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1St Line Customer Service Jobs

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  1. 1st Line Software Support / Customer Service

    Chippenham | £16000 - £18000 per annum | From Recruitment Genius

    This is a fantastic new opportunity for Support Consultant to join a true market leader in its field. They are an exciting and vibrant international solutions company. One of Europe's leading... help desk calls as quickly as possible and ensuring customers are kept up to date at all times. Key Skills: - Must be happy working on a 1st line Support role. - Must be passionate about ... providers of CRM software. No commercial experience needed, but must keen to get their foot in the door as a 1st line support professional on an IT Support desk. The successful candidate will ... , product support or 1st line support role. - Graduate with a Computer related degree. - Academic or personal experience in any of the following technologies; HTML, JavaScript, Apache, MySQL, PHP. This...

  2. 1st Line Software Support / Customer Service

    Chippenham | £16k - £18k pa | From Recruitment Genius Ltd

    This is a fantastic new opportunity for Support Consultant to join a true market leader in its field. They are an exciting and vibrant international solutions company. One of Europe's... resolve help desk calls as quickly as possible and ensuring customers are kept up to date at all times. Key Skills: - Must be happy working on a 1st line Support role. - Must be passionate ... leading providers of CRM software. No commercial experience needed, but must keen to get their foot in the door as a 1st line support professional on an IT Support desk. The successful ... , product support or 1st line support role. - Graduate with a Computer related degree. - Academic or personal experience in any of the following technologies; HTML, JavaScript, Apache, MySQL, PHP...

  3. 1st Line Software Support / Customer Service

    Chippenham, Wiltshire | £16000 - £18000 per annum | From Recruitment Genius

    This is a fantastic new opportunity for Support Consultant to join a true market leader in its field. They are an exciting and vibrant international solutions company. One of Europe's leading... help desk calls as quickly as possible and ensuring customers are kept up to date at all times. Key Skills: - Must be happy working on a 1st line Support role. - Must be passionate about computer ... providers of CRM software. No commercial experience needed, but must keen to get their foot in the door as a 1st line support professional on an IT Support desk. The successful candidate will be ... 1st line support role. - Graduate with a Computer related degree. - Academic or personal experience in any of the following technologies; HTML, JavaScript, Apache, MySQL, PHP. This 1st line...

  4. Customer Service Advisor - IT (1st Line Support / Helpdesk)

    Taunton, Somerset | From £19,250 to £20,000 per annum | From CHM Recruit

    An exciting opportunity has arisen within our client's ICT Department for a Service Desk Analyst, to act as a first point of contact and provide first line fixes, advice and support for users... throughout their business. Customer Service Advisor - IT Ref: 6464 Location: Taunton, Somerset Competitive Salary Working as part of a team of dedicated analysts, this crucial role is responsible for logging incidents and change requests, and carrying out all activities associated with a 1st line support team. Our client is looking for someone with excellent customer service skills ... and processed as appropriate. Providing initial 1st line diagnosis of technical problems and resolve where possible in line with pre-agreed procedures. This may involve contact with 3rd party suppliers...

  5. Customer Service Advisor - IT (1st Line Support / Helpdesk) (142376)

    Taunton | Competitive Salary | From Print Upsell L X-Post

    An exciting opportunity has arisen within our client's ICT Department for a Service Desk Analyst, to act as a first point of contact and provide first line fixes, advice and support for users... throughout their business. Customer Service Advisor - IT Ref: 6464 Location: Taunton, Somerset Competitive Salary Working as part of a team of dedicated analysts, this crucial role is responsible for logging incidents and change requests, and carrying out all activities associated with a 1st line support team. Our client is looking for someone with excellent customer service skills ... , monitored and processed as appropriate. - Providing initial 1st line diagnosis of technical problems and resolve where possible in line with pre-agreed procedures. This may involve contact with 3rd party...

  6. 1st Line Support IT/Customer Service Apprenticeship

    Birmingham | From £14,000 to £15,000 per annum | From LMPQ

    1 st Line Support Consultant Apprenticeship General Duties: . Answering incoming calls . Dealing with e-mails . Ensuring existing open cases are kept up to date . Coaching... customers on the Pinnacle software . Dealing with occasional technical queries Key Details Vacancy Title Business Administration Apprenticeship  As an application support consultant you will be supporting our Dealer Management Software to our automotive dealership customers. The help desk provides a single point of contact to customers and partners for service ... the 1st October 2014 is £2.73 per hour. This applies to 16-18 year old apprentices and those aged over 19 in the first year of their Apprenticeship. The new NMW applies to time working plus time spent...

  7. 1st Line Software Support / Customer Service

    Warminster | 18000 | From Recruitment Genius

    This is a fantastic new opportunity for Support Consultant to join a true market leader in its field. They are an exciting and vibrant international solutions company. One of Europe's leading... help desk calls as quickly as possible and ensuring customers are kept up to date at all times. Key Skills: - Must be happy working on a 1st line Support role. - Must be passionate about ... providers of CRM software. No commercial experience needed, but must keen to get their foot in the door as a 1st line support professional on an IT Support desk. The successful candidate will ... , product support or 1st line support role. - Graduate with a Computer related degree. - Academic or personal experience in any of the following technologies; HTML, JavaScript, Apache, MySQL, PHP. This...

  8. 1st Line Software Support / Customer Service

    UK-Chippenham | £16,000 - £18,000/Year | From CareerBuilder

    This is a fantastic new opportunity for Support Consultant to join a true market leader in its field. They are an exciting and vibrant international solutions company. One of Europe's leading... help desk calls as quickly as possible and ensuring customers are kept up to date at all times. Key Skills: • Must be happy working on a 1st line Support role. • Must be passionate about ... providers of CRM software. No commercial experience needed, but must keen to get their foot in the door as a 1st line support professional on an IT Support desk. The successful candidate will ... , product support or 1st line support role. • Graduate with a Computer related degree. • Academic or personal experience in any of the following technologies; HTML, JavaScript, Apache, MySQL, PHP. This...

  9. Customer Service Advisor - IT (1st Line Support / Helpdesk)

    Somerton | 20000 | From CHM Recruit

    An exciting opportunity has arisen within our client's ICT Department for a Service Desk Analyst, to act as a first point of contact and provide first line fixes, advice and support for users... throughout their business. Customer Service Advisor - IT Ref: 6464 Location: Taunton, Somerset Competitive Salary Working as part of a team of dedicated analysts, this crucial role is responsible for logging incidents and change requests, and carrying out all activities associated with a 1st line support team. Our client is looking for someone with excellent customer service skills ... and processed as appropriate. - Providing initial 1st line diagnosis of technical problems and resolve where possible in line with pre-agreed procedures. This may involve contact with 3rd party suppliers...

  10. 1st Line Support / Customer Service

    Solihull, West Midlands | £16000 - £18000/annum | From Planet Forward Ltd

    We are currently looking to recruit a Customer Service Advisor for a growing IT Software organisation. Duties Include: - Respond to incoming requests via telephone & email - Updating the CRM... Service tool - Where possible providing 1st time resolution and quality answers to reduce number of replies - Working with the team in a professional manner Looking For: - Previous Office Experience - Strong on Microsoft packages - Hight levels of Communication - Customer Service skills - Good use of the English language, both written and verbal If this role is of interest to you and you have the required skills and experience then please apply online or contact Josh Birbeck at Planet Forward on (Apply online only) ...

  11. Service Desk Analyst / 1st Line Support / Customer Service

    Derbyshire, East Midlands | 60.0000 | From PTS Consulting

    PTS is working on behalf of a leading global investment bank. Our client is currently seeking to hire a service desk analyst to work within a busy Service Centre. 1st line support is apart of this... position. Candidates with a professional IT qualification, with previous experience in a service centre environment with customer service skills are encouraged to apply for this role. Role Requirement: Provide 1st level verbal and remote technical assistance to front and back office staff. You will be required to assist customers with technical issues in regards to market and international ... . The successful person will be required to trouble shoot and resolve issues or send tickets to 2nd and 3rd line support teams. You will need to provide a high level of customer care skills whilst...

  12. Customer Service Advisor – IT (1st Line Support / Helpdesk)

    Taunton | | From Viridor

    An exciting opportunity has arisen within our ICT Department for a Service Desk Analyst, to act as a first point of contact and provide first line fixes, advice and support for users throughout our... business. Customer Service Advisor – IT Ref: 6464 Location: Taunton, Somerset Competitive Salary Working as part of a team of dedicated analysts, this crucial role is responsible for logging incidents and change requests, and carrying out all activities associated with a 1st line support team. We are looking for someone with excellent customer service skills who, preferably, has ... . • Providing initial 1st line diagnosis of technical problems and resolve where possible in line with pre-agreed procedures. This may involve contact with 3rd party suppliers and pursuing through to...

  13. 1st Line Support Engineer

    Croydon, Surrey | £17000 - £20000 per annum + Benefits | From Reflex Computer Recruitment.

    1st Line Support Engineer / 1st Line Help Desk Engineer / First Line Support / 1st Line Service Desk Engineer / Service Desk Engineer / Help desk Analysis / Support Engineer / Cloud / Desktop /... enterprise level IT and consultancy solutions. They are looking for a candidate to join their dynamic team and provide 1st line support to their Clients . Ideally, the 1st Line Support Engineer should have experience within a support environment and a high level of customer care. Key skills: 1st Line Engineer / 1st Line Service Desk Engineer will have a good working knowledge of Microsoft Exchange Exposure to Virtual technologies Understanding of Citrix / Terminal Servers Experience of MS Office What I'm looking for: High level of customer care 1st...

  14. 2nd Line Infrastructure Engineer

    Farnborough, Hampshire | £40000.00 per annum | From Venturi

    A number of 1st Line / 2nd Line Infrastructure Engineer 's are required for a rapidly expanding technology leading organisation. The client are looking for talented individuals to join the... company in a 1st Line or 2nd Line position dependent on experience. The 1st Line / 2nd Line Infrastructure Engineer 's will deliver enterprise class infrastructure support for a market leading infrastructure service provider who has an extensive, elite client base. They are a rapidly growing organisation. The 1st Line / 2nd Line Infrastructure Engineer 's will be based in their easily accessible ... quickly and accurately to ensure that Service Level Agreements are always met. The ideal 1st Line / 2nd Line Infrastructure Engineer 's will have previous experience working for a service provider...

  15. 1st Line Support Engineer / Service Desk Analyst - Windows

    Bracknell | £6250 - £25k pa + bonus/benefits | From Venturi Ltd

    1st Line Support Engineer / Service Desk Analyst - Windows / Microsoft Office / ITIL / Active Directory / AD A 1st Line Support Engineer / Service Desk Analyst is required for a 3-month... and Service Desk call logging software. Essential 1st Line Support Engineer / Service Desk Analyst skills: * Strong customer service experience * Service Desk call logging software * Some Active ... Analyst will staff the Service Desk phone line and ensure that the highest level of customer service is met at all times. 1st line resolutions need to be delivered to stakeholders quickly and accurately ... Fixed-term contract to work for a market leading Financial Services company. This 1st Line Support Engineer / Service Desk Analyst will deliver enterprise class infrastructure support. As their 1st...

  16. 1st Line Helpdesk Engineer - Surrey - 3 Month Contract - Urgent

    Surrey | £11 - £13 per hour | From Oscar Associates (UK) Ltd

    1st Line Helpdesk Engineer - Surrey - 3 Month Contract - Urgent I am seeking a 1st Line Helpdesk Engineer who has at least 3 years experience within the retail industry, You will need to have... experience in Active Directory, Exchange, Windows 7, I am looking for someone who is highly motivated with a can do attitude. You must have great customer service skills and be an excellent communicator. 1st Line Helpdesk Engineer - Surrey - 3 Month Contract - Urgent This job was originally posted as www.cwjobs.co.uk/JobSeeking/1st-Line-Helpdesk-Engineer---Surrey---3-Month-Contract---Urgent_job62114920 ...

  17. 1st Line Support / Call Handler

    Poole | £17k - £18k pa | From Bond Williams Professional Recruitment

    1st Line Support / Call Handler - Poole - Circa £17k Circa As the 1st Line Support / Call Handler, you will be the first contact point within the support team of our prestigious client, you will... be tasked with taking incoming support call and emails, logging them and raising a support tickets for external customers. You must come across in a pleasant manner and have excellent customer service skills and a great telephone manner Suitable candidates should possess: * Previous 1st line support experience * Great Customer service skills * Great telephone manner * Previous experience of raising, logging support calls * Great communication skills "1st line support", "call handler", Support", "customer service", "support desk", "...

  18. 1st Line Service Desk Support Technician - Permanent

    Warwickshire | £16k - £18k pa + Benefits | From Consult Solutions Limited

    1st Line Service Desk Support Technician - Permanent - Warwick An award winning company based in Warwickshire are searching for a high calibre 1st Line Service Desk Support Technician to join... them on a permanent basis. Essential Skills: * Previous 1st line support experience in a busy IT environment * Strong customer service skills * A highly professional phone manner Role: You will be working on a busy IT service desk and your main duties will be taking, logging and resolving first line IT support issues (unlocking passwords, setting up accounts, basic 1st line issues etc ... and cover note to Mathew Woolley at Consult Solutions. 1st Line Service Desk Support Technician - West Midlands ...

  19. 1st Line Analyst (Windows Server, Active Directory) - Warrington

    Warrington, Cheshire | £18000 - £20000 per annum | From Baltimore Consulting

    1st Line Analyst - £18 - 20K - (Windows Server, Active Directory) - Warrington  Opus currently has a requirement for a 1st Line Analyst for a rapidly growing Infrastructure company based in... Warrington. The successful candidate will be part of a team with senior analysts analysing customer support tickets, obtaining the required information from the customer and from the team in order to resolve the issue within the service level agreement and to ensure the best experience for the client's customers at all times.  1st Line Analyst - £18 - 20K - (Windows Server, Active Directory ... , VPN) -         Microsoft office  -         Strong communications skills -         Educated to NVQ/A Level Standard in IT or Equivalent  1st Line Analyst - £18 - 20K - (Windows Server, Active...

  20. 1st Line Infrastructure Support

    Farnborough, Hampshire | £30000.00 per annum | From Venturi

    A 1st Line Infrastructure Engineer is required for a unique opportunity to work in a team leader position. This 1st Line Infrastructure Engineer will deliver enterprise class infrastructure... support for a market leading infrastructure service provider who has an extensive, elite client base. They are a rapidly growing organisation. As their 1st Line Infrastructure Engineer you will be ... and support this 1st Line Infrastructure Engineer to ensure quick career progression and to enable them to provide the best support possible to their customers. Graduates with a Computer Science degree or ... · Exchange · Troubleshooting under pressure The 1st Line Infrastructure Engineer will troubleshoot technical faults for the company's broad client base ensuring that the highest level of customer...

First line customer service support normally involves dealing with customers or clients directly to resolve their issues.

Who can I work for?

Most industries require someone to act as a first point of call for customers or clients, so you could work for a large global organisation or a small local company and in any sector.

Where and when can I work?

The majority of positions are office-based and you will normally work 9am – 5pm Monday to Friday. There are first line customer service positions across the country.

What can I earn?

Salaries depend on the industry you work in and what area of the country you are based in but generally you would start on around £15,000, with pay rising with experience and responsibility.

What are the benefits?

Many organisations will offer a benefits package alongside your salary, such as a pension scheme and healthcare.

Are there chances of promotion?

First line customer service assistants can move into team leader or supervisory roles and eventually look to move into management.

What will I be responsible for?

First line customer service representatives are expected to offer efficient assistance for all queries and concerns related to the business they work in, and deliver a resolution in a timely and accurate manner. You will also be responsible for escalating trickier queries up the line to senior team members or managers.

Do I need any experience?

Most companies will provide on the job training specific to the business, however some experience in customer relations is always beneficial. This could be dealing with people over the phone in a call centre to serving in a restaurant on the weekends.

What attributes are needed?

You will need to be an excellent communicator and able to clearly and confidently handle complaints and questions. You will also need to be able to work well under pressure, have a calm manner and have strong telephone and computer skills.