Job Listings

First line customer service support normally involves dealing with customers or clients directly to resolve their issues.

Who can I work for?

Most industries require someone to act as a first point of call for customers or clients, so you could work for a large global organisation or a small local company and in any sector.

Where and when can I work?

The majority of positions are office-based and you will normally work 9am – 5pm Monday to Friday. There are first line customer service positions across the country.

We currently have a great selection of 1st line customer service jobs listed on AllTheTopBananas.com. See these below or refine your search above.

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1st line customer service jobs

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  1. 1st Line Support/ Customer Service Technician

    Brighouse | £7 - £8.50 p hour | From Networkers

    A 1st Line Support / Customer Service Technicians required on a 6 month contract (likely to be extended) based near Yorkshire, Huddersfield. Working for a well established organisation within the... central Service Desk of the IT Department you will be providing general 1st line support (Hardware / Software) to end users within a Microsoft (MS) environment. For this position you need to have previous experience within a Customer Services / Call Centre role with basic IT knowledge / experience. This role is ideal for a candidate looking to progress their career within an IT environment with excellent in-house training and opportunities. This role is to start in September and will pay between £7 + HP PAYE or £8.50 ltd/umbrella depending on experience. ...

  2. IT Customer Service | 1st and 2nd Line Support (Temp to Perm)

    Leeds | £7 - £8 p hour | From Office Team

    My client is looking for suitable and immediately available experienced 1st line/2nd line support for their business based in Leeds city centre. The main responsibility will be to deal with IT... customer service support calls covering Desktop/Server and Telephony issues. For the right candidate this would be a temp to perm opportunity. The role will include the following duties: - Being responsible for providing good assistance and IT Customer service alongside the whole IT function - 1st Line Support on IT help desk - solid customer service - 2nd Line Support on IT Help desk ... . Ideal candidate: - Immediately available - Someone who has exposure to IT Customer Service - Someone with solid 1st and 2nd Line Customer Service skills - Someone who can work Monday to Friday...

  3. 1st Line Support/ Customer Service Technician

    Brighouse | £7 - £8.50/hour | From CV-Library

    A 1st Line Support / Customer Service Technicians required on a 6 month contract (likely to be extended) based near Yorkshire, Huddersfield. Working for a well established organisation within... the central Service Desk of the IT Department you will be providing general 1st line support (Hardware / Software) to end users within a Microsoft (MS) environment. For this position you need to have previous experience within a Customer Services / Call Centre role with basic IT knowledge / experience. This role is ideal for a candidate looking to progress their career within an IT environment with excellent in-house training and opportunities. This role is to start in September and will pay between £7 + HP PAYE or £8.50 ltd/umbrella depending on experience ...

  4. 1st / 2nd Line Service Desk Analyst

    London | Neg. | From ROC Search Limited

    1ST-2nd LINE SERVICE DESK ANALYST / LONDON / ROLLING CONTRACT / 1st /2nd Line Service desk analyst - London - Contract - Windows Server 2008 + Roc Search are looking for a 1st / 2nd Line... the required skills and experience to fulfil this opening. Please forward your CV on to ********************** Keywords: 1st line support / 2nd line support / mac / active directory / service desk analyst / helpdesk / 1st line support / 2nd line support / mac / active directory / service desk analyst / helpdesk / 1st line support / 2nd line support / mac / active directory / service desk analyst / helpdesk / 1st line support / 2nd line support / mac / active directory / service desk analyst / helpdesk / ...

  5. 1st and 2nd Line Help Desk Analysts

    Croydon | £110 p day | From Damia Group Ltd

    1st and 2nd Line Help Desk Analysts - Contract and Permanent - Croydon 1st and 2nd Line Help Desk Analysts required urgently to join this vibrant and fun company based in Croydon. The 1st and 2nd... Line Help Desk Analysts need to have at least one years' experience of working on a Help Desk, ideally within a Managed Service organisation. You will need excellent communication skills, a great telephone manner and a desire to provide excellent customer service. Experience of using a ticketing system such as Remedy would be highly advantageous. Experience of Active Directory is essential. Permanent contracts available to successful contractors. 1st and 2nd Line Help Desk Analysts - Contract and Permanent - Croydon ...

  6. 1st LINE SUPPORT TEAM MANAGER / HELPDESK SUPPORT TEAM MANAGER

    Stevenage | £26,000.00 | From XL Recruitment (UK) Ltd

    1st LINE SUPPORT TEAM MANAGER / HELPDESK SUPPORT TEAM MANAGER / 1st LINE SUPPORT MANAGER £26,000 Basic + BUPA Private Healthcare + 5% Pension + 33 Days Holiday + Excellent Benefits Our Client... Developing the Team and 3rd Party Relationships. Key Responsibilities of the role would include: - Daily Supervision of the ICT Service Desk across 1st Line Staff - Log All Incoming Phone (incl. Voicemail), Email, Web Incidents & Service Requests into the Service Desk System and Assign Tickets - Answer the ICT Service Desk Telephone when all 1st Line Staff are busy - Provide 1st Line ... the ICT Service Delivery Manager so they can arrange appropriate action - Carry out Annual Personal Development Reviews of all 1st Line Technicians. Setting Objectives & Regular Review Progress with...

  7. 1st and 2nd Line Support

    Cardiff | £150.00 - £180.00 p day | From Understanding Recruitment Ltd

    1st and 2nd Line Support Location: Cardiff Duration: 3 months Daily Rate: £150-£180 1st and 2nd Line Support is needed to join the ambitious team within a Digital Publishing company located... in Cardiff. The 1st and 2nd Line Support will give support to all IT customers using network management tools, phone and visiting customer when needed. The 1st and 2nd Line Support will resolve incidents and tasks escalated or received from the helpdesk across IT. The 1st and 2nd Line Support will have the ability to handle 2nd level incidents analysis and experience working within a project team. 1st and 2nd Line Support Key Skills: - Previous experience in core desktop platform and customer service. - High level of knowledge of desktop hardware and software. - Windows 7 and MS...

  8. 1st Line Support

    Banbury | £18k - £20k pa | From Cameo Consultancy (Recruitment) Limited

    We are recruiting for an experienced customer service professional to join the growing team in 1st Line Support on a full-time permanent basis. Purpose of the 1st Line role: To own the end... user interaction with the customer for all support calls, ensuring high levels of customer satisfaction. Main responsibilities of the 1st Line Support: - Act as single point of contact for ... administration tasks such as user account creation/deletion - Maintaining an Asset Database - Perform additional office duties as required Skills and Knowledge of 1st Line Support: - Excellent customer ... from £18,000 to £20,000. If this 1st Line Support position is of interest to you, please do apply straight away as we would love to hear from you! ...

  9. 1st Line Service Desk Analyst

    Bristol | £20k - £24k pa | From iO Associates Limited

    1ST LINE SERVICE DESK ENGINEER 1st Line Service Desk Engineer required for a leading professional services organisation based in a wonderful office in the heart of Bristol. The successful 1st... Line Engineer will join a successful and busy IT Service Desk with excellent training and development opportunities and a fantastic environment in which to grow. THE ROLE - Taking phone calls from customers, utilising phone time effectively and meetings KPI targets and SLAs - Delivering excellent customer service - mostly over the phone but also via email and face to face when required - Logging all incidents in line with the ITIL best practice framework - Following escalation processes - Ensuring a 1st time fix of around 60-70% of incidents REQUIREMENTS - Over 1 year...

  10. First Line Support Analyst

    West End | £23k - £25000.00 pa + Benefits | From Rethink Recruitment Solutions Limited

    First Line Support Analyst / 1st Line Support Analyst First Line / 1st Line / Support / Applications / Desktop / Service Desk / Windows / Active Directory / epos Location: Edgware... Line / Support / Applications / Desktop / Service Desk / Windows / Active Directory / epos First Line Support Analyst / 1st Line Support Analyst ... Road Salary: £23,000 - £25,000 Rethink are recruiting for a First Line Support Analyst for a luxury retailer based near Edgware Road. In the role you would be working on the IT Service Desk ... and more. You will need to give a high level of customer service at all times! The role offers good long term career opportunities as the company always promote from within and give great...

  11. 1st Line Support Engineer

    Poole | Neg. | From ROC Search Limited

    1st Line Support Engineer- 3 Month Contract- £90-100 per day (1st Line Support, 2nd Line Support, Remote Support, Help Desk, Service Desk, Windows 7, Office 2010, Active Directory, Exchange,... and be able to deal with people at all levels of seniority. Essential skills include: -1st Line Support Experience -Remote Support Experience -Windows 7 -Office 2010 -Active Directory -Exchange -Excellent Customer Service Skills This is an excellent opportunity for the successful 1st Line Support Engineer to gain exposure of the most cutting edge technology and work on a potentially long ... Citrix, Telephony, Poole- Contract) Roc Search are currently recruiting for an outstanding 1st Line Support Engineer to join a highly successful team on a contract basis, based in Poole to start...

  12. Support Desk - 12 FTC

    Cambridge | Benefits | From Computer People (UK) Limited

    Support Desk - 1st Line, ITIL, Active Directory, Cambridge, 12 month - FTC An excellent new position has arisen with a Global organisation with a strong track record for an experienced Support... Salary: market rate Requirements for the Support Desk, 1st Line, Active Directory role: - Exceptional customer service skills and able to communicate to a wide audience. - You must have excelled in Service Desk, 1st Line, and Helpdesk position of some description. - Able to hit the ground running with little supervision. - Some understanding of technologies such as Active Directory, Windows ... . Responsibilities for the Support Desk, 1st Line, Active Directory role: - Managing your own workload and planning tasks accordingly. - Working closely with the other Service Desk team members and providing...

  13. Helpdesk/ 1st Line Support- Warrington £18,750

    Warrington | £18750 pa + Benefits | From Circle Recruitment

    Helpdesk/ 1st Line Support- Warrington £18,750 Helpdesk/ 1st Line Support/ Support/ Active Directory A number of Helpdesk/ 1st Line support roles have become available due to continued... progress route in place. Key skills required for the successful Helpdesk/ 1st Line Support: - Microsoft Office - Active Directory - Excellent Customer Service Skills - Excellent Organisation ... employees. Due to continued growth and success they are looking for a number of Helpdesk/ 1st Line Support to join their expanding team. Within the role, you will provide support to their customers both over the phone and via email for their bespoke software. As the Helpdesk/ 1st Line support adviser you will work within SLA's and investigate and resolve their problems to ensure customers are...

  14. 1st Line Support Engineer

    Bristol | £100 - £120 p day | From iO Associates Limited

    Contract 1st Line Support Engineer iO's client, an international not for profit organisation, are looking for talented 1st Line Support Analyst to join their team based in North Bristol on a... contract basis. The 1st Line Service Desk Analyst will be the first point of contact for all users and will offer technical support to enable the user to continue working effectively. The 1st Line Support Analyst will be a team player, with excellent communication skills as customer service is key in this role. Responsibilities: ·Provision of 1st line support to all users internationally ... excellent opportunity for a 1st line Service Desk Analyst to join a friendly and dynamic team in North Bristol. If you are a passionate 1st Liner with excellent communication skills, please apply on...

  15. 1st Line Support / Northwich / Active Directory / up to £18K

    Cheshire | £18k pa | From Senitor Associates Limited

    1st Line Support / Northwich / Active Directory / up to £18K Windows Server / Active Directory / Microsoft / Windows / Networking / Service Desk / Helpdesk Salary up to £18000 with excellent... training and fast progression opportunities! My client are a market leading Managed Service Provider and they are looking for a 1st Line Support Engineer with experience working in a busy service desk environment - customer service is key, so a good telephone manner is crucial! Technical Skills: * Windows 7 * Server 2003 - 2012 administration * Active Directory administration * Networking protocols - TCP/IP, DNS, DHCP * Operating System experience 1st Line Support / Northwich / Active Directory / up to £18K You will be providing email and remote support to their large client...

  16. 1st Line Support / Northwich / Active Directory / up to £16K

    Cheshire | £16k pa | From Senitor Associates Limited

    1st Line Support / Northwich / Active Directory / up to £16K Windows Server / Active Directory / Microsoft / Windows / Networking / Service Desk / Helpdesk Salary up to £16000 with excellent... training and fast progression opportunities! My client are a market leading Managed Service Provider and they are looking for a 1st Line Support Engineer with experience working in a busy service desk environment - customer service is key, so a good telephone manner is crucial! Technical Skills: * Windows 7 * Server 2003 - 2012 administration * Active Directory administration * Networking protocols - TCP/IP, DNS, DHCP * Operating System experience 1st Line Support / Northwich / Active Directory / up to £16K You will be providing email and remote support to their large client...

  17. Technical Support Advisor (1st Line Support - Shifts)

    Newark | £18,000 - £20,000. Plus £2,500 p.a. shift allowanc | From Timico Limited

    We currently have a 1st line vacancy in the NOC to join the 24/7 shift team. We are looking for a self-motivated customer service focused professional to join our 1st Line Technical Support... Team. Working in a busy Network Operation Centre you will deliver service aligned to the following: - Customer service excellence - Engagement with colleagues, partners and customers to ... - Mobile Data Working as part of our 1st line team you will be providing technical assistance to Timico's clients in professional and timely manner. You will work closely with our partners ... support role, have excellent interpersonal skills and a passion for delivering exceptional customer service. Duties: - Deal quickly and efficiently with customer incidents and enquiries by phone...

  18. Service Desk Analyst

    London | £32k pa | From Hudson IT Contract

    My client is looking for a Service Desk Analyst to join their team on a permanent basis. Role: Service Desk Analyst Salary: £30k + package Location: London Deliverables: - Provide 1st... line support for hardware, network and infrastructure issues - 1st and 2nd line support for all other IT systems - Backing up and restoring data and applications as required. - Take ... and Experience: - Previous experience successfully delivering in a customer focused business, securing value for money and high levels of customer satisfaction. - Sound experience of working on a support desk in a 1st and 2nd line role. -Experience of working towards ITIL framework Please do apply with your CV below. I will endevour to call everyone back but if possible please do apply...

  19. 1st/2nd Line Support - £25K - Service Desk

    Birmingham | £20k - £25k pa + Great Benefits + Company | From Senitor Associates Limited

    Job Role: 1st/2nd Line Support Location: Birmingham - Office Based Salary: £20,000 - 25,000 p.a. Key words: SQL, Service desk, 1st Line, 2nd Line, Software Support, Bespoke Software, JAVA,... process for tickets raised. *Answer and Log Calls of all Customer incidents *To provide 1st and 2nd line support; answering support queries via phone, email and through nSevice ticket logging system ... *SQL Server (preferred, but training will be given) *Any software based support call logging software Key words: SQL, Service desk, 1st Line, 2nd Line, Software Support, Bespoke Software, JAVA, SAS ... SAS, Our client is a leading management solutions company, they are looking for an excelling candidate to work as a 1st/ 2nd line support analyst within their software support team. The ideal...

  20. 1st/2nd Line Support

    Birmingham | £20k - £25k pa | From Senitor Associates Limited

    Job Role: 1st/2nd Line Support Location: Birmingham - Office Based Salary: £20,000 - 25,000 p.a. Key words: SQL, Service desk, 1st Line, 2nd Line, Software Support, Bespoke Software, JAVA,... process for tickets raised. *Answer and Log Calls of all Customer incidents *To provide 1st and 2nd line support; answering support queries via phone, email and through nSevice ticket logging system ... *SQL Server (preferred, but training will be given) *Any software based support call logging software Key words: SQL, Service desk, 1st Line, 2nd Line, Software Support, Bespoke Software, JAVA, SAS ... SAS, Our client is a leading management solutions company, they are looking for an excelling candidate to work as a 1st/ 2nd line support analyst within their software support team. The ideal...