Job Listings

First line customer service support normally involves dealing with customers or clients directly to resolve their issues.

Who can I work for?

Most industries require someone to act as a first point of call for customers or clients, so you could work for a large global organisation or a small local company and in any sector.

Where and when can I work?

The majority of positions are office-based and you will normally work 9am – 5pm Monday to Friday. There are first line customer service positions across the country.

We currently have a great selection of 1st line customer service jobs listed on AllTheTopBananas.com. See these below or refine your search above.

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1st line customer service jobs

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  1. 1st Line Support / Customer Relations Service provider

    Newbury | 18000.0000 | From Refined Recruitment

    This role provides an opportunity for the right candidate to be a key supporting element in the delivery of a significantand growing portfolio of projects, as well as ensuring exemplary customer..., applications and requests Manage / direct unresolved issues to the designated resource and follow through to conclusion. Manage customers' accounts from a service perspective. Keep records of customer ... service environment. Customer focused with excellent relationship skills Competence in relevant computer applications, including MS word, excel etc Excellent interpersonal skills Excellent communication ... experience, in a modern business with strong ambition for UK and international expansion. Key Responsibilities: Deal directly with B2B customers and end users either by telephone, electronically...

  2. 1st Line Support Analyst / Customer Service - £18k - £22k

    Upminster | 18000.0000 | From Deerfoot IT Resources Ltd

    1st Line Support Analyst - £18k - £22k Logistics Upminster, Great London Are you currently working in a customer focused role wishing to pursuit a career in IT Support? We are working with a... candidates with the following job titles: - Customer representative, Customer support, Customer Service, 1st Line Support, Helpdesk Support, Service Desk support. We are keen to build strong ... within the IT and show an ability to take of problems. Desirable Skills *Receive and record details of customer problems, prioritising and then resolving them *Provide 1st line support with ... learn new skills. This truly is an excellent opportunity to start a career within IT. Working within a challenging, but exciting IT Service Desk, you will be supported by team members and your line...

  3. Helpdesk Support - 1st & 2nd Line / IT / Customer Services - Exciting Opportunity!

    Gloucester | 20400.0000 | From Anderson Recruitment Ltd

    This is an exciting opportunity to work for one of the world’s largest company in their industry. Our client has a successful track record in providing the marketplace with innovative solutions,.... - Self-motivated with the desire to succeed. - Previous customer service experience. - Keen interest in IT and their operating systems. Hours : 40 hours per week (Shift Rota) Salary : £20,400 per ... services and products. They now have an excellent opportunity for a permanent Helpdesk Support Advisor to join their fun and friendly team in Gloucester. Our client provides a fantastic launch pad ... requests ensuring they are resolved to the customers’ satisfaction. -Upselling suitable products based on the customer’s needs. - Quickly identify problems that need to be escalated to the next...

  4. Helpdesk Support 1st & 2nd Line / IT / Customer Services

    Gloucester | - £24k | From Anderson Recruitment

    This is an exciting opportunity to work for one of the world’s largest company in their industry. Our client has a successful track record in providing the marketplace with innovative solutions,... customers. -Ability to learn under pressure in a fast-paced environment. - Self-motivated with the desire to succeed. - Previous customer service experience. - Keen interest in IT ... services and products. They now have an excellent opportunity for a permanent Helpdesk Support Advisor to join their fun and friendly team in Gloucester. Our client provides a fantastic launch ... . - Taking ownership of support requests ensuring they are resolved to the customers’ satisfaction. -Upselling suitable products based on the customer’s needs. - Quickly identify problems that need to...

  5. 1st Line Support - Leeds - £16,000

    Leeds | 16000.0000 | From Senitor Associates

    1st Line Support - Leeds - £16,000 Software - Helpdesk - 1st Line Support - Active Directory My client are a industry leading software provider. They are after several 1st Line Support Analysts... to support their large client base on the software they provide. You will have: * Experience in an IT support or customer service role * A keen interest in IT and software * A passion for delivering excellent customer service * An interest in database related technologies * 1st Line Support experience 1st Line Support - Leeds - £16,000 Software - Helpdesk - 1st Line Support ... disappointment. For more information call Jordan Hayward on 1st Line Support - Leeds - £16,000 Software - Helpdesk - 1st Line Support - Active Directory For more information about Senitor...

  6. 1st Line Engineer

    Cardiff | 17000.0000 | From Reed Technology

    1st Line Engineer – Cardiff - £20,000 - ITIL Looking to join a highly skilled team and progress your career in IT? As a 1st Line Engineer You’ll work in line with the ITIL model and you’ll be... with 1st Line Service Desk Support across a wide range of I.T. disciplines • Provide 1st Line Support and Service Desk to Managed Service Customers • Own tickets throughout their lifecycle in line ... proactive in your work. The Role As a 1st line engineer you’ll work within the 24x7 Proactive Response Support sub-team. You will have solid Monitoring and proactive service experience and will actively monitor all of the key infrastructure and customer platforms, highlight trends and perform manual system checks. 1st Line Engineer Responsibilities • Provide 1st/2nd Line triage...

  7. 1st Line Support - Leeds, Castleford WF10 - £16,000

    Leeds | 16000.0000 | From Senitor Associates

    1st Line Support - Leeds, Castleford (WF10) - £16,000 Software - Helpdesk - 1st Line Support - Active Directory My client are a industry leading software provider. They are after several 1st... Line Support Analysts to support their large client base on the software they provide. You will have: * Experience in an IT support or customer service role * A keen interest in IT and software * A passion for delivering excellent customer service * An interest in database related technologies * 1st Line Support experience 1st Line Support - Leeds, Castleford (WF10) - £16,000 Software - Helpdesk - 1st Line Support - Active Directory This is an urgent requirement and there are multiple vacancies within this firm. Interviews will be taking place as soon as this week so do not...

  8. Service Desk Analyst 1st Line

    Saint Albans | 18000.0000 | From Understanding Recruitment

    Service Desk Analyst (1st Line) This is a new opportunity for a Service Desk Analyst (1st Line) to join a successful tech company in St Albans, Hertfordshire. As part of an expanding Service Desk... Team, you will come on board and provide technical support / 1st line to external customers. We are looking for a Service Desk Analyst (1st Line) with some good demonstrable experience within a technical support / 1st line role in hardware/desktop or software. You will boast excellent customer service skills, experience in taking high volumes of calls professionally, dealing with time critical issues efficiently as well as being enthusiastic about expanding your technical knowledge. Service Desk Analyst / 1st line - Key skills needed: Some proven experience in a similar support role...

  9. 1st - 2nd Line Web Application Support - Manchester

    Manchester | 18000.0000 | From ePeople Recruitment

    1st - 2nd Line Web Application Support - Manchester Key Skills: 1st - 2nd Line , Second Line, Support, Web Applications, Application Support, Start-up, MySQL, Excel, HTML, CSS, MS Office, Google... motivated graduate 1st - 2nd Line Web Application Support Analyst is required to join a friendly, modern and vibrant environment to provide support to international clients. The Role: The successful 1st - 2nd Line Web Application Support Analyst will be responsible for the providing first and second line support to client services and directly to international customers. This will involve exporting ... Apps, Windows, Microsoft, Junior, Graduate Company: An experienced 1st - 2nd Line Web Application Support Analyst is required by a fast growing technology start-up in the health and fitness...

  10. 1st Line Technical Support Analyst

    Cardiff | 18000.0000 | From Computer Recruiter Ltd

    Key Skills : Technical Support, Analysis, 1st Line, Help Desk, Service Desk, Crystal, Sage Location : Cardiff, South Wales Salary : £18-22K, depending upon experience Our client is looking for a... 1st Line Technical Support Analyst to provide full 1st line service desk support. You will assist with updating and maintaining the service desk system, prioritising and following-up calls ... ; Excellent administration, time management and organisational skills. Please contact us if you have experience with: Technical Support, Analysis, 1st Line, Help Desk, Service Desk, Crystal, Sage. This ... Sage 200 systems. As an experienced 1st Line Technical Support Analyst, you must have: At least a year’s 1st line experience; Experience of setting up PCs, laptops, mobiles and resolving issues...

  11. 1st Line Support Engineer

    West Malling | 0.0000 | From Carousel Solutions

    Company based in West Malling is looking to recruit an experienced 1st Line Support Engineer to be responsible for providing excellent customer service and monitoring, diagnosing and resolving 1st... line technical incidents and issues for high profile customers. With your experience of using commands in SQL or MySQL As a 1st Line Support Engineer working as part of a team you will be responsible for providing 1st line technical support and above depending on experience, investigating reported issues, identifying application defects, providing service desk support and providing excellent customer service to defined SLA's and service levels Skills required for the role of 1st Line Support Engineer x2 are: Excellent customer service skills both on the phone and email Previous...

  12. 1st line support engineer - London - £20k

    London | 16000.0000 | From Nigel Frank International

    We are looking for a 1st line support engineer to join a global organisation based in london. Candidates must have experience in a 1st line support role and a IT degree is... desirable. Skills: -Windows operating systems -Active Directory Excellent customer service skills are essential for the role. If you are interested please send your CV to or call . First stage interviews will take place ASAP. ...

  13. 1st Line Support Analyst

    Cardiff | £15000 - £16000 per annum + Additional benefits | From C P S Group

    My Client, based in Cardiff Gate, is looking for a 1st Line Support Analyst to join their expanding team. As a 1st Line Support Analyst, you will be responsible for being the single point of... resolution. 1st Line IT Support would also be expected to resolve basic IT queries before escalating to 2nd Line Support. As a 1st Line Support Analyst your typical duties will include: *Answering ... customers on fault resolutions *Monitor ongoing incident calls through to closure ensuring SLA's are met *Escalate more complex issues to 2nd Line Support *Oversee laptop and software booking system *Provide advice and knowledge to the business relating to IT issues As a 1st Line Support Analyst, you should possess the following attributes: *Excellent written and spoken communication skills...

  14. 1st Line IT Helpdesk

    Oxford | 20000.0000 | From Manpower

    1st Line Helpdesk Oxford£20k Manpower is currently looking for someone ASAP to work on 1st Line IT Helpdesk / Desk Support supporting a busy IT department in a National Organisations Head Office in... Cowley Business Park, Oxford. The 1st Line IT Helpdesk / Service Desk is involved in all areas of customer service and IT system related support for fellow Branches and Central Support Staff, ensuring that any system or operational queries are answered, logged and resolved in a timely fashion and that Company objectives are met. The 1st Line Support / Customer Service Advisor must therefore be highly self-motivated, self-starting, and capable of both working effectively on their own and as part of a team. You should show a flexible and committed attitude, have telephone customer service...

  15. IT Support Analyst, 1st / 2nd line, Desktop, Witney

    Witney | £22000 - £25000 per annum + benefits | From MARS Recruitment

    IT Support Analyst, 1st / 2nd line, Desktop, Witney, £25,000pa (includes on call bonus) + benefits: An award winning international luxury brand is seeking an IT Support Analyst to provide 1st &... 2nd line IT support to internal customers. You'll be supporting multi-site infrastructure resolving 1st and 2nd line issues, predominantly around desktop technologies, whilst also getting involved ... : * The ability to build and repair PC's and computer hardware. * 1st and 2nd line IT Service Desk / Desktop Support experience. * Experience with a variety of Microsoft operating systems ... IT Support Analyst who is looking for a challenging and varied internal IT Support role then we'd like to hear from you. Key words: IT Support Analyst, IT Service Desk, 1st / 2nd line, Desktop...

  16. IT Helpdesk Analyst - IT Service Desk - £23,000 Full Training

    | 18000.0000 | From Ashdown Group

    IT Support Service Desk Analyst - IT Helpdesk - Godalming, Guildford, Surrey, Hampshire - £23,000 Job Title: 1st Line IT Helpdesk Technician - 1st Line IT Service Desk Engineer Industry Sector:... the 2nd line IT Helpdesk team. As an experienced 1st line support analyst you will have experience with the following: - Strong customer service focused skills - Windows 7, Windows 8 and/or Windows ... IT managed service provider supporting various SME's Key Responsibilities: 1st line telephone & remote IT support Core Technologies: Windows 7, Windows 8, MS Office, MS Outlook, Active Directory ... provider with a number of SME clients in the Greater London, Surrey & Hampshire area. They require a confident and outgoing 1st line IT analyst to provide telephone and remote customer based support. To...

  17. 1st Line Support Engineer, Warwickshire

    | 0.0000 | From Hunter Maclean

    My client a leading company within its sector is looking to add a 1st Line Support Advisor to its team due to internal promotion. The company is looking to for someone who can work within the team... and provide 1st Line Support to the group. -Provide first line support to customers via telephone/email/remote support -Diagnose customer’s problems -Report and track faults through our Helpdesk system -Keeping customers up to date at all times -Working with our 2nd/ 3rd line support staff as needed -Escalating issues to line manager where necessary -Diagnosing and resolving technical issues -Work with IT Manager to undertake IT Projects Person Specification: Previous Service Desk Analyst / 1st Line Support or Helpdesk experience ideally supporting external users in a business to...

  18. 1st Line Support - York - £20,000

    York | 15000.0000 | From Senitor Associates

    1st Line Support / Software Support / York / £15,000 - £20,000 My client are a industry leading software provider. They are after several 1st Line Support Analysts to support their large client... base on the software they provide. You will have: * Experience in an IT support or customer service role * A keen interest in IT and software * A passion for delivering excellent customer service * An interest in database related technologies 1st Line Support / Software Support / York / £15,000 - £20,000 This is an urgent requirement and there are multiple vacancies within this firm. Interviews will be taking place as soon as this week so do not delay in applying to avoid any disappointment. For more information call James Loveridge or Jordan Hayward on 1st Line Support...

  19. Service Desk Analyst - 1st Line & 2nd Line Support

    Portsmouth | 18000.0000 | From Context Recruitment Limited

    1st Line Support, 2nd Line Support, Service Desk / Helpdesk experience, Windows XP/7, Active Directory, ITIL Service Desk Analyst, with a good Service Desk background of 1st Line Support & 2nd Line... issues to the 3rd line support, desktop support and network support teams. Essential skills: - Strong experience of working on an IT Service Desk / IT Helpdesk - Strong 1st line support experience ... of working in an ITIL environment - Ideally ITIL certified - Good experience of incident management and ideally exposure to problem management - Excellent and 1st class customer service skills - Excellent communication skills This position would suit a Service Desk Analyst / Service Desk Support Analyst / Helpdesk Analyst / Helpdesk Support Analyst / 1st Line Support Analyst / 2nd Line Support...

  20. Junior 1st Line Support

    London | 12.0000 | From Oscar Technology

    Junior 1st Line Support/Help Desk - London - £12/15PH IT Service/Help Desk 1st Line Line) is urgently required to provide IT support to all of the company's users Junior 1st Line Support/Help... Desk Role and Responsibilities: - Provide high-quality 1st Line IT Support - Record all incident/request details and resolution activity into the Service Desk solution - Provide root cause analysis and troubleshooting, ensuring that all data is accurate and up-to-date - Provide a high level of first time fix for all incidents and requests - Produce standard and ad-hoc Service reports for ... setup a mobile phone from scratch (out he box) Skills Required Previous experience providing 1st Line support on an IT Service Desk Knowledge of ITIL framework Strong experience using Microsoft...