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2Nd Line Customer Service Jobs

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  1. Service Desk 2nd line Customer Support Technical Support Temp

    Camberley | £24,000 + 20% Shift Allowance | From IT Connections

    Service Desk| Customer Support | Technical Support person required for 12 months temp cover within this global provider of IT solutions. Maybe an opportunity to join permanently after the 12 months..., Technical Support, IT Service Desk or similar role Experience of supporting external customers. Good experience of technical analysis & trouble shooting. Working knowledge of Windows and UNIX/Linux OS Outstanding communications skills Service Desk| Customer Support | Technical Support This job was originally posted as www.totaljobs.com/JobSeeking/Service-Desk--2nd-line-Customer-Support ... temporary contract. In this role you will handle technical queries/issues from their customers. You will handle the call/incident and after your training you will try to resolve the problem or...

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  2. Service Desk 2nd line Customer Support Technical Support Temp

    Camberley | £24,000 + 20% Shift Allowance | From IT Connections

    Service Desk| Customer Support | Technical Support person required for 12 months temp cover within this global provider of IT solutions. Maybe an opportunity to join permanently after the 12 months..., Technical Support, IT Service Desk or similar role Experience of supporting external customers. Good experience of technical analysis & trouble shooting. Working knowledge of Windows and UNIX/Linux OS Outstanding communications skills Service Desk| Customer Support | Technical Support This job was originally posted as www.totaljobs.com/JobSeeking/Service-Desk--2nd-line-Customer-Support ... temporary contract. In this role you will handle technical queries/issues from their customers. You will handle the call/incident and after your training you will try to resolve the problem or...

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  3. Service Desk 2nd line Customer Support Technical Support Temp

    Camberley | £24,000 + 20% Shift Allowance | From IT Connections

    Service Desk| Customer Support | Technical Support person required for 12 months temp cover within this global provider of IT solutions. Maybe an opportunity to join permanently after the 12 months..., Technical Support, IT Service Desk or similar role Experience of supporting external customers. Good experience of technical analysis & trouble shooting. Working knowledge of Windows and UNIX/Linux OS Outstanding communications skills Service Desk| Customer Support | Technical Support This job was originally posted as www.cwjobs.co.uk/JobSeeking/Service-Desk--2nd-line-Customer-Support ... temporary contract. In this role you will handle technical queries/issues from their customers. You will handle the call/incident and after your training you will try to resolve the problem or...

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  4. 2nd Line Desktop Support

    Dorking | £20 - £22 per hour | From oscar associates

    2nd Line Desktop Support-6 Month Contract-ASAP-Surrey We are seeking a 2nd Line Desktop Support Contract who's last contract has just finished and are ready to start ASAP on a 6 Month Contract as... a 2nd Line Desktop Support Role based in Dorking, Surrey. You will ideally you need would Live close by or under a 1 hours commute. This 2nd Line Desktop Support Contractor role will involve telephone and remote technical support for customers, investigating automated monitoring system alerts, accurately logging and updating support tickets, The 2nd Line Desktop Support role will also be provide assistance to the 1st line team, via guidance, documentation & KB article writing. You will need a minimum of 4 years experience working in an Service Desk Role and would ideally have your ITIL...

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  5. 2nd Line Desktop Support

    Surrey | £20 - £22 per hour | From Oscar Associates (UK) Ltd

    2nd Line Desktop Support - 6 Month - Contract - ***URGENT***- ASAP - Surrey Windows 7 VMware, Citrix, Active Directory, WAN, Remote logging tools We are seeking a 2nd Line Desktop Support... Contractor to start immediately on a 6 Month contract as delivering 2nd Desktop Support services to external clients. The contract will be based in Surrey so ideally you will be based within a 1 hour commute of the site. This 2nd Line Desktop Support Contractor role will involve telephone and remote technical support for customers, investigating automated monitoring system alerts, accurately logging and updating support tickets. As part of the 2nd Line Desktop Support role you will also provide assistance to the 1st line team, via guidance, documentation. You will need to have experience...

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  6. 2nd Line Desktop Support

    Surrey | £20 - £22 per hour | From oscar associates

    2nd Line Desktop Support - 6 Month - Contract - ***URGENT***- ASAP - Surrey Windows 7 VMware, Citrix, Active Directory, WAN, Remote logging tools We are seeking a 2nd Line Desktop Support... Contractor to start immediately on a 6 Month contract as delivering 2nd Desktop Support services to external clients. The contract will be based in Surrey so ideally you will be based within a 1 hour commute of the site. This 2nd Line Desktop Support Contractor role will involve telephone and remote technical support for customers, investigating automated monitoring system alerts, accurately logging and updating support tickets. As part of the 2nd Line Desktop Support role you will also provide assistance to the 1st line team, via guidance, documentation. You will need to have experience...

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  7. 2nd line support engineer / Windows / Desktop / Exchange / Cisco /

    Kent | From £25,000 to £35,000 per annum + Package | From Coal IT Services

    2nd line support engineer / Windows / Desktop / Server / Hardware / Exchange / BES / Location: Kent Salary: £25,000 - £35,000 + Benefits Permanent A leading... Providing a customer focused 2nd line support service for all IT related issues. Assisting in the provision of 1st and 2nd line support wherever possible. Ensuring all problems are dealt with ... consultancy seeks a 2nd line support engineer to join their expanding team. Great re-numeration and career prospects for the right kind of 2nd support engineer. Will be providing IT support to ... information. 2nd line support engineer / Windows / Desktop / Server / Hardware / Exchange / BES / This is the ideal role for a motivated professional, with a strong skill set that includes...

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  8. 1st/2nd Line Support Engineer, Essex

    Romford, Essex | £190 - £220 per day | From Kyna Associates

    IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer, Microsoft Active Directory, Microsoft Exchange, SQL, Data Analysis, Romford,... Essex. 6 month contract, £200 - £250 Daily Rate (Depending on experience) IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer with ... candidates with excellent organisation skills. The key skills and experience required for this IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support ... , flexible and organised. The roles and responsibilities of this IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer will be varied, but will...

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  9. 1st/2nd Line Support Engineer, Essex

    Romford, Essex | £190 - £220 per day | From Kyna Associates

    IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer, Microsoft Active Directory, Microsoft Exchange, SQL, Data Analysis, Romford,... Essex. 6 month contract, £200 - £250 Daily Rate (Depending on experience) IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer with ... candidates with excellent organisation skills. The key skills and experience required for this IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support ... , flexible and organised. The roles and responsibilities of this IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer will be varied, but will...

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  10. Service Desk Analyst - 1st line, IT support / Active Directory

    Stevenage | £7 to £10 per hour | From Marcus Donald People

    Service Desk Analyst - 1st line support / call logging / Active Directory Marcus Donald People are looking for a 1st line support analyst to work for a client in Stevenage. Although IT, 1st line... logging - Remote access - Handling 1st line queries - Adding new users - Changing passwords This is a first line customer service role which you will be escalting 2nd line queries to a 2nd line team and therefore your task will be those listed above. Service Desk Analyst - 1st line, IT support / call logging / Active Directory This job was originally posted as www.cwjobs.co.uk/JobSeeking ... support experience would be ideal it is not neccessary. If you have studied IT and come from a customer service background, you will also be considered.  This position is to start immediatley so...

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Second line customer service support handle queries from first line advisors, and usually require a level of technical expertise in the sector that they work in.

Who can I work for?

Most industries have positions available for second line customer service assistants but there is particularly high demand for them in companies dealing with IT, electrical goods and communications.

Where and when can I work?

The majority of positions are office-based and you will work standard office hours of 9am – 5pm Monday to Friday. Some out of hours work may be required if you are needed to undertake work on site.

What can I earn?

Salary is dependant on the sector you work in and where you are based in the country but you can expect to start on around £20,000.

What are the benefits?

Many organisations will offer a benefits package alongside your salary, such as a pension scheme and healthcare.

Are there chances of promotion?

You can move on to third line customer support, which could see you visiting client and customer premises to work with them directly. You can also progress to team leader and supervisory roles, and eventually into management.

What will I be responsible for?

You will be responsible for handling escalations from customers and the first line team plus liaising with higher-level support and third party partners to deliver effective solutions to customer issues. You might also be responsible for the creation and testing of new products as requested by the product manager, other business areas or external customers.

Do I need any experience?

A background in first line customer support is beneficial as is proven problem-solving skills and, in some industries, technical knowledge. For example, if you are providing support for a computer package it will be essential that you know the product inside out.

What attributes are needed?

You will need to have excellent interpersonal skills and the ability to translate technical information into layman's terms. Excellent problem-solving skills, a tenacious attitude and flexibility is also desirable in this role.

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