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2Nd Line Customer Service Jobs

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  1. 2nd Line Project Support- Surrey - £££

    Surrey | Neg | From Austin Fraser Limited

    2nd Line Project Support- Surrey - £££ 2nd line support required for a 3 month week contract initially based in Surrey. The 2nd line support will be involved with a busy team providing project... support both remotely and face to face. The client is looking for candidates to demonstrate strong customer focus and a positive attitude along with technical skills. The 2nd line project support will come to the role with: * Experience of working as a 2nd line support * Experience providing excellent customer service * Experience working on a helpdesk or service desk environment * Experience working within ITIL * Experience supporting Windows Desktops & laptops * Experience supporting Citrix CV's will be reviewed over the weekend so please click the apply button. ...

  2. 2nd Line Support Engineer - Desktop - Exchange - Windows

    Croydon, Surrey | £24000 - £26000 per annum + Bens | From Reflex Computer Recruitment.

    2nd Line Systems Engineer - 2nd Line Support Analyst - 2nd Line Onsite Support Engineer - Technical Support - Desktop - Windows Server - Exchange - Active Directory - VMWare - Citrix - Helpdesk -..., Surrey. I am looking for a 2nd Line Systems Engineer - 2nd Line Support Analyst - 2nd Line Onsite Support Engineer who have exceptional customer service skills and come from an IT Support Services and / or Helpdesk background. The role will require you to handle both 1st and 2nd line support to clients with good promotion prospects. Responsibilities include: 2nd Line Onsite Support ... 2nd Line Systems Engineer will build excellent communication lines with client to keep them up to date with the status of their call and provide outstanding customer service What I'm looking for...

  3. 2nd Line Support Engineer - 2nd Line Support Technician

    Croydon, Surrey | £21000 - £26000 per annum + Benefits | From Reflex Computer Recruitment.

    2nd Line Support Engineer - 2nd Line Support Technician - 2nd Line Engineer - Second Line - 2nd Line Support - Windows Servers - Citrix - Terminal Servers - VMware - Exchange - Networking - MSCA... skills: 2nd Line Support Engineer - 2nd Line Support Technician will have the ability to support Windows 2003/2008/2012 based Servers. Proven knowledge of domain structures and network architecture. Good understanding of Citrix / Terminal Server Good Knowledge of Microsoft Exchange 2010 / 2013 2nd Line Support Engineer - 2nd Line Support Technician to have a good understanding of Virtual technologies (VMware) Daily duties: Maintain good communication lines with clients to keep them up to date with the status of their call and provide outstanding customer service...

  4. 2nd Line Support Engineer - 2nd Line Support Analyst

    Leatherhead | £25000 - £30000 per annum + Benefits | From Reflex Computer Recruitment.

    My Client Is seeking a Services Engineer 2nd Line - 2nd Line Support Engineer - 2nd Line Support Analyst - Tier 2 Engineer - 2nd Line Helpdesk Analyst - 2nd Line Support to ensure the service... delivery team is able to meet service levels for all customer contracts by providing the necessary technical expertise in response to 1st line escalation of incidents, by supporting colleagues and customers. Main responsibilities: Responding to and resolving alerts, incidents and service requests with 2nd line expertise within the service level agreement; Keep users regularly ... Skill Requirements: Active listening and good communication skills 2nd Line Engineer will have the ability to strengthen new and existing customer relationships 2nd Line Engineer will...

  5. 2nd/ 3rd Line Service Desk Analyst

    Godalming | £30k - £33k pa + Training Budget + Bonuses | From Reflex Computer Recruitment Limited

    Service Desk Analyst / 2nd Line Support - 3rd Line Support / Technical Engineer - Guildford, Surrey - £30,000 - £33,000. If you are a motivated Service Desk Analyst / 2nd Line Support - 3rd Line.../ 2008 / 2012 * Microsoft Exchange 2003 / 2010 / 2013 * Active Directory * LAN/ WAN * Remote Access tools- SCCM, WebEX Our Client is looking for a Service Desk Analyst / 2nd Line Support - 3rd Line Support / Technical Engineer who has a strong passion for IT and is able to provide the highest levels of customer service day in day out. If you are hungry, dynamic, self-motivated individual looking to take on new challenges taking your career to the next level then APPLY NOW! This Service Desk Analyst / 2nd Line Support - 3rd Line Support / Technical Engineer position is located in Guildford...

  6. 2nd Line - ICT Support Assistant - Server - Exchange - VMware

    Redhill, Surrey | £24000 - £25000 per annum + Bens | From Reflex Computer Recruitment.

    2nd Line Systems Engineer - 2nd Line Support Analyst - ICT Support Assistant - Technical Support - Desktop - MS Windows - Windows Server - Exchange - Active Directory - VMWare - Citrix - Helpdesk... that is committed to delivering a high quality service. I am looking for a 2nd Line Systems Engineer - 2nd Line Support Analyst - ICT Support Assistant who has exceptional customer service skills and will have the relevant professional IT qualifications. Responsibilities include: 2nd Line Support Engineer will remotely assist clients with issues and seek resolutions Respond, log and manage ... to date with the status of their call and provide outstanding customer service What I'm looking for: Professional and relevant qualifications are preferred 2nd Line Engineer will have...

  7. IT Support Engineer

    Wakefield | + benefits + training | From Recital Consulting Ltd

    IT Support Engineer (1st / 2nd Line) A fantastic opportunity to join a well established and growing MSP in Wakefield. We are looking for an experienced 1st / 2nd line engineer who is looking to... further their career and move into more of a 3rd line engineer role. You will join a dynamic and forward thinking Service Desk team to provide 1st and 2nd line support. Requirements for this IT Support Engineer position: - Microsoft Certified - Windows Server 2008 / 2012 - Active Directory - Microsoft Exchange - 2 years Service Desk experience (1st & 2nd Line) - Highly Motivated - Cisco - VMware - Citrix - Excellent Communication - Strong Customer Focused ethos Salary will be in the region of £18000 - £20000 + benefits + training. This is an immediate requirement so...

  8. IT Support Engineer

    West Yorkshire | + benefits + training | From Recital Consulting Ltd

    IT Support Engineer (1st / 2nd Line) A fantastic opportunity to join a well established and growing MSP in Wakefield. We are looking for an experienced 1st / 2nd line engineer who is looking to... further their career and move into more of a 3rd line engineer role. You will join a dynamic and forward thinking Service Desk team to provide 1st and 2nd line support. Requirements for this IT Support Engineer position: Microsoft Certified Windows Server 2008 / 2012 Active Directory Microsoft Exchange 2 years Service Desk experience (1st & 2nd Line) Highly Motivated Cisco VMware Citrix Excellent Communication Strong Customer Focused ethos Salary will be in the region of £18000 - £20000 + benefits + training . This is an immediate requirement so apply ASAP . This...

  9. 2nd Line Support Technician - Stockport

    Stockport | £20000 - £26000 per annum + Fantastic Benefits | From Modern Business Solutions

    2nd Line Support Technician - Stockport. We are currently looking for a skilled 2nd Line Support Technician. This role would suit an enthusiastic 2nd Line Technician, who is happy to get involved... and Senior Management Required technical skills and experience: * Experience in a 2nd line IT Service Desk role * Excellent communication and customer service skills Track record of a positive ... on a shift and on-call basis. Responsibilities: * Provide 1st and 2nd line support for all customers via phone, email or face-to-face * Provide an escalation point for 1st line colleagues Following in-depth diagnosis, escalate to 3rd line where applicable Log all incidents and requests within the agreed service desk work management system * Keep customers informed at all times Manage...

  10. 2nd Line Support Technician - Stockport

    Stockport | £20000 - £26000 per annum + Fantastic Benefits | From Modern Business Solutions

    2nd Line Support Technician - Stockport. We are currently looking for a skilled 2nd Line Support Technician. This role would suit an enthusiastic 2nd Line Technician, who is happy to get involved... and Senior Management Required technical skills and experience: * Experience in a 2nd line IT Service Desk role * Excellent communication and customer service skills Track record of a positive ... on a shift and on-call basis. Responsibilities: * Provide 1st and 2nd line support for all customers via phone, email or face-to-face * Provide an escalation point for 1st line colleagues Following in-depth diagnosis, escalate to 3rd line where applicable Log all incidents and requests within the agreed service desk work management system * Keep customers informed at all times Manage...

  11. 2nd Line Support - Wakefield

    Wakefield | £20k - £22k pa + excellent benefits | From Vertical IT

    ***2nd Line Support Analysts (2nd Line Service Desk) - Wakefield, City Centre - Global Organisation*** ROLE: 2nd Line Support (multiple roles) SKILLS: 2nd Line Support, Desktop support, Problem..., Normanton, Ackworth, Cleckheaton, Huddersfield and surrounding areas 2nd Line Support Analyst: I am working as a sole supplier with a Market Leading Professional Services business during an exciting time of substantial growth to recruit for multiple 2nd Line Service Desk Support Analysts. This is a great opportunity for customer focused 2nd Line Support Analysts who thrive of problem solving and excellent customer satisfaction to join the team in Wakefield. You will work as part of a modern Service Desk providing 1st and 2nd Line Technical Support. As the successful 2nd Line Support...

  12. 2nd Line Desktop Support - London

    London | £25k - £33k pa + excellent benefits | From Vertical IT

    ***NEW ROLE: 2nd Line Desktop Support Analyst required to work on a New Genius Bar - London, Walbrook / Lombard - Global Organisation*** ROLE: 2nd Line Desktop Support working on a New Genius... Bar SKILLS: 2nd Line Support, Desktop support, Problem Solving, Excellent Communication Skills, Customer Service, Windows, Windows Server, Microsoft Office, Active Directory, Exchange, Citrix, Cisco, Service Desk, ITIL, Networking, MCP/MCDST or equivalent SALARY: £25,000 - £33,000 + excellent benefits LOCATION: London Walbrook / Lombard COMMUTABLE FROM: City of London 2nd Line Desktop Support Analyst (NEW GENIUS BAR): I am working as a sole supplier with a Market Leading Professional Services business during an exciting time of substantial growth to recruit for a 2nd Line Desktop...

  13. 2nd Line Support - Croydon - up to 28k + benefits

    Croydon | £25k - £28k pa + excellent benefits inc bonus | From Vertical IT

    *** Excellent New Role: 2nd Line Support Engineer (multiple sites) - Croydon - up to £28k *** ROLE: 2nd Line Support Engineer, 2nd Line Service Desk IT Support, IT Analyst, 2nd Line...: Excellent benefits SECTOR: Professional Services START: ASAP 2nd Line Support Engineer: Due to growth an opportunity has arisen for a 2nd Line Service Desk Analyst to join the team in Croydon and other London sites (Approx. 30% travel). This is a great role working for a market leading business working in a state of the art office!!!! If you are a 2nd Line Customer focused Support ... . Recruited as the 2nd Line Support Engineer you will be required to provide incident resolution of customer incidents escalated to the team. Working in conjunction with the support teams to provide best...

  14. Desktop Analyst / Field Engineer / Deskside Analyst

    City Of London | £150 - £180 p day | From DGH Recruitment Limited

    Desktop Analyst / Field Engineer / Deskside Analyst / Second Line Analyst / 2nd Line Analyst My client requires a Desktop Analyst / Field Engineer / Deskside Analyst / Second Line Analyst / 2nd... Line Analyst to join their IT Department on a permanent basis. You will have proven experience supporting all levels of users at the deskside ideally within a professional services organisation. The Desktop Analyst / Field Engineer / Deskside Analyst / Second Line Analyst / 2nd Line Analyst will provide desk-side assistance (2nd line) to users with issues escalated from a technical ... knowledge with Citrix, Exchange, Active Directory, printers and additional PC hardware. You must be able to demonstrate high levels of customer service with the desire and enthusiasm to progress within...

  15. 2nd Line Technical Support Engineer - London - £25 - £32, 000K

    City Of London | £25k - £32k pa | From Annapurna IT

    2nd Line Technical Support Engineer - London - £25 - £32,000K 2nd Line Technical Support Engineer - London - £25 - £32,000K My client, a leading managed service provider have an urgent... requirement for a 2nd Line Support Engineer to work in their offices based in London. The successful candidate will be providing excellent customer service to external clients to a senior management ... organisation. 2nd Line Support Engineer - London - £25 - £32,000K There will be requirments for a late shift pattern every 5 weeks, 1pm - 10pm - MON - THURS. The responsibilities of the role ... different areas of the business Location: London Salary: £25 - £32,000K Start Date: Immediately Annapurna IT is acting as a recruitment agency with regard to this role. 2nd Line Support...

  16. 2nd / 3rd Line Support Analyst Windows 7, AD, MS Office, Laptop, PC?s

    West London | £170/day Ltd Co Basis | From Nationwide People Limited

    1st, 2nd & 3rd Line Support Analyst - Windows 7, Online Fault Logging/Tracking, MS Office, Laptop, PC's, Hardware, Imaging etc. My London based Educational client seeks dynamic, seasoned... professional and technically astute 1st, 2nd & 3rd Line Desktop Support Analyst with 4-5 years minimum relevant experience in supporting an array of PC, Laptop, Hardware, Windows 7, AD, Networking & MS Office issues. Experience of using an Online Fault Logging/Tracking System needed also. The ideal 2nd & 3rd Line Desktop Analyst will have demonstrable experience in installation, configuration ... Fault Logging/Tracking System needed also. Strong communication and interpersonal skills a must as a passion for customer service and customer support is essential. You will also be required to...

  17. Application Support Analyst

    Leeds | £27k - £30k pa + Benefits | From Search Consultancy Ltd

    Application Support Analyst(Application, .NET, Microsoft, SharePoint, Unix, Apache, SQL, Support, 1st Line, 2nd Line) - Permanent - Leeds Search IT are currently looking for an Application... Support Analyst on a permanent basis for our prestigious global client based in Leeds. Skills/Requirements for the Application Support Analyst; * Previous experience of supporting applications on a 1st and 2nd line basis * Experience of working within an ITIL environment * Previous experience supporting one of these technologies; .NET, SharePoint or Biztalk * Good customer service skills ... Support Analyst(Application, .NET, Microsoft, SharePoint, Unix, Apache, SQL, Support, 1st Line, 2nd Line) - Permanent - Leeds ...

  18. Technical Support Engineer - 1st / 2nd Line (CCNA / Network+)

    Exeter | Up to £20,000 Plus Annual Company Bonus | From Web Recruit Jobs - SDA - IT

    Technical Support Engineer - 1st / 2nd Line (CCNA / Network+) Exeter, Devon Up to £20,000 Plus Annual Company Bonus An excellent opportunity has arisen for a Technical Support Engineer to join... our client, a leading provider of wireless internet services to a large customer base. If you're a 1st or 2nd line support professional seeking a brand new challenge, this is a fantastic ... would proven experience gained within a customer-facing environment. To apply for the role of Technical Support Engineer (1st / 2nd Line), please apply via the button shown. This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency. Additional Keywords: Technical Support Engineer, 1st Line, 2nd Line, 1st Line Support...

  19. *2nd/ 3rd Line Support Engineer (BAU Support)*

    West Midlands | | From Computer People

    *2nd/ 3rd Line Support Engineer (BAU Support)* My client is a market leading global organisation based in the West Midlands area. They are seeking a contractor for 3 months + to join them within... their 2nd/ 3rd Line Support team. The rate being offered is competitive. The Role; Due to an upcoming project my client requires a contractor starting in January. You will work in a team of 7 providing BAU remote support & dealing with queries escalated from the Service Desk. Experience; - proven 2nd/ 3rd Line Support experience - excellent customer service skills Knowledge: * IT ... networks * Server administration including capacity planning, performance monitoring and tuning * Delivering Service Level Agreements and third-party management Skills: * Vendor Management...

  20. *2nd/ 3rd Line Support Engineer (BAU Support)*

    West Midlands | Neg | From Computer People (UK) Limited

    *2nd/ 3rd Line Support Engineer (BAU Support)* My client is a market leading global organisation based in the West Midlands area. They are seeking a contractor for 3 months + to join them within... their 2nd/ 3rd Line Support team. The rate being offered is competitive. The Role; Due to an upcoming project my client requires a contractor starting in January. You will work in a team of 7 providing BAU remote support & dealing with queries escalated from the Service Desk. Experience; - proven 2nd/ 3rd Line Support experience - excellent customer service skills Knowledge ... networks * Server administration including capacity planning, performance monitoring and tuning * Delivering Service Level Agreements and third-party management Skills: * Vendor Management...

Second line customer service support handle queries from first line advisors, and usually require a level of technical expertise in the sector that they work in.

Who can I work for?

Most industries have positions available for second line customer service assistants but there is particularly high demand for them in companies dealing with IT, electrical goods and communications.

Where and when can I work?

The majority of positions are office-based and you will work standard office hours of 9am – 5pm Monday to Friday. Some out of hours work may be required if you are needed to undertake work on site.

What can I earn?

Salary is dependant on the sector you work in and where you are based in the country but you can expect to start on around £20,000.

What are the benefits?

Many organisations will offer a benefits package alongside your salary, such as a pension scheme and healthcare.

Are there chances of promotion?

You can move on to third line customer support, which could see you visiting client and customer premises to work with them directly. You can also progress to team leader and supervisory roles, and eventually into management.

What will I be responsible for?

You will be responsible for handling escalations from customers and the first line team plus liaising with higher-level support and third party partners to deliver effective solutions to customer issues. You might also be responsible for the creation and testing of new products as requested by the product manager, other business areas or external customers.

Do I need any experience?

A background in first line customer support is beneficial as is proven problem-solving skills and, in some industries, technical knowledge. For example, if you are providing support for a computer package it will be essential that you know the product inside out.

What attributes are needed?

You will need to have excellent interpersonal skills and the ability to translate technical information into layman's terms. Excellent problem-solving skills, a tenacious attitude and flexibility is also desirable in this role.