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2Nd Line Customer Service Jobs

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  1. Customer Services Advisor - 2nd Line Technical Support

    Midlands | | From Vodafone

    Customer Services Advisor - 2nd Line Technical Support - NEWK00PP1 (Newark) Customer Services Advisor - 2nd Line Technical Support £17,500 plus bonus plus benefits As a Third Line... Technical Advisor you will be required to provide our customers with outstanding customer service no matter their query, and take ownership of each and every call. As a Customer Services Advisor - Technical, your main responsibilities will involve: . Professionally process all technical customer service calls, positively and respectfully . Respond to customer questions and resolve ... departments within Vodafone to resolve technical and international network related queries . Provide support to Account and Service Managers to ensure consistency and customer satisfaction  As...

  2. Customer Services Advisor - 2nd Line Technical Support - MAS000PP1

    Midlands | | From Vodafone

    Customer Services Advisor - 2nd Line Technical Support - NEWK00PP1 (Newark) Customer Services Advisor - 2nd Line Technical Support £17,500 plus bonus plus benefits As a Third Line... Technical Advisor you will be required to provide our customers with outstanding customer service no matter their query, and take ownership of each and every call. As a Customer Services Advisor - Technical, your main responsibilities will involve: . Professionally process all technical customer service calls, positively and respectfully . Respond to customer questions and resolve ... departments within Vodafone to resolve technical and international network related queries . Provide support to Account and Service Managers to ensure consistency and customer satisfaction  As...

  3. 2nd Line Customer Service Agent - High Wycombe - £23-26k

    High Wycombe | £23, 000-26, 000 | From Honeybeerecruitment.Com Ltd

    Our client is a UK market leading communications solution provider based in High Wycombe. They are an integrated communications solution provider for UK businesses, across voice, data, mobility and... - Own and be fully accountable for all 2nd line incidents; faults and service requests through to final resolution and satisfactory conclusion - Retain a good current knowledge of network product ... , experience of mobile and fixed line telephony an advantage - Must have worked in a customer services environment - experience of working on a Service Desk preferred Qualifications: - A minimum of 5 ... applications. Honeybee Personnel are looking for a brilliant communicator who is keen to provide a fantastic customer service. The ideal candidate will have a 'can do' attitude with...

  4. 2nd Line Customer Service Agent - Telecoms - High Wycombe

    High Wycombe, Buckinghamshire | £23000 - £26000/annum £23-26k | From HoneyBee Personnel

    Our client is a UK market leading communications solution provider based in High Wycombe. They are an integrated communications solution provider for UK businesses, across voice, data, mobility and... and external customers – Own and be fully accountable for all 2nd line incidents; faults and service requests through to final resolution and satisfactory conclusion – Retain a good ... ; Customer focused roles, with a proven knowledge of customer service excellence – t least 12 months in the Telecoms industry, experience of mobile and fixed line telephony an advantage &ndash ... applications. Honeybee Personnel are looking for a brilliant communicator who is keen to provide a fantastic customer service. The ideal candidate will have a ‘can do’ attitude with...

  5. 1st/2nd Line Support Engineer

    Cardiff | £17000 - £19000 per annum + Excellent Benefits | From Redrock Consulting Ltd

    1st/ 2nd Line Support Engineer An established and reputable business in Cardiff are looking for a 1st/2nd Line Support Engineer to join their expanding team. The 1st/ 2nd Line Support Engineer ... will be required to provide technical support to a the business, you'll be involved in a variety of tasks to keep you developing new skills. The main responsibilities as 1st/ 2nd Line Support Engineer will involve: Providing 1st and 2nd Line Support. Delivering an excellent level of customer service. Setting up complete desktops. Consistently having a high level of communications to customers and colleagues. Learn bespoke systems and software. The 1st/ 2nd Line Support Engineer will have the following skills and experience: Good knowledge of Microsoft. Know how to set up...

  6. 1st/ 2nd Line Support Engineer

    Cardiff | £17k - £19k pa + Excellent Benefits | From Redrock Consulting Limited

    1st/ 2nd Line Support Engineer An established and reputable business in Cardiff are looking for a 1st/2nd Line Support Engineer to join their expanding team. The 1st/ 2nd Line Support Engineer... Support Engineer will involve: Providing 1st and 2nd Line Support. Delivering an excellent level of customer service. Setting up complete desktops. Consistently having a high level of communications to customers and colleagues. Learn bespoke systems and software. The 1st/ 2nd Line Support Engineer will have the following skills and experience: Good knowledge of Microsoft. Know how to set ... , Customer Service, CompTIA, 1st Line, Helpdesk, 2nd Line, Cardiff, Wales ...

  7. 2nd / 3rd Line Service Desk Analyst - VMware

    Leeds | £25000.00 - £28000.00 per annum | From Spring Technology

    2nd / 3rd Line Service Desk Analyst My client is seeking a 2nd / 3rd Line Service Desk Analyst to join a leading Service Desk that provides support to both internal and external customers. This... will include a large array of services, from internal IT administration and support. As the 2nd / 3rd Line Service Desk Analyst you will provide 2nd and 3rd Line support, including technical administration and support services internally, as well as the companies hosting suppliers. The successful 2nd / 3rd Line Service Desk Analyst you will possess the following skills and experiences ... Support. Ideally you will possess an industry recognised ITIL certification. To be considered please forward your updated CV and Salary expectations to Neil_Alexander@spring.com 2nd / 3rd Line...

  8. 2nd / 3rd Line Service Desk Analyst - VMware

    Leeds | £25000.00 - £28000.00 per annum | From Spring Technology

    2nd / 3rd Line Service Desk Analyst My client is seeking a 2nd / 3rd Line Service Desk Analyst to join a leading Service Desk that provides support to both internal and external customers. This... will include a large array of services, from internal IT administration and support. As the 2nd / 3rd Line Service Desk Analyst you will provide 2nd and 3rd Line support, including technical administration and support services internally, as well as the companies hosting suppliers. The successful 2nd / 3rd Line Service Desk Analyst you will possess the following skills and experiences ... . Ideally you will possess an industry recognised ITIL certification. To be considered please forward your updated CV and Salary expectations to Neil_Alexander@spring.com 2nd / 3rd Line Service...

  9. 2nd / 3rd Line Service Desk Analyst - VMware

    Leeds | £25000.00 - £28000.00 pa | From Spring Grp (Leeds)

    2nd / 3rd Line Service Desk Analyst My client is seeking a 2nd / 3rd Line Service Desk Analyst to join a leading Service Desk that provides support to both internal and external customers. This... will include a large array of services, from internal IT administration and support. As the 2nd / 3rd Line Service Desk Analyst you will provide 2nd and 3rd Line support, including technical administration and support services internally, as well as the companies hosting suppliers. The successful 2nd / 3rd Line Service Desk Analyst you will possess the following skills and experiences ... and Application Support. Ideally you will possess an industry recognised ITIL certification. To be considered please forward your updated CV and Salary expectations to Email address removed 2nd / 3rd Line...

  10. 2nd Line Helpdesk - Urgent - Windows, AD, Server, VMware

    Runcorn | £20000 - £24000 per annum + Benefits | From Oscar Associates (UK) Ltd

    2nd Line Helpdesk - Runcorn / Warrington / Liverpool / Manchester - Windows, Server, Active Directory, Exchange, VMware, SAN - £20,000 - £24,000 The Windows, Server, Active Directory, Exchange,... VMware, SAN 2nd Line Helpdesk will be working for a well-established IT Solutions provider who offer IT Support and IT Maintenance Services to their many clients. The 2nd Line Helpdesk will be based in their offices near Warrington. The Windows, Server, Active Directory, Exchange, VMware, SAN IT Support Technician will be providing 2nd Line internal, external and Client Support over the telephone, by email and face-to-face. This is an excellent opportunity to progress your technical skills and knowledge in an environment where technology is key. To be a successful 2nd Line Helpdesk...

Second line customer service support handle queries from first line advisors, and usually require a level of technical expertise in the sector that they work in.

Who can I work for?

Most industries have positions available for second line customer service assistants but there is particularly high demand for them in companies dealing with IT, electrical goods and communications.

Where and when can I work?

The majority of positions are office-based and you will work standard office hours of 9am – 5pm Monday to Friday. Some out of hours work may be required if you are needed to undertake work on site.

What can I earn?

Salary is dependant on the sector you work in and where you are based in the country but you can expect to start on around £20,000.

What are the benefits?

Many organisations will offer a benefits package alongside your salary, such as a pension scheme and healthcare.

Are there chances of promotion?

You can move on to third line customer support, which could see you visiting client and customer premises to work with them directly. You can also progress to team leader and supervisory roles, and eventually into management.

What will I be responsible for?

You will be responsible for handling escalations from customers and the first line team plus liaising with higher-level support and third party partners to deliver effective solutions to customer issues. You might also be responsible for the creation and testing of new products as requested by the product manager, other business areas or external customers.

Do I need any experience?

A background in first line customer support is beneficial as is proven problem-solving skills and, in some industries, technical knowledge. For example, if you are providing support for a computer package it will be essential that you know the product inside out.

What attributes are needed?

You will need to have excellent interpersonal skills and the ability to translate technical information into layman's terms. Excellent problem-solving skills, a tenacious attitude and flexibility is also desirable in this role.

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