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  1. 2nd Line Support Analyst

    Cheadle, Cheshire | £26000 - £32000 per annum + Benefits | From Rullion IT Plus

    2nd Line Support Analyst Windows VMware / Active Directory / Windows Server URGENTLY Recruiting / 2nd Line Support Analyst / Cheadle / £28-32k + Benefits VMware / Active Directory / Windows... with excellent customer service skills. To apply for this great 2nd Line Support Analyst opportunity please click the apply icon, or feel free to apply to me directly on ... Server This 2nd Line Support Analyst role is for someone with an excellent understanding of support in an fast paced environment. An individual looking for progression and a fresh challenge with a market leading global brand. Key Skills - 2nd Line Support Analyst *2nd line technical support experience with Windows 7, AD 2003/2008 and Office 2007/2010 as well as VMware / Active... More

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  2. 1st/2nd Line Support Engineer, Essex

    Romford, Essex | £200 - £250 Per Day | From Kyna Associates

    IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer, Microsoft Active Directory, Microsoft Exchange, SQL, Data Analysis, Romford, Essex.... 6 month contract, £200 - £250 Daily Rate (Depending on experience) IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer with excellent ... with excellent organisation skills. The key skills and experience required for this IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer ... and organised. The roles and responsibilities of this IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer will be varied, but will include... More

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  3. 1st/2nd Line Support Engineer, Essex

    Romford, Essex | £200 - £250 per day | From Kyna Associates

    IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer, Microsoft Active Directory, Microsoft Exchange, SQL, Data Analysis, Romford,... Essex. 6 month contract, £200 - £250 Daily Rate (Depending on experience) IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer with ... candidates with excellent organisation skills. The key skills and experience required for this IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support ... , flexible and organised. The roles and responsibilities of this IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer will be varied, but will... More

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  4. 2nd Line Support Engineer / Applications Support Analyst / SQL

    Northampton | - £21k-£24k | From Verticality Ltd

    2nd Line Support Engineer | Application Support Analyst | SQL Location: Towcester / Northampton area Salary: to £24k DOE plus excellent benefits including healthcare & contributory pension... accurate technical assistance and excellent customer service. As part of a highly capable technical team you will be responsible for predominantly 2nd line support, working to meet targets and user demands. Working for such a high calibre company will certainly take your career to the next step. We are looking for: . Proven 2nd line Application Support experience . High level of understanding ... scheme Hours: 37.5 hours per week Key words: 2nd Line Application Support, Windows Server 2008, 2008R2, 2012, Technical support, Technical Support Engineer, Customer Support, Application Support... More

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  5. 2nd Line Support Engineer

    Dorset | £12.00 - £13.50 per hour | From Hays

    IT Support Engineer - 2nd line support Dorset We are seeking an IT support engineer to undertake 2nd line support and technology rollout for my client, a leading organisation within the Dorset... area. My client has an influx of work over the coming months and requires a 2nd line support engineer to rollout new technology and deliver top class IT Support to service users across the organisation. Having had previous IT Support experience you will be responsible for the day-to-day support of 2nd line IT services. You will be involved in building desktops, imaging and refreshing software ... role including 2nd line support. Understanding of IT Service provision within a medium to large organisation. Good knowledge of Windows Server administration, Microsoft Active Directory and web... More

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  6. 2nd Line Support Analyst - Oxford - Publishing - x train to Mac

    Oxford | £24000.00 - £29000.00 per annum + benefits | From ReThink Recruitment

    Desktop/ 2nd Line IT Support Analyst - Oxford - Publishing/Education - x train to Mac!!! Windows 7, Windows XP, Mac, Hardware, Software, Outlook, Office, AD, Active Directory This global... educational publishing organisation based in Oxford is looking for an experienced 2nd Line/Desktop Support Analyst to join this small team and provide support to 300 users both on Windows O/S and Mac O/S. This is a 2nd line role so all calls filtered through the helpdesk get passed to this team and the successful candidate will have experience of working as a 2nd line support analyst providing ... issues on a selection of mobile devices including Android, Blackberry and IOS. Undertake a wide variety of support calls and provide an efficient support service to all customers, ensuring all... More

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  7. 2nd / 3rd Line Support Engineer - Night Shift

    Surrey | £30000 - £40000 per annum + Bonus + Benefits | From Reflex Computer Recruitment.

    2nd / 3rd Line Support Engineer - Surrey. Hyper-V, SCOM, Solarwinds / Monitoring - I am seeking a 2nd / 3rd Line Support Engineer, Second Line / Third Line Support Engineer, IT Operations Support... monitoring Handle phone-in and escalation of problems out of hours Provide 1st Line support and remote support to internal and external customers out of hours Provide 1st and 2nd Line support in response to monitoring and infrastructure events ordination of issue resolution to agreed Service Levels and Targets Escalation to 2nd and 3rd Line Support where necessary Pro-active daily ... position paying £30,000 to £40,000. We are seeking a dynamic, self-motivated and enthusiastic 2nd / 3rd Line Support Engineer with Monitoring and Virtualisation experience ideally including Hyper... More

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  8. Technical Support Engineer ( 1st / 2nd Line )

    Reading | £20k - 28k per year | From 360 Resourcing

    Associate Technical Support Engineer ( 1st / 2nd Line ) Our client is a market leading company within Cyber Protection Industry. Due to further expansion, they are seeking an Associate... Technical Support Engineer ( 1st / 2nd Line ) to join their Support team. The Associate Technical Support Engineer ( 1st / 2nd Line ) will have the opportunity to provide technical and service support to the Company's customer/client base. You will be responsible for responding to customer issues in line with Service Level Agreements and to ensure a full understanding, research and documentation of the issue. The Associate Technical Support Engineer ( 1st / 2nd Line ) will recommend solutions and follow through to resolution or escalate as and when necessary. The Associate Technical... More

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  9. 1st and 2nd Line Engineer

    Wolverhampton | £10 - £15 per hour | From Austin Fraser

    Austin Fraser are looking for an 1st/2nd line Line Support Engineer for a client based in Wolverhampton. Line 1/2 service desk customer facing technical fix via telephone & email. You will... need to be technically competent with MS products, password resets, Active Directory accounts, remote access workers - in-house telephony and mobile phones (blackberry etc.) along with some awareness of the technical infrastructure. You will ideally have previous experience working as both a 1st and 2nd Line Customer Engineer. If you are available immediately, please forward your CV ASAP. This job was originally posted as www.cwjobs.co.uk/JobSeeking/1st-and-2nd-Line-Engineer_job60177476 ... More

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  10. 2nd Line Service Desk

    Stoke-On-Trent | £22k - 24k per year | From Uniting Ambition

    2nd Line Service Desk Analyst - Stoke - £22'000-24'000 Industry leading online/ ecommerce transactional company, continuously at the forefront of their field are growing at a phenomenal rate.... development opportunities you will report to the Service Desk Team Leader, the 2nd Line Service Desk Technician will be responsible for providing 2nd / 3rd line support to approximately 2000 internal ... Windows Applications.  As a 2nd Line Service Desk Analyst you will be responsible for; Incident Logging / Management Incident and service requests logging 2nd Line incident investigation Escalating ... has a strong work ethic, is committed, reliable and is used to working in a fast-paced dynamic environment. This is a fantastic opportunity for a 2nd / 3rd Line Service Desk Engineer, who has strong IT... More

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Second line customer service support handle queries from first line advisors, and usually require a level of technical expertise in the sector that they work in.

Who can I work for?

Most industries have positions available for second line customer service assistants but there is particularly high demand for them in companies dealing with IT, electrical goods and communications.

Where and when can I work?

The majority of positions are office-based and you will work standard office hours of 9am – 5pm Monday to Friday. Some out of hours work may be required if you are needed to undertake work on site.

What can I earn?

Salary is dependant on the sector you work in and where you are based in the country but you can expect to start on around £20,000.

What are the benefits?

Many organisations will offer a benefits package alongside your salary, such as a pension scheme and healthcare.

Are there chances of promotion?

You can move on to third line customer support, which could see you visiting client and customer premises to work with them directly. You can also progress to team leader and supervisory roles, and eventually into management.

What will I be responsible for?

You will be responsible for handling escalations from customers and the first line team plus liaising with higher-level support and third party partners to deliver effective solutions to customer issues. You might also be responsible for the creation and testing of new products as requested by the product manager, other business areas or external customers.

Do I need any experience?

A background in first line customer support is beneficial as is proven problem-solving skills and, in some industries, technical knowledge. For example, if you are providing support for a computer package it will be essential that you know the product inside out.

What attributes are needed?

You will need to have excellent interpersonal skills and the ability to translate technical information into layman's terms. Excellent problem-solving skills, a tenacious attitude and flexibility is also desirable in this role.

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