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2Nd Line Customer Service Jobs

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  1. 2nd Line Support Engineer / Desktop / Exchange / Windows

    Croydon, Surrey | £24000 - £26000 per annum + Bens | From Reflex Computer Recruitment.

    2nd Line Systems Engineer / 2nd Line Support Analyst / 2nd Line Onsite Support Engineer / Technical Support / Desktop / Windows Server / Exchange / Active Directory / VMWare / Citrix / Helpdesk /..., Surrey. I am looking for a 2nd Line Systems Engineer / 2nd Line Support Analyst / 2nd Line Onsite Support Engineer who have exceptional customer service skills and come from an IT Support Services and / or Helpdesk background. The role will require you to handle both 1st and 2nd line support to clients with good promotion prospects. Responsibilities include: 2nd Line Onsite Support ... 2nd Line Systems Engineer will build excellent communication lines with client to keep them up to date with the status of their call and provide outstanding customer service What I'm looking for...

  2. Desktop Support Engineer

    Newcastle Upon Tyne | £27000.00 - £30k pa + benefits | From Harris Global

    Desktop Support Engineer, 2nd Line, Windows A leading financial services company want to hire a Desktop 2nd Line Support Analyst to ensure systems are available during core business hours... suppliers/vendors on an as need basis. Technologies & skills: Excellent communication and customer service skills Windows Operating Systems/Windows 7 Microsoft Office Reuters, Bloomberg, Fidessa Workstation and Trader (preferable not essential) If you feel you have the relevant skills and experience then please apply for a full job description. Support Engineer, 2nd Line, Windows, Support Engineer, 2nd Line, Windows, Support Engineer, 2nd Line, Windows ...

  3. 2nd Line Support Engineer – Windows, ITIL, Microsoft

    Croydon, Surrey | - £23k-£28k | From 4it Recruitment Ltd

    2nd Line Support Engineer – Windows, ITIL, Microsoft A position has arisen for an experienced 2nd Line Support Engineer to join a very successful and growing professional services business in... their central Croydon office. This 2nd Line Support Engineer role is an opportunity to join a busy service desk where customer care is paramount and a chance to excel and grow within the business. The 2nd Line Support Engineer will be responsible for managing incidents/requests using a ticket logging system, providing 1st and 2nd line support, monitor/manage systems backups and remote servers, providing first class technical support/solutions and escalating calls where appropriate, working within an ITIL environment. Experience Required: · Previous experience working in a 2nd line...

  4. 2nd Line Support Analyst - 2nd Line Servicedesk

    Woking | - £22k-£27k | From Send

    2nd line Servicedesk Analyst Established and successful provider of fully managed IT Support services emplying c250 people, is recruiting a 2nd line Servicedesk analyst to work on the managed... services helpdesk remotely supporting diverse client infrastructures based on Windows, Microsoft, Citrix, Virtualisation, Storage and Networking technologies. This is an excellent opportunity to gain new skills and also gain industry leading certifications. As a 2nd Line Support Analyst you will have ideally worked in a remote support role previously, in a busy technical support and customer environment. As a 2nd Line support analyst you will provide email, telephone and remote dial in support to clients. You will have good troubleshooting skills in technologies including MS Desktop/Server...

  5. 2nd Line Support Engineer/Service Desk Analyst

    Chippenham, Wiltshire | £13.00 per hour | From Global Technology Solutions Ltd

    An exciting opportunity has arisen for an experienced 2nd Line Support engineer to join a fantastic company based in Chippenham. Job Role & Responsibilities for a 2nd Line support Analyst: 2nd... line engineer required for a highly successful Managed Service Provider based in Chippenham, Wiltshire. We are seeking a technically strong, highly motivated individual to join the busy helpdesk team. You will be providing 2nd line support remotely from the helpdesk and also whilst at our customers offices, ensuring Service Levels are maintained, the ticketing system is fully up to date with ... approach to occasional stays away from home when needed ? Minimum of 2 years proven experience working in a 2nd line position ? Knowledge of working for a Managed Service Provider (desirable...

  6. 2nd Line Support Engineer/Service Desk Analyst

    Chippenham, Wiltshire | £13.00 per hour | From Global Technology Solutions Ltd

    An exciting opportunity has arisen for an experienced 2nd Line Support engineer to join a fantastic company based in Chippenham. Job Role & Responsibilities for a 2nd Line support Analyst: 2nd... line engineer required for a highly successful Managed Service Provider based in Chippenham, Wiltshire. We are seeking a technically strong, highly motivated individual to join the busy helpdesk team. You will be providing 2nd line support remotely from the helpdesk and also whilst at our customers offices, ensuring Service Levels are maintained, the ticketing system is fully up to date with all ... occasional stays away from home when needed ? Minimum of 2 years proven experience working in a 2nd line position ? Knowledge of working for a Managed Service Provider (desirable) ? Excellent customer...

  7. 2nd Line Support Analyst (LAN, Exchange, VMware, AD) - Manchester

    North West | £23000 - £27000 per annum | From Baltimore Consulting

    2nd Line Support Analyst (LAN, Exchange, VMware, AD) - Manchester - £23 - 27K Opus currently has an urgent requirement for a 2nd Line Support Analyst (LAN, Exchange, VMware, AD) for a ... training and development providing the platform for quick progression.  The successful candidate will work within the Technical Services team supporting internal/customer infrastructure and staff. 2nd Line Support Analyst (LAN, Exchange, VMware, AD) - Manchester - £23 - 27K Skills we would love you to have: DNS/DHCP Cisco Switching & Firewalls Active Directory & Group Policy Microsoft Exchange 2010-13 VMware/Hyper-V Microsoft Windows, Server & Desktop Citrix XenApp/XenDesktop SQL Server NetApp 2nd Line Support Analyst (LAN, Exchange, VMware, AD) - Manchester - £23 - 27K This...

  8. 1st/2nd Line Support Engineer, Essex

    Romford, Essex | £190 - £210 Per Day | From Kyna Associates

    IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer, Microsoft Active Directory, Microsoft Exchange, SQL, Data Analysis, Romford,... Essex. 6 month contract, Day rate £190 - £210. IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer with excellent Active Directory ... line, 2nd line support to users at all levels across the company therefore this role requires excellent communications skills. Candidates must have experience in working in a very customer focused ... organisation skills. The key skills and experience required for this IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer opportunity are...

  9. 1st/2nd Line Support Engineer, Essex

    Romford, Essex | £190 - £210 per day | From Kyna Associates

    IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer, Microsoft Active Directory, Microsoft Exchange, SQL, Data Analysis, Romford,... Essex. 6 month contract, Day rate £190 - £210. IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer with excellent Active Directory ... line, 2nd line support to users at all levels across the company therefore this role requires excellent communications skills. Candidates must have experience in working in a very customer focused ... organisation skills. The key skills and experience required for this IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer opportunity are...

  10. Helpdesk Analyst - Manchester - Windows, AD

    Manchester | £120 - £180 per day | From Vertical IT

    2nd Line Support Analyst - URGENT - Windows, Active Directory, Application Support, Basic SQL - MANCHESTER - £120 - 180 per day We have a very exciting opportunity with a leading employer in... Manchester for a 2nd Line Support Analyst. As a Windows, Active Directory, Application Support, Basic SQL 2nd Line Support Analyst you will resolve a wide range of issues for external users. Your main responsibilities will include dealing with very high call volumes and providing outstanding customer service and timely resolutions. To be successful you will have the following skills ... , Application Support, Basic SQL 2nd Line Support Analyst will have a great communication skills and attention to detail. In addition the successful Windows, Active Directory, Application Support...

  11. 2nd Line Support - Wakefield, City Centre

    Wakefield, West Yorkshire | £20000 - £22000 per annum + excellent benefits | From Vertical IT

    ***3 x NEW ROLES: 2nd Line Support Analysts (2nd Line Service Desk) - Wakefield, City Centre - Global Organisation*** ROLE: 2nd Line Support (x 3 roles) SKILLS: 2nd Line Support, Desktop..., Barnsley, Castleford, Normanton, Ackworth, Cleckheaton, Huddersfield and surrounding areas 2nd Line Support Analyst: I am working as a sole supplier with a Market Leading Professional Services business during an exciting time of substantial growth to recruit for multiple 2nd Line Support Analysts. This is a great opportunity for 3 x customer focused 2nd Line Support Analysts who thrive of problem solving and excellent customer satisfaction to join the team in Wakefield. As the successful 2nd Line Support Analysts you will report to the EMEA Service Desk Manager and be based in...

  12. 1st / 2nd Line Service Desk Analyst

    York | £100.00 - £130.00 per day | From Spring Technology

    1st / 2nd Line Service Desk Analyst required for a market leading organisation in York. Contract Duration: 3 months Day rate: £100 - £130 per day You will provide technical support on PCs, ICT... - Excellent customer service skills - Ability to resolve complaints - Maintain correct and accurate logs Skills required: - Service desk - 1st line support - 2nd line support - ITIL Processes ... equipment, networks and associated equipment for the group of companies comprising 16 offices and over 1000 users. You will have a background in 1st line support, 2nd line support, and service desk. You will be required to perform 1st line and 2nd line service desk duties. You will be accountable for the following: - resolving incidents and identify recurring incidents - correctly logging...

  13. 2nd Line Support Engineer - Croydon - up to 28k + benefits

    Croydon | £25k - £30k pa + excellent benefits inc bonus | From Vertical IT

    *** Excellent New Role: 2nd Line Support Engineer - Croydon - up to £28k *** ROLE: 2nd Line Support Engineer, IT Support, IT Analyst, 2nd Line SKILLS: Windows, Active Directory, Exchange,...: permanent role SALARY: £23-28K BENEFITS: Excellent benefits SECTOR: Professional Services START: ASAP 2nd Line Support Engineer: Due to growth an opportunity has arisen for a 2nd Line Support Engineer to join the team in Croydon. This is a great role working for a market leading business working in a state of the art office!!!! If you are a 2nd Line Engineer looking for the opportunity to ... the majority of customer incidents. * Provide overflow 1st line support when needed 2nd Line Support Engineer Skills: * Proven experience working in Systems Support, 2nd line Engineer support roles...

  14. 2nd Line Desktop Support Engineer

    West London | £28000.00 - £32000.00 pa + benefits | From PCR Recruitment Limited

    2nd Line IT Desktop Engineer, Ealing, 3 month (rolling) Fixed Term Contract, to £32k We are working with a leading media and technology company based in London who provide a range of broadcast... related technology services to organisations throughout the UK and Europe. A role has arisen within their internal 2nd Line IT Support Team for an enthusiastic Desktop Engineer with at least 3 years previous commercial experience in a similar 2nd line technical support environment. The role is to provide 2nd line internal corporate desktop support to over 800 internal users across 3 locations. The successful applicant will have a good level of experience in 2nd line IT support and have excellent customer service and communication skills. Knowledge of ITIL process/practices is required...

  15. 2nd Line Engineer/ Security Engineer

    Leeds | £28k - £35k pa + benefits | From Global Technology Solutions Ltd.

    2nd Line Engineer/ Security Engineer Fantastic opportunity to join a company based near Leeds who provide network and security support to a growing base of clients. Based in a dedicated Security... Operations Centre, the primary responsibility of the 2nd Line Security Engineer will be to provide second line technical support for managed service customers. Day to day activities would include: * Providing 2nd line support- Incident/Problems/Changes * Provide guidance to adjacent support tiers * Identify, resolve and report security issues - including updating documentation * On call for escalation as part of a second line support team As a 2nd Line Engineer/ Security Engineer you will have strong experience (vendor qualifications) and proven expertise in a least three...

  16. 2nd Line NOC Engineer/ Security Engineer

    Leeds | £28000 - £35000 per annum + benefits | From Global Technology Solutions Ltd

    2nd Line NOC Engineer/ Security Engineer Fantastic opportunity to join a company based near Leeds who provide network and security support to a growing base of clients. Based in a dedicated... Security Operations Centre, the primary responsibility of the 2nd Line Security Engineer will be to provide second line technical support for managed service customers. Day to day activities would include: * Providing 2nd line support- Incident/Problems/Changes * Provide guidance to adjacent support tiers * Identify, resolve and report security issues - including updating documentation * On call for escalation as part of a second line support team As a 2nd Line Engineer/ Security Engineer you will have strong experience (vendor qualifications...

  17. 2nd Line Support Analyst - Contract - £10-15ph

    Manchester | £10 - £15 p hour | From Applause IT Limited

    2nd Line Support analyst (3 week contract) - Manchester Second line support analyst with excellent service desk and desktop support experience sought by one of the UK's best software houses... excellent customer focussed service. You will have the following responsibilities: - Monitoring live websites and internal applications - Raise incidents and deal with tickets accordingly - Provide first class service to internal and external users If you are a 2nd line support analyst looking for immediate work and have proven experience providing excellent desktop and user support ideally in a software development environment then please apply below! 2nd Line Support analyst (3 week contract) - Manchester ...

  18. 1st and 2nd Line Support. £18-20k. South Bristol

    Clevedon | £18-20,000 + Bens | From Xist4 IT Recruitment

    1st Line and 2nd Line Support Engineer, South Bristol, £18-20,000 (dependent on experience). This is an excellent opportunity for a 1st line and 2nd Line Support Engineer with 1-2 years... Office. - Must be someone that is happy in a 1st and 2nd line support role and environment. - Must have excellent English communication experience. - Must be eligible to work in the UK. About the Role: This a fast paced environment that will require good organisation and support prioritisation skills. Our client seeks a 1st and 2nd Line Support Engineer ( Helpdesk, 1st Line Support, Desktop Support, Windows Desktop, MS Office ) that will be responsible for: - Providing 1st / 2nd line support for internal users. - Providing desktop, software and hardware support. - Providing...

  19. 2nd line support analyst - Peterborough

    Whittlesey | £26k to £27k | From Directions On-Line Limited

    2nd line Support Analyst - Peterborough - up to 27k The Company - 2nd line Support Analyst - Peterborough The successful candidate will have a technical background and additionally, be able to... continued expansion. The 2nd line support analyst is offered a long term future in this well established and successful organisation. The company are interested in candidates who are looking to progress to 3rd line support. The candidate - 2nd line Support Analyst - Peterborough The Support Analyst should be self-motivated with a strong desire to understand technology. Full training in learning the in house applications ,in order to provide client support will be given but the successful candidate will need to show an enthusiasm for learning. The 2nd line support Analyst should have...

  20. 2nd Line Support Analyst

    Woking | From £22,000 to £27,000 per annum | From Send Resourcing

    2nd line Servicedesk Analyst Established and successful provider of fully managed IT Support services emplying c250 people, is recruiting a 2nd line Servicedesk analyst to work on the managed... services helpdesk remotely supporting diverse client infrastructures based on Windows, Microsoft, Citrix, Virtualisation, Storage and Networking technologies. This is an excellent opportunity to gain new skills and also gain industry leading certifications.  As a 2nd Line Support Analyst you will have idealy worked in a remote support role previously, in a busy technical support and customer environment. As a 2nd Line support analyst you will provide email, telephone and remote dial in support to clients. You will have good troubleshooting skills in technologies including MS Desktop/Server...

Second line customer service support handle queries from first line advisors, and usually require a level of technical expertise in the sector that they work in.

Who can I work for?

Most industries have positions available for second line customer service assistants but there is particularly high demand for them in companies dealing with IT, electrical goods and communications.

Where and when can I work?

The majority of positions are office-based and you will work standard office hours of 9am – 5pm Monday to Friday. Some out of hours work may be required if you are needed to undertake work on site.

What can I earn?

Salary is dependant on the sector you work in and where you are based in the country but you can expect to start on around £20,000.

What are the benefits?

Many organisations will offer a benefits package alongside your salary, such as a pension scheme and healthcare.

Are there chances of promotion?

You can move on to third line customer support, which could see you visiting client and customer premises to work with them directly. You can also progress to team leader and supervisory roles, and eventually into management.

What will I be responsible for?

You will be responsible for handling escalations from customers and the first line team plus liaising with higher-level support and third party partners to deliver effective solutions to customer issues. You might also be responsible for the creation and testing of new products as requested by the product manager, other business areas or external customers.

Do I need any experience?

A background in first line customer support is beneficial as is proven problem-solving skills and, in some industries, technical knowledge. For example, if you are providing support for a computer package it will be essential that you know the product inside out.

What attributes are needed?

You will need to have excellent interpersonal skills and the ability to translate technical information into layman's terms. Excellent problem-solving skills, a tenacious attitude and flexibility is also desirable in this role.