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2Nd Line Customer Service Jobs

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  1. Service Desk 2nd line Customer Support Technical Support Temp

    Camberley | £24,000 + 20% Shift Allowance | From IT Connections

    Service Desk| Customer Support | Technical Support person required for 12 months temp cover within this global provider of IT solutions. Maybe an opportunity to join permanently after the 12 months..., Technical Support, IT Service Desk or similar role Experience of supporting external customers. Good experience of technical analysis & trouble shooting. Working knowledge of Windows and UNIX/Linux OS Outstanding communications skills Service Desk| Customer Support | Technical Support This job was originally posted as www.totaljobs.com/JobSeeking/Service-Desk--2nd-line-Customer-Support ... temporary contract. In this role you will handle technical queries/issues from their customers. You will handle the call/incident and after your training you will try to resolve the problem or...

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  2. Service Desk 2nd line Customer Support Technical Support 12 Month Contract

    Camberley | £24,000 + 20% Shift Allowance | From IT Connections

    Service Desk| Customer Support | Technical Support person required within this global provider of IT solutions.Role is for 12 months initially with good prospects to go permanent. In this role you... to be happy with working shifts - there is a 20% uplift in your salary for this. Summary of Skills Required: Previous experience in an IT Customer Support, Technical Support, IT Service Desk or ... Service Desk| Customer Support | Technical Support This job was originally posted as www.cwjobs.co.uk/JobSeeking/Service-Desk--2nd-line-Customer-Support--Technical-Support-12-Month ... will handle technical queries/issues from their customers. You will handle the call/incident and after your training you will try to resolve the problem or liaise with numerous in-house technical...

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  3. 2nd Line Support Engineer

    Doncaster | £22000 - £24000 per annum + Benefits | From Search Consultancy

    2nd Line Support Engineer(IT, Support, 2nd Line, Active Directory, AD, Exchange, SQL, VMware) - Permanent - Doncaster Search IT are currently looking for an 2nd Line Support Engineer for our... prestigious client based Doncaster. The 2nd Line Support Engineer will be responsible for the internal support desk, offering help and support when required and being able to offer excellent customer service to end users. Skills/Requirements for the 2nd Line Support Engineer: 2nd line support experience SQL experience Experience of supporting Virtualisation software such as VMware or ... to be considered for this position. 2nd Line Support Engineer (IT, Support, 2nd Line, Active Directory, AD, Exchange, SQL, VMware) - Permanent - Doncaster This job was originally posted as...

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  4. 2nd Line IT Support Technician

    Southampton | £15000 - £22000 per annum + Benefits | From Spectrum IT Recruitment (South) Ltd

    2nd Line IT Support Technician A leading organisation within the technology sector is looking for an ambitious 1st Line technician or proven 2nd Line Technician to join their team supporting... justinlewis@spectrumit.co.uk Keywords: Service Desk Technician, 1st Line, Exchange, Active Directory, Microsoft Office, Support, Mailbox, 2nd Line, 2nd Line Support Technician, Windows, This job was originally posted as ... a UK and internal user base. The 2nd Line IT Support Technician will have experience of working in a team environment, will be an excellent communicator and will have good knowledge of Microsoft Windows operating systems. The responsibilities of the 2nd Line IT Support Technician will include: Logging and categorising all incidents and requests on the designated incident management tool...

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  5. Helpdesk Engineer- 2nd Line- Citrix

    City | £25000 - £30000 per annum + Benefits | From Capita Resourcing - IT Resourcing

    Helpdesk Engineer- 2nd Line- Citrix £25,000-£30,000 I have a fantastic opportunity for a Helpdesk Engineer- 2nd Line to join a law firm in London. You will be supporting users of a citrix... environment so must have previous experience working with Citrix. as a Helpdesk Engineer- 2nd Line you will be managing and maintaining a list of calls escalated from the 1st line team, taking calls from customers and performing maintenance and technical tasks as required. Helpdesk Engineer- 2nd Line Key Skills: Previous experience in a Citrix environment Windows Server Windows 7/8 Active Directory Networking- TCP/IP, DNS, DHCP Troubleshooting Experience in an ITIL environment Understanding of the Legal sector Helpdesk Engineer- 2nd Line- Citrix £25,000-£30,000...

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  6. 2nd Line Helpdesk - Urgent - Windows, AD, Server, VMware

    Runcorn | £20000 - £24000 per annum + Benefits | From Oscar Associates (UK) Ltd

    2nd Line Helpdesk - Runcorn / Warrington / Liverpool / Manchester - Windows, Server, Active Directory, Exchange, VMware, SAN - £20,000 - £24,000 The Windows, Server, Active Directory, Exchange,... VMware, SAN 2nd Line Helpdesk will be working for a well-established IT Solutions provider who offer IT Support and IT Maintenance Services to their many clients. The 2nd Line Helpdesk will be based in their offices near Warrington. The Windows, Server, Active Directory, Exchange, VMware, SAN IT Support Technician will be providing 2nd Line internal, external and Client Support over the telephone, by email and face-to-face. This is an excellent opportunity to progress your technical skills and knowledge in an environment where technology is key. To be a successful 2nd Line Helpdesk...

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  7. 2nd Line Support Technician

    Southampton | £22000 - £25000 per annum | From Austin Fraser

    2nd Line Support Technician (Windows) The opportunity for a 2nd Line Support Technician (Windows) has arisen within a well established multi award winning company based in Eastleigh. The company... (2nd Line Support Technician - Windows) requires an experienced 2nd Line Technician to assist the software and hardware of the Eastleigh offices. The individual (2nd Line Support Technician - Windows ... Office suite, Citrix management tools, backup software and remote access technologies is necessary. The successful candidate (2nd Line Support Technician - Windows) must have experience problem solving within an IT environment and must show a good initiative whilst applying high quality customer service skills. A full UK Driving Licence is required duet occasional visits to other UK offices...

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  8. 1st / 2nd Line Support Analyst

    Manchester | £16000 - £20000 per annum | From Modis

    1st / 2nd Line Support Analyst required for a varied role, remotely supporting internal users with mainly 1st line support issues but also some 2nd line escalations. This role involves working for... an established organisation, within an excellent working environment. This role will involve the following duties and responsibilities: - Providing a high level of customer service and 1st line ... log all calls taken that need to be escalated to the 2nd line support team. - Assist the 2nd line team in resolving user's issues. The ideal candidate will have experience in working in a similar role and will have the following skills, experience and knowledge: - 1st / 2nd line support experience. - Excellent telephone and communication skills. - MS Windows - MS Office - Active Directory...

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  9. 2nd Line IT Support Technician

    Southampton | £15000 - £22000 per annum + Benefits | From Spectrum IT

    2nd Line IT Support Technician A leading organisation within the technology sector is looking for an ambitious 1st Line technician or proven 2nd Line Technician to join their team supporting... Keywords: Service Desk Technician, 1st Line, Exchange, Active Directory, Microsoft Office, Support, Mailbox, 2nd Line, 2nd Line Support Technician, Windows, This job was originally posted as ... a UK and internal user base. The 2nd Line IT Support Technician will have experience of working in a team environment, will be an excellent communicator and will have good knowledge of Microsoft Windows operating systems. The responsibilities of the 2nd Line IT Support Technician will include: Logging and categorising all incidents and requests on the designated incident management tool...

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  10. 2nd Line Support Analyst, IT Officer, IT Engineer, Windows

    Oxford | - £29k | From Haybrook IT Resourcing Ltd

    An IT Officer / 2nd Line Support Analyst is required by my globally renowned client, based in Oxford, to provide technical 2nd line support to their varied customer base. The candidate will be... responsible for resolving a wide range of desktop issues and supporting my client's main networks. The IT Officer / 2nd Line Support Analyst will: * Provide 1st, 2nd and occasionally 3rd line support * Support the client's IT customers by delivering professional and timely responses to technical queries in person, via email and telephone * Troubleshoot and maintain software and hardware The successful IT Officer / 2nd Line Support Analyst will need the following: * Proven experience in 2nd line IT support, preferably in a Helpdesk environment * Excellent...

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Second line customer service support handle queries from first line advisors, and usually require a level of technical expertise in the sector that they work in.

Who can I work for?

Most industries have positions available for second line customer service assistants but there is particularly high demand for them in companies dealing with IT, electrical goods and communications.

Where and when can I work?

The majority of positions are office-based and you will work standard office hours of 9am – 5pm Monday to Friday. Some out of hours work may be required if you are needed to undertake work on site.

What can I earn?

Salary is dependant on the sector you work in and where you are based in the country but you can expect to start on around £20,000.

What are the benefits?

Many organisations will offer a benefits package alongside your salary, such as a pension scheme and healthcare.

Are there chances of promotion?

You can move on to third line customer support, which could see you visiting client and customer premises to work with them directly. You can also progress to team leader and supervisory roles, and eventually into management.

What will I be responsible for?

You will be responsible for handling escalations from customers and the first line team plus liaising with higher-level support and third party partners to deliver effective solutions to customer issues. You might also be responsible for the creation and testing of new products as requested by the product manager, other business areas or external customers.

Do I need any experience?

A background in first line customer support is beneficial as is proven problem-solving skills and, in some industries, technical knowledge. For example, if you are providing support for a computer package it will be essential that you know the product inside out.

What attributes are needed?

You will need to have excellent interpersonal skills and the ability to translate technical information into layman's terms. Excellent problem-solving skills, a tenacious attitude and flexibility is also desirable in this role.

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