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2Nd Line Customer Service Jobs

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  1. Service Desk 2nd line Customer Support Technical Support Temp

    Camberley | £24,000 + 20% Shift Allowance | From IT Connections

    Service Desk| Customer Support | Technical Support person required for 12 months temp cover within this global provider of IT solutions. Maybe an opportunity to join permanently after the 12 months..., Technical Support, IT Service Desk or similar role Experience of supporting external customers. Good experience of technical analysis & trouble shooting. Working knowledge of Windows and UNIX/Linux OS Outstanding communications skills Service Desk| Customer Support | Technical Support This job was originally posted as www.totaljobs.com/JobSeeking/Service-Desk--2nd-line-Customer-Support ... temporary contract. In this role you will handle technical queries/issues from their customers. You will handle the call/incident and after your training you will try to resolve the problem or...

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  2. Service Desk 2nd line Customer Support Technical Support

    Camberley | £24,000 + 20% Shift Allowance | From IT Connections

    Service Desk| Customer Support | Technical Support person required within this global provider of IT solutions. In this role you will handle technical queries/issues from their customers. You will... salary for this. Summary of Skills Required: Previous experience in an IT Customer Support, Technical Support, IT Service Desk or similar role Experience of supporting external customers. Good experience of technical analysis & trouble shooting. Working knowledge of Windows and UNIX/Linux OS Outstanding communications skills Service Desk| Customer Support | Technical Support This job was originally posted as www.cwjobs.co.uk/JobSeeking/Service-Desk--2nd-line-Customer-Support--Technical-Support_job60877854 ...

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  3. IT Engineer- 2nd Line Support

    Didcot | £20000 - £27000 per annum + Benefits | From Capita Resourcing - IT Resourcing

    IT Engineer- 2nd Line Support £20,000-£27,000 I have a fantastic opportunity for an experianced 2nd line support engineer to join a rapidly growing and hugely successful IT Services company in... the opportunity to expand your knowledge and grow your career whilst working in a tight knit and extremely supportive environment. This position would suit candidates with previous 2nd line support experiance. IT Engineer- 2nd Line Support Key Skills: Windows Infrastructure Microsoft operating systems Active Directory Outlook 2nd line support experinace LAN/WAN Networking Linux Troubleshooting IT Engineer- 2nd Line Support £20,000-£27,000 Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation...

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  4. 2nd line Support Engineer/Windows/Desktop/Server/Exchange/Cisco

    Kent | From £25,000 to £35,000 per annum + Benefits | From Coal IT Services

    2nd line Support Engineer/Windows/Desktop/Server/Exchange/Cisco Location: Kent Salary: £25,000 - £35,000 + Benefits Permanent A leading consultancy seeks a 2nd line Support... customer focussed approach ensuring calls are logged accurately and resolved efficiently using the Helpdesk Management system Providing a customer focused 2nd line support service for all IT related issues. Assisting in the provision of 1st and 2nd line support wherever possible. Ensuring all problems are dealt with efficiently Providing advice to users and colleagues alike 2nd line ... East London. Looking ideally for a candidate who has their own transport as there will be travel involved. Please apply for a full job spec and additional client information. 2nd line Support...

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  5. 1st / 2nd Line Support Analyst

    Manchester | £16000 - £20000 per annum | From Modis

    1st / 2nd Line Support Analyst required for a varied role, remotely supporting internal users with mainly 1st line support issues but also some 2nd line escalations. This role involves working for... an established organisation, within an excellent working environment. This role will involve the following duties and responsibilities: - Providing a high level of customer service and 1st line ... log all calls taken that need to be escalated to the 2nd line support team. - Assist the 2nd line team in resolving user's issues. The ideal candidate will have experience in working in a similar role and will have the following skills, experience and knowledge: - 1st / 2nd line support experience. - Excellent telephone and communication skills. - MS Windows - MS Office - Active Directory...

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  6. 2nd Line Support Analyst, IT Officer, IT Engineer, Windows

    Oxford | - £29k | From Haybrook IT Resourcing Ltd

    An IT Officer / 2nd Line Support Analyst is required by my globally renowned client, based in Oxford, to provide technical 2nd line support to their varied customer base. The candidate will be... responsible for resolving a wide range of desktop issues and supporting my client's main networks. The IT Officer / 2nd Line Support Analyst will: * Provide 1st, 2nd and occasionally 3rd line support * Support the client's IT customers by delivering professional and timely responses to technical queries in person, via email and telephone * Troubleshoot and maintain software and hardware The successful IT Officer / 2nd Line Support Analyst will need the following: * Proven experience in 2nd line IT support, preferably in a Helpdesk environment * Excellent...

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  7. 1st Line /2nd Line/ Technical Support Engineer

    Maidstone | £18000 - £25000 per annum + benefits | From Global Technology Solutions Ltd

    1st Line/ 2nd Line/ Help Desk/ Technical Support Engineer We are looking for candidates with good 1st Line, 2nd Line or Service Desk experience to work for this market leading company who... specialise in Internet Security solutions and Managed Services. The role of the 1st Line/ 2nd Line/ Technical Support Engineer is to provide support for customers. It is essential that you are able ... systems Security Clearance Main Responsibilities of the Help Desk/ First Line/ 2nd Line/ Technical Support role: ? Answering customer queries quickly and efficiently working to specific SLA's ... management for clients, providing a single point of contact for customers to escalate issues If you have previous experience in 1st Line, 2nd Line or Technical Support in an IT environment...

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  8. Cloud Service Desk Specialist

    City | Competitive | From Harrington Starr

    An well placed market maker based in the heart of London seeks a Cloud Service Desk Specialist to join their thriving office, supporting 2nd and 3rd line queries around the use of its award winning... business to join with a strong culture of team-work and active participation. The Cloud Service Desk Specialist (2nd Line, 3rd line, Support) will be responsible for: Delivering resolutions to customer ... software. As their Cloud Service Desk Specialist (2nd Line, 3rd line, Support), you will be expected to uphold the core values of their business and attitude towards the exciting world of working ... Cloud Service Desk Specialist (2nd Line, 3rd line, Support) role, it is important that the following experience and character traits are applicable to you: Experience in 2nd Line and 3rd line...

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  9. 2nd Line Technical Support Analyst

    Kent | £25000 - £35000 per annum | From Verticality Ltd

    2nd Line Technical Support Analyst Location: Kent Salary: £25-35k Keywords: Desktop support, software support, Hardware Support, 2nd line support, 1st line support. Our Client is an award... winning IT Services Company providing technical solutions to clients in London and South-East England. We are looking for a customer focussed 2nd Line Technical Support Analyst to provide support to all employers and clients. This may involve some visits to client sites for issues that cannot be dealt with remotely. Experience that would be particularly relevant: - 2+ years` experience providing IT support to both colleagues and clients. - Experience providing 2nd line support. - IT/Microsoft Qualification (MCSE, MCITP, CCNA). - Experience with the following systems/environments: o...

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  10. 2nd Line Support Engineer

    Burgess Hill | From £23,000 to £25,000 per annum | From Owen Daniels Consultancy

    2nd Line Support Engineer £25k basic + pension + healthcare+ flexi bens + holiday Are you a 2nd Line Support Engineer providing support via email, phone and remote tools? If so then... Directory · Exchange 2007 · Citrix XenApp - Basic Administration · Strong and demonstrable troubleshooting skills. Purpose of Role for 2nd Line Support Engineer are : As a member of the Support Services team, you will play a key role in the delivery of high quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service. This position of the 2nd Line Support Engineer requires strong communication skills, along with troubleshooting, problem-solving and technical skills using various...

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Second line customer service support handle queries from first line advisors, and usually require a level of technical expertise in the sector that they work in.

Who can I work for?

Most industries have positions available for second line customer service assistants but there is particularly high demand for them in companies dealing with IT, electrical goods and communications.

Where and when can I work?

The majority of positions are office-based and you will work standard office hours of 9am – 5pm Monday to Friday. Some out of hours work may be required if you are needed to undertake work on site.

What can I earn?

Salary is dependant on the sector you work in and where you are based in the country but you can expect to start on around £20,000.

What are the benefits?

Many organisations will offer a benefits package alongside your salary, such as a pension scheme and healthcare.

Are there chances of promotion?

You can move on to third line customer support, which could see you visiting client and customer premises to work with them directly. You can also progress to team leader and supervisory roles, and eventually into management.

What will I be responsible for?

You will be responsible for handling escalations from customers and the first line team plus liaising with higher-level support and third party partners to deliver effective solutions to customer issues. You might also be responsible for the creation and testing of new products as requested by the product manager, other business areas or external customers.

Do I need any experience?

A background in first line customer support is beneficial as is proven problem-solving skills and, in some industries, technical knowledge. For example, if you are providing support for a computer package it will be essential that you know the product inside out.

What attributes are needed?

You will need to have excellent interpersonal skills and the ability to translate technical information into layman's terms. Excellent problem-solving skills, a tenacious attitude and flexibility is also desirable in this role.

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