Job Listings

First line customer service support normally involves dealing with customers or clients directly to resolve their issues.

Who can I work for?

Most industries require someone to act as a first point of call for customers or clients, so you could work for a large global organisation or a small local company and in any sector.

Where and when can I work?

The majority of positions are office-based and you will normally work 9am – 5pm Monday to Friday. There are first line customer service positions across the country.

We currently have a great selection of 1st line customer service jobs listed on AllTheTopBananas.com. See these below or refine your search above.

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1st line customer service jobs

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  1. Customer Support Co-ordinator, 1st Line Support / Service desk

    Macclesfield | £16k - £18k pa + benefits | From Opus IT Consulting

    Customer Support / Client Support Co-ordinator, 1st Line Support, Customer Support Engineer, Service desk, PC Support, Customer service focused, Microsoft, Windows Desktop, Windows 7, Windows 8, MS... Office......Based Macclesfield- £16,000-18,000 Gain PC Support / IT Support skills!! Your role will be to ensure that customer service levels are maintained at the highest standard and enhancing customer relationships within allocated brand accounts, external clients and business areas. As a Client Support Coordinator, you will manage all cases, including technical cases that are brought into a bespoke help desk system. Accurately recording all customer calls, dealing with them in a timely manner and investigating them by liaising with the other areas of the business to resolve these...

  2. 1st and 2nd line Customer Service Advisor

    Welwyn | 19000.0000 | From Smart 10 ltd

    Job Title: 1st and 2nd line Customer Service AdvisorSalary: £19,000 - 21,000 per annumLocation: Welwyn Garden CityContract: Perm, Full Time We have an exciting opportunity for an experienced... delivering customer service and have an excellent professional telephone manner! This is a fast-paced busy environment so must be confident and assertive. If this sounds like the role for YOU please apply now! Job Duties Handling client queries via phone (90% of the role is telephone based)Providing 1st and 2nd line support to a wide variety of inbound enquiriesDealing with technical queries (full ... provided)General office duties; order processing; generating quotes for suppliers (10% of the role) Skills/Experience required Minimum 2 years' customer service telephone experienceEnthusiastic with...

  3. Helpdesk Support - 1st & 2nd Line / IT / Customer Services

    Gloucester | 20400.0000 | From Anderson Recruitment Ltd

    This is an exciting opportunity to work for one of the world’s largest company in their industry. My client is looking for a permanent Helpdesk support to work within a small team of engineers whose... of chargeable professional services. - Fulfilling professional services tasks scheduled by other team members. - Creating a record of each customer problem and spot trends when applicable. - Escalation ... satisfaction. Key Skills: - Experience in providing outstanding customer service. - Exceptional written and verbal communication skills. - Experience in handling difficult customers. - Self-motivated ... primary focus is exceeding the expectations of their dedicated customers. The role includes carrying out bespoke installations / maintenance work on behalf of their customers, as well as providing...

  4. 1st and 2nd line Customer Service Advisor

    Welwyn Garden City, Hertfordshire | £19000 - £21000/annum | From CV-Library

    Job Title: 1st and 2nd line Customer Service Advisor Salary: £19,000 – 21,000 per annum Location: Welwyn Garden City Contract: Perm, Full Time We have an exciting opportunity for an... about delivering customer service and have an excellent professional telephone manner! This is a fast-paced busy environment so must be confident and assertive. If this sounds like the role for YOU please apply now! Job Duties • Handling client queries via phone (90% of the role is telephone based) • Providing 1st and 2nd line support to a wide variety of inbound enquiries ... /Experience required • Minimum 2 years' customer service telephone experience • Enthusiastic with a "can do attitude" • Able to take ownership and see things through to...

  5. 1st Line Customer Services / Support Analyst

    Luton, Bedfordshire | £10.00 - £14.00 per hour | From Spring Technology

    Windows Support Analyst - Luton - Windows - Mobile/Tablet - Troubleshooting - Laptop - Desktop Support Job Role Job Title: Windows Support Analyst - Part Time Daily Rate: £14 per hour Hours:... should have strong knowledge in the following: -Windows (All Versions) -Mobile/Tablet Troubleshooting -Laptop and Desktop support Provide first stage IT support to our internal customers (part office based, part field based) working on a Service Desk as part of an IT customer services team. You will be required to meet the day to day IT support requirements for our customers, over the phone, face to face or by offering remote assistance. Essential Technical Knowledge * System hardware / software faults * Service Desk call management systems * Providing laptop and desktop support...

  6. IT Support- 1st line

    West London | £20K-£25K + Bens | From The Resourcing Hub

    IT Support- 1st line IT Support - 1st line is needed for high profile customer based in London and offering a competitive Salary of between £20K-£25K + Benefits. Our IT Support - 1st line will... candidate will have good general ICT/ 1st line skills with excellent customer facing ability. You will have skills across Excel and word and be able to take the initiative. Our IT Support - 1st line - Proven Service Desk/Help Desk experience/1st Line Support - Excel & Word - ITIL awareness advantageous - First class communication skills essential. - Excellent Customer facing ability Our ... package. The resourcing hub is a brand of @its (search & selection) Ltd. Services offered are those of an agency for permanent work and employment business for the supply of contract staff. ...

  7. 1st LINE SUPPORT TEAM MANAGER / HELPDESK SUPPORT TEAM MANAGER

    Stevenage | £26,000.00 | From XL Recruitment (UK) Ltd

    1st LINE SUPPORT TEAM MANAGER / HELPDESK SUPPORT TEAM MANAGER / 1st LINE SUPPORT MANAGER £26,000 Basic + BUPA Private Healthcare + 5% Pension + 33 Days Holiday + Excellent Benefits Our Client... Developing the Team and 3rd Party Relationships. Key Responsibilities of the role would include: - Daily Supervision of the ICT Service Desk across 1st Line Staff - Log All Incoming Phone (incl. Voicemail), Email, Web Incidents & Service Requests into the Service Desk System and Assign Tickets - Answer the ICT Service Desk Telephone when all 1st Line Staff are busy - Provide 1st Line ... the ICT Service Delivery Manager so they can arrange appropriate action - Carry out Annual Personal Development Reviews of all 1st Line Technicians. Setting Objectives & Regular Review Progress with...

  8. 1st / 2nd Line Service Desk Analyst - Contract - Bath

    Bath | £15 - £17 p hour | From People Source Consulting Limited

    1st / 2nd Line Service Desk Analyst - Contract - Bath A progressive, highly successful commercial business is looking to recruit an experienced 1st / 2nd Line Service Desk Analyst. This 1st / 2nd... Line Service Desk Analyst role is working for a commercially astute business that is going through significant and sustained growth. As the 1st / 2nd Line Service Desk Analyst you will take ownership of my clients business applications and be providing 1st / 2nd line service desk support to front office customers who are based throughout the UK. As the 1st / 2nd Line Service Desk Analyst you will have the communication skills required to manage a call well, and will also have the following skills and experience: 1st and 2nd line support within a Service Desk/Helpdesk environment...

  9. IT Service Desk (1st Line)

    Southampton | £20-£23K | From Source Solutions Engineering Limited

    1st Line IT Support Engineer £20 - £23K Southampton Source Solutions is seeking an experienced 1st Line Support Engineer to join an established and fast-growing company based in Southampton... to work within a driven IT support team, delivering high-quality services to internal customers. As 1st Line Support you will effectively manage and classify allocated support requests and take ownership of 1st line faults through to resolution, in a busy and dynamic environment. You will also determine and escalate support requests to the 2nd/3rd line team as appropriate. To fulfil this position, you will have demonstrable experience in 1st Line support or IT service desk and a track record of dealing with a wide variety of issues in a timely and professional manner. Candidates with...

  10. 1st Line Technical Support Analyst

    Derby | c£20,000 Plus Private Health Care, Free Broadband | From Web Recruit Jobs - SDA - IT

    1st Line Technical Support Analyst Derby, Derbyshire c£20,000 Plus Private Health Care, Free Broadband, Pension This role represents an exceptional opportunity for a 1st line support... industry-leading position without their extraordinary people. As a 1st Line Technical Support Analyst, you'll be tasked with providing industry-leading support to our client's customers and partners in ... maximum customer satisfaction. You will resolve and close problems and issues in line with SLAs, responding to inbound incident calls from managed service customers and receiving tickets raised via ... , cloud, connectivity and voice solutions. As a result of their continued structured growth, they are now seeking a 1st Line Technical Support Analyst to join their team. Offering a very strong...

  11. 1st Line - Helpdesk - Windows - First Line - Server - Support

    Reigate | 16000.0000 | From Reflex Computer Recruitment Ltd

    1st Line - Support Engineer - Technical Support - Helpdesk - 1st Line Technical Engineer - Server - Troubleshooting - 1st Line Helpdesk Engineer - Exchange - Windows - Reigate, Surrey - £16,000 -... £18,000 plus Company Benefits! Technical Support - Support Engineer - Microsoft - Helpdesk - 1st Line Systems Support - 1st Line sought for a rapidly expanding and leading IT Managed Service Provider. I am seeking a Technical Support - Support Engineer - Microsoft Helpdesk - 1st Line Systems Support - 1st Line staff to join my client's busy technical support team based in Reigate, Surrey. You will actively resolve and log fault calls on behalf of customers using their internal IT Service Management tools. Required Skills: Helpdesk IT Engineer will have previous experience working within...

  12. 1st Line Support Technician

    Reading | £17k - £18k pa | From Meridian Business Support Limited

    1st Line Support Technician 1st Line Support Technician required to ensure customer enquiries and issues are resolved in a timely and professional manner, delivering a world class customer... service experience, ensuring the Zendesk call logging system is used to record and control all enquiries and their prioritised resolution. Assist the 2nd Line and Application Delivery teams with the investigation of customer affecting bugs and issues. Salary up to £18K dependant on experience Full job spec available on request If you are interested then please contact Lucy at Meridian Business Support for further information. ************************ or ************ Meridian Business Support is acting on behalf of our Client as a Recruitment Agency. ...

  13. SUPPORT ENGINEER / HELPDESK SUPPORT ENGINEER

    Hertfordshire | £24,000 | From XL Recruitment (UK) Ltd

    SUPPORT ENGINEER / HELPDESK SUPPORT ENGINEER £24,000 Basic + 5% Pension + BUPA Healthcare + 33 Days Holiday + Free Parking + Excellent Benefits Our Client is looking for a 1st Line Support /... Responsibilities of the role would include: - Answer the IT Helpdesk Telephone & Log Requests into the Helpdesk System - Give 1st Line Technical Support as required & Ensure Cases are Escalated to Correct ... Service to both Internal & External Customers Key Skills & Experience required: - Commercial Network experience - Knowledge of the MS Office - Knowledge of MS Windows - Experience of working ... / 1st Line Support / 2nd Line Support / Helpdesk / IT Support / IT Helpdesk / Network Support / 1st Line Support Helpdesk / 2nd Line Support Helpdesk / IT Support Consultant / Support Advisor / 1st Line...

  14. IT Helpdesk Analyst - IT Service Desk - £23,000 + Full Training

    Surrey | £18k - £23k pa + Training | From Ashdown Group

    IT Support Service Desk Analyst - IT Helpdesk - Godalming, Guildford, Surrey, Hampshire - £23,000 Job Title: 1st Line IT Helpdesk Technician - 1st Line IT Service Desk Engineer Industry Sector:... the 2nd line IT Helpdesk team. As an experienced 1st line support analyst you will have experience with the following: - Strong customer service focused skills - Windows 7, Windows 8 and/or Windows ... IT managed service provider supporting various SME's Key Responsibilities: 1st line telephone & remote IT support Core Technologies: Windows 7, Windows 8, MS Office, MS Outlook, Active Directory ... provider with a number of SME clients in the Greater London, Surrey & Hampshire area. They require a confident and outgoing 1st line IT analyst to provide telephone and remote customer based support. To...

  15. 1st Line Service Desk Technician - Manchester

    Manchester | £18k - £20k | From Ntech Consultants Ltd

    1st Line Service Desk Technician - Manchester Salary £18-20k + Bens + Training. Have you at least 2 years IT experience in a structured ITIL Service Desk looking for a new challenge? Apply... now.. 2years + 1st line Support, Server 2012, Active Directory, ITIL v3, Remote Tools, Processes, Multiple Office Support, Microsoft, Exchange, SCCM, VMware, Problem Solving, Analysis, Customer focussed, SLA's, Telephony 1st line support, MCP's. An exciting opportunity has arisen for an experienced 1st line Support technician with at least 2 years' experience in a similar role to work for this exciting technology company. The ideal candidate would be working in a similar ITIL structured Service Desk, be used to working to ITIL V3 processes and have proven 1st line experiences...

  16. 1st Line Support Analyst / IT Support / Birmingham - £24k

    Birmingham | £18k - £24k pa + Benefits | From Circle Recruitment

    1st Line Support Analyst / IT Support / Birmingham - £24k Key Skills: IT Service Desk Analyst / IT Support / Birmingham / 1st Line / Windows / Helpdesk 1st Line Support Analyst with experience... able to explain technical solutions in layman's terms. This is a fantastic role for one of the UK's leading law firms. In this 1st line IT support service role you shall assist both national and international customers to make more effective use of systems, products and service. You shall also provide first line technical support and advice as part of a team of 1st line people for calls received ... skills and have previous IT service desk experience. This could come from an IT helpdesk environment, ideally in the legal sector and you will provide 1st line support on a range of issues. To be...

  17. 1st Line Support / Helpdesk Analyst - MS Windows, Office 2010

    London | £22k - 26k per year | From Information Technology Services

    1st Line Support Analyst / Helpdesk Analyst - MS Windows, Office 2010 A 1st Line Support Analyst / Helpdesk Analyst required to provide 1st line support for a Professional Services company in the... ambitious to learn. This is a rare and exciting opportunity in order to start your career within a professional services company dealing with the most up to date technology. 1st Line Support Analyst ... City. An exciting and rare opportunity for an enthusiastic customer focused individual to join a small IT team within a professional services company. This role suits anyone with a keen interest in IT Support, looking to develop new skills and progress their career within IT! Working as a 1st Line Support Analyst / Helpdesk Analyst your key responsibilities should include: - Resolving...

  18. IT Support

    London | £20k - £24k pa | From Argyll Scott International Ltd.

    A global media services company are looking for an IT Helpdesk Analyst in their London offices on a 6 month FTC. This person will be responsible for providing 1st line support as well some 2nd... line to circa 1000 users. This will include troubleshooting and installation of all hardware and software. The most desirable skills for the Helpdesk Analyst are: -Experience of 1st line support -Excellent customer service skills -Experience of supporting exchange -Office 2013 -Windows 7 support -Active directory knowledge -Mac (desirable) Interviews for the right candidates will take place ASAP so please call Laura Ellis immediately on ************* or apply with your CV. ...

  19. Helpdesk/ 1st Line Support- Warrington £18,750

    Warrington | £18750 pa + Benefits | From Circle Recruitment

    Helpdesk/ 1st Line Support- Warrington £18,750 Helpdesk/ 1st Line Support/ Support/ Active Directory A number of Helpdesk/ 1st Line support roles have become available due to continued... progress route in place. Key skills required for the successful Helpdesk/ 1st Line Support: - Microsoft Office - Active Directory - Excellent Customer Service Skills - Excellent Organisation ... employees. Due to continued growth and success they are looking for a number of Helpdesk/ 1st Line Support to join their expanding team. Within the role, you will provide support to their customers both over the phone and via email for their bespoke software. As the Helpdesk/ 1st Line support adviser you will work within SLA's and investigate and resolve their problems to ensure customers are...

  20. 1st Line Support Analyst

    Banbury | £18k - £20k pa | From Cameo Consultancy (Recruitment) Limited

    We are recruiting for an experienced 1st Line Support Analyst to join this growing and innovative team on a full-time permanent basis. Purpose of the 1st Line Analyst: To own the end user... interaction with the customer for all support calls, ensuring high levels of customer satisfaction. Main responsibilities of the 1st Line Support Analyst: - Act as single point of contact for ... administration tasks such as user account creation/deletion - Maintaining an Asset Database - Perform additional office duties as required Skills and Knowledge of 1st Line Support Analyst: - 2 years ... 1st Line Support Analyst position is of interest to you, please do apply straight away as we would love to hear from you! Contact Julie Allan: ************ / ...