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2Nd Line Customer Service Jobs

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  1. 2nd Line Support Engineer

    Doncaster | £22000 - £24000 per annum + Benefits | From Search Consultancy

    2nd Line Support Engineer(IT, Support, 2nd Line, Active Directory, AD, Exchange, SQL, VMware) - Permanent - Doncaster Search IT are currently looking for an 2nd Line Support Engineer for our... prestigious client based Doncaster. The 2nd Line Support Engineer will be responsible for the internal support desk, offering help and support when required and being able to offer excellent customer service to end users. Skills/Requirements for the 2nd Line Support Engineer: 2nd line support experience SQL experience Experience of supporting Virtualisation software such as VMware or ... to be considered for this position. 2nd Line Support Engineer (IT, Support, 2nd Line, Active Directory, AD, Exchange, SQL, VMware) - Permanent - Doncaster This job was originally posted as...

  2. 2nd Line Helpdesk - Urgent - Windows, AD, Server, VMware

    Runcorn | £20000 - £24000 per annum + Benefits | From Oscar Associates (UK) Ltd

    2nd Line Helpdesk - Runcorn / Warrington / Liverpool / Manchester - Windows, Server, Active Directory, Exchange, VMware, SAN - £20,000 - £24,000 The Windows, Server, Active Directory, Exchange,... VMware, SAN 2nd Line Helpdesk will be working for a well-established IT Solutions provider who offer IT Support and IT Maintenance Services to their many clients. The 2nd Line Helpdesk will be based in their offices near Warrington. The Windows, Server, Active Directory, Exchange, VMware, SAN IT Support Technician will be providing 2nd Line internal, external and Client Support over the telephone, by email and face-to-face. This is an excellent opportunity to progress your technical skills and knowledge in an environment where technology is key. To be a successful 2nd Line Helpdesk...

  3. 2nd/3rd Line Support Engineer

    Birmingham | £30000 - £32000 per annum + Benefits | From Search Consultancy

    2nd/3rd Line Support Engineer(2nd Line, 3rd Line, Support, AD, Active Directory, Exchange, Microsoft, VMware, Hyper-V, SQL) - Permanent - Birmingham Search IT are currently looking for a... 2nd/3rd Line Support Engineer for our prestigious client based in Birmingham. The responsibilities for the 2nd/3rd Line Support Engineer will be to deliver excellent customer serviced skills, strong problem solving skills, ability to work independently and also have a strong support background. Skills/Requirements for the 2nd/3rd Line Support Engineer: 2nd Line Support experience 3rd ... Start date is ASAP. Please send an up-to-date copy of your CV to be considered for this position. 2nd/3rd Line Support Engineer(2nd Line, 3rd Line, Support, AD, Active Directory, Exchange...

  4. 2nd line Support Engineer/Windows/Desktop/Server/Exchange/Cisco

    Kent | From £25,000 to £35,000 per annum + Benefits | From Coal IT Services

    2nd line Support Engineer/Windows/Desktop/Server/Exchange/Cisco Location: Kent Salary: £25,000 - £35,000 + Benefits Permanent A leading consultancy seeks a 2nd line Support... customer focussed approach ensuring calls are logged accurately and resolved efficiently using the Helpdesk Management system Providing a customer focused 2nd line support service for all IT related issues. Assisting in the provision of 1st and 2nd line support wherever possible. Ensuring all problems are dealt with efficiently Providing advice to users and colleagues alike 2nd line ... East London. Looking ideally for a candidate who has their own transport as there will be travel involved. Please apply for a full job spec and additional client information. 2nd line Support...

  5. Third Line Support Engineer - VMware

    Camberley | £35000 per annum + High Level On-Call | From Reflex Computer Recruitment.

    Technical Engineer - Support Engineer - 2nd line support - 3rd line support - VMware - Salary - £35,000 + On Call - Camberley - Surrey. Our client is currently looking for a Technical Engineer... - Support Engineer - 2nd line Support - 3rd line support to join their highly innovative team in providing nothing less than the highest level of customer service and professionalism. The ideal ... this Technical Engineer - Support Engineer - 2nd line support - 3rd line support role will have a strong VMware background and have experience of supporting one of the following systems- Linux ... you are a highly motivated Technical Engineer - Support Engineer - 2nd line support - 3rd line support individual and want the opportunity of working within an innovative, highly driven, forward...

  6. 2nd Line Support Engineer / MCSE / MCITP / CCNA

    Wigan | 26,000 to 30,000 | From IT Connections

    2nd Line Support Engineer : My client a fresh produce wholesaler and supplier are looking for a 2nd Line Support Engineer to join the existing IT team. The role requires you to provide remote to... for 2nd Line Support Engineer / MCSE / MCITP / CCNA role. . Customer focused and solutions driven . Good knowledge of Microsoft Operating Systems and Solutions (latest versions) . Good knowledge of LAN and WAN Infrastructure Technologies . Good knowledge of Microsoft Networks including DHCP/DNS/WINS, Active Directory . Good knowledge of anti-virus and firewalling technologies. 2nd Line Support ... support to 6 sites around the country. Experience supporting multiple sites is required, and you may be required to travel for this role. As 2nd Line Support Engineer you should have experience...

  7. 2nd Line Helpdesk - Urgent - Windows, AD, Server, VMware

    Runcorn | £20000 - £24000 per annum + Benefits | From oscar associates

    2nd Line Helpdesk - Runcorn / Warrington / Liverpool / Manchester - Windows, Server, Active Directory, Exchange, VMware, SAN - £20,000 - £24,000 The Windows, Server, Active Directory, Exchange,... VMware, SAN 2nd Line Helpdesk will be working for a well-established IT Solutions provider who offer IT Support and IT Maintenance Services to their many clients. The 2nd Line Helpdesk will be based in their offices near Warrington. The Windows, Server, Active Directory, Exchange, VMware, SAN IT Support Technician will be providing 2nd Line internal, external and Client Support over the telephone, by email and face-to-face. This is an excellent opportunity to progress your technical skills and knowledge in an environment where technology is key. To be a successful 2nd Line Helpdesk...

  8. Senior 2nd line IT Remote Support Engineer Security Cleared

    Reading | £25870 per annum + £1,200 DV Clearance allowance | From Global Technology Solutions Ltd

    A great opportunity for an experienced, Security Cleared 2nd line IT Remote Support Engineer. You will be providing a quality 2nd Line experience for all internal customers, engaging with key... CURRENT DV SECURITY CLEARANCE FOR THIS SENIOR 2ND LINE SUPPORT ROLE ** As a second line service desk analyst you will need to demonstrate the following: *Excellent communication and customer service ... , Project and Access. *Active Directory Skills - All administration functions *Group Policy configuration skills SENIOR 2ND LINE SUPPORT ENGINEER - DETAILED JOB DESCRIPTION: To provide a high level of customer service at all times, ensuring the customer is kept updated throughout the life cycle of the call. The engineer will be responsible for the timely execution of all escalated calls from...

  9. Service Desk Analyst - 1st/2nd Line Support, ITIL, Windows

    City | - £20k-£28k | From 4it Recruitment Ltd

    Service Desk Analyst - 1st/2nd Line Support, ITIL, Windows A position has arisen for an experienced Service Desk Analyst to join a very successful and growing professional services business in... their central London office. This Service Desk Analyst role is an opportunity to join a busy service desk where customer care is paramount and a chance to excel and grow within the business. The Service Desk Analyst will be responsible for managing incidents/requests using a ticket logging system, providing 1st and 2nd line support, monitor/manage systems backups and remote servers, providing first class technical support/solutions and escalating calls where appropriate, working within an ITIL environment. Experience Required: Previous experience working in a 1st or 2nd line support...

  10. Service Desk Analyst - 1st/2nd Line Support, ITIL, Windows

    Leeds | - £20k-£25k | From 4it Recruitment Ltd

    Service Desk Analyst - 1st/2nd Line Support, ITIL, Windows A position has arisen for an experienced Service Desk Analyst to join a very successful and growing professional services business in... their central Leeds office. This Service Desk Analyst role is an opportunity to join a busy service desk where customer care is paramount and a chance to excel and grow within the business. The Service Desk Analyst will be responsible for managing incidents/requests using a ticket logging system, providing 1st and 2nd line support, monitor/manage systems backups and remote Servers, providing first class technical support/solutions and escalating calls where appropriate, working within an ITIL environment. Experience Required: Previous experience working in a 1st or 2nd line support role...

Second line customer service support handle queries from first line advisors, and usually require a level of technical expertise in the sector that they work in.

Who can I work for?

Most industries have positions available for second line customer service assistants but there is particularly high demand for them in companies dealing with IT, electrical goods and communications.

Where and when can I work?

The majority of positions are office-based and you will work standard office hours of 9am – 5pm Monday to Friday. Some out of hours work may be required if you are needed to undertake work on site.

What can I earn?

Salary is dependant on the sector you work in and where you are based in the country but you can expect to start on around £20,000.

What are the benefits?

Many organisations will offer a benefits package alongside your salary, such as a pension scheme and healthcare.

Are there chances of promotion?

You can move on to third line customer support, which could see you visiting client and customer premises to work with them directly. You can also progress to team leader and supervisory roles, and eventually into management.

What will I be responsible for?

You will be responsible for handling escalations from customers and the first line team plus liaising with higher-level support and third party partners to deliver effective solutions to customer issues. You might also be responsible for the creation and testing of new products as requested by the product manager, other business areas or external customers.

Do I need any experience?

A background in first line customer support is beneficial as is proven problem-solving skills and, in some industries, technical knowledge. For example, if you are providing support for a computer package it will be essential that you know the product inside out.

What attributes are needed?

You will need to have excellent interpersonal skills and the ability to translate technical information into layman's terms. Excellent problem-solving skills, a tenacious attitude and flexibility is also desirable in this role.

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