Job Listings

Second line customer service support handle queries from first line advisors, and usually require a level of technical expertise in the sector that they work in.

Who can I work for?

Most industries have positions available for second line customer service assistants but there is particularly high demand for them in companies dealing with IT, electrical goods and communications.

Where and when can I work?

The majority of positions are office-based and you will work standard office hours of 9am – 5pm Monday to Friday. Some out of hours work may be required if you are needed to undertake work on site.

We currently have a great selection of 2nd line customer service jobs listed on AllTheTopBananas.com. See these below or refine your search above.

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2nd line customer service jobs

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  1. X3 2nd Line Support Engineers

    Chippenham | £24k - £28k pa + Benefits | From Global Technology Solutions Ltd.

    An exciting opportunity has arisen for a X3 2nd Line Support Engineers to join a fantastic company based in Chippenham. Experienced 2nd line engineers required for a highly successful Managed... Service Provider with offices in Wiltshire and Hampshire. We are seeking technically strong, highly motivated individuals to join the team. Required Competencies for a 2nd Line Support Engineer *Confident and proficient in dealing with IT issues *Minimum of 2 years proven experience working in a 2nd line position *Knowledge of working for a Managed Service Provider (desirable) Experience ... work and emergency support to our customers *Implement infrastructure upgrades for our customers So if you are an experienced 2nd Line Support Engineer with the above skills/experience and live...

  2. 2nd Line Support Engineer

    Wix | £27k - £32k pa + Attractive Benefits | From Polar Recruitment Services Limited

    2nd Line Support Engineer - 2nd Line Support Engineer 2nd Line Support Engineer required for an established forward thinking company. Role Description As a 2nd Line Support Engineer you... will be responsible for logging of IT issues, giving exemplary customer service and keeping to company SLA's. Skills requested * Extensive experience of Windows os including 7 and 8 * Past experience using Hyper V or VMware * Knowledge of Exchange Server and Active Directory * Full Clean UK Driving License This is a superb opportunity for a 2nd Line Support Engineer so if you are ready to take the next step in your career then please email your C.V. in word format directly to James at polar-recruitment dot com or call ************* and ask for James for more information. ...

  3. 2nd line Desk Side Support- London- Perm

    London | Competitive | From Lorien Resourcing Limited

    2nd line Desk Side Support- London- Perm Global Professional Services Company This is a fantastic opportunity for a 2nd line desk side support to join the team with a global professional... services company based in London on a permanent basis. The successful candidate will provide direct end user support in incident resolution, hardware installation, software installation and upgrades and support of mobile and desktop technologies and applications. This is a highly consultative role and customer care is paramount. The successful 2nd Line desk side support will demonstrate ... & installation. * Professional services background is desirable. Please do not hesitate to apply for the role of 2nd Line desk side support. ...

  4. Service Desk Analyst – 1st / 2nd Line

    London | £27,000 + Benefits | From WEB RECRUIT

    Service Desk Analyst – 1st / 2nd Line London, W1 £27,000 + Benefits An exciting opportunity has arisen for a technically savvy desktop support professional to join a dynamic Soho based... a great service to customers. You’ll join the Service Desk Team and work within a fast-paced, exciting environment, fielding around 50 calls per week and ensuring customers are happy. Specifically, you’ll be providing 1st and 2nd line support to internal customers, resolving first line escalations and taking on more challenging queries that leave others scratching their heads. What will ... involved with - The chance to be part of an amazing team that advances music and musical capabilities To apply for the role of Service Desk Analyst (1st / 2nd Line), please apply via the button shown...

  5. Technical Support Consultant – 2nd / 3rd Line

    Reading | £30,000 - £32,000 | From WEB RECRUIT

    Technical Support Consultant – 2nd / 3rd Line Reading, Berkshire £30,000 - £32,000 Our client powers their customers’ mission critical business transactions and, due to ambitious growth plans,... Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency. Additional Keywords: Technical Support Consultant, 2nd Line, 3rd Line, Technical Support Engineer, Technical ... are now seeking a Technical Support Consultant to join their team. If you are a 2nd or 3rd line helpdesk professional ready for your next challenge, this is the perfect opportunity to join ... . Interested? To be considered, you must have: - 2nd and/or 3rd Line support helpdesk experience - Comprehensive knowledge of MS SQL - Server and/or software diagnostic skills, including Filemon...

  6. IT Support Engineer 2nd Line - £20K - Wilmslow, Cheshire

    Bramhall | £17k - £20k pa + Benefits | From Adria Solutions Limited

    IT Support Engineer 2nd Line - £20K - Wilmslow, Cheshire Our client based in Wilmslow is currently looking for an IT Support Engineer. Salary, after 3 Months: BUPA Healthcare, Birthdays... Off Our client is now seeking a 2nd Line Support Engineer to join their team in Wilmslow town centre. This is the ideal role for a customer focused 2nd line support professional looking to ... working culture. As a 2nd Line Support Engineer, you will be responsible for providing remote server support for customers across the UK. Liaising with customers via the telephone, you will ... of service at all times. To be considered for this role, you must have experience gained within a 2nd line remote support role. You must also have experience of: - Windows operating systems, including XP...

  7. 2nd Line Support Engineer (Windows / Microsoft)

    Hemel Hempstead | £24000.00 - £26000.00 pa + Benefits and Training | From Understanding Recruitment Ltd

    2nd Line Support Engineer (Windows / Microsoft) - Innovative Company We are looking for an experienced, passionate and capable 2nd line Support Engineer, to join an enterprise level leisure... organisation who offer a fantastic working environment and training. As part of an expanding Desktop team, you will come on board and provide 2nd line support in an exciting and lively atmosphere, providing a mixture of desktop and telephone based support. You would have demonstrable experience in a 2nd line support role who is looking for the next challenging step in your career. Ideally you would have knowledge of supporting numerous technologies to the end user, as well as a strong understanding of the Microsoft and Windows Operating system, boast first class customer service skills...

  8. Service Desk Analyst

    Newcastle Upon Tyne | £25k - £30k pa + bonuses and and benefits | From Mortimer Spinks (London)

    Service Desk Analyst / Financial Services / 1st and 2nd line support / MS Office / Blackberry Support / Support Team / ITIL / MCP / IQA / STI Service Desk Professional Service Desk Analyst /... Financial Services / 1st and 2nd line support / MS Office / Blackberry Support / Support Team / ITIL / MCP / IQA / STI Service Desk Professional My client, a well-establish leading wealth management and investment firm in central London is looking for an experienced Service Desk Analyst to join their team. You will be working closely with 2nd and 3rd line support teams; ensuring incidents are resolved quickly and effectively. Key Responsibilities - Provide excellent Customer Service, logging all incidents and resolving technical issues via remote access and in person - Working with...

  9. Technical Support Analyst - 2nd Line

    Chertsey | £25k - £30k pa + Excellent Benefits | From The ECS Recruitment Group Ltd

    Technical Support Analyst - 2nd Line Salary: £25,000 - £30,000 Location: Chertsey Working as a Technical Support Analyst (2nd Line) for a market leading software house that provide solutions to... the healthcare industry, you will be responsible for dealing with a variety of customers technical issues whilst maintaining excellent customer service. The role offers a great deal of training and career progression, including the support of their bespoke key products. Key Experience Includes: - Windows Server 2008 - 2012 R2 Support (CPU utilisation etc.) - Oracle / SQL Support - SQL Scripting / Database querying - Networking diagnostics / support - Remote Printer troubleshooting / installing - Error logging Experience working within the healthcare industry is beneficial, as...

  10. IT Service Desk Analyst - IT Technician - High Wycombe £25, 000

    High Wycombe | £20k - £25k pa | From Ashdown Group

    IT Service Desk Analyst - IT Helpdesk Technician - High Wycombe, Buckinghamshire - £25,000 Job Title: IT Service Desk Analyst - IT Helpdesk Technician Key Skills: 1st & 2nd line telephone &... IT managed service provider in the High Wycombe area going through continued growth and expansion. They require an experienced 1st & 2nd line Service Desk Analyst to join a customer focused IT support ... site visits to work on projects and provide onsite support. If you are a 1st &/or 2nd line IT Service Desk Analyst and you are looking for a new challenge please send me your CV immediately. My client will match your skill set with a salary of between £20,000 - £25,000. Please state ref: ASH14564CP in the subject line. Key Words: 1st Line Service Desk Analyst, 1st Line Helpdesk Analyst, 2nd...

  11. 2nd Line Support Engineer, Network Support Engineer, Telecoms S

    Telford | £20k - £25k pa + Generous Benefits | From ShortList Recruitment Limited

    Shortlist Recruitment have a great opportunity for a 2nd Line Support Engineer, Network Support Engineer, Telecoms Support Engineer to work within a well funded innovative technology led... organisation at their head office in Birmingham. As a 2nd Line Support Engineer, Network Support Engineer, Telecoms Support Engineer you'll be responsible for providing support for all fixed voice and network services supplied to my client's customers. Experience required for the 2nd Line Support Engineer, Network Support Engineer, Telecoms Support Engineer role: Voice Service ... a telecoms and networking related environment is essential for this 2nd Line Support Engineer, Network Support Engineer, Telecoms Support Engineer role as is strong knowledge of connectivity technologies...

  12. 2nd Line Support Engineer, Network Support Engineer

    Telford | £20k - £25k pa + Generous Benefits | From ShortList Recruitment Limited

    Shortlist Recruitment have a great opportunity for a 2nd Line Support Engineer, Network Support Engineer, Telecoms Support Engineer to work within a well funded innovative technology led... organisation at their head office in Birmingham. As a 2nd Line Support Engineer, Network Support Engineer, Telecoms Support Engineer you'll be responsible for providing support for all fixed voice and network services supplied to my client's customers. Experience required for the 2nd Line Support Engineer, Network Support Engineer, Telecoms Support Engineer role: Voice Service ... a telecoms and networking related environment is essential for this 2nd Line Support Engineer, Network Support Engineer, Telecoms Support Engineer role as is strong knowledge of connectivity technologies...

  13. 2nd Line Support Engineer - Chippenham - Up to £30, 000

    Chippenham | £20k - £30k pa + benefits | From ROC Search Limited

    2nd Line Support Engineer - Chippenham - Up to £30,000 Roc Search are currently recruiting for an experienced 2nd Line Support Engineer four our client within the IT Managed Services arena. The... in a 2nd line position *Knowledge of working for a Managed Service Provider (desirable) *Excellent customer service skills *Strong Networking skills, including configuration and support *Thorough ... successful candidate will be providing 2nd line support to clients remotely and on-site, the key element of this position is to ensure all client SLA's are maintained. The successful candidate will be in charge of workloads escalated from the 1st line service desk team, taking responsibility for ensuring the ticketing system is fully up to date. A full drivers licence, ability to gain SC...

  14. 2nd Line Support Technician - Stockport - £25K

    Bramhall | £20k - £25k pa + Benefits | From Adria Solutions Limited

    2nd Line Support Technician - Stockport. £25,000 (depending on skills and experience) plus annual bonus and benefits. Our client based near Stockport is currently looking for a skilled 2nd Line...: * Experience in a 2nd line IT Service Desk role * Excellent communication and customer service skills * Track record of a positive approach to learning * Strong working knowledge of Windows 7, RDP, AD, MS ... Support Technician. This role would suit an enthusiastic 2nd Line Technician, who is happy to get involved in all aspects of the job. This is a small and very busy team, working on cutting edge projects, interfacing with all areas of our business. This role will involve out of hours evening/weekend work on a shift and on-call basis. Responsibilities: * Provide 1st and 2nd line support for...

  15. Desktop Support Engineer (2nd Line) - Leading company!

    Hatfield | £25000.00 - £28000.00 pa + shift allowance, bens | From Understanding Recruitment Ltd

    Desktop Support Engineer (2nd Line) - Innovative technology company! We are a rapidly growing, leading company with a nationwide presence. We are at the forefront of technology with award-winning... at our main site in Hatfield, Hertfordshire, and take responsibility for providing both 2nd line technical support combined with exceptional customer service. As the successful Desktop Support Engineer you will boast a track record within 2nd line service desk support, coupled with an unrivalled customer focused manor. **This role requires flexibility to work a 4-on/4-off day & night shift ... receive exceptional training and the opportunity to progress throughout the company. If you are passionate about customer services and are looking to build upon your 2nd line technical experience then...

  16. Desktop Support Engineer (2nd Line) - Leading company!

    Andover | £25000.00 - £28000.00 pa + shift allowance, bens | From Understanding Recruitment Ltd

    Desktop Support Engineer (2nd Line) - Innovative technology company! We are a rapidly growing, leading company with a nationwide presence. We are at the forefront of technology with award-winning... Andover, and take responsibility for providing both 2nd line technical support combined with exceptional customer service. As the successful Desktop Support Engineer you will boast a track record within 2nd line service desk support, coupled with an unrivaled customer focused manor. **This role requires flexibility to work a 4-on/4-off day & night shift pattern (as of December 2015) as well as ... and the opportunity to progress throughout the company. If you are passionate about customer services and are looking to build upon your 2nd line technical experience then apply now for immediately consideration...

  17. 1st Line Software Support - Application Support

    Bardon Hill | £15k - £17k pa + benefits | From Big Red Recruitment Midlands

    A very successful software house is looking for a Graduate Trainee to join their growing team based in Coalville (Leicester) as a 1st Line Application Support Analyst. The organisation have a built...: Graduate, trainee, business, business support, application support, IT, support, support engineer, 2nd line support, 1st line support, 2nd line, 2nd level help desk, 2nd/3rd line support, 2nd line support engineer, customer service, help desk, customer support, managed service, customer information, Leicester, Hinkley, Nuneaton, Tamworth, Coalville, Atherstone, Coventry, Market Bosworth ... and interacting with customers. You will develop your knowledge and skills to take on the responsibility of supporting customers and providing 1st support to all customers. It is therefore highly...

  18. 2nd Line Support Engineer

    Salford | £22k - £26k pa | From Senitor Associates Limited

    2nd Line Support - Salford - MSP - £22-26K Active Directory - Exchange - HyperV - Netgear My client is a fully WEEE compliant and award winning IT Solutions & Support Specialist. As..., my client are a well respected and well known service provider based in Salford Quays. Roles and responsibilities as a 2nd Line Support Engineer include: *Supporting an external client base ... *Office 365 2nd Line Support - Salford - MSP - £22-26K Beneficial skills: *TCPiP *DNS/DHCP *Office365 Send your CV over as soon as possible to beat your competitors and avoid disappointment. For more information call Theo Hall on *********** or alternatively, Email me on T******************** 2nd Line Support - Salford - MSP - £22-26K Active Directory - Exchange - HyperV...

  19. 2nd Line Technical Support Analyst- MSP

    Crayford | £25k-£33k + benefits | From The Resourcing Hub

    2nd Line Technical Support Analyst- MSP Our client is in need of a 2nd Line Technical Support Analyst- MSP for a permanent role based in Sidcup, Kent, offering a package of between £25k-£33k and... benefits. Our 2nd Line Technical Support Analyst- MSP will be a highly motivated, customer focused professional keen to join our clients thriving IT Service Desk team. The purpose of the role will involve ensuring our client's customers receive the best possible service by providing mentoring and guidance to 1st line members of the team as well as taking ownership of calls that may arise, providing 2nd line IT Support to internal users and external supported customers both on customer site and over the phone. The core technology where you will need to demonstrate extensive...

  20. 2nd Line Support Engineer - Cisco - £22-26K

    St Helens | £22k - £26k pa + Benefits | From Senitor Associates Limited

    2nd Line Support Engineer - St. Helens - Cisco - £22-26K Cisco - Vmware - Active Directory - Office I have an excellent opportunity to join one of the fastest growing IT service providers... service throughout. To be considered for this role you MUST be a CCNA Qualified Support Engineer Roles and responsibilities as a 2nd Line Support Engineer include: *Diagnosing issues ... around as a 2nd Line Support Engineer specialising in Cisco. We are looking for an experienced Cisco Support Engineer to provide Level 2 technical support predominantly around the Cisco network ... email/system updates *Following all ITIL issued processes and guidelines 2nd Line Support Engineer - St. Helens - Cisco - £22-26K Beneficial skills: *Server Solutions experience - Exchange...