Job Listings

First line customer service support normally involves dealing with customers or clients directly to resolve their issues.

Who can I work for?

Most industries require someone to act as a first point of call for customers or clients, so you could work for a large global organisation or a small local company and in any sector.

Where and when can I work?

The majority of positions are office-based and you will normally work 9am – 5pm Monday to Friday. There are first line customer service positions across the country.

We currently have a great selection of 1st line customer service jobs listed on AllTheTopBananas.com. See these below or refine your search above.

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1st line customer service jobs

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  1. 1st Line Customer Service Support

    London | 19000.0000 | From Advantage Resourcing

    ***1st Line Service Centre Support /Customer Service - Full Time - Initial 4/5 months fixed term contract (likely to be extended) - £19-23k per annum - Major Global Technology Organisation -... Paddington *** Advantage Resourcing have a fantastic opportunity for a 1st line IT Service Support Specialist to work at the HQ of our client, a major global technology company in Paddington ... located Service Centre, the customer-facing Support Specialists provide advice, support and guidance, along with delivering a basic IT education training to staff across the company. This role is broad ... technologies *Outstanding confident customer service/concierge skills *Outlook and Office familiarity (competent using both) *Self confidence *Strong organisational skills *Attention to detail *Microsoft...

  2. 1st Line Customer Service Support

    West End | £19000 - £23000/annum | From CV-Library

    1st Line Service Centre Support /Customer Service - Full Time - Initial 4/5 months fixed term contract (likely to be extended) - £19-23k per annum - Major Global Technology Organisation -... Paddington *** Advantage Resourcing have a fantastic opportunity for a 1st line IT Service Support Specialist to work at the HQ of our client, a major global technology company in Paddington ... located Service Centre, the customer-facing Support Specialists provide advice, support and guidance, along with delivering a basic IT education training to staff across the company. This role is broad ... and for new technologies * Outstanding confident customer service/concierge skills * Outlook and Office familiarity (competent using both) * Self confidence * Strong organisational skills...

  3. 1st Line Support Analyst / Customer Service - £18k - £22k

    Upminster | £18000 - £22000 per annum | From Deerfoot IT Resources Ltd

    1st Line Support Analyst - £18k - £22k Logistics Upminster, Great London Are you currently working in a customer focused role wishing to pursuit a career in IT Support? We are working with... role may be suited to candidates with the following job titles: - Customer representative, Customer support, Customer Service, 1st Line Support, Helpdesk Support, Service Desk support. We are keen to ... within the IT and show an ability to take of problems. Desirable Skills *Receive and record details of customer problems, prioritising and then resolving them *Provide 1st line support with ... learn new skills. This truly is an excellent opportunity to start a career within IT. Working within a challenging, but exciting IT Service Desk, you will be supported by team members and your line...

  4. 1st Line Support - Customer Service -- IT - Helpdesk - SLA

    Abingdon | £12.00 per hour | From Experis Ltd

    1st Line Support - Customer Service - - IT - Helpdesk - SLA - Troubleshooting - Shift Rota My client are a leading technology provider to the Education Sector and they are seeking number of... 1st Line Support / Customer Service Engineers with an IT background or some experience within a helpdesk environment to join them at the end of April for a 8-12 week contract. This role is ... level agreements) are met. Respond to support on line queries promptly and courteously, ensuring SLAs (service level agreements) are met. Deal with customer voicemails promptly, ensuring SLAs ... provide the best possible level of customer support to the customers of Assessment & Data Services within our client. Using all available tools including SharePoint and Remote Access, Knowledge base...

  5. IT Customer Service Assistant / 1st Line Support / IT Helpdesk

    Trowbridge, Wiltshire | £15400 - £16728/annum | From CV-Library

    IT Customer Service Assistant / 1st Line Support / IT Helpdesk Trowbridge Full Time Permanent £15,400 - £16,728 Our client is the main provider of further and higher education in... Wiltshire and is fast on its way to becoming outstanding having achieved a good Ofsted grade in June 2015. They are looking for an IT Customer Service Assistant to help deliver an excellent IT support service to users across the college. Within the role, you act as receptionist for those accessing the IT Support desk, recording calls/requests and providing feedback to customers as required. You will assist with network administration when required, as well as the development of administrative processes to ensure the department provides an excellent level of customer service...

  6. 1st Line Technical Support Administrator (Customer Service)

    Hertford | 18000.0000 | From fore street employment agency ltd

    Our client based in Hertford are seeking a good all rounder to support their Customers. Previous customer service experience on the phone and online plus use to responding to Customers queries... handling first line technical questions (Training given on systems). Must have an understanding and use the internet, computer browser terminology/technology. Excellent communication skills - to be able to support calls from customer across the globe. Capture clear and concise support call information onto in-house logging system. Providing general administration support to the team. For further information please forward CV ...

  7. Technical Customer Service Advisor / 1st 2nd Line Support

    Surbiton | 22000.0000 | From Demon Recruitment Group

    We are currently recruiting a Technical Customer Service Advisor on behalf of our client in Surbiton. The company is an award winning provider of networking solutions, who are going through a very... exciting stage of growth. The role will involve resolving customers’ technical faults by phone, email and live chat. You must have good knowledge of resolving server issues and connectivity issues over different platforms including phones, PC’s and more. Someone from a technical support/1st line 2nd line support background would be ideal. Duties Handling incoming customer enquiries Support technical issue via phone, email and live chat Gather customer information, assess and fulfil their needs Educate Customers on products Experience/Skills Someone from technical customer support...

  8. 1st Line Support Analyst / Customer Service – £18k - £22k

    Upminster | £18000 - £22000/annum | From CV-Library

    1st Line Support Analyst - £18k - £22k Logistics Upminster, Great London Are you currently working in a customer focused role wishing to pursuit a career in IT Support? We are... role may be suited to candidates with the following job titles: - Customer representative, Customer support, Customer Service, 1st Line Support, Helpdesk Support, Service Desk support. We are keen ... and enthusiasm within the IT and show an ability to take of problems. Desirable Skills * Receive and record details of customer problems, prioritising and then resolving them * Provide 1st line support with a requirement to be involved with 2nd and 3rd line issues and projects * Keep customers informed of their call request status and progress * Escalate problems to the IT Support Manager as...

  9. Helpdesk Support - 1st & 2nd Line / IT / Customer Services - Exciting Opportunity!

    Gloucester | 20400.0000 | From Anderson Recruitment Ltd

    This is an exciting opportunity to work for one of the world’s largest company in their industry. Our client has a successful track record in providing the marketplace with innovative solutions,.... - Self-motivated with the desire to succeed. - Previous customer service experience. - Keen interest in IT and their operating systems. Hours : 40 hours per week (Shift Rota) Salary : £20,400 per ... services and products. They now have an excellent opportunity for a permanent Helpdesk Support Advisor to join their fun and friendly team in Gloucester. Our client provides a fantastic launch pad ... requests ensuring they are resolved to the customers’ satisfaction. -Upselling suitable products based on the customer’s needs. - Quickly identify problems that need to be escalated to the next...

  10. Operations Support Engineer (SQL) - Great Career!

    High Wycombe | £18k - £23k pa + benefits | From Understanding Recruitment Ltd

    Operations Support Engineer (24x7 1st Line Shift based role - SQL or MySQL) We are looking for an Operations Support Engineer / 24x7 1st Line to be responsible for providing excellent customer... customer service skills both on the phone and email - Previous experience in an Operations Support, Operator, 1st Line or IT role prefersbly with shift experience - Strong problem solving skills with an ... service and monitoring, diagnosing and resolving technical incidents and issues for high profile customers. With your experience of using commands in SQL or MySQL you will be working out of my client's High Wycombe offices and working shifts to provide 24x7 365 support. As an Operations / 1st Line Support Engineer working as part of a 24x7 team you will be responsible for providing technical...

  11. 1st Line Support Advisor

    Exeter | £17k - £18k + overtime | From Sarah West Recruitment Ltd

    1st Line Support Advisor Exeter £17k - £18k+ overtime Our client is based on the outskirts of Exeter as a Service Centre, and due to growth is looking for an additional team member to... the number one priority. The role would suit someone who has 1st line tech support experience or someone who is a (phone based) customer service advisor and has IT knowledge who is willing to learn more ... - Previous 1st line tech support role is advantageous - Basic IT understanding and keen to learn more, along with previous customer service (phone based) - A knowledge of SAGE/accounting practices ... provide IT support services to their client base. As a helpdesk analyst you will be required to be the 1st point of contact to their valued customer base and internal support staff. This is...

  12. 1st Line Support Team Leader

    Cardiff | - £22k-£24k | From C P S Group

    My Client, based in Cardiff, are looking for a passionate and enthusiastic 1st Line Support Team Leader to join their expanding team. This is a key role within Operations as their Service desk... provides first class support to all customers. In this position, you'll provide inspirational leadership and supervision to the day-to-day operations for 1st Line support teams in Cardiff, Sweden & Germany, driving their performance and development through effective coaching and mentoring. As a 1st Line Support Team leader, your responsibilities will include: *Train, manage, lead and inspire ... regular coaching and mentoring sessions with team members to build motivation and competency in handling customers As a 1st Line Support Team leader, you will possess the following: *Hands on...

  13. Helpdesk Technician (1st Line Support) - Bristol

    Bristol | £20k - 22k per year | From Concept Resourcing

    I am currently recruiting for a Helpdesk Technician to provide 1st line support and to act as a first point of contact for customers, field engineers and internal departments for a company who... ******************************** Keywords: 1st line support, first line support, helpdesk technician, customer services, technical support, service desk analyst ... Experience: - Previous experience of 1st line support or similar support environment is essential - Experience of receiving and managing customer queries through to completion - Experience with ... department - Deal with incoming faults over the phone or via email - Liaise with customers/engineers and provide regular updates - Maintain ownership of faults until resolution, ensuring all faults are...

  14. Head of Financial Crime Control

    Edinburgh | £75k - £90k pa + Excellent Benefits | From Sanderson Recruitment

    Head of Financial Crime Control A well known and reputable financial services organisation is currently looking for the head of financial crime control position in Edinburgh on a permanent basis... matter expert in Fraud, AML, Sanctions or Anti-bribery with solid professional experience of working in or supporting the Financial Services sector. You'll lead 1st Line strategy, planning ... referrals, confirmation of PEP matches and 1st line approval to on-board or retain newly identified PEPs or customers meeting the higher risk criteria. - Tracking completion of EDD and enhanced ... of the following: - 1st or 2nd Line Financial Crime function, within a Financial Services environment - Specialist 3rd line Financial Services audit function, specialising in Financial Crime...

  15. Helpdesk Technician - Nottingham

    Nottingham | £16k - 20k per year | From Concept Resourcing

    An excellent opportunity has become available for a Helpdesk Technician who is looking to develop their skills and looking to work for a company that offer long term career prospects with excellent... promotional opportunities by joining an organisation that manufacture software solutions for the retail and hospitality industry. The position will involve working on a busy IT service desk providing both 1st and 2nd line support, problem solving and offering advice to clients The Suitable Candidate: - Will have excellent customer service skills - Will have had some experience working on a service desk in either a 1st or 2nd line role or will have a technical background with an understanding of computer technologies looking to begin a career in the IT industry - Will be happy to...

  16. Helpdesk Analyst - 1st line support, Law firm

    London | £22k - 26k per year | From Information Technology Services

    Helpdesk Analyst - 1st line support, Law firm Helpdesk Analyst required by fast growing London law firm to join their IT team providing 1st line support to their user base. As a Helpdesk Analyst... career. If you've got strong IT problem solving and technical skills combined with great customer service and an attention to detail then get in touch! Helpdesk Analyst - 1st line support, Law firm ... you'll work in a team responsible for delivering a high quality support service to users of all levels on a variety of IT issues including Windows OS, MS Office, Email / User Accounts, mobile devices, laptops and PCs, and more. Candidates must demonstrate initiative and problem solving skills, combined with a focus on customer service. You should be passionate about meeting user's requirements...

  17. Telephony Technical Support

    Tring | £20k - £25k pa + pension + Progression | From Alecto Recruitment Limited

    Package - Paying £20000 - £25000 - 22 days holiday + Bank Holiday - Pension - Training and progression Desirable Knowledge: - BT Openreach - Gamma Horizon - SIP trunks - Data... circuits - BB & router setup Requirements: - Knowledge of telecoms & infrastructure - Knowledge of data networking & router configuration - Previous Experience in a helpdesk based role Alecto Recruitment is currently working with a long established and innovative Telecommunications company based in the South. Our Client are now looking for a bright and enthusiastic Help Desk Engineer to join their team in offering 1st and 2nd line support. You will be delivering service and support a range of business customers in a 1st aqnd 2nd line capacity. Excellent rates of pay...

  18. I.T Support/1st Line Helpdesk Technician

    Milton Keynes | £18k - £22k pa + benefits | From Alliance Consulting

    1st Line Support/Helpdesk Technician Location: Milton Keynes Outskirts Salary: £20,000 - £22,000 plus benefits We are a well established, world leading manufacturer based near Milton Keynes... with an enviable product range which has been ensuring our impressive year on year growth. We are now looking for a 1st Line Support/Helpdesk Technician to join our I.T Services team. With an ... receipt of the call to completion. We invite applications from 1st Line Support/Helpdesk Technicians with knowledge and experience of SQL databases, Access and I.T Networking. An I.T based qualification would be a definite advantage. Due to our rural location, please only apply if you have access to your own transport. 1st Line Support/Helpdesk Technician - To provide 1st and 2nd line...

  19. 1st / 2nd Line IT Support Technician

    Shoreham-by-Sea | £30000 per annum + Benefits | From MAXAD RECRUITMENT Ltd

    1st / 2nd Line IT Support Technician: A 1st / 2nd Line IT Support Technician is required for a well-established IT and Technology services company located in Shoreham-by-sea, West Sussex. The 1st /... a busy often hectic environment *Excellent telephone manner is required along with friendly customer service skills *Attention to detail *A logical approach to problem solving coupled with common ... exciting opportunity for an eager 1st / 2nd Line IT Support Technician to join a well established IT and Technology company located in modern offices in Shoreham-by-sea, West Sussex. Competitive salary ... 2nd Line IT Support Technician is responsible for all escalated incidents on the Helpdesk and there is also a 24x7 rota requirement. The ideal candidate will live within a 25-mile radius...

  20. 1st Line Support - Leeds - £16,000

    Leeds | 16000.0000 | From Senitor Associates

    1st Line Support - Leeds - £16,000 Software - Helpdesk - 1st Line Support - Active Directory My client are a industry leading software provider. They are after several 1st Line Support Analysts... to support their large client base on the software they provide. You will have: * Experience in an IT support or customer service role * A keen interest in IT and software * A passion for delivering excellent customer service * An interest in database related technologies * 1st Line Support experience 1st Line Support - Leeds - £16,000 Software - Helpdesk - 1st Line Support ... disappointment. For more information call Jordan Hayward on 1st Line Support - Leeds - £16,000 Software - Helpdesk - 1st Line Support - Active Directory For more information about Senitor...