Job Listings

First line customer service support normally involves dealing with customers or clients directly to resolve their issues.

Who can I work for?

Most industries require someone to act as a first point of call for customers or clients, so you could work for a large global organisation or a small local company and in any sector.

Where and when can I work?

The majority of positions are office-based and you will normally work 9am – 5pm Monday to Friday. There are first line customer service positions across the country.

We currently have a great selection of 1st line customer service jobs listed on AllTheTopBananas.com. See these below or refine your search above.

Upload your CV today and let that job find you

Upload your cv on mobile

This free jobseeker service from AllTheTopBananas is specifically designed for the busy jobseeker. All you have to do is fill in one simple form and you're ready to go - we will do the rest. We ensure your CV is distributed to all our appropriate partners that offer 1st line customer service jobs.

Register Now
Add us on Google+

Browse Towns



Recommend us on Google+

Distribute your cv
Receive jobs by email

1st line customer service jobs

Sort by
close
close
alert  Tip: You can search for a phrase by enclosing your keywords in quotes, e.g. "1st line customer service"
  1. Sage Support Consultant - 1st Line / Sage / Customer Service

    York | £25k pa | From Senitor Associates Limited

    Sage Support Consultant - 1st Line / Sage / Customer Service Up to £25k dependent on experience York - Sage - Phone Support - Customer Service - Application Support - Troubleshooting - Rapport... and develop your skills. You need previous experience supporting on of the Sage products if not more than one. Phone based support would be ideal experience and any customer facing experience would be a huge bonus. Key Skills *Excellent Customer Service Skills *Sage experience *Excellent Phone Manner *Rapport Building Skills *Phone Support Experience This is a great opportunity for a young...

  2. Sage Support Consultant - 1st Line / Sage / Customer Service

    York | £25000 per annum | From Senitor Associates

    Sage Support Consultant - 1st Line / Sage / Customer Service Up to £25k dependent on experience York - Sage - Phone Support - Customer Service - Application Support - Troubleshooting - Rapport... and develop your skills. You need previous experience supporting on of the Sage products if not more than one. Phone based support would be ideal experience and any customer facing experience would be a huge bonus. Key Skills * Excellent Customer Service Skills * Sage experience * Excellent Phone Manner * Rapport Building Skills * Phone Support Experience This is a great opportunity for a young IT ... Associates Ltd is acting as an Employment Agency in relation to this vacancy. This job was originally posted as www.totaljobs.com/JobSeeking/Sage-Support-Consultant---1st-Line--Sage--Customer...

  3. French Speaking Customer Service / 1st Line IT Support

    Blackburn, Lancashire | £14000 - £19000/annum | From CV-Library

    Ellisonpeople are recruiting for a French Speaking Customer Service / 1st Line Support Engineer to join a manufacturing company based in Blackburn Lancashire. Your role will involve providing... customer service support and first line support to customers, recording support calls, answering help desk, basic investigation and fact finding. You will have the oppotunity to progress into second line investigation, SQL scripting, working independently on project with customers and testing systems. You will need to have proven communiaction skills with min A- Level in French and an interest in IT / Software gained via school or work experience. You will need to be a self starter with a keen interest to self develop. You will need to be organised with the ability to manage your own...

  4. 1st Line Tech Support / Customer Service Advisor

    Exeter, Devon | £17000/annum starting + great package | From CV-Library

    1st Line Tech Support / Customer Service Advisor £17,000 – starting - rising in 6-9 months + package Exeter Do you have excellent communication skills, an genuine interest in IT or... their team to offer phone, email and online support. A real aptitude and natural empathy with customers is key in this role as Tech Support Advisor. You will receive full training in the company’s products and services, but you must have the ability to take on techy terminology and impart knowledge to customers. What will the role as Tech Support Advisor involve? - 1st point of contact ... ; both written and verbal - Ability to work under pressure - Giving great customer service - Ability to talk and type at the same time - Previous experience in a tech support role is desirable, but...

  5. 1st Line Support

    Manchester | £7 - £8 Per Hour | From JOBWISE

    We are looking to recruit a 1st Line Technical Support Engineer to join a busy and expanding support team in Didsbury for the largest company dedicated to the development, deployment and support of... RFID, EM/RFID hybrid and barcode based library solutions. About The Role: * 1st Line Support/Call Logging * Manage all calls received by fax, phone, or email using the in house call logging system * 1st line Internal Support * Assume responsibility for delivering a service to customers as per the Service Charter * Maintain commercial awareness and endeavour to highlight any service to customers that may result in a sale * Ensure all sales enquiries coming through the support desk are reported using the correct procedure Essential Skills & Experience * Preferably be qualified to...

  6. 1st Line Support Technician - Newark - £20, 000

    Newark | £17000.00 - £20000.00 pa | From Computer People (UK) Limited

    1st Line Technician needed who is very customer-facing required by an established organisation currently supports thousands of users across the UK and they have multiple offices too. Supporting over... 15,000 clients you'll be office-based but the role will require you to work shifts day / night due to the growth of the company across seas. We're looking for a 1st Line Network Technician to join a small team they will need you to ideally have been in a permanent position already. You'll resolve ticket-based issues over phone and email. As a 1st Line Network Technician you will get involved in desktop and PC support as well as some networking on a daily basis. So, it's essential you have great customer service while being experienced in supporting: Active...

  7. IT support engineer

    Stockport | £22000 - £24000 per annum + £3k Profit share bonus | From GENESIS ASSOCIATES

    *IT SUPPORT EXECUTIVE* *1ST / 2ND LINE SUPPORT TECHNICIAN* Salary - £18-22K Are you a graduate in IT? Or a grad with experience as junior 1st line support, with some networking experience?... where possible -Offering 1st and 2nd line support to all sites and customers over the phone -Maintaining and configuration user equipment including laptops and mobile devices -Supporting with ... delivering world class business solutions to the industrial solutions industry across the UK. Specialising in software and hardware support along with managed services and cloud centre solutions. As they are rapidly expanding, they are looking for a 1st/2nd line support technician to progress and grow through the organisation to become a high end IT Support technician. With unbelievable prospects...

  8. IT Helpdesk Support Executive. Bristol

    Bristol | £18-24,000 + Bens | From Xist 4 Recruitment

    IT Helpdesk Support Executive / First Line Support. £18-24,000. Bristol. This is an excellent opportunity for a 1st line support professional looking for an opportunity to gain more experience in... require good organisation and support prioritisation skills. Our client seeks a IT Helpdesk Support Executive / First Line Support ( Printers and Copiers 1st line Support, IT Desktop Support ) that will be responsible for: - Providing 1st line support. - Providing desktop, software and hardware support. - Providing the highest level of customer service. - Logging calls, problem solving ... desktop support and infrastructure support. Key Skills: - 1+ years IT Helpdesk Support / First Line Support experience. - 1st line experience of supporting printers and copiers. - Good...

  9. IT Helpdesk Support Executive. Bristol

    Hawkfield Business Park | £18-24,000 + Bens | From Xist4 IT Recruitment

    IT Helpdesk Support Executive / First Line Support. £18-24,000. Bristol. This is an excellent opportunity for a 1st line support professional looking for an opportunity to gain more experience in... environment that will require good organisation and support prioritisation skills. Our client seeks a IT Helpdesk Support Executive / First Line Support ( Printers and Copiers 1st line Support, IT Desktop Support ) that will be responsible for: - Providing 1st line support. - Providing desktop, software and hardware support. - Providing the highest level of customer service. - Logging calls ... desktop support and infrastructure support. Key Skills: - 1+ years IT Helpdesk Support / First Line Support experience. - 1st line experience of supporting printers and copiers. - Good...

  10. 1st Line Support

    Hull | £18k - 20k per year + + 25 days holiday, BUPA, Lif | From TALENT SPA

    1st Line Support Engineer (Service Desk Support Engineer Windows Server 2008 & 2012 and SQL Server 2008 & 2012) x 2 New roles Working for a Leading Software Communications company based in Hull,... East Yorkshire. JOB ROLE: * 1st Line Support Engineer, provide a first line response facility, ensuring that customer issues/requests are logged and actioned in an efficient, friendly and helpful manner, and in accordance with agreed SLA targets. Proactively seek customer feedback on performance, as appropriate, when calls are being logged by telephone * 1st Line Support Engineer, occasional on-site support (usually during business hours but out of hours if required), to provide assistance to Customer Support Engineers during Service Pack Rollouts, or for training purposes. * 1st...

  11. 1st Line Service Desk Analyst

    Leeds | To £18,000 | From Aria Select Ltd

    1st Line Service Desk Analyst Salary: £18,000 Job purpose A fantastic opportunity for a 1st Line Service Desk analyst to join a team handling over 80,000 support incidents per year. The... using a number of communication channels included social media, Live Chat and a customer portal. Duties and Responsibilities The 1st Line Service Desk Analyst will as a member of the 1st Line Team ... service is provided to all users of the Service Desk. Each 1st Line Analyst will be expected to meet individual and team key performance indicators, quality of documentation and customer service which ... of conduct and departmental standards and procedures -Demonstrates effective communication skills in dialogue with customers and colleagues A 1st Line Service Desk Analyst role with training...

  12. IT Helpdesk Operations Support

    Middlesex | £35, 000 | From Prime Personnel

    International bank is looking to hire an individual to provide a combined IT service desk, operations and 1st line support function to the bank. The main aspect of the role is to respond to and... record customer submitted incidents in the IT helpdesk system and resolve those incidents (at 1st line support level) and escalate those that need escalating. There is a shift element to this role covering: 8am - 4pm, 9am - 5pm & 11am - 7pm. You MUST have prior banking experience from a IT support perspective. Key skills and qualifications which are nessacery for the role are as follows: MCSA/MCSE qualification is a must, Database SQL, MS SQL Server 2008/2012, Windows SUS Server. ...

  13. Support Engineer / Helpdesk Support Engineer

    Hertfordshire | £23, 000 | From XL Recruitment (UK) Ltd

    SUPPORT ENGINEER / HELPDESK SUPPORT ENGINEER £23,000 Basic + 5% Pension + BUPA Healthcare + 33 Days Holiday + Free Parking + Excellent Benefits Our Client is looking for a 1st Line Support /... Responsibilities of the role would include: - Answer the IT Helpdesk Telephone & Log Requests into the Helpdesk System - Give 1st Line Technical Support as required & Ensure Cases are Escalated to Correct ... Service to both Internal & External Customers Key Skills & Experience required: - Commercial Network experience - Knowledge of the MS Office - Knowledge of MS Windows - Experience of working on ... Line Support / 2nd Line Support / Helpdesk / IT Support / IT Helpdesk / Network / 1st Line Support Helpdesk / 2nd Line Support Helpdesk / IT Support Consultant / Support Advisor / 1st Line Support...

  14. Technical Support Engineer (1st Line) - Innovative Tech Company

    Hatfield | £18k - £24k pa + Bens + 5K shift | From Understanding Recruitment Ltd

    Technical Support Engineer (1st Line) - Innovative Tech Company! This is a new opportunity (multiple roles) to join a fast-growing and hugely successful tech company in Hatfield, Hertfordshire. As... part of an expanding Service Desk Team you will come on board and provide technical support / 1st line to a mix of internal and external customers. We are looking for someone with some good demonstrable experience within a technical support / 1st line role in either hardware / desktop or software. You will boast excellent customer service skills, experience in taking high volumes of calls professionally, dealing with time critical issues efficiently as well as being enthusiastic about expanding your technical knowledge. Support / 1st line - Key skills needed: - Some proven experience in...

  15. Technical Support Analyst (1st / Helpdesk & 2nd line )

    High Wycombe | £20000.00 - £23000.00 pa | From Understanding Recruitment Ltd

    Technical Support Analyst (1st / Helpdesk & 2nd line / Desktop Support) We are looking for a Technical Support Analyst to be responsible for providing 1st / Helpdesk , 2nd and 3rd line support /... required for this role are: - Excellent customer service skills both on the phone and email - Previous experience in a 1st Line or IT/helpdesk role 2nd line / Desktop. - Show previous experience ... Department. As a Technical Support Analyst working as part of a team you will be responsible for providing 1st and 2nd line support via helpdesk calls and direct requests (Windows 7, Office 2010, and Active Directory). You will be responsible resolving 1st and 2nd line user calls, monitoring backups, assessing the suitability of new technology and ensuring antivirus is updated. My client can...

  16. 1st Line Support Engineer

    Bridgend | £16k - 20k per year | From TALENT SPA

    1st Line IT Support Engineer | Bridgend | £16,000 - £20,000 Jonothan Bosworth Recruitment Specialists are currently looking for a 1st Line IT Support Engineer. This is a great job opportunity... where you will join a leader in their field of IT, who have a great reputation and invest in staff development by teaching industry leading products and who will give you the opportunity to take on funded Microsoft qualifications. As 1st Line Support you will be responsible for helping clients resolve their day to day IT issues along with their IT infrastructure. If you are a Computer Graduate looking to develop a career within IT Support, and are technically minded, multi skilled with great customer service skills and have a passion for problem solving then please apply. Pre...

  17. 1st Line Service desk Analyst

    Manchester | £20k - £180k pa + Benfits | From Myles Roberts

    1st Line Service desk Analyst - Windows/Microsoft -£20k - Manchester My client a market leading organisation are looking for a Service Desk Analyst to join their forward thinking support... and tram. There may be occasional paid out of hours work in line with Delivery of key IT projects Please apply using the link below or contact t, for more information. 1st Line Service desk ... function. The Services Desk Analyst will be responsible for providing support to internal customers acting as a point of escalations, resolving software and hardware issues via email and phone. The Service Desk Analyst must have excellent communication skills and be comfortable dealing with various levels of stakeholders. The Service Desk Analyst must have previous exposure...

  18. 1st Line HELP DESK

    London | £25000 - £27000 per annum | From London City Network

    1st Line HELP DESK Working for a leading Government Body based in Camden, London We currently have 3 vacancies on our 1st line technology service desk: Service Desk... strong communication skills and be happy with a 1st line role. We do not have 2nd line vacancies at present. Please see the below brief: We are looking for someone who currently works on a Service Desk, who has exceptional communication skills, excellent telephone manner, initiative, someone who has a commitment and understanding of customer service. Someone who understands prioritisation ... , diagnosing issues with applications, potentially fixing applications. They need knowledge of all facets of IT, not in depth but a bit about everything. Our Service Desk Analysts are 1st line support...

  19. Cyber Security Service Desk Analyst

    Leeds | Neg | From BAE SYSTEMS APPLIED INTELLIGENCE LIMITED

    Role Description: This is an exciting opportunity to join our Service Desk as a Service Desk Analyst providing 1st level IT support services to our Managed Security customers. Working within... our Security Operations Centre in our Leeds office, you will be our first point of contact with our customers for managing Security Incidents, Service Incidents and Service Requests. Job responsibilities: - Respond to customer requests for IT services (including incidents, queries and service requests) in a timely, polite and efficient way, ensuring adherence to Service Level Agreements - Log, analyse and resolve 1st line support calls, undertaking incident triage and assignment to the relevant support group - Build strong, positive relationships with users to enhance the level...

  20. Graduate IT support

    Cheadle | £22000 - £24000 per annum + £3k Profit share bonus | From GENESIS ASSOCIATES

    Are you a graduate in IT? Or a graduate with experience as junior 1st line support, looking for the next step within a growing and expanding organisation who have year on year growth with amazing... and hardware support along with managed services and cloud centre solutions. As they are rapidly expanding, they are looking for a 1st/2nd line support technician to progress and grow through the organisation to become a high end IT Support technician. With unbelievable prospects, this is not one to be missed! THE ROLE -Ensuring all backup routines are performed in line with all organisation standards -Assisting with IT functions to streamline and migrate central systems where possible -Offering 1st and 2nd line support to all sites and customers over the phone -Maintaining...