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1St Line Customer Service Jobs

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  1. Helpdesk Analyst - 1st Line - Support - Customer Service

    Northamptonshire | £17k - £18500 pa + Bens | From Reflex Computer Recruitment Limited

    Helpdesk Analyst - 1st Line - 1st Line Support Engineer - Service Requests - Helpdesk - Support - Customer Service - Northampton - £17,000 - £18,500 DOE Our client, one of the UK's leading... a Helpdesk Analyst / 1st Line Support Engineer to work with a fantastic and forward thinking company! If you have excellent Customer Service / 1st Line Support Skills, we want to hear from you! Send ... providers of hosting, Cloud, managed IT services and business continuity, are looking to recruit a Helpdesk Analyst / 1st Line Support Engineer to join their busy team. This is a perfect ... a call centre / service desk / helpdesk background! The successful 1st Line Support Engineer will be performing 1st line telephone support. You must possess the ability to work effectively in...

  2. Welsh Speaking Helpdesk Analyst - Customer Service - 1st Line

    Northamptonshire | £20000 - £22000 per annum + Bens | From Reflex Computer Recruitment.

    Welsh Speaking Helpdesk Analyst - Northampton - £20,000 - £22,000 DOE Our client, one of the UK's leading providers of hosting, Cloud, managed IT services and business continuity , are... looking to recruit a number of Welsh speaking Helpdesk Analysts , to join their busy team. This is a perfect opportunity for someone who is fluent in Welsh and has worked in a customer service environment, to secure a role in the IT industry. No IT experience required , just good customer service skills and the ability to speak (and understand) Welsh and English! This role would suit someone from a call centre / service desk / helpdesk background! The successful Help Desk Analyst will be performing 1st line telephone support to Welsh Speaking citizens who utilize our...

  3. Service Desk Analyst / 1st Line Support / Customer Service

    Derbyshire, East Midlands | 60.0000 | From PTS Consulting

    PTS is working on behalf of a leading global investment bank. Our client is currently seeking to hire a service desk analyst to work within a busy Service Centre. 1st line support is apart of this... position. Candidates with a professional IT qualification, with previous experience in a service centre environment with customer service skills are encouraged to apply for this role. Role Requirement: Provide 1st level verbal and remote technical assistance to front and back office staff. You will be required to assist customers with technical issues in regards to market and international ... . The successful person will be required to trouble shoot and resolve issues or send tickets to 2nd and 3rd line support teams. You will need to provide a high level of customer care skills whilst...

  4. 1st Line Technical Support Engineer - Cheshire

    Cheshire | £21000 Per Annum | From Additional Resources

    1st Line Technical Support Engineer - Cheshire - up to £21K depending on experience - pension - life assurance - 25 days holiday + bank holiday Are you a 1st Line Technical Support Engineer... ensure you maintain the company's high standards. The role 1) Providing timely and accurate responses to customer and internal related 1st line technical issues 2) Providing direct end user ... accountable via Service Desk tickets 5) Escalating technical support calls correctly to management staff. Candidate skills / qualifications 1) Strong experience gained as a 1st Line Technical ... looking for your next challenge? OR Are you a 1st Line Technical Support Engineer looking to join a global company that can offer a rewarding career as well as stability? Company This...

  5. 1st Line Support Technician - £19K - 23K per annum

    Hampshire | £19k - £23k pa + Benefits | From Spectrum IT Recruitment (South) Ltd

    1st Line Support Technician - £19K - 23K A 1st Line Support Technician is required to join a market leading company based in Hampshire. This is an exciting time for a 1st Line Support.... The 1st Line Support Technician will have strong problem solving, email communication and telephone support skills. The 1st Line Support Technician will have experience with the following technologies: * HTML * XML * Javascript * Linux - particularly working with the command line * Customer service and/or technical support experience * Microsoft environment desktop support * MySQL or a similar ... Technician to join the business as they continue to work with globally recognised clients. As the 1st Line Support Technician you will be providing technical support to the external consumers...

  6. IT Support Engineer

    West Yorkshire | + benefits + training | From Recital Consulting Ltd

    IT Support Engineer (1st / 2nd Line) A fantastic opportunity to join a well established and growing MSP in Wakefield. We are looking for an experienced 1st / 2nd line engineer who is looking to... further their career and move into more of a 3rd line engineer role. You will join a dynamic and forward thinking Service Desk team to provide 1st and 2nd line support. Requirements for this IT Support Engineer position: Microsoft Certified Windows Server 2008 / 2012 Active Directory Microsoft Exchange 2 years Service Desk experience (1st & 2nd Line) Highly Motivated Cisco VMware Citrix Excellent Communication Strong Customer Focused ethos Salary will be in the region of £18000 - £20000 + benefits + training . This is an immediate requirement so apply ASAP . This...

  7. Helpdesk Support / 1st Line Support - Wilmslow, Cheshire

    Stockport | £18k - £22k pa + Benefits | From Adria Solutions Limited

    1st Line Support Engineer £18-22K - Windows Server, Microsoft Exchange - Wilmslow, Cheshire Salary Plus Bonus, After Three Months: BUPA Healthcare, Birthdays Off Our client is an innovative... software and IT services company. They are now seeking a 1st Line Support Engineer to join their team based in Wilmslow. This is the ideal role for a customer focused 1st line support ... and vibrant working culture. As a 1st Line Support Engineer, you will be responsible for providing remote server support for customers across the UK. Liaising with customers via the telephone, you will ... at all times. To be considered for this role, you must have experience gained within a 1st line remote support role. You must also have experience of: - Windows operating systems, including XP...

  8. 1st LINE SUPPORT ANALYST - LEEDS- CONTRACT

    Leeds | £24, 600 | From Integrity IT Solutions Limited

    1st LINE SUPPORT ANALYST - LEEDS JOB TILE: 1st Line Support Analyst LOCATION: Leeds TYPE: Permanent ROLE My client are a global company seeking a 1st line support analyst. The IT... starting soon after. Duties: - Undertake 1st line incident resolution and service request fulfilment across customer and corporate IT systems - Respond appropriately to systems monitoring alerts - Escalate service exceptions and high priority incident tickets appropriately within the business - Liaise effectively with colleagues and third-party companies to meet customer requirements ... of 7am and 7pm in a 35 hour working week 1st LINE SUPPORT ANALYST - LEEDS ...

  9. Windows / Service Desk / Desktop Support / 1st Line

    Leeds | £11.20 p hour | From Lorien Resourcing Limited

    Windows / Service Desk / Desktop Support / 1st Line My major clients based in Wakefield, Leeds are recruiting for an Service Desk Analyst to join their existing team on a minimum 2 month... contract. The role involves: Dealing with incoming incidents over the phone and via email, Internet & HTML Resolving remote incidents. Providing strong level of customer service. Skills and experiences required for the role are: Previous experience in a similar role. Solid track record within 1st / 2nd line roles. Excellent customer service skills. Please apply with a copy of your CV for further information. ...

  10. Application Support Analyst

    Leeds | £27k - £30k pa + Benefits | From Search Consultancy Ltd

    Application Support Analyst(Application, .NET, Microsoft, SharePoint, Unix, Apache, SQL, Support, 1st Line, 2nd Line) - Permanent - Leeds Search IT are currently looking for an Application... Support Analyst on a permanent basis for our prestigious global client based in Leeds. Skills/Requirements for the Application Support Analyst; * Previous experience of supporting applications on a 1st and 2nd line basis * Experience of working within an ITIL environment * Previous experience supporting one of these technologies; .NET, SharePoint or Biztalk * Good customer service skills ... Support Analyst(Application, .NET, Microsoft, SharePoint, Unix, Apache, SQL, Support, 1st Line, 2nd Line) - Permanent - Leeds ...

  11. 1st Line Support Analyst - Microsoft / Office / Troubleshooting

    Tunbridge Wells | £18k - £21k pa + Benefits (Pension etc) | From ROC Search Limited

    1st Line Support Analyst - Logistics 1st Line Support Analyst - Microsoft / Office / Troubleshooting - Tunbridge Wells Roc Search are currently recruiting for a 1st Line Support Analyst to... join a highly successful team working for a leading Logistics organisation based in Tunbridge Wells. The successful candidate would come on board at a junior level, acting as 1st point of contact and providing 1st line support for users within the business. You will respond to tickets, troubleshoot the issue and then escalate if needed. Basic experience needed includes basic troubleshooting ... skills include experience with: * Good customer service * Troubleshooting experience * Microsoft Office applications * Helpdesk/Call logging software Advantageous skills include experience with...

  12. 1st Line Support Analyst

    Guildford | £22,000 + Benefits | From Bowerford Associates Ltd

    My client is looking for 1st Line Support Analyst to join their growing busy team. The right candidate will have 1-2 years' experience in service desk environment supporting Windows 7, MS and... Office 2010 environments. The role involves management and resolution of customer's technical issues, logging, maintaining and resolving 1st line customer's cases in accordance with Service Level Agreements. As well as having experience of Supporting Windows 7 and MS Office 2010 at a 1st line level you will have experience of using remote support tools and laptop/desktop and thin client support. You have excellent customer service skills. This is a great opportunity as there is genuinely an opportunity to move into 2/3rd line support roles in time. Please send in your CV for more...

  13. IT Support Engineer - Hosting / Windows/ Linux

    Reading | £21000 - £24000 per annum + Benefits | From Reflex Computer Recruitment.

    IT Support Engineer- 1st Line Support- Helpdesk Analyst - Hosting/ Windows/ Linux- Reading, Berkshire- £23,000- £27,000- If you are a motivated First Line/ 1st Line/ Service Desk/ IT support... engineer with experience in Windows 7 / Linux Redhat or Debian, or Ubuntu or Centos and are looking to work in a highly dynamic, fast, bubbly multi- tenanted hosting environment, then look no further! You will be responsible for the 1st level technical support,, providing guidance and assisting customers with their server, application, networking and hardware requests. Key Skills: Windows 7 Linux ( Basic Command Line knowledge) Strong Communication TCP/IP Networking experience (Advantageous) Being the first point of contact it is essential that you are a very strong...

  14. IT Support Engineer - Hosting / Windows/ Linux

    Reading | £22000 - £26000 per annum + Benefits | From Reflex Computer Recruitment.

    IT Support Engineer- 1st Line Support- Helpdesk Analyst - Hosting/ Windows/ Linux- Reading, Berkshire- £22,000- £26,000- If you are a motivated First Line/ 1st Line/ Service Desk/ IT support... engineer with experience in Windows 7 / Linux Redhat or Debian, or Ubuntu or Centos and are looking to work in a highly dynamic, fast, bubbly multi- tenanted hosting environment, then look no further! You will be responsible for the 1st level technical support,, providing guidance and assisting customers with their server, application, networking and hardware requests. Key Skills: Windows 7 Linux ( Basic Command Line knowledge) Strong Communication TCP/IP Networking experience (Advantageous) Being the first point of contact it is essential that you are a very strong...

  15. IT Support Engineer - Hosting / Windows/ Linux

    Reading | £22k - £26k pa + Benefits | From Reflex Computer Recruitment Limited

    IT Support Engineer- 1st Line Support- Helpdesk Analyst - Hosting/ Windows/ Linux- Reading, Berkshire- £22,000- £26,000- If you are a motivated First Line/ 1st Line/ Service Desk/ IT support... engineer with experience in Windows 7 / Linux Redhat or Debian, or Ubuntu or Centos and are looking to work in a highly dynamic, fast, bubbly multi- tenanted hosting environment, then look no further! You will be responsible for the 1st level technical support,, providing guidance and assisting customers with their server, application, networking and hardware requests. Key Skills: * Windows 7 * Linux (Basic Command Line knowledge) * Strong Communication * TCP/IP Networking experience (Advantageous) Being the first point of contact it is essential that you are a very strong...

  16. Technical Support Engineer - 1st / 2nd Line (CCNA / Network+)

    Exeter | Up to £20,000 Plus Annual Company Bonus | From Web Recruit Jobs - SDA - IT

    Technical Support Engineer - 1st / 2nd Line (CCNA / Network+) Exeter, Devon Up to £20,000 Plus Annual Company Bonus An excellent opportunity has arisen for a Technical Support Engineer to join... our client, a leading provider of wireless internet services to a large customer base. If you're a 1st or 2nd line support professional seeking a brand new challenge, this is a fantastic ... would proven experience gained within a customer-facing environment. To apply for the role of Technical Support Engineer (1st / 2nd Line), please apply via the button shown. This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency. Additional Keywords: Technical Support Engineer, 1st Line, 2nd Line, 1st Line Support...

  17. Desktop Support Technician - 1st Line Support - Central London

    City | £22000 - £24000 per annum + benefits | From Crimson

    Desktop Support Technician - 1st Line Support - Central London Desktop Support Analyst required to provide 1st Line Desktop support within my client and its multiple office locations. You... will be working with the senior network and infrastructure staff in support of the local IT hardware and services. There will be some required travel to different sites . Skills required 1st Line Desktop Support experience Past experience within a customer services environment Experience of using Microsoft Office Products Exposure to Virtual Server Technology Experience of Microsoft Servers and Desktops Administration of Active Directory Experience of CISCO switches Clear verbal and written communication skills Candidates will be asked to complete a Credit Reference Check...

  18. Desktop Support Technician - 1st Line Support - Central London

    City Of London | £22k - £24k pa + benefits | From Crimson Ltd

    Desktop Support Technician - 1st Line Support - Central London Desktop Support Analyst required to provide 1st Line Desktop support within my client and its multiple office locations. You will be... working with the senior network and infrastructure staff in support of the local IT hardware and services. There will be some required travel to different sites. Skills required * 1st Line Desktop Support experience * Past experience within a customer services environment * Experience of using Microsoft Office Products * Exposure to Virtual Server Technology * Experience of Microsoft Servers and Desktops * Administration of Active Directory * Experience of CISCO switches * Clear verbal and written communication skills Candidates will be asked to complete a Credit Reference...

  19. 1st Line Technical Support Analyst

    Ringwood, Hampshire | - £20k | From Web Recruit Ltd

    1st Line Technical Support Analyst Ringwood, Hampshire Up to £20,000 DOE Plus BUPA Health Insurance, Pension (after six months), 25 Days’ Holiday Are you an enthusiastic individual looking to... are now looking for a 1st Line Technical Support Analyst to join their team.  This is your chance to become a vital and integral part of a friendly team and help shape the customer experience of a continuously evolving company.  As a 1st Line Technical Support Analyst, you will be responsible for providing an exceptional level of support to customers who are experiencing issues with our client ... by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency.  Additional Keywords: 1st Line Technical Support Analyst, 1st Line Support Technician, IT Support...

  20. 1st / 2nd Line Support Engineer (Linux / Unix) - Tech Company!

    Hatfield | £18000.00 - £22000.00 pa + shift allowance, bens | From Understanding Recruitment Ltd

    1st / 2nd Line Support Engineer (Linux / Unix) - Innovative Tech Company! This is a new opportunity to join a fast-growing and hugely successful tech company in Hatfield, Hertfordshire. As part... of an expanding Service Desk Team you will come on board and provide both 1st and 2nd line support to a mix of internal and external customers. We are looking for someone with some demonstrable experience in a 1st line systems support role who is looking for that next step in your career! Ideally you will have basic experience with Linux and Unix systems, boast excellent customer service skills and be enthusiastic about expanding your technical knowledge. Key skills needed for the 1st / 2nd Line Support Engineer: * Some proven experience in a similar technical role, with strong...

First line customer service support normally involves dealing with customers or clients directly to resolve their issues.

Who can I work for?

Most industries require someone to act as a first point of call for customers or clients, so you could work for a large global organisation or a small local company and in any sector.

Where and when can I work?

The majority of positions are office-based and you will normally work 9am – 5pm Monday to Friday. There are first line customer service positions across the country.

What can I earn?

Salaries depend on the industry you work in and what area of the country you are based in but generally you would start on around £15,000, with pay rising with experience and responsibility.

What are the benefits?

Many organisations will offer a benefits package alongside your salary, such as a pension scheme and healthcare.

Are there chances of promotion?

First line customer service assistants can move into team leader or supervisory roles and eventually look to move into management.

What will I be responsible for?

First line customer service representatives are expected to offer efficient assistance for all queries and concerns related to the business they work in, and deliver a resolution in a timely and accurate manner. You will also be responsible for escalating trickier queries up the line to senior team members or managers.

Do I need any experience?

Most companies will provide on the job training specific to the business, however some experience in customer relations is always beneficial. This could be dealing with people over the phone in a call centre to serving in a restaurant on the weekends.

What attributes are needed?

You will need to be an excellent communicator and able to clearly and confidently handle complaints and questions. You will also need to be able to work well under pressure, have a calm manner and have strong telephone and computer skills.