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1St Line Customer Service Jobs

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  1. 1st Line Technical Customer Services

    Stockport | £14000 - £16000 per annum | From Red Recruitment

    My client, a Specialist in tailored communication solutions for businesses is seeking a 1st line technical support advisor to join it's expanding team. Job Purpose The purpose of this role is... to provide customer service and fault trouble-shooting support over the telephone and email across our full range of products and services including business fixed lines, telephone systems, telematics and business mobiles. Responsibilities Answering phone calls / delivering exceptional customer service via telephone and email Resolving customer service queries and first-line ... internal systems Skills and Experience - Essential criteria: Business to business customer service / fault handling in a small to medium sized business environment Able to demonstrate experience...

  2. Customer Services / 1st Line Support Technician

    Southampton | £8 - £13 per hour | From Telegraph Jobs

    A Customer Services / Service Desk Technician is required for a 3 month contract (likely to be long term) based between Portsmouth and Southampton, Hampshire. Working within the central helpdesk... team of a busy IT and Customer Services Department, you will be providing general telephone support including 1st Line Support (Hardware & Software). Responsibilities will include providing a high level of Customer Service and call handling to end users including call logging / basic trouble-shooting - remote fixes and escalating more complex issues to the 2nd line support team. Call numbers are around 35 per day with a 60% first time fix rate. This role is ideal for someone with experience of working within a Customer Services / Call Centre environment who has an interest in...

  3. Customer Services / 1st Line Support Technician

    Southampton | £10.25 - £13.25 per hour | From Telegraph Jobs

    A Customer Services / Service Desk Technician is required for a 3 month contract (likely to be long term) based between Portsmouth and Southampton, Hampshire. Working within the central helpdesk... team of a busy IT and Customer Services Department, you will be providing general telephone support including 1st Line Support (Hardware & Software). Responsibilities will include providing a high level of Customer Service and call handling to end users including call logging / basic trouble-shooting - remote fixes and escalating more complex issues to the 2nd line support team. Call numbers are around 35 per day with a 60% first time fix rate. This role is ideal for someone with experience of working within a Customer Services / Call Centre environment who has an interest in...

  4. Customer Services .. 1st Line Support

    High Wycombe, Buckinghamshire | £19000 - £21000/annum | From Honey Bee Personnel

    Our client is looking for a number of Customer Services Agents to provide a superior level of 1st line support to their clients. The role of the First Line Customer Service Agent is to deliver by... provising a professional, efficient and accurate service for all enquiries, faults and service requests. First Line Agents will be responsible for providing a first time fix to customers where achieveable and escalating accordingly where not. First line Customer Service agents must go the extra mile, take ownership and ensure all tasks are properly resolved and completed efficiently within the appropriate SLA, leaving the customer completely satisfield that the task has been undertaken in-line with their promise of providing their clients with a superior customer service. If you have...

  5. Service Desk Analyst / 1st Line Support / Customer Service

    Derbyshire, East Midlands | 60.0000 | From PTS Consulting

    PTS is working on behalf of a leading global investment bank. Our client is currently seeking to hire a service desk analyst to work within a busy Service Centre. 1st line support is apart of this... position. Candidates with a professional IT qualification, with previous experience in a service centre environment with customer service skills are encouraged to apply for this role. Role Requirement: Provide 1st level verbal and remote technical assistance to front and back office staff. You will be required to assist customers with technical issues in regards to market and international ... . The successful person will be required to trouble shoot and resolve issues or send tickets to 2nd and 3rd line support teams. You will need to provide a high level of customer care skills whilst...

  6. Customer Service / 1st Line Support / Helpdesk

    High Wycombe, Buckinghamshire | £18000 - £25000/annum | From Inex Associates

    My Client is a leading player in the mobile/fixed line/unified Comms market. Through continued expansion they now have an opening for a two customer service representatives. This is an excellent... behalf of the customer within SLA 3: 1st time fix rate / closed first contact achieved in line with service level targets and KPI's 4: Provide regular, proactive and timely communication/progress updates to internal and external customers 5: Own and be fully accountable for all 1st line incidents/faults/service requests through to final resolution and satisfactory conclusion 6:Retain a current ... of the First Line Customer Service Agent is to deliver on this obsession by providing a professional, efficient and accurate service for all customer issues, faults and service requests. First Line Agents...

  7. Technical Customer Service / 1st Line Support

    Brighton, East Sussex | - £17k | From First Recruitment Services

    An exciting helpdesk/technical support job is available in Brighton working in a fun and growing team. We are looking for people with exceptional Customer Service skills or 1st Line Technical... Support experience for IT or Electronics (or similar Technical products). Duties include: • Providing first line support to all Technical, Sales and Returns enquiries by phone, in writing or on Skype • Handling Technical enquiries for both Software and Hardware (IT/Electronics) • Providing excellent Customer Service with Technical/IT based products • Advising of other suitable products and upgrades as necessary The successful candidate will need: • Excellent Customer Service skills and ideally previous experience in Customer Services whether it be call...

  8. Customer Services / 1st Line Support Technician

    Southampton | £10.25 - £13.25/hour | From Connectus

    A Customer Services / Service Desk Technician is required for a 3 month contract (likely to be long term) based between Portsmouth and Southampton, Hampshire. Working within the central helpdesk... team of a busy IT and Customer Services Department, you will be providing general telephone support including 1st Line Support (Hardware & Software). Responsibilities will include providing a high level of Customer Service and call handling to end users including call logging / basic trouble-shooting - remote fixes and escalating more complex issues to the 2nd line support team. Call numbers are around 35 per day with a 60% first time fix rate. This role is ideal for someone with experience of working within a Customer Services / Call Centre environment who has an interest in...

  9. 1st Line Support Engineer

    London | | From Roc Search

    1st Line Support Engineer - 6 MONTH CONTRACT - Apply If You Are Immediately Available! ROC-Search are urgently recruiting a 1st Line Support Engineer for a client of ours based in London. You..., and outgoing with great attention to detail. The successful candidate will be able to match themselves to the skills below: Solid and demonstrable 1st line experience - call logging ... Desk / Service Desk / Service Desk / Service Desk / Service Desk / Service Desk / 2nd Line / 2nd Line / 2nd Line / 2nd Line / 2nd Line / 2nd Line / 2nd Line / 2nd Line / 2nd Line / 2nd Line / 2nd Line / 2nd Line / 2nd Line / 2nd Line / 2nd Line / 2nd Line / 2nd Line / 2nd Line / 1st Line/ 1st Line/ 1st Line/ 1st Line/ 1st Line/ 1st Line/ 1st Line/ 1st Line/ 1st Line/ 1st Line/ 1st Line/ 1st Line/ 1st...

  10. 1st Line Support - Cambridge - £18-20K + Great Benefits

    Cambridge | £18000 - £20000 per annum | From Senitor Associates

    1st Line Support - Cambridge - £18-20K + Great Benefits Key Words: Windows 7, Android, Active Directory, Office, Customer Facing, 1st Line, Laptop, Dell hard drive, Citrix, Windows 8 One of... Cambridge's professional services firm is looking for a 1st Line Support specialist to join their ever growing team. This person must have great telephone and customer service skills ... **** Exchange Citrix Knowledge of Document Manager Law Firm Experience Excellent Customer Service Skills Key Words: Windows 7, Android, Active Directory, , Office, Customer Facing, 1st Line, Laptop, Dell hard drive, Citrix, Windows 8 1st Line Support - Cambridge - £18-20K + Great Benefits For more information about Senitor and the opportunities we have to offer follow us on Twitter...

First line customer service support normally involves dealing with customers or clients directly to resolve their issues.

Who can I work for?

Most industries require someone to act as a first point of call for customers or clients, so you could work for a large global organisation or a small local company and in any sector.

Where and when can I work?

The majority of positions are office-based and you will normally work 9am – 5pm Monday to Friday. There are first line customer service positions across the country.

What can I earn?

Salaries depend on the industry you work in and what area of the country you are based in but generally you would start on around £15,000, with pay rising with experience and responsibility.

What are the benefits?

Many organisations will offer a benefits package alongside your salary, such as a pension scheme and healthcare.

Are there chances of promotion?

First line customer service assistants can move into team leader or supervisory roles and eventually look to move into management.

What will I be responsible for?

First line customer service representatives are expected to offer efficient assistance for all queries and concerns related to the business they work in, and deliver a resolution in a timely and accurate manner. You will also be responsible for escalating trickier queries up the line to senior team members or managers.

Do I need any experience?

Most companies will provide on the job training specific to the business, however some experience in customer relations is always beneficial. This could be dealing with people over the phone in a call centre to serving in a restaurant on the weekends.

What attributes are needed?

You will need to be an excellent communicator and able to clearly and confidently handle complaints and questions. You will also need to be able to work well under pressure, have a calm manner and have strong telephone and computer skills.

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