Job Listings

Second line customer service support handle queries from first line advisors, and usually require a level of technical expertise in the sector that they work in.

Who can I work for?

Most industries have positions available for second line customer service assistants but there is particularly high demand for them in companies dealing with IT, electrical goods and communications.

Where and when can I work?

The majority of positions are office-based and you will work standard office hours of 9am – 5pm Monday to Friday. Some out of hours work may be required if you are needed to undertake work on site.

We currently have a great selection of 2nd line customer service jobs listed on AllTheTopBananas.com. See these below or refine your search above.

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2nd line customer service jobs

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  1. 1st and 2nd Line Service Desk Support

    Brighton | £30,000 per annum pro-rata | From Vantage Recruitment Solutions Ltd

    1st and 2nd Line Service Desk Support A 1st and 2nd Line Service Desk Support Analyst is required to join a Financial Services organisation based in Brighton for a 6 month fixed-term contract.... This 1st and 2nd Line Service Desk Support position requires someone with commercial experience in providing 1st and 2nd line support and in using Active Directory. The successful 1st and 2nd Line Service Desk Support Analyst will have excellent customer service skills and be a clear communicator. Experience with Exchange and SQL Management Studio would be beneficial. This 1st and 2nd Line ... secure a permanent position in the future. This is a 6 month fixed term contract and is paying £30,000 per annum (pro-rata). To apply for this 1st and 2nd Line Service Desk Support role please click...

  2. Service Desk Analyst / Helpdesk Analyst / 1st/ 2nd Line Analyst

    City Of London | £25k - £32k pa | From DGH Recruitment Limited

    Service Desk Analyst / Helpdesk Analyst / 1st/ 2nd Line Analyst Looking for a Service Desk Analyst / Helpdesk Analyst / 1st / 2nd Line Analyst to join a busy helpdesk within the legal... sector. Ideally the Service Desk Analyst / Helpdesk Analyst / 1st/ 2nd Line Analyst will demonstrate strong technical skills within Windows 7, MS Office 2010 and Outlook. The successful Service Desk Analyst / Helpdesk Analyst / 1st/ 2nd Line Analyst will possess excellent communication skills as well as strong customer service skills. The role is working on a permanent basis on a shift ... / Helpdesk Analyst / 1st/ 2nd Line Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited...

  3. 2nd/ 3rd Line Service Desk Analyst

    Godalming | £20k - £25k pa + Training Budget + Bonuses | From Reflex Computer Recruitment Limited

    Service Desk Analyst / 2nd Line Support - 3rd Line Support / Technical Engineer - Guildford, Surrey - £20,000 - £25,000. If you are a motivated Service Desk Analyst / 2nd Line Support - 3rd Line.../ 2008 / 2012 * Microsoft Exchange 2003 / 2010 / 2013 * Active Directory * LAN/ WAN * Remote Access tools- SCCM, WebEX Our Client is looking for a Service Desk Analyst / 2nd Line Support - 3rd Line Support / Technical Engineer who has a strong passion for IT and is able to provide the highest levels of customer service day in day out. If you are hungry, dynamic, self-motivated individual looking to take on new challenges taking your career to the next level then APPLY NOW! This Service Desk Analyst / 2nd Line Support - 3rd Line Support / Technical Engineer position is located in Guildford...

  4. 2nd Line Support Engineer - Infrastructure - MCSE - Server

    Leatherhead | £35000 per annum + Bens | From Reflex Computer Recruitment.

    2nd Line Support Engineer - 2nd Line - Technical Support Engineer - Infrastructure Support Engineer - MCSE - Server - Infrastructure - Email - Messaging - Desktop - MS Windows - Windows Server -... Center and Professional Services organisation based in the Leatherhead area. I am looking for a 2nd Line Support Engineer - Technical Support Engineer - Infrastructure Support Engineer who has exceptional customer service skills and experience in resolving alerts, incidents and service requests with 2nd line expertise within the service level agreement. Responsibilities Include: 2nd ... (Managed Service Provider) experience is advantageous for this role 2nd Line Support Engineer will have a good understanding of the following: Virtual technologies i.e. VMware Citrix / Terminal...

  5. 2nd Line Support Engineer - Infrastructure - Server - MSP

    Leatherhead | £25000 - £30000 per annum + Bens | From Reflex Computer Recruitment.

    2 nd Line Support Engineer - 2 nd Line - Support Engineer - Infrastructure Support Engineer - MSP - Server - Infrastructure - Desktop - Networking - Firewalls - Windows Server - Exchange -... organisation based in the Leatherhead area. I am looking for a 2nd Line Support Engineer - Support Engineer - Infrastructure Support Engineer who has exceptional customer service skills and experience in resolving alerts, incidents and service requests with 2nd line expertise within the service level agreement. Responsibilities Include: 2nd Line Technical Engineer will keep users ... lines with clients to keep them up to date with the status of their call and provide outstanding customer service Support Engineer - 2nd Line will understand and log all incidents and service...

  6. 2nd Line Desktop Support Engineer

    West London | £29000.00 - £31000.00 pa + benefits | From PCR Recruitment Limited

    2nd Line IT Support Engineer, Ealing, Permanent, to c£30k, West London We are working with a leading media and technology company based in West London who provide a range of broadcast related... technology services to organisations throughout the UK and Europe. A role has arisen within their internal 2nd Line IT Support Team for an enthusiastic 2nd Line Desktop Support Engineer with at least 3 years previous commercial experience in a similar 2nd line technical support environment. The role is to provide 2nd line internal corporate desktop support to over 800 internal users across various locations across the UK. The successful applicant will have a good level of experience in 2nd line IT support (including good network troubleshooting skills) and have excellent customer...

  7. 2nd Line Support - Croydon - up to 28k + benefits

    Croydon | £25k - £28k pa + excellent benefits inc bonus | From Vertical IT

    *** Excellent New Role: 2nd Line Support Engineer (multiple sites) - Croydon - up to £28k *** ROLE: 2nd Line Support Engineer, 2nd Line Service Desk IT Support, IT Analyst, 2nd Line...: Excellent benefits SECTOR: Professional Services START: ASAP 2nd Line Support Engineer: Due to growth an opportunity has arisen for a 2nd Line Service Desk Analyst to join the team in Croydon and other London sites (Approx. 30% travel). This is a great role working for a market leading business working in a state of the art office!!!! If you are a 2nd Line Customer focused Support ... . Recruited as the 2nd Line Support Engineer you will be required to provide incident resolution of customer incidents escalated to the team. Working in conjunction with the support teams to provide best...

  8. 1st / 2nd Line Support Analyst

    North West London | £20k - £25k pa | From Oscar Associates (UK) Limited

    1st / 2nd Line Support Analyst - Urgent - Active Directory, Exchange, Windows, Mac, Dynamics, ITIL, - Camden, Central London - £20,000 - £25,000 An Active Directory, Exchange, Windows, Mac,... Dynamics, ITIL, 1st / 2nd line support analyst is needed to join a major fashion retail organisation currently going through crazy amounts of growth. You will be working on the service desk team playing a key part in delivering support to multiple aspects of the business, troubleshooting issues and escalating them to the 2nd and 3rd line teams. The Active Directory, Exchange, Windows, Mac, Dynamics, ITIL, 1st / 2nd line support analyst will be taking on a hands on role, and you will be encouraged to work towards your own initiative, and take responsibility of issues. The right candidate...

  9. 2nd Line IT Support Technician / Haywards Heath / £22k - £28k

    Haywards Heath | £22k - £28k pa | From Circle Recruitment

    2nd Line IT Support Technician / Law Firm / Haywards Heath - £22,000 - £28,000 Keywords: Desktop / Server / Network Administration / Infrastructure / Support / Troubleshooting / Active Directory... / Exchange / Hardware Installations / Software Installations / 1st Line / 2nd line / 3rd Line 2nd Line Support Technician is urgently required by a Law Firm based in Haywards Heath, West Sussex. They are looking for somebody who has experience of working within a fast paced Service Desk, or IT 2nd Line support environment. Ideally you should have experience working for a law firm in an IT support role, or another professional services company, in a similar 2nd line IT Support role. Key Skills Required for the 2nd Line Support Technician: * Strong experience with Microsoft Technology...

  10. 2nd Line Engineer - £23-27K - Enfield - DHCP/ DNS

    Enfield | £27k pa | From Senitor Associates Limited

    2nd Line Engineer - £23-27K - Enfield - DHCP/DNS Key Words: Terminal Services, Networking, DHCP/DNS/Routing, Exchange, Mac, Windows, Office 365, Telephony, Windows XP, 7 and 8, Cisco. A... Excellent customer service and communication skills * **Desirable attributes*** Mac Skills / Apple / OSX Networking experience - Cisco, Terminal Services, Telephony, Juniper, Wireless Key Words: Terminal Services, Networking, DHCP/DNS/Routing, Exchange, Mac, Windows, Office 365, Telephony, Windows XP, 7 and 8, Cisco 2nd Line Engineer - £23-27K - Enfield - DHCP/DNS For more information ... successful IT Solutions Company in the Enfield area are looking for a 2nd Line Engineer to join their ever growing team. Key responsibilities include Tier 1-3 support for Windows and (desirable...

  11. 2nd Line Support Engineer - Desktop - Exchange - Windows

    Croydon, Surrey | £24000 - £26000 per annum + Bens | From Reflex Computer Recruitment.

    2nd Line Systems Engineer - 2nd Line Support Analyst - 2nd Line Onsite Support Engineer - Technical Support - Desktop - Windows Server - Exchange - Active Directory - VMWare - Citrix - Helpdesk -..., Surrey. I am looking for a 2nd Line Systems Engineer - 2nd Line Support Analyst - 2nd Line Onsite Support Engineer who have exceptional customer service skills and come from an IT Support Services and / or Helpdesk background. The role will require you to handle both 1st and 2nd line support to clients with good promotion prospects. Responsibilities include: 2nd Line Onsite Support ... 2nd Line Systems Engineer will build excellent communication lines with client to keep them up to date with the status of their call and provide outstanding customer service What I'm looking for...

  12. 2nd Line Support Engineer Windows Server

    Chippenham, Wiltshire | From £25,000 to £30,000 per annum | From Web Recruit Ltd

    2nd Line Support Engineer – Windows Server Chippenham, Wiltshire £25,000 - £30,000 An exciting opportunity has arisen for a 2nd Line Support Engineer to join our client, a leading provider of IT... that provides vital services to businesses throughout the South West and beyond. As a 2nd Line Support Engineer, you will be responsible for helping to resolve any IT issues escalated from the 1st Line ... Keywords: 2nd Line Support Engineer, Windows Server, IT Support Engineer, 2nd Line Support Analyst, Technical Support Analyst, Technical Support Engineer, IT Support Advisor, Service Desk Engineer ... connectivity - Knowledge of network, router and firewall troubleshooting and configuration - A full driving licence As a 2nd Line Support Engineer, you must have effective communication, multi-tasking...

  13. 2nd Line Support Engineer - Windows Server

    Chippenham | £25,000 - £30,000 | From Web Recruit Ltd

    2nd Line Support Engineer - Windows Server Chippenham, Wiltshire £25,000 - £30,000 An exciting opportunity has arisen for a 2nd Line Support Engineer to join our client, a leading provider of... with a company that provides vital services to businesses throughout the South West and beyond. As a 2nd Line Support Engineer, you will be responsible for helping to resolve any IT issues escalated from the 1st Line Team. Managing any unresolved queries, you'll accurately log all call details, absorbing information from the customer and taking appropriate actions. You'll undertake ... for the role of 2nd Line Support Engineer (Windows Server), please apply via the button shown. This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are...

  14. 1st / 2nd Line Support Technician

    City Of London | £20k - £30k pa | From Oscar Associates (UK) Limited

    1st / 2nd Line Support Technician - Urgent - Windows Server, Interwoven, Windows 7, Active directory, Exchange, Office 365, Citrix - Tower Bridge , Central London - £20,000 - £30,000 A Windows... Server, Windows 7, Active directory, Exchange, Office 365, 1st / 2nd Line Support Technician is needed to join a major law organisation based in the heart of London. This is a fantastic position which promises growth and exposure to new and exciting technology. The Windows Server, Windows 7, Active directory, Exchange, Office 365, 1st / 2nd Line Support Technician will be an excellent ... and see them through to completion. Skill Set: -Windows Server 2008 / 2012 -Active directory / Exchange / Office 365 -Customer Service -Law experience I-nterwoven This is a fantastic...

  15. 1st Line Support / 2nd Line Support / Cisco / £25K

    Sale | £25k pa + On call allowance | From Senitor Associates Limited

    1st Line Support / 2nd Line Support / Cisco / £25K My client are an exciting Internet Service Provider based in central Manchester. They are going through a huge recruitment drive and are looking... for a 1st Line Support Engineer / Junior Network Engineer to join the team. The role will be perfect for anyone with a keen interest in Networking and a passion for customer service. The successful candidate will have a keen interest and basic understanding of some of the following: 1st Line Support / 2nd Line Support / Cisco / £25K * Cisco Routing and Switching * Active Directory ... info please email me: Email address removed or call me on Phone number removed 1st Line Support / 2nd Line Support / Cisco / £25K For more information about Senitor and the opportunities we have...

  16. 2nd Line Support Engineer - 2nd Line Support Technician

    Croydon, Surrey | £21000 - £26000 per annum + Benefits | From Reflex Computer Recruitment.

    2nd Line Support Engineer - 2nd Line Support Technician - 2nd Line Engineer - Second Line - 2nd Line Support - Windows Servers - Citrix - Terminal Servers - VMware - Exchange - Networking - MSCA... within the clients service level agreements to ensure timely response to client issues. **Any Microsoft Accreditations would be an advantage, but not essential** So if you're a 2nd Line ... skills: 2nd Line Support Engineer - 2nd Line Support Technician will have the ability to support Windows 2003/2008/2012 based Servers. Proven knowledge of domain structures and network architecture. Good understanding of Citrix / Terminal Server Good Knowledge of Microsoft Exchange 2010 / 2013 2nd Line Support Engineer - 2nd Line Support Technician to have a good understanding...

  17. 2nd Line Support Engineer - 2nd Line Support Technician

    Croydon, Surrey | £21000 - £26000 per annum + Benefits | From Reflex Computer Recruitment.

    2nd Line Support Engineer - 2nd Line Support Technician - 2nd Line Engineer - Second Line - 2nd Line Support - Windows Servers - Citrix - Terminal Servers - VMware - Exchange - Networking - MSCA... within the clients service level agreements to ensure timely response to client issues. **Any Microsoft Accreditations would be an advantage, but not essential** So if you're a 2nd Line ... skills: 2nd Line Support Engineer - 2nd Line Support Technician will have the ability to support Windows 2003/2008/2012 based Servers. Proven knowledge of domain structures and network architecture. Good understanding of Citrix / Terminal Server Good Knowledge of Microsoft Exchange 2010 / 2013 2nd Line Support Engineer - 2nd Line Support Technician to have a good understanding...

  18. 1st Line / 2nd Line Support Analyst

    Guildford | £22k - £25k pa | From Calibre Candidates

    1st Line / 2nd Line Support Analyst Up to 25K based in Epsom An exciting 1st Line / 2nd Line Support opportunity for a candidate with excellent customer care skills, with experience in a... working on the Service Desk / Helpdesk providing 1st Line and 2nd Line Software and Systems support to internal customers. You will be required to respond to queries through to resolution or escalate when needed, maintain departmental KPI's along with regular rotation into the 2nd Line Support Team. You will also be responsible for providing informal training face to face or via telephone ... Helpdesk role to join an IT support team at a prestigious company based in the Epsom area. This is a great opportunity to work for an industry leading managed services provider, with...

  19. Desktop Analyst

    City Of London | £28000.00 - £35000.00 pa + Benefits | From Harris Global

    2nd line, finance, windows, ITIL, London, desktop, desktop support An amazing opportunity has arisen for a 2nd line desktop support analyst to join a market leading financial organisation based... in Central London. The successful 2nd line desktop support engineer would ideally be coming from a financial background but it isn't essential! The successful 2nd line desktop support analyst ... Services to the Business to allow colleagues The Desktop Support role is a customer-facing role and staff are responsible for providing a high level of support across all business areas of IT Desktop services. The Desktop Support resolver may carry out diagnostic or test procedures to identify the cause of an incident either remotely or by visiting the customer. The initial responsibility is to...

  20. 2nd Line Service Delivery Engineer

    Enfield | £33k - £38k pa + benefits | From Sovereign Business Resources Limited

    2nd Line Service Delivery Engineer Are you a hands-on 2nd Line Engineer that is committed to high levels of customer service and is able to take responsibility for the maintenance of an... managed service provider in North London. They seek a results focused, Service Delivery Engineer who can be effective within a customer focused environment and expanding network.Due to the continued success of the company, they are looking for a 2nd Line Senior Service Delivery Engineer with a broad understanding of VMware, Exchange and Citrix/Xenapp. The successful candidate will work hands-on in a customer facing environment on BAU and potential project work. Skills Required - Windows 2003-12 - Exchange 2003-13- Active Directory Administration - VMware, Xenserver or HyperV - Citrix/Xenapp...