Job Listings

Second line customer service support handle queries from first line advisors, and usually require a level of technical expertise in the sector that they work in.

Who can I work for?

Most industries have positions available for second line customer service assistants but there is particularly high demand for them in companies dealing with IT, electrical goods and communications.

Where and when can I work?

The majority of positions are office-based and you will work standard office hours of 9am – 5pm Monday to Friday. Some out of hours work may be required if you are needed to undertake work on site.

We currently have a great selection of 2nd line customer service jobs listed on AllTheTopBananas.com. See these below or refine your search above.

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2nd line customer service jobs

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  1. Help Desk Analysts - 1st and 2nd Line support

    Croydon | £100 p day | From Damia Group Ltd

    1st / 2nd Line Help Desk Analysts - Contract- Croydon Are you a very bright, enthusiastic and experienced 1st / 2nd Line help desk analyst with at least 2 years of relevant experience? Are you a... great communicator and do you take pride in offering outstanding levels of customer service and speedy delivery? if so, then I have several opportunities for talented help desk professionals within a great company in Croydon. Please send your CV stating clearly your experience and availability. 1st / 2nd Line Help Desk Analysts - Contract- Croydon ...

  2. 2nd line Support Engineer

    City Of London | £32, 000 | From Brenmak Solutions Ltd

    A 2nd line Support Engineer is required to join an expanding Managed service provider in their easily accessible office in Central London. Working alongside the partners and customers on a daily... basis. The 2nd line Support Engineer is required to work within the NOC team providing a high level of support for all the network services. The 2nd line Support Engineer will earn a very ... at all levels and be able to covert IT problems into IT solutions. The 2nd line Support Engineer will be dealing with a number of high profile customers and partners, you will be expected to deliver ... Qualifications. As the 2nd line Support Engineer you must: - Be certified in Cisco or Juniper to at least CCNA or JNCIA - Previously have Academic & Professional qualifications - Have...

  3. Servicedesk Analyst: / Exchange/ AD/ Support

    Brackmills Industrial Estate | £22k - £25k pa | From Stafford Sharp Associates Ltd

    Servicedesk Analyst: / Exchange/AD/Support Northamptonshire Day Rate is £100-£130 Key Skills IT Support, Managed Services, Exchange, Windows Server, Helpdesk, Microsoft, Windows,... environment, (although internal IT Support backgrounds will be considered) and be comfortable dealing with external customers and providing remote IT Support to 2nd line level from a busy Service Desk ... Virtualisation, VMware / Hyper V, Remote Support, 2nd Line Support, Active Directory / AD. MS Office, Word Excel, Outlook and PowerPoint We are recruiting for a 2nd line IT Support Engineer (Microsoft) to join a dynamic team of IT Support professionals within an established IT company based in Northamptonshire. Upon joining this Microsoft Partner, you will undertake 2nd line technical support...

  4. 1st/ 2nd Line Support Engineer

    Newbury | £25k - £26k pa + Impressive Bens Package | From Redrock Consulting Limited

    My client are currently seeking an 1st/ 2nd Line Support Engineer to operate within an expanding team of infrastructure personnel.You'll receive 3rd Line training on the job! As 1st/ 2nd.... Responsibilities as 1st/ 2nd Line Support Engineer, Newbury:- * Ensure that all support customer calls are a handled effectively. * Ensure that all customer systems are patched and operating optimally. * Provide solutions to customer problems within service level agreements. * Directly deliver solutions to customer problems and where necessary organise the appropriate resource to deliver solutions in the fastest time possible. * Liaising with the consultancy team to provide rapid solutions to customer and internal problems. Skills and Experience required as 1st/ 2nd Line Support Engineer...

  5. 2nd Line Support Engineer

    Solihull | £28, 000 | From Owen Daniels Consultancy Ltd

    Overview: 2nd Line Support Engineer My client are a multi-site IT Managed Service Provider who's success has led to the continued expansion of the organisation. They are currently looking.... Responsibilities - 2nd Line Support Engineer: - Work with your colleagues on the Service Desk to effectively monitor customer systems and network performance, answer incoming calls, process alerts ... for a 2nd Line Support Engineer to join their existing team. This is a permanent position working a 24/7 shift rota (2 days on 2 nights on 4 days off) As a member of the Support Services team ... of the status of their incident or service request. Job Requirements - 2nd Line Support Engineer: - VMware vSphere/vCenter 5.1 (ESX & ESXi) - Windows Server - Active Directory - Exchange 2007...

  6. 2nd Line Support Engineer - SQL, AD, IIS, Cloud, Linux.

    Bracknell | £20k - £25k pa + Benefits & Training | From GCS Recruitment Specialists Ltd

    2nd Line Support Engineer - SQL, AD, IIS, Cloud, Linux. Location: Bracknell, Berkshire Salary: £20,000 - £25,000 I am currently looking for a dynamic IT Support with proven experience. You... will be responsible for supplying IT Operation support to my internal client, as well as their large customer base - 2nd line capacity. Dealing with both escalations from 1st line team and directly with customers. This is a fantastic opportunity to join a growing cloud based software house with a clear career path. Skills & Experience: - Networking knowledge, monitoring and configuration. - Proven 2nd line diagnostic and problem solving skills. - Internal IT Operations Support - Good knowledge of ITIL framework - Specifically the fundamentals of Incident and Change management...

  7. 2nd Line Support Analyst / Level 2 Service Desk Analyst

    Burgess Hill | £24k - £31k pa + Benefits, Pension | From DGH Recruitment Ltd

    2nd Line Support Analyst / Level 2 Service Desk Analyst My client, a leading managed service provider working with a range of professional service companies, is keen to recruit a 2nd Line Support... Analyst will need a range of skills and experience including: * At least 2 years experience within a service desk or 2nd line support role * Excellent communication skills with a focus on customer ... Analyst / Level 2 Service Desk Analyst on a permanent basis to provide remote 2nd line support to their client base. The 2nd Line Support Analyst / Level 2 Service Desk Analyst will be responding to escalated calls from the first line and working to resolve them as effectively as possible. The 2nd Line Support Analyst / Level 2 Service Desk Analyst will be responsible for working with a wide...

  8. 2nd Line Support Technician

    South East London | £25,000 to £30,000 per annum | From Complete Tech Limited

    2nd Line Support Technician, Permanent - Location - South East London Salary £25,000 to £30,000 per annum My client is a market leading client within Re-Insurance working with numerous Law... Firms. They are now recruiting for a 2nd Line Support Technician. The role focuses on dealing with 1st and 2nd line technical support issues. We provide services to a large and varied client base in London and around the world. Core responsibilities - 2nd line escalations - Incident management - Desktop, server & networking support - Remote and onsite technical support ... - Proven track record of customer service - Proven track record working with - Windows 2003/2008/2012 Server - Exchange 2003/2007/2010/2013 - Active Directory - Office 365 - Remote Desktop...

  9. Desktop Support Engineer (2nd Line) - Leading company!

    Andover | £25000.00 - £28000.00 pa + shift allowance, bens | From Understanding Recruitment Ltd

    Desktop Support Engineer (2nd Line) - Innovative technology company! We are a rapidly growing, leading company with a nationwide presence. We are at the forefront of technology with award-winning... Andover, and take responsibility for providing both 2nd line technical support combined with exceptional customer service. As the successful Desktop Support Engineer you will boast a track record within 2nd line service desk support, coupled with an unrivaled customer focused manor. **This role requires flexibility to work a 4-on/4-off day & night shift pattern as well as valid UK driving licence ... throughout the company. If you are passionate about customer services and are looking to build upon your 2nd line technical experience then apply now for immediately consideration! Location: Andover...

  10. Desktop Support Engineer (2nd Line) - Leading company!

    Hatfield | £25000.00 - £28000.00 pa + shift allowance, bens | From Understanding Recruitment Ltd

    Desktop Support Engineer (2nd Line) - Innovative technology company! We are a rapidly growing, leading company with a nationwide presence. We are at the forefront of technology with award-winning... at our main site in Hatfield, Hertfordshire, and take responsibility for providing both 2nd line technical support combined with exceptional customer service. As the successful Desktop Support Engineer you will boast a track record within 2nd line service desk support, coupled with an unrivalled customer focused manor. **This role requires flexibility to work a 4-on/4-off day & night shift ... receive exceptional training and the opportunity to progress throughout the company. If you are passionate about customer services and are looking to build upon your 2nd line technical experience then...

  11. IT Engineer - 2nd Line Support Engineer

    Hull | £18k - 25k per year | From TALENT SPA

    IT Engineer - 2nd Line Support Engineer Location: Hull City Salary Package: Based Upon Experience (£18,000 - £25,000) Full Time Role Driving Licence Essential About the... Engineer to work within our helpdesk and field engineer teams. Within this position as a 2nd Line Support Engineer you will provide a first line response facility, ensuring that customer issues ... company At The One Point we support our customers via our in-house Helpdesk and Field Engineering Teams. We specialise in various parts within the IT industry such as IT Services and Support ... Service Pack Rollouts, or for training purposes. Participate in the provision of an Out of Hours support and fault resolution service to UK and international customers and 3rd party suppliers for...

  12. Technical Support Analyst (1st / Helpdesk & 2nd line )

    High Wycombe | £20000.00 - £23000.00 pa | From Understanding Recruitment Ltd

    Technical Support Analyst (1st / Helpdesk & 2nd line / Desktop Support) We are looking for a Technical Support Analyst to be responsible for providing 1st / Helpdesk , 2nd and 3rd line support /... required for this role are: - Excellent customer service skills both on the phone and email - Previous experience in a 1st Line or IT/helpdesk role 2nd line / Desktop. - Show previous experience ... Department. As a Technical Support Analyst working as part of a team you will be responsible for providing 1st and 2nd line support via helpdesk calls and direct requests (Windows 7, Office 2010, and Active Directory). You will be responsible resolving 1st and 2nd line user calls, monitoring backups, assessing the suitability of new technology and ensuring antivirus is updated. My client can...

  13. Senior Support Analyst - 6 Month Contract - Brighton

    Brighton | £180 - £220 p/day+ 6 Month Contract | From Austin Fraser Limited

    Austin Fraser are looking for a Senior Desktop engineer/Senior 2nd Line Support Analyst to join their team in Brighton on a 6 month contract. The purpose of the role is to: *2nd and 3rd line... demonstrable experience of LANDesk packaging and patching *Proven demonstrable experience within a 2nd line position *Ability to work under pressure *Strong customer service skills *Be prepared to ... experience and would like to apply for this position, please send over your CV for immediate consideration. Senior Desktop engineer/Senior 2nd Line Support Analyst ...

  14. Technical Support (2nd Line, Second Line, Desktop, IT Support)

    Reading | £25k - £28k pa | From Reed Technology (NEW)

    2nd Line Support Engineer, Second Line Support Engineer, Desktop Support, Technical Support, IT Support looking for your next challenge? My Reading based client definitely has the job for you.. As... everyone works collaboratively, is open to new ideas and committed to continual service improvement. As the 2nd Line Engineer your role will form the "Heart of the Service Desk". You will join ... are discussed The successful 2nd Line Engineer will provide client support within service level agreements (SLAs) including: - Technical break / fix activities, ticket resolution. - Installation ... - Previous experience working in a 2nd line Support role, ideally for a Managed Service Provider, working with external clients - Technical understanding of most of the following: Windows 7, Active...

  15. IT support engineer

    Stockport | £22000 - £24000 per annum + £3k Profit share bonus | From GENESIS ASSOCIATES

    *IT SUPPORT EXECUTIVE* *1ST / 2ND LINE SUPPORT TECHNICIAN* Salary - £18-22K Are you a graduate in IT? Or a grad with experience as junior 1st line support, with some networking experience?... where possible -Offering 1st and 2nd line support to all sites and customers over the phone -Maintaining and configuration user equipment including laptops and mobile devices -Supporting with ... delivering world class business solutions to the industrial solutions industry across the UK. Specialising in software and hardware support along with managed services and cloud centre solutions. As they are rapidly expanding, they are looking for a 1st/2nd line support technician to progress and grow through the organisation to become a high end IT Support technician. With unbelievable prospects...

  16. 3rd Line IT Technician/ Infrastructure Support/ 3rd Line Support

    Wolverhampton | £20k - £26k pa + Benefits | From Consult Solutions Limited

    3rd Line IT Technician / Infrastructure Support / 3rd Line Support Job Type: Permanent Location: Wolverhampton Start Date: ASAP Salary: £20,000 - £26,000 A 3rd Line IT Technician /... qualifications or an understanding of Sonic Walls Role: The 3rd Line IT Technician / Infrastructure Support / 3rd Line Support will be required to join a young and energetic team and offer 1st 2nd and 3rd line support. You will be required to offer a first class support service to the customer base, resolving tickets, incidents, problems and major incidents assigned to the service delivery team ... Infrastructure Support / 3rd Line Support with strong IT Support experience across 1st 2nd and 3rd line is required to join a growing IT company based in Wolverhampton. Essential Skills...

  17. 2nd Line Desktop Support SC Cleared Newcastle £225. 00 p/ day!

    Newcastle Upon Tyne | £220.00 - £225.00 p day | From Redhill

    2nd Line Desktop Support - BPSS - Newcastle - £225.00 per day! My client is a large IT Defence Company based in Newcastle who are looking for a 2nd Line Desktop Support Engineer to join them on a... team of Support engineers providing 2nd line technical support to multiple accounts. The role will require a flexible working ethic and a pragmatic approach to IT Support, they will have first/second line support background, and have good customer service and communication skills along with methodical troubleshooting techniques. Necessary skills/qualities; Incident Management: Resolve most ... - General understanding of related technologies - Customer Service ...

  18. Senior Desktop engineer/ Senior 2nd Line Support Analyst

    Brighton | Neg | From DGH Recruitment Ltd

    Senior Desktop engineer/ Senior 2nd Line Support Analyst 6 month contract My client, a leading investment services company are looking for a Senior Desktop engineer/ Senior 2nd Line Support... experience within a 2nd line position *Ability to work under pressure *Strong customer service skills *Be prepared to travel to other offices on occasion *Be flexible with hours as some weekend work ... Analyst to join their team in Brighton on a 6 month contract. The purpose of the role is to: *1st, 2nd and 3rd line support of end-user devices including desktop, mobile, telephony, cabling ... consideration today. Senior Desktop engineer/ Senior 2nd Line Support Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised...

  19. IT Service Desk Engineer (IT Support) - Microsoft

    Kettering | £21000.00 - £24000.00 pa | From Stafford Sharp Associates Ltd

    IT Service Desk Analyst (IT Support) - Microsoft / VMware Kettering £21k - £24k Depending on Experience Skills IT Support, service desk analyst, helpdesk, 1st line, 2nd line, support engineer,... backgrounds will be considered) and be comfortable talking on the telephone and dealing with external customers to provide remote IT Support up to 2nd line level. You will have a good level of commercial ... Support Engineer (1st & 2nd line IT Support - Microsoft, VMware) to join a dynamic team of IT professionals within an established IT Support company based in Kettering, Northamptonshire. Upon joining this Microsoft & VMware Partner, you will perform 1st and 2nd line technical support on my clients busy IT helpdesk for Server (Virtualisation & Physical) & Desktop issues, for their large portfolio...

  20. 2nd Line Support Engineer, MS Lync,VOIP, Video, Audio

    Hammersmith | - £28k-£32k | From EasyWeb Recruitment

    2nd Line Support Engineer, MS Lync,VOIP, Video, Audio Anywhere, WebEx, UC:Audio: Avaya,Bluejeans,(VoIP, TCP/IP, SIP) Do you want to work for a Global Collaboration and Conferencing business,... customer support at 2nd line level to internal and external service users Technical support on collaboration products and services; Audio, Web, UC and Video services. (Examples: Web: Anywhere, WebEx, UC: MS Lync,Avaya and proprietary platforms,  Video: Bluejeans and Vidyo). Ensure effective Incident Management in line with defined SLA commitments Experience Required for the role 2 to 3 years’ experience in ICT support in a service provider environment Degree in Computer Science or equivalent experience ‐     Excellent Communications skills ‐     MS Lync experience is...