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2Nd Line Customer Service Jobs

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  1. 2nd Line Support Engineer / Desktop / Exchange / Windows

    Croydon, Surrey | £24000 - £26000 per annum + Bens | From Reflex Computer Recruitment.

    2nd Line Systems Engineer / 2nd Line Support Analyst / 2nd Line Onsite Support Engineer / Technical Support / Desktop / Windows Server / Exchange / Active Directory / VMWare / Citrix / Helpdesk /..., Surrey. I am looking for a 2nd Line Systems Engineer / 2nd Line Support Analyst / 2nd Line Onsite Support Engineer who have exceptional customer service skills and come from an IT Support Services and / or Helpdesk background. The role will require you to handle both 1st and 2nd line support to clients with good promotion prospects. Responsibilities include: 2nd Line Onsite Support ... 2nd Line Systems Engineer will build excellent communication lines with client to keep them up to date with the status of their call and provide outstanding customer service What I'm looking for...

  2. 2nd Line Support Engineer

    Weston-Super-Mare | | From Roc Search

    2nd Line Support Engineer - 3 month contract - Weston-Super-Mare (2nd Line Support Engineer - Desktop Support, 2nd Line Support, Windows 7, Office 2010, Hardware support, Windows Server, Active... Directory, Configuration - Weston-Super-mare - Contract) Desktop Support Engineer - 2nd Line Support, Windows - Weston-Super-Mare Roc Search are currently recruiting for a 2nd Line Support ... Experience *Windows 7 *Office 2010 *Active Directory *Windows Server Desirable Skills: *Excellent customer service skills *Able to work under pressure This is an excellent opportunity for the successful 2nd Line Support Engineer to gain exposure of the most cutting edge technology in a highly successful company. Candidates must be immediately available for this role. Apply now for...

  3. 2nd Line Support Engineer - Windows, ITIL, Microsoft

    Croydon, Surrey | - £23k-£28k | From 4it Recruitment Ltd

    2nd Line Support Engineer - Windows, ITIL, Microsoft A position has arisen for an experienced 2nd Line Support Engineer to join a very successful and growing professional services business in... their central Croydon office. This 2nd Line Support Engineer role is an opportunity to join a busy service desk where customer care is paramount and a chance to excel and grow within the business. The 2nd Line Support Engineer will be responsible for managing incidents/requests using a ticket logging system, providing 1st and 2nd line support, monitor/manage systems backups and remote servers, providing first class technical support/solutions and escalating calls where appropriate, working within an ITIL environment. Experience Required: · Previous experience working in a 2nd line...

  4. Service Desk Analyst

    London | £24000 - £28000 per annum + bonus + bens | From Harris Global

    Service Desk Analyst - (2nd Line, Mac, PC, Microsoft Office) Service Desk Analyst with strong experience supporting both Mac & PC's is urgently required to join a FTSE 250 organisation in central... the latest technology. The Service Desk Analyst will provide 1st and 2nd Line support to PC's, Mac's, Laptop Hardware & Software and mobile devices. The Service Desk Analyst will have proven experience ... of this excellent Service Desk opportunity - send your CV to chrisperez@harris-global.com Service Desk Analyst, 2nd Line, Second Line, 2nd-Line, Second-Line, Service Desk Engineer, Helpdesk, Desktop Engineer, Desktop, Service Desk, 1st Line, First line, 2nd Line, Service Desk Resolver, Mac, PC, Windows, Microsoft Office, Blackberry, Blackberries, IOS, Desktop Support, Desktop Engineer This...

  5. 2nd Line IT Systems Engineer

    Havant | £25000 - £30000 per annum + Benefits | From Spectrum IT Recruitment (South) Ltd

    2nd Line IT Systems Engineer A busy IT Solutions provider is looking for a 2nd Line IT Systems Engineer with experience in Infrastructure Support to join their team. The 2nd Line IT.... The successful 2nd Line IT Systems Engineer will have the following responsibilities: Provide technical support for infrastructure, software, systems, servers and desktops/laptops. Provision of services within a Microsoft environment. Customer consultation. Project Planning, Project Management and Implementation. The 2nd Line IT Systems Engineer will be required to have the following ... planning and implementation. 2rd line level skills in MS Technologies, LANs, WANs, Firewalls and VPN's . Experience with Windows Server 2008/2012 and Exchange 2007/2010/2013 Remote Desktop Services...

  6. 2nd Line Team Leader

    Nottingham | £25000 - £30000 per annum | From Harvey Nash plc

    My prestigious client based in Nottingham is looking to recruit a 2nd Line Team Leader on a permanent basis. The aim of this role is to manage and develop the existing service desk as it continues... to grow. Key Responsibilities: *Day to day management of a team of 2nd Line Service Desk Analysts *Provide leadership to all team members through coaching and mentorship *Ensure that the Service Desk Team deliver a professional, customer focused service in line with agreed SLA's *Provide effective customer service and meet customer and business requirements *Work closely with the Service Desk Manager to identify areas for improvement and ways in which the 1st, 2nd and 3rd line teams can work more efficiently and effectively together Required Experience: *Over 3 year`s...

  7. 2nd Line Support Engineer - Windows - Desktop - Birmingham

    Birmingham | £20000 - £25000 per annum | From Circle Recruitment

    2nd Line Support Engineer - Windows - Desktop - Birmingham £20,000 - £25,000 (Depending on experience) Windows / server 2008/2012 / Desktop / Networks / Monitoring / MS Exchange / Apple Macs /... Laptops / Hardware / Software / 2nd Line Support / Troubleshooting / LAN / WAN / Cisco 2nd Line Support Engineer with experience supporting in a managed services environment supporting a Windows environment in both server, desktop and networking support is required by my client based in Birmingham. As a 2nd Line Support Engineer you will be responsible for providing 2nd line support remotely and over the phone to third party customers. You should have experience in networking, desktop and server support within a windows environment. You will act as the escalation point from 1st line...

  8. 2nd Line Support Engineer - Leeds, West Yorkshire

    Leeds | £100 - £125 per day | From Vertical IT

    *** Excellent New Role: 2nd Line Support Engineer - Leeds City Centre*** ROLE: 2nd Line Support Engineer, IT Support, IT Analyst, 2nd Line SKILLS: Windows, Active Directory, Exchange,... worked in an a Professional Services environment (ideally finance or legal sector) who follow ITIL processes and is immediately available to start. 2nd Line Support Engineer: As the successful 2nd ... . Recruited as the 2nd Line Support Engineer you will be required to provide incident resolution of customer incidents escalated to the team. Working in conjunction with the support teams to provide best ... the ability of this function to resolve the majority of customer incidents. * Provide overflow 1st line support when needed 2nd Line Support Engineer Skills: * Proven experience working in Systems...

  9. Desktop Support Technician

    London | Up to £35K | From ANSON MCCADE

    Desktop Support Technician My client is one of the worlds most dynamic & cutting edge technological organisations on the planet. They are a FTSE 100 company that provides security and safety to... enter the age of cyber where their services are of unprecedented importance, they require a highly talented and unremittingly ambitious Desktop Support Technician (information systems, support, 2nd line) to be the direct liaison with their clients. As the Desktop Support Technician (information systems, support, 2nd line) you will be the ??go to?? figure representing my client to their rapidly ... of some of the most cutting edge technology in the world. Desktop Support Technician (information systems, support, 2nd line) Criteria for this role includes: - MCITP - A+ - Network + - MCDST...

  10. 2nd Line Support Engineer - Manchester - £33,000

    City | £0.00 - £33000 per annum + benefits + bonus | From Talent International

    2nd Line Support Engineer - London - 33,000 + benefits Windows, Linux, IIS, Apache, DNS, DHCP, TCP/IP, Firewalls, VMware A leading IT Services/Managed Services company require an outstanding 2nd... protocols - DNS, DHCP, TCP/IP, Load balancing Good customer focus This is a fantastic opportunity for a 2nd Line Engineer to join a market leading organisation. In return for your services there ... Line Support Engineer to join their team based from their offices, based in Central London. The successful 2nd Line Engineer will be responsible for supporting my client's vast customer base, responding to issues via telephone, email and the online ticketing system. This would be the ideal for role for someone who has extensive technical knowledge, with a strong focus on quality customer...

  11. 2nd Line Engineer/ Security Engineer

    Leeds | £28000 - £35000 per annum + benefits | From Global Technology Solutions Ltd

    2nd Line Engineer/ Security Engineer Fantastic opportunity to join a company based near Leeds who provide network and security support to a growing base of clients. Based in a dedicated Security... Operations Centre, the primary responsibility of the 2nd Line Security Engineer will be to provide second line technical support for managed service customers. Day to day activities would include: * Providing 2nd line support- Incident/Problems/Changes * Provide guidance to adjacent support tiers * Identify, resolve and report security issues - including updating documentation * On call for escalation as part of a second line support team As a 2nd Line Engineer/ Security Engineer you will have strong experience (vendor qualifications) and proven...

  12. 1st and 2nd Line Support. £18-20k. South Bristol

    Bristol | £18-20,000 + Bens | From Xist 4 Recruitment

    1st Line and 2nd Line Support Engineer, South Bristol, £18-20,000 (dependent on experience). This is an excellent opportunity for a 1st line and 2nd Line Support Engineer with 1-2 years commercial... someone that is happy in a 1st and 2nd line support role and environment. - Must have excellent English communication experience. - Must be eligible to work in the UK. About the Role: This a fast paced environment that will require good organisation and support prioritisation skills. Our client seeks a 1st and 2nd Line Support Engineer ( Helpdesk, 1st Line Support, Desktop Support, Windows Desktop, MS Office ) that will be responsible for: - Providing 1st / 2nd line support for internal users. - Providing desktop, software and hardware support. - Providing the highest level of customer...

  13. Helpline Analyst

    London | £35000.00 - £40000.00 per annum | From Venturi

    An Infrastructure 2nd Line Engineer is required for a unique opportunity to work in a team leader position. This Infrastructure 2nd Line Engineer will deliver enterprise class infrastructure... quickly and accurately to ensure that Service Level Agreements are always met. The ideal Infrastructure 2nd Line Engineer will have previous experience working in a managed service environment and or ... solutions for a market leading managed service provider who has an extensive, elite client base including financial services, legal, insurance and media organisations. As their Infrastructure 2nd Line Engineer you will be based in their easily accessible Central London office. There is a competitive salary, bonus and benefits package with clear career progression for this Infrastructure 2nd...

  14. IT Support Engineer - 1st / 2nd Line

    London | £25,000 per annum | From Web Recruit Ltd

    IT Support Engineer - 1st / 2nd Line  London, NW11  £25,000+  Our client is a highly reputable managed and hosted IT services provider specialising in IT support and VoIP telephony. An exciting... IT Support Engineer, you will be responsible for providing 1st and 2nd line support to customers covering a wide range of technical issues.  Providing a high level of service at all times, you'll ... Engineer, 1st Line, 2nd Line, 1st Line Support Engineer, 2nd Line Support Engineer, Technical Support Engineer, IT Helpdesk Engineer, Service Desk Engineer, Helpdesk Support Analyst, 2nd Line Support ... problems when necessary.  Additionally, as your role and skill-set develops, you'll have the chance to assist with 3rd line support issues at customer sites.  To be considered for this role, you must...

  15. 2nd Line Support, IT Support Analyst

    East London | £30000 - £40000 Per Annum | From ARC IT Recruitment Ltd

    2nd Line Support Analyst, IT Support Analyst, Helpdesk Support Analyst required to join a buoyant and rapidly expanding IT consultancy in central London. Our client, are looking for a strong... the highest customer service standards Technologies deployed across this IT Analyst Support, 2nd Line Support role includes: MS Windows Server MS Exchange MS SQL Server HP Hardware Mitel IP ... Support Analyst to work in a 2nd Line capacity dealing with both helpdesk, remote and on site support for a wide variety of clients based within the M25 area. Specific responsibilities will ... , within a flourishing consultancy. To apply please send your CV to Marcus Freeman at Arc IT Recruitment Helpdesk Support Analyst, 2nd Line Support, Support Analyst, Desktop Support, IT Support...

  16. 2nd Line Desktop Technician

    Tiverton, Devon | | From Premier IT

    Role: 2nd line Desktop Technician Skills: Desktops / Networking / Cabling / Switches / Office 365/ Hardware I have an IT client based in Exeter who is looking for a 2nd line Desktop Technician... under pressure The successful 2nd Line Desktop Technician with experience of Networking, Switches, Cabling, Hardware and Office365 will primarily be involved in Escalating and resolving technical calls. This will require constant management liaising with the Service desk with regards to regular updates ensuring a resolution. If this 2nd line Desktop Technician role with experience ... with experience of Networking, Switches, Cabling and Office365 on a permanent basis. Our IT Client is offering the successful 2nd line Desktop Technician with experience of Networking, Cabling...

  17. 2nd Line support analyst - Financial Services - London

    City | £24000 - £28000 per annum | From COMPUTAPPOINT LIMITED HEAD OFFICE

    Desktop Support Analyst / 2nd Line - Financial Services - Central London Skills: Windows 7, MCITP, Windows 2000/03/08, Office 2010, Citrix, Exchange, Apple, Blackberry Desktop Support Analyst /... Excellent customer service Experience of working within a professional services firm (LLP, Legal, Banking). Sound knowledge HP Printers In return the successful 2nd line support analyst will be ... 2nd Line - Financial Services - Central London - Permanent A leading financial services organisation in London is offering an excellent opportunity for a Desktop Support analyst to join their thriving team. You will need to pport applications during testing and provide 3rd line support during office hours. You will also be expected to provide on call and overnight support if necessary...

  18. Support Analyst ( 1st / 2nd Line , Retail )

    Amersham | £18k - 20k per year | From 360 Resourcing Solutions Ltd

    Support Analyst ( 1st / 2nd Line , Retail ) We have a fantastic opportunity for an ambitious Support Analyst ( 1st / 2nd Line , Retail ) to join an established and unique market leader in the... retail sector. Based in Amersham, this company is offering a competitive salary and an excellent benefits package. Due to further growth, they require a proactive Support Analyst ( 1st / 2nd Line ... join a successful and ambitious company who have embarked on exciting projects and growth within the Multi-channel arena. To be successful in this role the Support Analyst ( 1st / 2nd Line , Retail ... of packages to intermediate level. - The Support Analyst ( 1st / 2nd Line , Retail ) must have the ability to effectively prioritise and execute tasks under pressure and be able to identify...

  19. 2nd Line Engineer - £24-28K - Aston - Windows/Linux

    Birmingham | £24000 - £28000 per annum | From Senitor Associates

    2nd Line Engineer - £24-28K - Aston - Windows/Linux Key Words: Windows Server, Windows XP, 7 and 8, DHCP/DNS/Routing, Exchange, Remote Desktop Support, Linux, Unix, VBS, MySQL, Magento A... successful and long established business within the Aston Area is looking for a 2nd Line Engineer to join their team. Key responsibilities include Tier 1-2 Remote Desktop support for Windows, Linux ... Experience Networking Skills (DHCP/DNS/Routing) Excellent customer service and communication skills ***Desirable attributes*** VBS MySQL PHP Magento If you have excellent customer service ... , Linux, Unix, VBS, MySQL, Magento 2nd Line Engineer - £24-28K - Aston - Windows/Linux For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT...

  20. 2nd Line Support Engineer

    City | £23000 - £28500 per annum | From Connectus

    2nd Line Support Engineer - London - £23,000 - £28,500 Introduction An incredibly exciting opportunity has arisen for a 2nd line support engineer to join an established but growing IT services... organisations Specification 2nd Line Support Engineer - London - £23,000 - £28,500 A 2nd line support engineer is required to join an established team within an exciting organisation to support a range of customers, systems and technologies. The role of a 2nd line support engineer will entail you working alongside the helpdesk with a team of dedicated engineers providing first class ... suitable for a motivated and driven 1st line support engineer who has had exposure to troubleshooting issues on a second line basis but is looking to make a full transition or an established 2nd line support...

Second line customer service support handle queries from first line advisors, and usually require a level of technical expertise in the sector that they work in.

Who can I work for?

Most industries have positions available for second line customer service assistants but there is particularly high demand for them in companies dealing with IT, electrical goods and communications.

Where and when can I work?

The majority of positions are office-based and you will work standard office hours of 9am – 5pm Monday to Friday. Some out of hours work may be required if you are needed to undertake work on site.

What can I earn?

Salary is dependant on the sector you work in and where you are based in the country but you can expect to start on around £20,000.

What are the benefits?

Many organisations will offer a benefits package alongside your salary, such as a pension scheme and healthcare.

Are there chances of promotion?

You can move on to third line customer support, which could see you visiting client and customer premises to work with them directly. You can also progress to team leader and supervisory roles, and eventually into management.

What will I be responsible for?

You will be responsible for handling escalations from customers and the first line team plus liaising with higher-level support and third party partners to deliver effective solutions to customer issues. You might also be responsible for the creation and testing of new products as requested by the product manager, other business areas or external customers.

Do I need any experience?

A background in first line customer support is beneficial as is proven problem-solving skills and, in some industries, technical knowledge. For example, if you are providing support for a computer package it will be essential that you know the product inside out.

What attributes are needed?

You will need to have excellent interpersonal skills and the ability to translate technical information into layman's terms. Excellent problem-solving skills, a tenacious attitude and flexibility is also desirable in this role.