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2Nd Line Customer Service Jobs

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  1. Service Desk 2nd line Customer Support Technical Support Temp

    Camberley | £24,000 + 20% Shift Allowance | From IT Connections

    Service Desk| Customer Support | Technical Support person required for 12 months temp cover within this global provider of IT solutions. Maybe an opportunity to join permanently after the 12 months..., Technical Support, IT Service Desk or similar role Experience of supporting external customers. Good experience of technical analysis & trouble shooting. Working knowledge of Windows and UNIX/Linux OS Outstanding communications skills Service Desk| Customer Support | Technical Support This job was originally posted as www.totaljobs.com/JobSeeking/Service-Desk--2nd-line-Customer-Support ... temporary contract. In this role you will handle technical queries/issues from their customers. You will handle the call/incident and after your training you will try to resolve the problem or... More

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  2. Service Desk 2nd line Customer Support Technical Support Temp

    Camberley | £24,000 + 20% Shift Allowance | From IT Connections

    Service Desk| Customer Support | Technical Support person required for 12 months temp cover within this global provider of IT solutions. Maybe an opportunity to join permanently after the 12 months..., Technical Support, IT Service Desk or similar role Experience of supporting external customers. Good experience of technical analysis & trouble shooting. Working knowledge of Windows and UNIX/Linux OS Outstanding communications skills Service Desk| Customer Support | Technical Support This job was originally posted as www.totaljobs.com/JobSeeking/Service-Desk--2nd-line-Customer-Support ... temporary contract. In this role you will handle technical queries/issues from their customers. You will handle the call/incident and after your training you will try to resolve the problem or... More

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  3. Service Desk 2nd line Customer Support Technical Support Temp

    Camberley | £24,000 + 20% Shift Allowance | From IT Connections

    Service Desk| Customer Support | Technical Support person required for 12 months temp cover within this global provider of IT solutions. Maybe an opportunity to join permanently after the 12 months..., Technical Support, IT Service Desk or similar role Experience of supporting external customers. Good experience of technical analysis & trouble shooting. Working knowledge of Windows and UNIX/Linux OS Outstanding communications skills Service Desk| Customer Support | Technical Support This job was originally posted as www.cwjobs.co.uk/JobSeeking/Service-Desk--2nd-line-Customer-Support ... temporary contract. In this role you will handle technical queries/issues from their customers. You will handle the call/incident and after your training you will try to resolve the problem or... More

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  4. Technical Support Analyst (2nd Line)

    Cardiff | To £21K + Excellent Benefits | From Computer Recruiter Ltd

    Technical Support Analyst (2nd Line) Location: Cardiff, South Wales Salary: To £21K + Excellent Benefits Key Skills: Technical Support, Analysis, 2nd Line, Active Directory, SAM Services,... Application Packaging, Windows, Telecoms, VOIP Our client is looking for a 2nd Line Technical Support Analyst to effectively increase stakeholder value through commitment to driving efficiency and improving their customers' experience through the provision and management of IT services and solutions. As an experienced 2nd Line Technical Support Analyst, you must have: Excellent ... Directory, SAM Services, Application Packaging, Windows, Telecoms and/or VOIP. This 2nd Line Technical Support Analyst role is commutable from: Swansea, Neath, Bridgend, Cardiff, Caerphilly, Merthyr Tydfil... More

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  5. 2nd line support engineer / Windows / Desktop / Exchange / Cisco /

    Kent | From £25,000 to £35,000 per annum + Package | From Coal IT Services

    2nd line support engineer / Windows / Desktop / Server / Hardware / Exchange / BES / Location: Kent Salary: £25,000 - £35,000 + Benefits Permanent A leading... Providing a customer focused 2nd line support service for all IT related issues. Assisting in the provision of 1st and 2nd line support wherever possible. Ensuring all problems are dealt with ... consultancy seeks a 2nd line support engineer to join their expanding team. Great re-numeration and career prospects for the right kind of 2nd support engineer. Will be providing IT support to ... information. 2nd line support engineer / Windows / Desktop / Server / Hardware / Exchange / BES / This is the ideal role for a motivated professional, with a strong skill set that includes... More

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  6. 1st/2nd Line Support Engineer, Essex

    Romford, Essex | £190 - £220 Per Day | From Kyna Associates

    IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer, Microsoft Active Directory, Microsoft Exchange, SQL, Data Analysis, Romford, Essex.... 6 month contract, £200 - £250 Daily Rate (Depending on experience) IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer with excellent ... with excellent organisation skills. The key skills and experience required for this IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer ... and organised. The roles and responsibilities of this IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer will be varied, but will include... More

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  7. 1st/2nd Line Support Engineer, Essex

    Romford, Essex | £190 - £220 Per Day | From Kyna Associates

    IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer, Microsoft Active Directory, Microsoft Exchange, SQL, Data Analysis, Romford, Essex.... 6 month contract, £200 - £250 Daily Rate (Depending on experience) IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer with excellent ... with excellent organisation skills. The key skills and experience required for this IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer ... and organised. The roles and responsibilities of this IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer will be varied, but will include... More

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  8. 1st/2nd Line Support Engineer, Essex

    Romford, Essex | £190 - £220 per day | From Kyna Associates

    IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer, Microsoft Active Directory, Microsoft Exchange, SQL, Data Analysis, Romford,... Essex. 6 month contract, £200 - £250 Daily Rate (Depending on experience) IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer with ... candidates with excellent organisation skills. The key skills and experience required for this IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support ... , flexible and organised. The roles and responsibilities of this IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer will be varied, but will... More

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  9. 1st/2nd Line Support Engineer, Essex

    Romford, Essex | £190 - £220 per day | From Kyna Associates

    IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer, Microsoft Active Directory, Microsoft Exchange, SQL, Data Analysis, Romford,... Essex. 6 month contract, £200 - £250 Daily Rate (Depending on experience) IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer with ... candidates with excellent organisation skills. The key skills and experience required for this IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support ... , flexible and organised. The roles and responsibilities of this IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer will be varied, but will... More

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  10. 1st / 2nd Line Service Desk Engineer

    Dorking | £23000 - £30000 per annum + BENS | From Reflex Computer Recruitment.

    1st / 2nd Line and 2nd Line Service Desk Engineer - Dorking - £23,000 - £28,000 DOE, plus Benefits Our client, a leading IT Managed Services company based in Dorking , are looking to... recruit 2x 1st / 2nd Line and 2nd LineService Desk Engineers to join their busy team. As an experienced Service Desk Engineer , ideally from a Managed Services Provider background , you will be working within a dynamic and varied technical service desk team . The role will involve 1st and 2nd Line telephone and remote support to over 400 external customers, backed by service level targets and ITIL best practice . This position would ideally suit someone with experience of a 2nd line position or those with solid 1st line experience who are ready for the next step up to a blended... More

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Second line customer service support handle queries from first line advisors, and usually require a level of technical expertise in the sector that they work in.

Who can I work for?

Most industries have positions available for second line customer service assistants but there is particularly high demand for them in companies dealing with IT, electrical goods and communications.

Where and when can I work?

The majority of positions are office-based and you will work standard office hours of 9am – 5pm Monday to Friday. Some out of hours work may be required if you are needed to undertake work on site.

What can I earn?

Salary is dependant on the sector you work in and where you are based in the country but you can expect to start on around £20,000.

What are the benefits?

Many organisations will offer a benefits package alongside your salary, such as a pension scheme and healthcare.

Are there chances of promotion?

You can move on to third line customer support, which could see you visiting client and customer premises to work with them directly. You can also progress to team leader and supervisory roles, and eventually into management.

What will I be responsible for?

You will be responsible for handling escalations from customers and the first line team plus liaising with higher-level support and third party partners to deliver effective solutions to customer issues. You might also be responsible for the creation and testing of new products as requested by the product manager, other business areas or external customers.

Do I need any experience?

A background in first line customer support is beneficial as is proven problem-solving skills and, in some industries, technical knowledge. For example, if you are providing support for a computer package it will be essential that you know the product inside out.

What attributes are needed?

You will need to have excellent interpersonal skills and the ability to translate technical information into layman's terms. Excellent problem-solving skills, a tenacious attitude and flexibility is also desirable in this role.

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