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1St Line Customer Service Jobs

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  1. 1st Line Support-Customer Service

    Halifax | £17k | From Integrity IT Solutions Limited

    1st Line Support-Customer Service. A major organisation are looking to recruit a 1st Line Support Analyst to join their team ASAP. As a 1st Line Support Analyst you will have a minimum of 1+... years experience in the following: -1st Line Support. -Customer Service -Dealing with queries over the phone or email. -Microsoft Office (word, excel, outlook etc). -Windows (7, XP, Vista etc). -Ideally insurance or financial experience. This role is suitable for someone who is looking to join an organisation and progress their skills. This role will be dealing with queries over the telephone and email and assisting any colleagues with any issues they may have. This is an excellent opportunity to work for a major organisation. 1st Line Support-Customer Service. ...

  2. 1st Line Customer Service Agent - High Wycombe - up to £21k

    High Wycombe | £19, 000-21, 000 | From Honeybeerecruitment.Com Ltd

    Our client is a UK market leading communications solution provider based in High Wycombe. They are an integrated communications solution provider for UK businesses, across voice, data, mobility and..., in line with relevant third party processes, on behalf of the customer within SLA - 1st time fix rate/closed first contact achieved in line with service level targets and KPI's - Provide regular, proactive and timely communication/progress updates to internal and external customers - Own and be fully accountable for all 1st line/incidents/faults/service requests through to final ... time management and organisational skills while being able to work under their own initiative with a high level of accuracy and attention to detail! The role of the First Line Customer Service Agent is...

  3. Service Desk Analyst / 1st Line Support / Customer Service

    Derbyshire, East Midlands | 60.0000 | From PTS Consulting

    PTS is working on behalf of a leading global investment bank. Our client is currently seeking to hire a service desk analyst to work within a busy Service Centre. 1st line support is apart of this... position. Candidates with a professional IT qualification, with previous experience in a service centre environment with customer service skills are encouraged to apply for this role. Role Requirement: Provide 1st level verbal and remote technical assistance to front and back office staff. You will be required to assist customers with technical issues in regards to market and international ... . The successful person will be required to trouble shoot and resolve issues or send tickets to 2nd and 3rd line support teams. You will need to provide a high level of customer care skills whilst...

  4. 1st/ 2nd Line Support Engineer

    Cardiff | £17k - £19k pa + Excellent Benefits | From Redrock Consulting Limited

    1st/ 2nd Line Support Engineer An established and reputable business in Cardiff are looking for a 1st/2nd Line Support Engineer to join their expanding team. The 1st/ 2nd Line Support Engineer... Support Engineer will involve: Providing 1st and 2nd Line Support. Delivering an excellent level of customer service. Setting up complete desktops. Consistently having a high level of communications to customers and colleagues. Learn bespoke systems and software. The 1st/ 2nd Line Support Engineer will have the following skills and experience: Good knowledge of Microsoft. Know how to set ... , Customer Service, CompTIA, 1st Line, Helpdesk, 2nd Line, Cardiff, Wales ...

  5. 1st Line Support/Hepdesk- Lincoln

    Lincoln | £20000 per annum + benefits | From Circle Recruitment

    1st Line Support Engineer - Lincoln up to £20,000 DOE Key Skills- 1st line support/Helpdesk/IT Technician About the company: Established for over 20 years my client is a dynamic and forward... thinking software provider. This 1st line support role has arisen as a result of demand. About the role: We seeking a highly organised and self motivated support person to provide 1st line support to my client's customers and ensuring all requests for support are dealt with promptly to enable the continuity of service. This is an excellent role for a 1st line support technician looking to ... of customer service. About you: The successful candidates will have previous customer service/client focused experience; possess excellent IT skills and communication skills. You must be able to work...

  6. 1st Line Support

    Reading | £18000 - £21000 per annum | From Reflex Computer Recruitment.

    1st Line Support/ 1st Line Service Desk Agent- £18,000- £21,000- Reading, Berkshire- Active Directory- Microsoft Exchange- Windows Server. Are you an experienced 1st line /First line support /... Winning organisation are looking for a keen and enthusiastic 1st line support technician to join a company with a dynamic learning culture. If this is the role for you then APPLY NOW!! Salary for this Reading based 1st line support/ 1st line service desk agent is between £18,000- £21,000 (dependant on experience) This job was originally posted as www.totaljobs.com ... award winning client is looking for candidates with: Excellent standard of written and spoken English Previous 1st line experience Knowledge of Windows Server Operations Active Directory Microsoft...

  7. 1st Line Support

    Reading | £18k - £21k pa | From Reflex Computer Recruitment Limited

    1st Line Support/ 1st Line Service Desk Agent- £18,000- £21,000- Reading, Berkshire- Active Directory- Microsoft Exchange- Windows Server. Are you an experienced 1st line /First line support /..., rapidly expanding Award Winning organisation are looking for a keen and enthusiastic 1st line support technician to join a company with a dynamic learning culture. If this is the role for you then APPLY NOW!! Salary for this Reading based 1st line support/ 1st line service desk agent is between £18,000- £21,000 (dependant on experience) ... award winning client is looking for candidates with: * Excellent standard of written and spoken English * Previous 1st line experience * Knowledge of Windows Server Operations * Active Directory...

  8. IT Support

    Norwich | £10 per hour | From Cooper Lomaz Recruitment Ltd

    1st Line Support Analyst 3 Month Contract Initially Norwich £10 per hour Our client in Norwich is looking for a 1st Line Support Engineer to join their team of 4. Initially on a 3 Month... contract, the successful applicant will be responsible for dealing with 1st line support queries to a high standard. Key Skills Required: Excellent Customer Service experience Active Directory/Remoting knowledge would be useful Strong Microsoft Office experience is expected My client is looking to interview middle of next week and starting someone soon after. Please apply with your most recent CV for consideration. This job was originally posted as www.cwjobs.co.uk/JobSeeking/IT-Support_job61603486 ...

  9. IT Support

    Norwich | £10 per hour | From Cooper Lomaz Recruitment Ltd

    1st Line Support Analyst 3 Month Contract Initially Norwich £10 per hour Our client in Norwich is looking for a 1st Line Support Engineer to join their team of 4. Initially on a 3 Month... contract, the successful applicant will be responsible for dealing with 1st line support queries to a high standard. Key Skills Required: Excellent Customer Service experience Active Directory/Remoting knowledge would be useful Strong Microsoft Office experience is expected My client is looking to interview middle of next week and starting someone soon after. Please apply with your most recent CV for consideration. ...

  10. Customer Support Advisor

    Lincoln | £12000 - £18000 per annum + benefits | From Circle Recruitment

    Customer Service Advisor - Lincoln £12,000- £18,000 Key Skills- Customer Services/ Helpdesk/1st line Software Support About the company: Established for over 20 years my client is a... dynamic and forward thinking software provider. This 1st line support role has arisen as a result of demand. About the role: We seeking a highly organised and self motivated support person to provide 1st line support to my client's customers and ensuring all requests for support are dealt with promptly to enable the continuity of service. This is an excellent role for a 1st line support ... send your CV word formatted for the attention of Nellie nellie.fakudze@circerecruitment.com Key Skills- Customer Services/ Helpdesk/1st line Software Support Circle Recruitment is acting as an...

First line customer service support normally involves dealing with customers or clients directly to resolve their issues.

Who can I work for?

Most industries require someone to act as a first point of call for customers or clients, so you could work for a large global organisation or a small local company and in any sector.

Where and when can I work?

The majority of positions are office-based and you will normally work 9am – 5pm Monday to Friday. There are first line customer service positions across the country.

What can I earn?

Salaries depend on the industry you work in and what area of the country you are based in but generally you would start on around £15,000, with pay rising with experience and responsibility.

What are the benefits?

Many organisations will offer a benefits package alongside your salary, such as a pension scheme and healthcare.

Are there chances of promotion?

First line customer service assistants can move into team leader or supervisory roles and eventually look to move into management.

What will I be responsible for?

First line customer service representatives are expected to offer efficient assistance for all queries and concerns related to the business they work in, and deliver a resolution in a timely and accurate manner. You will also be responsible for escalating trickier queries up the line to senior team members or managers.

Do I need any experience?

Most companies will provide on the job training specific to the business, however some experience in customer relations is always beneficial. This could be dealing with people over the phone in a call centre to serving in a restaurant on the weekends.

What attributes are needed?

You will need to be an excellent communicator and able to clearly and confidently handle complaints and questions. You will also need to be able to work well under pressure, have a calm manner and have strong telephone and computer skills.

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