Job Listings

First line customer service support normally involves dealing with customers or clients directly to resolve their issues.

Who can I work for?

Most industries require someone to act as a first point of call for customers or clients, so you could work for a large global organisation or a small local company and in any sector.

Where and when can I work?

The majority of positions are office-based and you will normally work 9am – 5pm Monday to Friday. There are first line customer service positions across the country.

We currently have a great selection of 1st line customer service jobs listed on AllTheTopBananas.com. See these below or refine your search above.

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1st line customer service jobs

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  1. 1st Line Service Desk Agents - Customer Service

    Bracknell | £7.50 p hour + rising to £7.85 after 6w | From Project People Limited

    First Line Service Desk Agents - Fujitsu - Temp to Perm Bracknell - Day shifts - 40 hours per week - £7.50 per hour for the first 6 weeks, rising to £7.85 per hour Fujitsu's Service Desk... communication and customer service skills. Due to the environment candidates must be able to demonstrate they can gain security clearance to the required level. - Business aware - develop an understanding of customer's environment to enable excellent service delivery - Problem solving - take ownership for basic technical customer problems by asking relevant questions and resolving typical problems. Escalate more complex issues to second line agents as necessary. - Process - record actions taken to resolve customer problems using established processes and systems. - Service level - monitors...

  2. Customer Service / 1st Line EPoS Support

    Newport | £18k - £20k pa | From Recruitment Genius Ltd

    Job Title: 1st Line EPoS/IT Support Job Location: Head Office, Newport, South Wales Duration: Six Months Probation to Permanent. Salary / Package: Basic up to £18,000 - £20,000.00 per annum... solutions to the hospitality industry is seeking a highly motivated candidate to join a dynamic company which is fast moving and fun to work in, providing a customer focused high level of IT support at 1st line level. Main Responsibilities: - Managing in-bound support calls from customers - Logging calls on our internal CRM solution - Finding a timely and suitable resolution to the problem/query - Communicate and escalate with other members of team - Be proactive in troubleshooting and diagnosing problems Skills & Knowledge: - 'Customer first' attitude and a desire to...

  3. Customer Service Desk Analyst - 1st Line 24/ 7

    Camberley | up to £21k + bens | From Ntech Consultants Ltd

    Customer Service Desk Analyst - 1st Line Up to £21k + bens 1st Line, Customer Facing, Call Logging, monitoring, escalation, incidents, SLA's, Networking, fault finding, Clarify,... ITIL. A rare opportunity has arisen for a 1st line Customer Service Desk Analyst to join this dynamic provider of networking & telecoms services. This role is an ideal opportunity for a good customer service who is used to dealing with call logging, incident management and escalations etc to join the IT/Networking industry. You must be able to demonstrate good customer facing skills ... of this role involves Call Logging, network monitoring and liaising with other technical areas of the group to ITIL standards. Any networking customer services experience would be a distinct advantage...

  4. 1st Line Service Desk Agents - Customer Service

    Bracknell | | From Project People

    First Line Service Desk Agents - Fujitsu - Temp to Perm Bracknell - Day shifts - 40 hours per week - £7.50 per hour for the first 6 weeks, rising to £7.85 per hour Fujitsu's Service Desk... communication and customer service skills. Due to the environment candidates must be able to demonstrate they can gain security clearance to the required level. Business aware - develop an understanding of customer's environment to enable excellent service delivery Problem solving - take ownership for basic technical customer problems by asking relevant questions and resolving typical problems. Escalate more complex issues to second line agents as necessary. Process - record actions taken to resolve customer problems using established processes and systems. Service level - monitors performance...

  5. 1st Line Customer Service Technical Support

    Warwickshire | - £16k-£18k | From CV-Library

    A Market Leading technology Giant in Warwick require an ambitious and enthusiastic individual keen to pursue a career in 1st Line Technical Customer Service Support to join them for a unique... opportunity starting March 2016. You will be rewarded with a competitive salary, 5% bonus, Holidays, Training, Certification opportunities and lots more! Job Title: 1st Line Customer Service ... essential Candidates will need to have a clear ambition of securing a long term and challenging role. The Role: 1st Line Customer Service Support Analyst will be part of a new Service Desk ... with a passion for first class customer service, then this may be the ideal opportunity for you! **These positions are not contract opportunities, permanent minded candidates are required...

  6. 1st Line Support Engineer/ Service Desk Analyst

    Chippenham | £22k - £23k pa + Benefits | From Global Technology Solutions Ltd.

    An exciting opportunity has arisen for a strong 1st Line Support Engineer to join a fantastic company based in Chippenham. Experienced 1st line engineer required for a highly successful Managed... Service Provider. We are seeking strong 1st Line Engineer. This is a Monday-Friday position however you will be included on a on-call rota which is about once in every 9 weeks. Required Competencies for a 1st Line Support Engineer *Confident and proficient in dealing with IT issues *Minimum of 2 years proven experience working in a line position *Knowledge of working for a Managed ... you with speedy fixes ensuring the ticketing system is fully updated. *Provide advice and assistance to colleagues where needed. So if you are an experienced 1st Line Support Engineer/Service...

  7. 1st Line Support Technician - £15K - £18K per annum

    Southsea | £15k - £18k pa + Benefits | From Spectrum IT Recruitment (South) Ltd

    IT Technical Support Advisor / 1st Line Support Technician An established and progressive technology provider is a looking for a 1st Line Support Technician to join their expanding team. This is a... great opportunity for candidates passionate about to Technology to begin or progress their career. The 1st Line Support Technician will be required to provide technical support to a number clients and customers. The main responsibilities of the IT Technical Support Advisor will involve: - To provide 1st Line Support within an SLA driven environment. - To deliver an excellent level of customer service. - The recording of relevant customer data in respect of relevant information. - Consistently having a high level of communications to customers and colleagues. The IT Technical Support...

  8. 1st Line Support Engineer

    Winchester | £23k pa + Benefit package | From Applause IT Limited

    1st Line Support Engineer Key words: Windows Server 2012, Exchange Server 2013, Office, AD, Active Directory, IT Support 1st Line Support Engineer with excellent customer service sought by a... national organisation to join their support team to provide internal support for the business. The 1st Line Support engineer will liaise closely with the IT function. The successful 1st Line Support Engineer will have exposure to the following: - Good knowledge of Microsoft technologies - up to Windows Server 20012, Exchange Server 2013, Windows 8 and Office 2013 / Office 365 - Good ... level and work with the best then this is the ideal role for you. APPLY TODAY for an informal discussion about the company and this 1st Line Support Engineer role! Send your CV direct to...

  9. 1st Line Service Desk Analyst

    Manchester | £18000.00 - £20000.00 pa | From Computer People (UK) Limited

    Urgent Role - 1st Line Helpdesk Analyst - Permanent Position - Manchester Based Location - Manchester Type - Permanent Job - 1st Line Helpdesk Analyst Salary - £18,000 - £20,000 Ever... expanding and award winning company are looking to expand there Service Desk team and would suit a recently graduated student or experienced 1st Line Service Desk Analyst Commutable from, Stretford, Sale, Urmston, Altrincham, Stockport, Manchester Essential *IT literate *Strong Customer Service Skills *Strong knowledge of Microsoft products (Word, Excel etc) *Willingness to learn new skills *Educated to degree level Desirable *Exposure to working in a helpdesk environment or customer service environment. This is a permanent position we unfortunately cannot consider...

  10. 1st Line Support, Service Desk Technician

    Southport | £18k - £20k pa | From Oscar

    Junior 1st Line Support, Service Desk Technician, Analyst, MS Office, SQL, MySQL, Windows, Microsoft, Merseyside, Liverpool, Southport, £18,000.00 - £20,000.00 6 Month Contract The Role Service... Desk Technician Analyst, MS Office, SQL, MySQL, Windows, Microsoft, is to provide 1st Line Support for the companies clients. As the service desk technician you will have the opportunity to solve the issues from the clients from password resets to application problems. 1st Line Support Role Requirements: Essential - Working knowledge of Microsoft Office - Strong communication skills ... ;Apply" button now! Junior 1st Line Support, Service Desk Technician, Analyst, MS Office, SQL, MySQL, Windows, Microsoft, Merseyside, Liverpool, Southport, £18,000.00 - £20,000.00 6 Month Contract ...

  11. Service Desk Analyst

    Yate | £22000.00 - £26000.00 pa | From Sanderson Recruitment

    Senior Service Desk Analyst with a sound appreciation of Citrix, Exchange and Active Directory to provide 1st and 2nd Line support on a 6 month FTC: Role: Senior Service Desk Analyst Location:... North Bristol Salary: £26,000 (Pro Rata) Keywords: Service Desk, IT Support, 1st Line, 2nd Line, Helpdesk, Citrix, Exchange, Active Directory I have an immediate role for a Senior Service Desk Analyst to work on a fixed term contract basis for an established company in North Bristol. You will join a busy service desk providing 1st and 2nd line support to customers via phone and email. As ... role you will need to have previous IT Support experience and have been responsible for both 1st and 2nd Line incidents. Your technical skills will include Citrix, Exchange, Active Directory as well...

  12. 1st Line Tech Support Advisor

    Sidmouth | £17, 000 | From Sarah West Recruitment Ltd

    1st Line Tech Support Advisor Exeter Salary: £17,000 - with a great package We are looking for 1st Line Tech Support Advisors for our client, who is a leader in the communications industry.... and friends and help them with their tech problems. As a 1st Line Tech Support Advisor, it will be expected that you have the following experience/ skills/ knowledge: - Previous customer service in an IT/ tech environment - Knowledge/ interest in IT - Great communication skills and build up a relationship with customers - Attention to detail. Being a 1st Line Tech Support Advisor means ... You will be working from their Exeter office and be a key player in not only delivery technical support to your customers, but also 1stclass customer service. The role requires you to be someone...

  13. SC Cleared 1st Line Support Analyst

    Hampton | £13.50 - 13.50 per hour | From Concept Resourcing

    SC Cleared 1st Line Support Analyst - Peterborough I am currently recruiting for an SC Cleared 1st Line Support Analyst in Peterborough, to support a rapidly growing Service Desk. The... successful candidate will act as a single point of contact to customers and will ensure that incidents are fully managed through to resolution. The successful candidate should have proven customer service skills and a good technical background - relevant industry qualifications are favourable The successful candidate must have valid SC clearance. Responsibilities of the SC Cleared 1st Line Support Analyst include: * Answering incoming calls and emails from customers and accurately logging incidents ensuring all relevant data is captured * Provide an excellent level of customer...

  14. 1st line Support - Service Desk Analyst

    North West London | £20k - £24k pa + benefits | From Eligo Recruitment Limited

    Job Title: Service Desk Analyst 1st line Support Location: Central London Salary: £20-24K + Benefits MAIN PURPOSE OF JOB: - Provide 1st line support primarily to high profile clients as part of... of Customer Service - Provide 1st Line support and remote support to internal and external customers - 1st Line Support on in-house applications via telephone and email - Co-ordination of issue ... our clients Service Desk team - Ensure an exceptional level of customer service and satisfaction - Troubleshoot and resolve front line issues and queries - Effectively liaise with 2nd and 3rd line teams as well as 3rd parties to troubleshoot and resolve calls - Ensure timely resolution of requests in line with a published Service Level Agreement (SLA) - Escalation of requests/issues where...

  15. IT Service Desk Analyst - IT Technician - High Wycombe £25, 000

    High Wycombe | £20k - £25k pa | From Ashdown Group

    IT Service Desk Analyst - IT Helpdesk Technician - High Wycombe, Buckinghamshire - £25,000 Job Title: IT Service Desk Analyst - IT Helpdesk Technician Key Skills: 1st & 2nd line telephone &... IT managed service provider in the High Wycombe area going through continued growth and expansion. They require an experienced 1st & 2nd line Service Desk Analyst to join a customer focused IT support ... site visits to work on projects and provide onsite support. If you are a 1st &/or 2nd line IT Service Desk Analyst and you are looking for a new challenge please send me your CV immediately. My client will match your skill set with a salary of between £20,000 - £25,000. Please state ref: ASH14564CP in the subject line. Key Words: 1st Line Service Desk Analyst, 1st Line Helpdesk Analyst, 2nd...

  16. 1st Line Support Analyst

    Basingstoke | £12.50 - £15.00 p hour | From Morson (IT Division)

    1st Line Support Analyst / £12.50-£15.00 Per Hour / 6 Months/ Basingstoke 1st Line Support Analyst - Morson International is pleased to be offering this fantastic role on behalf of our client who... is seeking to recruit a 1st Line Service Desk Analyst based in Basingstoke, Hampshire UK on a Contract basis. The successful candidate should have the following expertise, knowledge and skills: * Excellent customer service skills - Both on the phone and face to face * Must have strong verbal and written communication skills for answering technical questions, and customer follow-up ... . Excellent communication skills are essential as successful candidates will be customer facing. 1st Line Support Analyst / £12.50-£15.00 Per Hour / 6 Months / Basingstoke ...

  17. 1st Line Support Analyst

    Cardiff | £16000 - £20000 per annum | From Intapeople Limited

    Service desk / Helpdesk support / 1st line support - South Wales - up to £20,000 pa Candidate Key words - Windows, Exchange, Server, Service desk, Analyst, Help desk, 1st line, Engineer, Customer,... Support, Software, Hardware, Server, Technical, ITIL, SLA, Commutable from - Cardiff Area, Bridgend, Newport, Cwmbran, Caerphilly A service desk / helpdesk support / 1st line engineer is ... is essential and responsibilities for the service desk / helpdesk support / 1st line engineer will be varied however will include - - Providing 1st line technical support; answering support queries ... provide support within the customer services unit ensuring excellent customer service is delivered to customers across the companies range of products. The successful candidate will have excellent...

  18. 1st Line Support / Service Desk Analyst

    Bradford | £80.00 - £100.00 p day | From Spring Grp (Leeds)

    We require a 1st Line Support engineer / service desk analyst for a leading organisation in York. Contract Duration: 3 months followed by a monthly rolling contract Day Rate: £80 - £100 We... require a 1st line support engineer to join an established company and team delivering high quality customer service to around 1200 users. You will have an extensive background in 1st line support or service desk with a strong emphasis on customer service. The environment is Microsoft therefore an understanding of exchange, active directory and Microsoft products is an advantage. You will be responsible for providing first time fixes, re-setting passwords, troubleshooting etc. The service desk take around 23 / 24 calls per day and undertake other work such as PC / Laptop repairs...

  19. 1st Line Mac Engineer

    London | £110 - £130 p day | From Hunter Charles

    1st Line Mac Technical Support - iOS MAC, IOS, 1st Line, Support, Active Directory, Windows £110 - £130 / day (6 Month Contract) A London based client of mine are looking for 1st Line Mac... & Responsibilities - To provide 1st line technical support; answering support queries via phone and email - To maintain a high degree of customer service for all support queries - To log all calls on ... Team player - Good customer service skills ... Support Engineers to join their team. You will be joining an exciting and growing Managed Service Provider in London. My client is experiencing growth and is seeking a new bright and enthusiastic...

  20. Service Desk Analyst / Helpdesk Analyst - 1st Line

    Bedford | £18000.00 - £24000.00 pa + Bonus, Bens | From Rethink Recruitment Solutions Limited

    Service Desk Analyst / Helpdesk Analyst / 1st Line Support Analyst - Bedford, Bedfordshire - £18K - £24K + Bonus + bens - Immediate starts available - Commutable from Buckinghamshire, Hertfordshire,... Cambridgeshire An expanding organisation are seeking to recruit a number of Service Desk Analysts to provide 1st line support to internal and external customers covering server, desktop or application / software faults. Candidates will possess experience of providing 1st line remote support within a Service Desk or Helpdesk environment, where you have supported Windows Operating systems ... / 1st Line Support Analyst - Bedford, Bedfordshire - £18K - £24K + Bonus + bens - Immediate starts available - Commutable from Buckinghamshire, Hertfordshire, Cambridgeshire ...