Job Listings

First line customer service support normally involves dealing with customers or clients directly to resolve their issues.

Who can I work for?

Most industries require someone to act as a first point of call for customers or clients, so you could work for a large global organisation or a small local company and in any sector.

Where and when can I work?

The majority of positions are office-based and you will normally work 9am – 5pm Monday to Friday. There are first line customer service positions across the country.

We currently have a great selection of 1st line customer service jobs listed on AllTheTopBananas.com. See these below or refine your search above.

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1st line customer service jobs

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  1. Customer Service / 1st Line Support Technician

    Sutton Coldfield | £18k - 19k per year | From Hot Recruitment Consultants Limited

    Our client is an award winning, leading supplier of electronic monitoring solutions and they are recruiting for a Customer Service / 1st Line Support Technician in Sutton Coldfield. Please only... believe in staff development and support staff to succeed. Job Description Working within the Support Department as a Customer Service / 1st Line Support Technician, the successful candidate will ... and professionally to all queries and issues Essential attributes The successful candidate for the role of Customer Service / 1st Line Support Technician must possess either a proven software support ... :00. Benefits For the role of Customer Service / 1st Line Support Technician you will receive: * Competitive Salary of £18,000 per annum rising to £19,000 after 3 months' probation * 20...

  2. 1st Line Support Assistant / IT Customer Service Exec - Edgware

    Edgware | £17 - 19k (DOE) + Bonus | From Guru Careers

    1st Line Support Assistant / IT Customer Service Exec - Edgware Keywords: IT Support Engineer, First Line Support Engineer, Customer Service Exec, Technical Client Services, End-User Support,... Forge, Adobe Audition, Telephone Support, Remote Access... A 1st Line Support Assistant / IT Customer Service Exec is needed to join a messaging and music broadcast company who provide the in-store ... incredibly short amount of time. Reporting to the Director of Production the 1st Line Support Assistant / IT Customer Service Exec will answer end-user support requests received by telephone ... advantageous. This would be an excellent role for a self-motivated 1st Line Support Assistant / IT Customer Service Exec who is looking for variety, responsibility and great bonuses (subject to service...

  3. Helpdesk Analyst - 1st Line - Support - Customer Service

    Northamptonshire | £17000 - £18500 per annum + Bens | From Reflex Computer Recruitment.

    Helpdesk Analyst - 1st Line - 1st Line Support Engineer - Service Requests - Helpdesk - Support - Customer Service - Northampton - £17,000 - £18,500 DOE Our client, one of the UK's leading... opportunity for a Helpdesk Analyst / 1st Line Support Engineer to work with a fantastic and forward thinking company ! If you have excellent Customer Service / 1st Line Support Skills , we want to hear ... providers of hosting, Cloud, managed IT services and business continuity , are looking to recruit a Helpdesk Analyst / 1st Line Support Engineer to join their busy team. This is a perfect ... from a call centre / service desk / helpdesk background! The successful 1st Line Support Engineer will be performing 1st line telephone support. You must possess the ability to work...

  4. Customer Service / 1st Line Support Technician

    Sutton Coldfield | £18k - 19k per year | From Hot Rec

    Our client is an award winning, leading supplier of electronic monitoring solutions and they are recruiting for a Customer Service / 1st Line Support Technician in Sutton Coldfield.  Please only... believe in staff development and support staff to succeed.   Job Description Working within the Support Department as a Customer Service / 1st Line Support Technician, the successful candidate will ... to all queries and issues Essential attributes The successful candidate for the role of Customer Service / 1st Line Support Technician must possess either a proven software support background or ... .        Benefits For the role of Customer Service / 1st Line Support Technician you will receive:   * Competitive Salary of £18,000 per annum rising to £19,000 after 3 months’ probation   * 20 Days starting Holiday...

  5. Customer Service / 1st Line Support Technician

    Sutton Coldfield | £18k - 19k per year | From Hot Recruitment

    Our client is an award winning, leading supplier of electronic monitoring solutions and they are recruiting for a Customer Service / 1st Line Support Technician in Sutton Coldfield.  Please only... believe in staff development and support staff to succeed.   Job Description Working within the Support Department as a Customer Service / 1st Line Support Technician, the successful candidate will ... to all queries and issues Essential attributes The successful candidate for the role of Customer Service / 1st Line Support Technician must possess either a proven software support background or ... .        Benefits For the role of Customer Service / 1st Line Support Technician you will receive:   * Competitive Salary of £18,000 per annum rising to £19,000 after 3 months’ probation   * 20 Days starting Holiday...

  6. Customer Service / 1st Line Support Technician

    Sutton Coldfield | £18k - 19k per year | From Hot Recruitment Consultants Ltd

    Our client is an award winning, leading supplier of electronic monitoring solutions and they are recruiting for a Customer Service / 1st Line Support Technician in Sutton Coldfield.  Please only... believe in staff development and support staff to succeed. Job Description Working within the Support Department as a Customer Service / 1st Line Support Technician, the successful candidate will ... and professionally to all queries and issues Essential attributes The successful candidate for the role of Customer Service / 1st Line Support Technician must possess either a proven software support background ... . Benefits For the role of Customer Service / 1st Line Support Technician you will receive: * Competitive Salary of £18,000 per annum rising to £19,000 after 3 months’ probation * 20 Days starting...

  7. Customer Service / 1st Line Support Technician

    Sutton Coldfield | £18000 - £19000/annum | From Hot Recruitment

    Our client is an award winning, leading supplier of electronic monitoring solutions and they are recruiting for a Customer Service / 1st Line Support Technician in Sutton Coldfield. Please only... believe in staff development and support staff to succeed. Job Description Working within the Support Department as a Customer Service / 1st Line Support Technician, the successful candidate will ... and professionally to all queries and issues Essential attributes The successful candidate for the role of Customer Service / 1st Line Support Technician must possess either a proven software support background ... . Benefits For the role of Customer Service / 1st Line Support Technician you will receive: * Competitive Salary of £18,000 per annum rising to £19,000 after 3 months’ probation * 20 Days starting...

  8. Welsh Speaking Helpdesk Analyst - Customer Service - 1st Line

    Northamptonshire | £20000 - £22000 per annum + Bens | From Reflex Computer Recruitment.

    Welsh Speaking Helpdesk Analyst - Northampton - £20,000 - £22,000 DOE Our client, one of the UK's leading providers of hosting, Cloud, managed IT services and business continuity , are... looking to recruit a number of Welsh speaking Helpdesk Analysts , to join their busy team. This is a perfect opportunity for someone who is fluent in Welsh and has worked in a customer service environment, to secure a role in the IT industry. No IT experience required , just good customer service skills and the ability to speak (and understand) Welsh and English! This role would suit someone from a call centre / service desk / helpdesk background! The successful Help Desk Analyst will be performing 1st line telephone support to Welsh Speaking citizens who utilize our...

  9. Customer Service Advisor (1st Line Support)

    Cheltenham | - £14k-£18k | From i2i recruitment

    Job Purpose; This is a fantastic opportunity for a professional individual looking to develop their career. My client builds, installs and supports bespoke technology solutions and they are... looking for a driven individual, with good customer service skills to join their Network Operations Centre as a 1 st Line Support. Key Responsibilities; · To provide prompt and courteous ... provided by my client · Ensure familiarity of SLA’s (Service Level Agreements) · Participate in 24/7 roster · Remotely accessing client networks · Back up of customer and internal IT infrastructure Experience / Desirables; · Good customer service skills · Competent use of IT tools · Good written English · Willingness to learn · IT Literate This is a shift based role For...

  10. Service Desk Analyst / 1st Line Support / Customer Service

    Derbyshire, East Midlands | 60.0000 | From PTS Consulting

    PTS is working on behalf of a leading global investment bank. Our client is currently seeking to hire a service desk analyst to work within a busy Service Centre. 1st line support is apart of this... position. Candidates with a professional IT qualification, with previous experience in a service centre environment with customer service skills are encouraged to apply for this role. Role Requirement: Provide 1st level verbal and remote technical assistance to front and back office staff. You will be required to assist customers with technical issues in regards to market and international ... . The successful person will be required to trouble shoot and resolve issues or send tickets to 2nd and 3rd line support teams. You will need to provide a high level of customer care skills whilst...

  11. 1st and 2nd Line Service Desk Support

    Brighton | £30,000 per annum pro-rata | From Vantage Recruitment Solutions Ltd

    1st and 2nd Line Service Desk Support A 1st and 2nd Line Service Desk Support Analyst is required to join a Financial Services organisation based in Brighton for a 6 month fixed-term contract.... This 1st and 2nd Line Service Desk Support position requires someone with commercial experience in providing 1st and 2nd line support and in using Active Directory. The successful 1st and 2nd Line Service Desk Support Analyst will have excellent customer service skills and be a clear communicator. Experience with Exchange and SQL Management Studio would be beneficial. This 1st and 2nd Line ... secure a permanent position in the future. This is a 6 month fixed term contract and is paying £30,000 per annum (pro-rata). To apply for this 1st and 2nd Line Service Desk Support role please click...

  12. 1st Line Support

    St Helens | Negotiable | From Certes Computing Ltd

    1st Line Support required for a 3 month contract based in St Helens. The 1st Line Support will be involved in working within the Service Desk teams providing support to a large customer base. The... Client is looking for candidates with strong communication skills and have worked within a busy service desk environment previously. There will be some instances where the 1st line support may need to work some shift patterns that may vary. The 1st Line Support will be come to the role with: * Experience working within a service desk environment * Experience providing 1st/ 2nd line support * Experience providing excellent customer care * Have strong communication skills * Have worked within the Health sector recently * Knowledge of supporting Microsoft products. The 1st Line...

  13. Service Desk Analyst / Helpdesk Analyst / 1st/ 2nd Line Analyst

    City Of London | £25k - £32k pa | From DGH Recruitment Limited

    Service Desk Analyst / Helpdesk Analyst / 1st/ 2nd Line Analyst Looking for a Service Desk Analyst / Helpdesk Analyst / 1st / 2nd Line Analyst to join a busy helpdesk within the legal... sector. Ideally the Service Desk Analyst / Helpdesk Analyst / 1st/ 2nd Line Analyst will demonstrate strong technical skills within Windows 7, MS Office 2010 and Outlook. The successful Service Desk Analyst / Helpdesk Analyst / 1st/ 2nd Line Analyst will possess excellent communication skills as well as strong customer service skills. The role is working on a permanent basis on a shift ... / Helpdesk Analyst / 1st/ 2nd Line Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited...

  14. 1st Line Support Analyst

    Knutsford | £16k - £21k pa | From Rullion IT Plus

    1st Line Support Analyst- Windows, Customer Service Permanent Up to £21,000 Knutsford My client, a large organisation based in Knutsford is looking for a 1st Line Support Analyst to handle all... - Windows, Customer Service Keywords:1st Line Support Analyst, Windows, Customer Service, Telephone, Support, IT Systems, Operating Systems, Office Rullion IT Plus Ltd is acting as an Employment ... incoming first line support calls via telephone, email and from the support portals. You will offer advice and guidance to clients covering core elements of the service. In order to be considered for this role, you will have a real passion for IT and its development as well as excellent communication and customer service skills. Responsibilities * Provide quality first line support to external...

  15. 1st Line Support / 2nd Line Support / Cisco / £25K

    Sale | £25k pa + On call allowance | From Senitor Associates Limited

    1st Line Support / 2nd Line Support / Cisco / £25K My client are an exciting Internet Service Provider based in central Manchester. They are going through a huge recruitment drive and are looking... for a 1st Line Support Engineer / Junior Network Engineer to join the team. The role will be perfect for anyone with a keen interest in Networking and a passion for customer service. The successful candidate will have a keen interest and basic understanding of some of the following: 1st Line Support / 2nd Line Support / Cisco / £25K * Cisco Routing and Switching * Active Directory ... info please email me: Email address removed or call me on Phone number removed 1st Line Support / 2nd Line Support / Cisco / £25K For more information about Senitor and the opportunities we have...

  16. Technical Support (2nd Line)

    Trowbridge | £20k - £27k pa + Benefits | From Capita Resourcing Ltd (IT Resourcing)

    Technical Support (2nd Line) Technical Support / Applications / SQL / RDBMS / 1ST Line / 2nd Line / Database / Administration Technical Support / 2nd Line Support to work for a FTSE100... organisation. Being a leader in their field due to growth are looking for two Technical helpdesk / Technical Support covering 1st and 2nd line support based in their Trowbridge office. The nature of this role will be to provide 1st and 2nd line support to customers where you will also be involved in elements of remote support service also. This covers remote database admin and software ... upgrades, database copies and Ingres database administration. The ideal candidate will have experience of 1st and 2nd line support. Strong interpersonal and communication skills. Previous RDBMS...

  17. Service Desk Analyst

    Leeds | £100 - £112 p day | From Randstad Sourceright Ltd

    Service Desk Analyst 1st Line support - Helpdesk - System Support The Service Desk Analyst provides technical 1st line support to direct costumes Experience & Skills: * Systems or Desktop... support Experience * Remedy Experience * Experience supporting a Windows XP & Windows 7 desktop user environment in a Microsoft Windows 2003 - 2008 Server infrastructure based in an Active Directory * Microsoft Office 2003 & 2007 experience * Microsoft Exchange 2003 & 2007 experience * Excellent customer service skills * Excellent team player * Clear verbal and written communication skills * Structured approach to problem solving and technical troubleshooting * Ability to work well under pressure and to targets * A full working knowledge of MS Office applications Sector: Telecom...

  18. 1st Line Support Analyst

    Dorking | Up to £22,000 DOE | From Web Recruit Jobs - SDA - IT

    1st Line Support Analyst Dorking, Surrey Up to £22,000 DOE Our client is a leading provider of IT support, consultancy and managed services to customers in both the public and private sectors.... gained within a service desk - Experience of using Microsoft Server As a 1st Line Support Analyst, you must have strong English communication skills, a team player mentality and a customer focused ... advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency. Additional Keywords: 1st Line Support Analyst, MS Server, IT Support Analyst, Technical Support Analyst, 1st Line Support Engineer, 2nd Line Support Analyst, IT Helpdesk Analyst, Service Desk Engineer, Helpdesk Support Engineer, Desktop Support Engineer, IT Support Advisor, Technical...

  19. IT Support Engineer - Hosting / Windows/ Linux

    Reading | £22k - £26k pa + Benefits | From Reflex Computer Recruitment Limited

    IT Support Engineer- 1st Line Support- Helpdesk Analyst - Hosting/ Windows/ Linux- Reading, Berkshire- £22,000- £26,000- If you are a motivated First Line/ 1st Line/ Service Desk/ IT support... engineer with experience in Windows 7 / Linux Redhat or Debian, or Ubuntu or Centos and are looking to work in a highly dynamic, fast, bubbly multi- tenanted hosting environment, then look no further! You will be responsible for the 1st level technical support,, providing guidance and assisting customers with their server, application, networking and hardware requests. Key Skills: * Windows * Linux (Basic Command Line knowledge) * Strong Communication * TCP/IP Networking experience (Advantageous) Being the first point of contact it is essential that you are a very strong...

  20. 1st Line Systems Engineer

    London | 80-110 Per Day | From Venn Group Limited

    Windows/ 1st Line Support/ Helpdesk Support / Active Directory Our client, a large specialist managed service provider based in Central London, is searching for a 1st Line Systems Engineer to... join them on an initial 3 month contract. The successful candidate will provide 1st line desktop and network support as well as conducting regular server room inspections. This position requires somebody with a good knowledge of Windows support and Active Directory administration alongside an understanding of Citirx, VMware and Exchange. Day to day duties: - Providing 1st Line PC and Network Support - Logging and prioritising incidents - Escalating incidents as required - Delivering high first time fix rates Essential Requirements: - Excellent customer service skills - Solid...