. 2nd Line Support Engineer - Croydon - 28k + benefits

    Croydon | £25k - £30k pa + excellent benefits inc bonus | From Vertical IT

    *** Excellent New Role: 2nd Line Support Engineer - Croydon - up to £28k *** ROLE: 2nd Line Support Engineer, IT Support, IT Analyst, 2nd Line SKILLS: Windows, Active Directory, Exchange,... and a leader by the Support teams. Recruited as the 2nd Line Support Engineer you will be required to provide incident resolution of customer incidents escalated to the team. Working in conjunction ... Manager who must have confidence in the ability of this function to resolve the majority of customer incidents. - Provide overflow 1st line support when needed 2nd Line Support Engineer Skills: - Proven experience working in Systems Support, 2nd line Engineer support roles preferably in a Service Provider / Outsource / Enterprise environment. - Recognised certifications and/or relevant...

  8. 2nd Line Service Desk - Software House

    Bradford | £19k-£22k | From Consult RPM

    2nd Line Service Desk - Software House - Bradford / Leeds - Baildon area Our client a leader in their field require a 2nd Line Service Desk person who has been working at a Software House, or a... Telco business or similar supporting IT to a large business over the phone - you will have great customer service background, technical ability, and be able to pick up the workings of the sofware quickly to be able to support it. Inbound contact is small with only about 10 contacts per day! But they are meaty issues that you have to work out - none of them first line, all 2nd line and you need ... originally posted as www.totaljobs.com/JobSeeking/2nd-Line-Service-Desk---Software-House_job61830739 ...

  9. 2nd Line Engineer/ Security Engineer

    Leeds | £28000 - £35000 per annum + benefits | From Global Technology Solutions Ltd

    2nd Line Engineer/ Security Engineer Fantastic opportunity to join a company based near Leeds who provide network and security support to a growing base of clients. Based in a dedicated Security... Operations Centre, the primary responsibility of the 2nd Line Security Engineer will be to provide second line technical support for managed service customers. Day to day activities would include: * Providing 2nd line support- Incident/Problems/Changes * Provide guidance to adjacent support tiers * Identify, resolve and report security issues - including updating documentation * On call for escalation as part of a second line support team As a 2nd Line Engineer/ Security Engineer you will have strong experience (vendor qualifications) and proven...

  10. 1st and 2nd Line Support. £18-20k. South Bristol

    Bristol | £18-20,000 + Bens | From Xist4 IT Recruitment

    1st Line and 2nd Line Support Engineer, South Bristol, £18-20,000 (dependent on experience). This is an excellent opportunity for a 1st line and 2nd Line Support Engineer with 1-2 years commercial... someone that is happy in a 1st and 2nd line support role and environment. - Must have excellent English communication experience. - Must be eligible to work in the UK. About the Role: This a fast paced environment that will require good organisation and support prioritisation skills. Our client seeks a 1st and 2nd Line Support Engineer ( Helpdesk, 1st Line Support, Desktop Support, Windows Desktop, MS Office ) that will be responsible for: - Providing 1st / 2nd line support for internal users. - Providing desktop, software and hardware support. - Providing the highest level of customer...

  11. 1st and 2nd Line Support. £18-20k. South Bristol

    Bristol | £18-20,000 + Bens | From Xist 4 Recruitment

    1st Line and 2nd Line Support Engineer, South Bristol, £18-20,000 (dependent on experience). This is an excellent opportunity for a 1st line and 2nd Line Support Engineer with 1-2 years commercial... someone that is happy in a 1st and 2nd line support role and environment. - Must have excellent English communication experience. - Must be eligible to work in the UK. About the Role: This a fast paced environment that will require good organisation and support prioritisation skills. Our client seeks a 1st and 2nd Line Support Engineer ( Helpdesk, 1st Line Support, Desktop Support, Windows Desktop, MS Office ) that will be responsible for: - Providing 1st / 2nd line support for internal users. - Providing desktop, software and hardware support. - Providing the highest level of customer...

  12. Application Support, 2nd line

    Shipley, West Yorkshire | £19k-£22k | From Consult RPM

    Application Support, 2nd line - 35 hrs per week - 9-5pm - only 10 calls per day, bug fixes and investigatory work for client software support. Our client a leader in their field require a 2nd... Line Service Desk person who has been working at a Software House, or a Telco business or similar supporting IT to a large business over the phone - you will have great customer service background, technical ability, and be able to pick up the workings of the sofware quickly to be able to support it. Inbound contact is small with only about 10 contacts per day! But they are meaty issues that you have to work out - none of them first line, all 2nd line and you need to fix them or escalate to developer team to fix. If you are interested in this fantastic role just outside Bradford (close...

  13. 2nd line support analyst - Peterborough

    Whittlesey | £26k to £27k | From Directions On-Line Limited

    2nd line Support Analyst - Peterborough - up to 27k The Company - 2nd line Support Analyst - Peterborough The successful candidate will have a technical background and additionally, be able to... continued expansion. The 2nd line support analyst is offered a long term future in this well established and successful organisation. The company are interested in candidates who are looking to progress to 3rd line support. The candidate - 2nd line Support Analyst - Peterborough The Support Analyst should be self-motivated with a strong desire to understand technology. Full training in learning the in house applications ,in order to provide client support will be given but the successful candidate will need to show an enthusiasm for learning. The 2nd line support Analyst should have...

  14. Desktop System Engineer - 2nd Line

    Reigate | - £25k-£30k | From Coal IT Services

    Desktop System Engineer - 2nd Line Overview: Ecommerce based Financial Company based in Reigate, Surrey with award-winning software require a Desktop Systems Engineer to join... 2nd Line. The role sits within the IT infrastructure team who have built and continue to support the technical infrastructure. As a fully ecommerce environment our client are totally reliant on their ability to deliver highly available ecommerce systems. Role & Responsibilities: · This role is to provide 2nd line technical support covering all areas of IT deployed within the company. In particular: · Provide Desktop / 2nd linesupport to all staff, covering all areas of IT deployed within the company. · Provide excellent customer service...

  15. Helpdesk Support / Service Desk Analyst

    Birmingham | £18k - £20k pa + Bonus + Good Bens | From The ECS Recruitment Group Ltd

    Responsible for providing 1st line service desk and 2nd line desktop support to circa 200 users. Technical skills should include some of the following: Windows XP / 8.1, MS Office, Active Directory,... Exchange and associated hardware. Advantageous skills (training will be provided): ITIL, iSeries, SQL etc. Candidates must be highly customer facing, a quick learner, professional manner etc. Full JD available ...

  16. IT Support Engineer - 1st / 2nd Line

    London | £25,000 per annum | From Web Recruit Ltd

    IT Support Engineer - 1st / 2nd Line  London, NW11  £25,000+  Our client is a highly reputable managed and hosted IT services provider specialising in IT support and VoIP telephony. An exciting... IT Support Engineer, you will be responsible for providing 1st and 2nd line support to customers covering a wide range of technical issues.  Providing a high level of service at all times, you'll ... Engineer, 1st Line, 2nd Line, 1st Line Support Engineer, 2nd Line Support Engineer, Technical Support Engineer, IT Helpdesk Engineer, Service Desk Engineer, Helpdesk Support Analyst, 2nd Line Support ... problems when necessary.  Additionally, as your role and skill-set develops, you'll have the chance to assist with 3rd line support issues at customer sites.  To be considered for this role, you must...

  17. 1/2nd Line Support Analyst (Service Desk) - Buckinghamshire

    High Wycombe | £20000 - £28000 per annum + Full Benefits | From Tria Recruitment

    1/2nd Line Support Analyst/Service Desk/Wintel/ITIL. My client is a market leading organisation who are looking for a Service Desk Analyst to provide 1st and 2nd Line internal IT support to 1500... users across multiple locations. You will have excellent 1st and 2nd Line troubleshooting and support experience in fast paced environments working on a busy Service Desk with >1800 tickets per month. You will be working in a team of 7 x 1/2nd line Service Desk Analysts and the successful candidate will have excellent customer service experience and be business facing to help raise the profile within the business. You must be a car driver and be willing to work across key locations within 1 hours drive of head office. 1/2nd Line Support Analyst/Service Desk/Wintel/ITIL This job was...

  18. IT Field Engineer - London / M25

    London | £30k - 34k per year + vehicle | From Concept Resourcing

    IT Field Engineer (2nd and 3rd Line) Required - London / M25 The Role 2nd and 3rd Line technical support to clients in the London / M25 area Duel role of remote support from home and field... work Hardware (Desktop, laptop, server) break-fix and support Microsoft Office and Windows support The Candidate Will be an experienced 2nd and 3rd line field engineer Will have strong hardware break-fix experience across Desktops, laptops and servers Will be comfortable working from home and in the field Will have strong customer service skills  Any relevant accreditations such as MCSE would be advantageous but not essential My client will be paying up to £34,000 + vehicle + benefits Please send your CV directly to for consideration This job was originally posted as...

  19. IT Field Engineer - London / M25

    London | £30k - 34k per year + vehicle | From Concept Resourcing

    IT Field Engineer (2nd and 3rd Line) Required - London / M25 The Role * 2nd and 3rd Line technical support to clients in the London / M25 area * Duel role of remote support from home and... field work * Hardware (Desktop, laptop, server) break-fix and support * Microsoft Office and Windows support The Candidate * Will be an experienced 2nd and 3rd line field engineer * Will have strong hardware break-fix experience across Desktops, laptops and servers * Will be comfortable working from home and in the field * Will have strong customer service skills * Any relevant accreditations such as MCSE would be advantageous but not essential My client will be paying up to £34,000 + vehicle + benefits Please send your CV directly to Email address removed for consideration ...

  20. First & Second Line Support Analyst / Service Desk Analyst

    Cambridge | £17k - 24k per year | From Cooper Lomaz Recruitment Ltd

    Position: First & Second Line Support Analyst / Service Desk Analyst Location: Cambridge Type: Permanent Salary: £17,000 - £24,000 p/a A fantastic opportunity has arisen with Cooper Lomaz... chance for an entry level candidate to become part of a customer-service focussed, Service Desk Team who provide a high standard of 1st and 2nd line support. You will primarily be responsible for ... . Suitable candidates should forward their CV s immediately for consideration. Key words: IT Support, support engineer, support analyst, first line support, 1st line support, 2nd line support service desk, helpdesk, help desk, customer service This job was originally posted as www.cwjobs.co.uk/JobSeeking/First--Second-Line-Support-Analyst--Service-Desk-Analyst_job61916770 ...

Second line customer service support handle queries from first line advisors, and usually require a level of technical expertise in the sector that they work in.

Who can I work for?

Most industries have positions available for second line customer service assistants but there is particularly high demand for them in companies dealing with IT, electrical goods and communications.

Where and when can I work?

The majority of positions are office-based and you will work standard office hours of 9am – 5pm Monday to Friday. Some out of hours work may be required if you are needed to undertake work on site.

What can I earn?

Salary is dependant on the sector you work in and where you are based in the country but you can expect to start on around £20,000.

What are the benefits?

Many organisations will offer a benefits package alongside your salary, such as a pension scheme and healthcare.

Are there chances of promotion?

You can move on to third line customer support, which could see you visiting client and customer premises to work with them directly. You can also progress to team leader and supervisory roles, and eventually into management.

What will I be responsible for?

You will be responsible for handling escalations from customers and the first line team plus liaising with higher-level support and third party partners to deliver effective solutions to customer issues. You might also be responsible for the creation and testing of new products as requested by the product manager, other business areas or external customers.

Do I need any experience?

A background in first line customer support is beneficial as is proven problem-solving skills and, in some industries, technical knowledge. For example, if you are providing support for a computer package it will be essential that you know the product inside out.

What attributes are needed?

You will need to have excellent interpersonal skills and the ability to translate technical information into layman's terms. Excellent problem-solving skills, a tenacious attitude and flexibility is also desirable in this role.