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1St Line Customer Service Jobs

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  1. 1st Line Support-Customer Service

    Halifax | £17k | From Integrity IT Solutions Limited

    1st Line Support-Customer Service. A major organisation are looking to recruit a 1st Line Support Analyst to join their team ASAP. As a 1st Line Support Analyst you will have a minimum of 1+... years experience in the following: -1st Line Support. -Customer Service -Dealing with queries over the phone or email. -Microsoft Office (word, excel, outlook etc). -Windows (7, XP, Vista etc). -Ideally insurance or financial experience. This role is suitable for someone who is looking to join an organisation and progress their skills. This role will be dealing with queries over the telephone and email and assisting any colleagues with any issues they may have. This is an excellent opportunity to work for a major organisation. 1st Line Support-Customer Service. ...

  2. Customer Service / 1st Line Support

    Bristol | £20k pa + tbc | From Office Team

    The Role Office Team are currently recruiting for a customer service / 1st line support role for a fantastic business who have had year on year growth, this is a permanent full time position... in the minimisation of outstanding calls. * - Ensure that, where possible, tickets are resolved in line with SLAs in place within the Service Desk * - To contribute to improving the Service Desk ... have excellent customer service skills and telephone manner, Calm and relaxed under pressure, Excellent team-working attitude, Demonstrable basic IT skills and experience, Requires moderate technical ... paying £20,000 per annum. Purpose of the role To act as the first line of support providing investigation and resolution of end-user support tickets. The position forms part of a rapidly...

  3. Customer Service / 1st Line Support Technician

    Sutton Coldfield | £18k - 19k per year | From Hot Recruitment Consultants Ltd

    Our client is an award winning, leading supplier of electronic monitoring solutions and they are recruiting for a Customer Service / 1st Line Support Technician in Sutton Coldfield.  Please only... believe in staff development and support staff to succeed. Job Description Working within the Support Department as a Customer Service / 1st Line Support Technician, the successful candidate will ... and professionally to all queries and issues Essential attributes The successful candidate for the role of Customer Service / 1st Line Support Technician must possess either a proven software support background ... . Benefits For the role of Customer Service / 1st Line Support Technician you will receive: * Competitive Salary of £18,000 per annum rising to £19,000 after 3 months’ probation * 20 Days starting...

  4. Customer Service / 1st Line Support Technician

    Sutton Coldfield | £18k - 19k per year | From Hot Recruitment Consultants Limited

    Our client is an award winning, leading supplier of electronic monitoring solutions and they are recruiting for a Customer Service / 1st Line Support Technician in Sutton Coldfield. Please only... believe in staff development and support staff to succeed. Job Description Working within the Support Department as a Customer Service / 1st Line Support Technician, the successful candidate will ... and professionally to all queries and issues Essential attributes The successful candidate for the role of Customer Service / 1st Line Support Technician must possess either a proven software support ... :00. Benefits For the role of Customer Service / 1st Line Support Technician you will receive: * Competitive Salary of £18,000 per annum rising to £19,000 after 3 months' probation * 20...

  5. Customer Service / 1st Line Support Technician

    Sutton Coldfield | £18k - 19k per year | From Hot Recruitment

    Our client is an award winning, leading supplier of electronic monitoring solutions and they are recruiting for a Customer Service / 1st Line Support Technician in Sutton Coldfield.  Please only... believe in staff development and support staff to succeed.   Job Description Working within the Support Department as a Customer Service / 1st Line Support Technician, the successful candidate will ... to all queries and issues Essential attributes The successful candidate for the role of Customer Service / 1st Line Support Technician must possess either a proven software support background or ... .        Benefits For the role of Customer Service / 1st Line Support Technician you will receive:   * Competitive Salary of £18,000 per annum rising to £19,000 after 3 months' probation   * 20 Days starting Holiday...

  6. ACCOUNT MANAGER- 1ST LINE SUPPORT- CUSTOMER SERVICE

    Chichester, West Sussex | 18-20k | From Oxbridge Answers

    ACCOUNT MANAGER- 1ST LINE SUPPORT- CUSTOMER SERVICE Do you enjoy a relaxed environment where you can develop and grow your career? Are you intuitive, motivated and keen to learn? If the answer to... was originally posted as www.totaljobs.com/JobSeeking/ACCOUNT-MANAGER--1ST-LINE-SUPPORT--CUSTOMER-SERVICE_job61810037 ...

  7. 1st Line Support IT/Customer Service Apprenticeship

    Birmingham | From £14,000 to £15,000 per annum | From LMPQ

    1 st Line Support Consultant Apprenticeship General Duties: . Answering incoming calls . Dealing with e-mails . Ensuring existing open cases are kept up to date . Coaching... customers on the Pinnacle software . Dealing with occasional technical queries Key Details Vacancy Title Business Administration Apprenticeship  As an application support consultant you will be supporting our Dealer Management Software to our automotive dealership customers. The help desk provides a single point of contact to customers and partners for service ... the 1st October 2014 is £2.73 per hour. This applies to 16-18 year old apprentices and those aged over 19 in the first year of their Apprenticeship. The new NMW applies to time working plus time spent...

  8. Welsh Speaking Helpdesk Analyst / Customer Service / 1st Line

    Northamptonshire | £18000 - £22000 per annum + Bens | From Reflex Computer Recruitment.

    Welsh Speaking Helpdesk Analyst - Northampton - £19,000 - £22,000 DOE Our client, one of the UK's leading providers of hosting, Cloud, managed IT services and business continuity , are... looking to recruit a number of Welsh speaking Helpdesk Analysts , to join their busy team. This is a perfect opportunity for someone who is fluent in Welsh and has worked in a customer service environment, to secure a role in the IT industry. No IT experience required , just good customer service skills and the ability to speak (and understand) Welsh and English! This role would suit someone from a call centre / service desk / helpdesk background! The successful Help Desk Analysts will be performing 1st line telephone support to Welsh Speaking citizens who utilize our...

  9. Helpdesk Support - 1st Line - Customer Service - £8. 29 Per Hour

    Uxbridge | £8.29 PH | From C.O.A.L IT. Services Ltd

    Helpdesk Support - 1st Line - Customer Service - £8.29 Per Hour An excellent opportunity has arisen with a global brand to work on a software upgrade project. Duties: * Making outbound calls... to customers to upgrade the software on their terminals. * Recording success/failures on an excel spreadsheet * Daily targets of calls made/successful calls made will be set * Mostly scripted but applicants will need to utilise common sense and be able to adapt to different scenarios Requirements: *Good customer service skills (Essential) *Good communication skills over the telephone (Essential) *Able to work without constant supervision, trustworthy (Essential) *Able to follow call scripts/ instructions (Essential) *Knowledge of the Payment Industry (Desirable) ...

  10. Customer Service / 1st Line Support Technician

    Sutton Coldfield | 19000 | From Hot Recruitment Consultants

    Our client is an award winning, leading supplier of electronic monitoring solutions and they are recruiting for a Customer Service / 1st Line Support Technician in Sutton Coldfield.  Please only... believe in staff development and support staff to succeed. Job Description Working within the Support Department as a Customer Service / 1st Line Support Technician, the successful candidate will ... and professionally to all queries and issues Essential attributes The successful candidate for the role of Customer Service / 1st Line Support Technician must possess either a proven software support background ... . Benefits For the role of Customer Service / 1st Line Support Technician you will receive: * Competitive Salary of £18,000 per annum rising to £19,000 after 3 months' probation * 20 Days starting...

  11. Customer Service / 1st Line Support Technician

    UK-WML-Sutton Coldfield | £18,000 - £19,000/Year | From CareerBuilder

    Our client is an award winning, leading supplier of electronic monitoring solutions and they are recruiting for a Customer Service / 1st Line Support Technician in Sutton Coldfield.  Please only... in staff development and support staff to succeed. Job DescriptionWorking within the Support Department as a Customer Service / 1st Line Support Technician, the successful candidate will provide high ... and issuesEssential attributesThe successful candidate for the role of Customer Service / 1st Line Support Technician must possess either a proven software support background or experience of working within ... a rotational shift basis between 08:00am to 20:00pm Monday to Friday. Weekend working is required on a rota bases working between 09:00 to 17:00.     BenefitsFor the role of Customer Service / 1st Line...

  12. Service Desk Analyst / 1st Line Support / Customer Service

    Derbyshire, East Midlands | 60.0000 | From PTS Consulting

    PTS is working on behalf of a leading global investment bank. Our client is currently seeking to hire a service desk analyst to work within a busy Service Centre. 1st line support is apart of this... position. Candidates with a professional IT qualification, with previous experience in a service centre environment with customer service skills are encouraged to apply for this role. Role Requirement: Provide 1st level verbal and remote technical assistance to front and back office staff. You will be required to assist customers with technical issues in regards to market and international ... . The successful person will be required to trouble shoot and resolve issues or send tickets to 2nd and 3rd line support teams. You will need to provide a high level of customer care skills whilst...

  13. Customer Service / 1st Line Support Technician

    Sutton Coldfield | £18000 - £19000/annum | From Hot Recruitment

    Our client is an award winning, leading supplier of electronic monitoring solutions and they are recruiting for a Customer Service / 1st Line Support Technician in Sutton Coldfield. Please only... believe in staff development and support staff to succeed. Job Description Working within the Support Department as a Customer Service / 1st Line Support Technician, the successful candidate will ... and professionally to all queries and issues Essential attributes The successful candidate for the role of Customer Service / 1st Line Support Technician must possess either a proven software support background ... . Benefits For the role of Customer Service / 1st Line Support Technician you will receive: * Competitive Salary of £18,000 per annum rising to £19,000 after 3 months’ probation * 20 Days starting...

  14. 1st Line / 2nd Line Infrastructure Engineer

    Farnborough, Hampshire | - £20k-£40k | From Venturi

    A number of 1st Line / 2nd Line Infrastructure Engineer 's are required for a rapidly expanding technology leading organisation. The client are looking for talented individuals to join the... company in a 1st Line or 2nd Line position dependent on experience. The 1st Line / 2nd Line Infrastructure Engineer 's will deliver enterprise class infrastructure support for a market leading infrastructure service provider who has an extensive, elite client base. They are a rapidly growing organisation. The 1st Line / 2nd Line Infrastructure Engineer 's will be based in their easily accessible ... quickly and accurately to ensure that Service Level Agreements are always met. The ideal 1st Line / 2nd Line Infrastructure Engineer 's will have previous experience working for a service provider...

  15. 1st Line Support

    Reading | £18000 - £21000 per annum | From Reflex Computer Recruitment.

    1st Line Support/ 1st Line Service Desk Agent- £18,000- £21,000- Reading, Berkshire- Active Directory- Microsoft Exchange- Windows Server. Are you an experienced 1st line /First line support /..., rapidly expanding Award Winning organisation are looking for a keen and enthusiastic 1st line support technician to join a company with a dynamic learning culture. If this is the role for you then APPLY NOW!! Salary for this Reading based 1st line support/ 1st line service desk agent is between £18,000- £21,000 (dependant on experience) This job was originally posted as ... no further! My award winning client is looking for candidates with: Excellent standard of written and spoken English Previous 1st line experience Knowledge of Windows Server Operations Active...

  16. IT Support Analyst - Helpdesk

    Woking | - £18k-£22k | From Send Resourcing

    1st line Helpdesk Support - IT Support Analyst Established provider of fully managed IT Support services is recruiting 1st line support analysts to help troubleshoot and resolve network issues on... customer infrastructures based on Windows, Microsoft, Networking and Citrix technologies. You will work ina 1st line capacity passing to 2nd/3rd line where neccessary. As a 1st line IT Support Analyst you will have experience in a similar role ideally having worked for an IT services company providing remote support on customer network issues. As a 1st line analyst your skills will ideally include to 1st Line Windows, Microsoft, AD, Exchange, Networking technologies. Basic Citrix admin skills desirable. On offer is a basic up to 22k dependent on level of experience, there will be a shift...

  17. Helpdesk / Service Desk / 1st Line Support Analyst

    Spalding | £10 - £12 p hour | From Quantica Technology

    Helpdesk / Service Desk /1st Line Support Analyst - 10 months - Spalding- £10 - £12 per hour Helpdesk / Service Desk /1st Line Support Analyst needed to work with our client in Spalding until the... and mobile support. Performing routine security checks. With excellent customer service skills you will have at least 1 year experience in a 1st Line Support role, Experience using support call logging systems and have knowledge of ITIL. The Helpdesk / Service Desk /1st Line Support Analyst will be confident and skilled in a MS Windows environment, using MS Office applications in particular ... end of 2015. You will provide 1st line support for all IT related issues to over 4000 users/5000 assets across IS supported sites in the UK and Europe. As a Helpdesk / Service Desk /1st Line...

  18. 1st Line IT Support Analyst

    Bournemouth | £16k - £20k pa + Benefits | From Spectrum IT Recruitment (South) Ltd

    1st Line IT Support Analyst A busy manufacturing group are looking for a 1st Line Support Analyst to join their team. The successful candidate will be required to provide internal 1st Line... Support to PC's, laptops and Mac hardware. The 1st Line Support Analyst will be responsible for servicing a customer base of up to 500 and will be experienced in handling high call volumes. This is a great opportunity for someone who has completed an IT apprenticeship or who is in the early stages of their career. The successful 1st Line Support Analyst will have the following ... . Responsibilities of the 1st Line Support Analyst will include: * 1st Line support. * Escalation of support issues where necessary. * Logging of support calls. * Liaison with 3rd party support and development...

  19. 1st Line Support / Call Handler

    Poole | £17k - £18k pa | From Bond Williams Professional Recruitment

    1st Line Support / Call Handler - Poole - Circa £17k Circa As the 1st Line Support / Call Handler, you will be the first contact point within the support team of our prestigious client, you will... be tasked with taking incoming support call and emails, logging them and raising a support tickets for external customers. You must come across in a pleasant manner and have excellent customer service skills and a great telephone manner Suitable candidates should possess: -Previous 1st line support experience -Great Customer service skills -Great telephone manner -Previous experience of raising, logging support calls -Great communication skills "1st line support", "call handler", Support", "customer service", "support desk", "...

  20. IT Support Technician

    Chichester | £15k - £17500 pa + Benefits | From Spectrum IT Recruitment (South) Ltd

    IT Support Technicain / 1st Line Support Technician An established and progressive technology provider is a looking for a 1st Line Support Technician to join their expanding team. This is a... great opportunity for candidates passionate about to Technology to begin or progress their career. The 1st Line Support Technician will be required to provide technical support to a number clients and customers. The main responsibilities of the IT Technical Support Advisor will involve: * To provide 1st Line Support within an SLA driven environment. * To deliver an excellent level ... Service, CompTIA, 1st Line, Helpdesk To apply for this role, please email your cv to Email address removed ...

First line customer service support normally involves dealing with customers or clients directly to resolve their issues.

Who can I work for?

Most industries require someone to act as a first point of call for customers or clients, so you could work for a large global organisation or a small local company and in any sector.

Where and when can I work?

The majority of positions are office-based and you will normally work 9am – 5pm Monday to Friday. There are first line customer service positions across the country.

What can I earn?

Salaries depend on the industry you work in and what area of the country you are based in but generally you would start on around £15,000, with pay rising with experience and responsibility.

What are the benefits?

Many organisations will offer a benefits package alongside your salary, such as a pension scheme and healthcare.

Are there chances of promotion?

First line customer service assistants can move into team leader or supervisory roles and eventually look to move into management.

What will I be responsible for?

First line customer service representatives are expected to offer efficient assistance for all queries and concerns related to the business they work in, and deliver a resolution in a timely and accurate manner. You will also be responsible for escalating trickier queries up the line to senior team members or managers.

Do I need any experience?

Most companies will provide on the job training specific to the business, however some experience in customer relations is always beneficial. This could be dealing with people over the phone in a call centre to serving in a restaurant on the weekends.

What attributes are needed?

You will need to be an excellent communicator and able to clearly and confidently handle complaints and questions. You will also need to be able to work well under pressure, have a calm manner and have strong telephone and computer skills.