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2Nd Line Customer Service Jobs

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  1. 2nd Line Support Engineeer

    Fareham | £17000 - £22500 per annum + Benefits | From Spectrum IT Recruitment (South) Ltd

    2nd Line Support Engineer A leading IT service provider requires a 2nd Line Support Engineer to join their busy team. This is a great opportunity for a 2nd Line Support Engineer to be part... of a talented operations team who are offered vast amount of training and personal development. The 2nd Line Support Enginee r position will suit someone with an aptitude for learning new technologies and with a determination to develop their experience and career. The 2nd Line Support Engineer will be required to have the following skills and experience: Hands on MS Server experience ... justinlewis@spectrumIT.co.uk Support Technician, IT Support, IT Support Administrator, MS Exchange, MCP, MS Server, Customer Service, Customer Support, Active Directory, Exchange, Network Engineer, Network... More

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  2. 2nd Line IT Support Technician - Urgent - Windows, Servers

    Runcorn | £20000 - £24000 per annum | From oscar associates

    2nd Line IT Support - Runcorn / Warrington / Widnes - Windows, Server, Active Directory, Exchange, VMware, SAN - £20,000 - £24,000 The Windows, Server, Active Directory, Exchange, VMware, SAN 2nd... Line IT Support Technician will be working for a well-established IT Solutions provider who offer IT Support and IT Maintenance Services to their many clients. The 2nd Line IT Support Technician will be based in their offices near Warrington. The Windows, Server, Active Directory, Exchange, VMware, SAN IT Support Technician will be providing 2nd Line internal, external and Client Support over the telephone, by email and face-to-face. To be a successful 2nd Line IT Support Technician you will have skills including: Windows XP / 7 Server 2003 / 2008 Active Directory Exchange 2003... More

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  3. 2nd line support engineer / Windows / Desktop / Exchange / Cisco /

    Kent | From £25,000 to £35,000 per annum + Package | From Coal IT Services

    2nd line support engineer / Windows / Desktop / Server / Hardware / Exchange / BES / Location: Kent Salary: £25,000 - £35,000 + Benefits Permanent A leading... Providing a customer focused 2nd line support service for all IT related issues. Assisting in the provision of 1st and 2nd line support wherever possible. Ensuring all problems are dealt with ... consultancy seeks a 2nd line support engineer to join their expanding team. Great re-numeration and career prospects for the right kind of 2nd support engineer. Will be providing IT support to ... information. 2nd line support engineer / Windows / Desktop / Server / Hardware / Exchange / BES / This is the ideal role for a motivated professional, with a strong skill set that includes... More

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  4. IT Support Engineer

    Burgess Hill | - £15k-£20k | From Owen Daniels Consultancy

    Technical Support Engineer / 1 st & 2nd Line Support Engineer Between £15000 - 20,000 PER YEAR West Sussex based Are you a Technical Support Engineer / 1st & 2nd Line Support.... Purpose of Role for Technical Support Engineer / 1 st & 2nd Line Support Engineer are : As a member of the Support Services team, you will play a key role in the delivery of high quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service. This position of the Technical Support Engineer / 1 st & 2nd Line ... required to guide customers through situations, providing the highest levels of resolution, support and customer satisfaction. Key technical skills of the Technical Support Engineer / 1 st & 2nd... More

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  5. 2nd Line Support Engineeer

    Fareham | £17000 - £22500 per annum + Benefits | From Spectrum IT

    2nd Line Support Engineer A leading IT service provider requires a 2nd Line Support Engineer to join their busy team. This is a great opportunity for a 2nd Line Support Engineer to be part... of a talented operations team who are offered vast amount of training and personal development. The 2nd Line Support Enginee r position will suit someone with an aptitude for learning new technologies and with a determination to develop their experience and career. The 2nd Line Support Engineer will be required to have the following skills and experience: Hands on MS Server experience ... justinlewis@spectrumIT.co.uk Support Technician, IT Support, IT Support Administrator, MS Exchange, MCP, MS Server, Customer Service, Customer Support, Active Directory, Exchange, Network Engineer, Network Administrator... More

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  6. Technical Support Engineer 2nd Line Networking & Windows

    London | - £28k-£34k | From Verticality Ltd

    Technical Support Engineer| 2nd Line | Networking & Windows Salary: £28-34K + Benefits Location: Central London Technical Support Engineer| 2nd Line | Networking & Windows Keywords: 2nd Line..., VCP, Unix, Linux, XenApp, 2008, 2008 R2 & 2012 & XenServer. 2nd line support engineer required by a leading provider of Managed Services. They are looking for an individual to provide support to their customers and to maintain the infrastructures availability. You`ll be resolving faults on a 1st and 2nd line level by managing incidents, changes and service requests. The work environment is ITIL ... then please send your CV for immediate consideration. Many thanks! Keywords: 2nd Line Support, Incident Management, Customer Facing, Datacentres, Managed Services, Networking, Windows Server... More

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  7. 1st / 2nd Line Service Desk Engineer

    Dorking | £23000 - £30000 per annum + BENS | From Reflex Computer Recruitment.

    1st / 2nd Line and 2nd Line Service Desk Engineer - Dorking - £23,000 - £28,000 DOE, plus Benefits Our client, a leading IT Managed Services company based in Dorking , are looking to... recruit 2x 1st / 2nd Line and 2nd LineService Desk Engineers to join their busy team. As an experienced Service Desk Engineer , ideally from a Managed Services Provider background , you will be working within a dynamic and varied technical service desk team . The role will involve 1st and 2nd Line telephone and remote support to over 400 external customers, backed by service level targets and ITIL best practice . This position would ideally suit someone with experience of a 2nd line position or those with solid 1st line experience who are ready for the next step up to a blended... More

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  8. Junior 1st and 2nd Line Support Engineer. Central Bristol

    Bristol | £20-24,000 + Good Benefits | From Xist4 IT Recruitment

    Junior Level 1st Line and 2nd Line Support Engineer, Central Bristol, £20-24,000 (dependent on experience). This is an excellent opportunity for a Junior level 1st line and 2nd Line Support... a 1st and 2nd line support role and environment. - Must have excellent English communication experience. - Must be eligible to work in the UK. About the Role: This a fast paced environment that will require good organisation and support prioritisation skills. Our client seeks an Junior 1st and 2nd Line Support Engineer ( Junior Support, Helpdesk, 1st Line Support, Desktop Support, Windows Desktop, MS Office ) that will be responsible for: - Providing 1st / 2nd line support for internal users. - Providing desktop, software and hardware support to 400+ users. - Providing the highest level... More

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  9. 2nd Line Technical Support - French - Unix & Linux

    Maidenhead | Up to £50,000 per annum Corporate Benefits Package | From EXCELerate

    2nd Line Technical Support - French - Unix & Linux Great opportunity for a 2nd Line Support / Helpdesk engineer with French language skills, who has a keen eye for detail and superb... have responsibility for delivering improvements to working practices and liaising with senior staff to identify and resolve problems early. The successful 2nd line support / helpdesk engineer needs to ... experience in providing second line deskside support - Good interpersonal and customer relationship skills. - Ability to communicate a technical message to a non-technical audience, focusing on ... and Server teams and grow skills beyond Deskside scope - Experience in a global company is desirable The 2nd Line Technical Support - French - Unix & Linux role offers a great opportunity... More

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  10. 2nd Line IT Support Engineer

    Walsall | £20000 - £24000 per annum | From Coburg Banks IT

    Title: 2nd Line IT Support Engineer Location: Walsall Salary: £22,000 to £24,000 My client is an established IT Services company based in the West Midlands. Offering a full range of.... The Person As a 2nd Line IT Support Engineer, you will have at least two years' experience working as a 2nd Line IT Support Engineer in an IT team or department, supporting either customers or ... services to customers including IT Support, Hosting, Outsourced IT, Bespoke Networks and Backup/Disaster Recovery, they have a number of clients not only in the UK but also in Europe and the US. There is an opportunity for an experienced 2nd Line IT Support Engineer to join the business. My client is able to offer training, development and career progression to the successful candidate... More

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Second line customer service support handle queries from first line advisors, and usually require a level of technical expertise in the sector that they work in.

Who can I work for?

Most industries have positions available for second line customer service assistants but there is particularly high demand for them in companies dealing with IT, electrical goods and communications.

Where and when can I work?

The majority of positions are office-based and you will work standard office hours of 9am – 5pm Monday to Friday. Some out of hours work may be required if you are needed to undertake work on site.

What can I earn?

Salary is dependant on the sector you work in and where you are based in the country but you can expect to start on around £20,000.

What are the benefits?

Many organisations will offer a benefits package alongside your salary, such as a pension scheme and healthcare.

Are there chances of promotion?

You can move on to third line customer support, which could see you visiting client and customer premises to work with them directly. You can also progress to team leader and supervisory roles, and eventually into management.

What will I be responsible for?

You will be responsible for handling escalations from customers and the first line team plus liaising with higher-level support and third party partners to deliver effective solutions to customer issues. You might also be responsible for the creation and testing of new products as requested by the product manager, other business areas or external customers.

Do I need any experience?

A background in first line customer support is beneficial as is proven problem-solving skills and, in some industries, technical knowledge. For example, if you are providing support for a computer package it will be essential that you know the product inside out.

What attributes are needed?

You will need to have excellent interpersonal skills and the ability to translate technical information into layman's terms. Excellent problem-solving skills, a tenacious attitude and flexibility is also desirable in this role.

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