2nd Line Support Engineer, MS Lync,VOIP, Video, Audio
Anywhere, WebEx, UC:Audio: Avaya,Bluejeans,(VoIP, TCP/IP, SIP)
Do you want to work for a Global Collaboration and Conferencing business,... customer support at 2nd line level to internal and external service users
Technical support on collaboration products and services; Audio, Web, UC and Video services. (Examples: Web: Anywhere, WebEx, UC: MS Lync,Avaya and proprietary platforms, Video: Bluejeans and Vidyo).
Ensure effective Incident Management in line with defined SLA commitments
Experience Required for the role
2 to 3 years’ experience in ICT support in a service provider environment
Degree in Computer Science or equivalent experience
‐ Excellent Communications skills
‐ MS Lync experience is...