Job Role: 1st/2nd Line Support
Location: Birmingham - Office Based
Salary: £20,000 - 25,000 p.a.
Key words: SQL, Service desk, 1st Line, 2nd Line, Software Support, Bespoke Software, JAVA,... process for tickets raised.
*Answer and Log Calls of all Customer incidents
*To provide 1st and 2nd line support; answering support queries via phone, email and through nSevice ticket logging system ...
*SQL Server (preferred, but training will be given)
*Any software based support call logging software
Key words: SQL, Service desk, 1st Line, 2nd Line, Software Support, Bespoke Software, JAVA, SAS ... SAS,
Our client is a leading management solutions company, they are looking for an excelling candidate to work as a 1st/ 2nd line support analyst within their software support team. The ideal...