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1St Line Customer Service Jobs

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  1. 1st Line Support/ Customer Service Agent

    High Wycombe | £19k pa | From The Career Boutique Limited

    Due to my clients continuing success and growth, they are currently looking for a 1st Level Software Support Consultant to be based from their High Wycombe office. You will be part of a dynamic,... skills including SQL, Word, Excel, Outlook, etc * You will have excellent communication and customer service skills. Self-motivated and driven to achieve professional success in a very busy ... reported by customers * Assisting customers in troubleshooting faults * Triaging tickets and escalation to 2nd/3rd level Support teams * Routing tickets to partners where required * Maintaining excellent levels of communication with the customer through to final resolution of the ticket * Maintaining and updating the knowledge base Skills and Experience Required: * A good educational background...

  2. Service Desk Analyst / 1st Line Support / Customer Service

    Derbyshire, East Midlands | 60.0000 | From PTS Consulting

    PTS is working on behalf of a leading global investment bank. Our client is currently seeking to hire a service desk analyst to work within a busy Service Centre. 1st line support is apart of this... position. Candidates with a professional IT qualification, with previous experience in a service centre environment with customer service skills are encouraged to apply for this role. Role Requirement: Provide 1st level verbal and remote technical assistance to front and back office staff. You will be required to assist customers with technical issues in regards to market and international ... . The successful person will be required to trouble shoot and resolve issues or send tickets to 2nd and 3rd line support teams. You will need to provide a high level of customer care skills whilst...

  3. 1st Line Support Analyst - 1st Line Servicedesk Support

    Woking | - £20k-£22k | From Send Resourcing

    1st line Servicedesk Analyst Established and successful provider of fully managed IT Support services emplying c250 people, is recruiting a 1st line Servicedesk analyst to work on the managed... services helpdesk remotely supporting diverse client infrastructures based on Windows, Microsoft, Citrix, Virtualisation, Storage and Networking technologies. This is an excellent opportunity to gain new skills and also gain industry leading certifications.  As a 1st Line Support Analyst you will have ideally worked in a remote support role previously, in a busy technical support and customer environment providing 1st line support. As a 1nd Line support analyst you will provide email, telephone and remote dial in support to clients You will have 1st line troubleshooting experience in...

  4. 1st Line Support Engineer - 1st Line Support Analyst - Windows

    Croydon, Surrey | £17000 - £20000 per annum + Bens | From Reflex Computer Recruitment.

    1st Line Support Engineer - 1st Line Support Analyst - 1st Line Systems Engineer - Technical Support - Desktop - Windows Server - Exchange - Active Directory - VMWare - Citrix - Helpdesk ... based in Croydon, Surrey . I am looking for a 1st Line Support Engineer - 1st Line Support Analyst who has exceptional customer service skills and come from an IT Support Services and / or Helpdesk background. The role will require you to provide 1st line support to Clients with good promotion prospects. Responsibilities include: 1st Line Support Engineer will remotely assist clients ... Line Systems Engineer will build excellent communication lines with client to keep them up to date with the status of their call and provide outstanding customer service What I'm looking for...

  5. 1st Line PBX Engineer - 1st Line Engineer - 1st Line Analyst

    Chorley | £16k - £17k pa + Benefits | From Reflex Computer Recruitment Limited

    An exciting opportunity in the position of 1st Line PBX Engineer - 1st Line Engineer - 1st Line Analyst has opened with our award winning client who provides nothing less than the highest level of... * Provide a high level of customer services to clients via telephone and email * Diagnosis of customer problems and fix or escalate to 2nd line engineers * Manage all tickets and orders in line with company's SLA's Skills and experience: * Excellent telephone skills * Excellent written communication skills * Strong customer service skills and experience * Good problem solving skills * Prior experience in telecoms or a technical environment will be a distinct advantage If you are a 1st Line PBX Engineer - 1st Line Engineer - 1st Line Analyst with a strong background in...

  6. 1st Line Support Engineer

    Croydon, Surrey | £17000 - £20000 per annum + Benefits | From Reflex Computer Recruitment.

    1st Line Support Engineer / 1st Line Help Desk Engineer / First Line Support / 1st Line Service Desk Engineer / Service Desk Engineer / Help desk Analysis / Support Engineer / Cloud / Desktop /... enterprise level IT and consultancy solutions. They are looking for a candidate to join their dynamic team and provide 1st line support to their Clients . Ideally, the 1st Line Support Engineer should have experience within a support environment and a high level of customer care. Key skills: 1st Line Engineer / 1st Line Service Desk Engineer will have a good working knowledge of Microsoft Exchange Exposure to Virtual technologies Understanding of Citrix / Terminal Servers Experience of MS Office What I'm looking for: High level of customer care 1st...

  7. IT Support/Service Desk Technician - Newbury, West Berkshire

    Newbury, Berkshire | £18-25k, DOE | From Price Ferguson

    IT Support/Service Desk Technician Location: Newbury, West Berkshire Salary: £18-25k, DOE Are you looking for a new challenge with a growing and innovative company? Are you an experienced... any of the following - MCP/MCITP/MCSE/CCNA The Role: • Based at our Head Office in Newbury the IT Support Technician - 1st / 2nd Line Service Desk Support will be working as part of a dedicated team of 1st & 2nd Line Technicians • Provide first class remote, email and telephony support services to our external clients for Desktop/Server & mobile devices and applications • Management of all ... , explaining why you are a good fit for this role. Keywords: IT support Technician, IT Support Engineer, 1st Line, 2nd line support, Infrastructure support Engineer, Service desk technician...

  8. 1st LINE TECHNICAL SUPPORT TECHNICIAN / HELPDESK SUPPORT ENGINEER

    Hertfordshire | £23000/annum +Excellent Benefits Package | From XL Recruitment

    1st LINE TECHNICAL SUPPORT TECHNICIAN / HELPDESK SUPPORT ENGINEER £23,000 Basic + 5% Pension + BUPA Healthcare + 33 Days Holiday + Free Parking + Excellent Benefits Our Client is looking for a... 1st Line Support Technician / Helpdesk Advisor to join their expanding Helpdesk Support Teams within their UK Head Office Operation This role requires a dynamic and proactive person who is able to work well within a growing Helpdesk Team of 20 1st & 2nd Line Technicians to Support 2250+ Users over a Multi-Site Operation throughout the UK. You must be technically able to Support Microsoft Office & Windows, as well as Troubleshoot Hardware & Network Connectivity & Issues. Key Responsibilities of the 1st Line Support Technician role would include: •Technical Support as required...

  9. 1st LINE TECHNICAL SUPPORT TECHNICIAN / HELPDESK SUPPORT ENGINEER

    Essex | £23000/annum +Excellent Benefits Package | From XL Recruitment

    1st LINE TECHNICAL SUPPORT TECHNICIAN / HELPDESK SUPPORT ENGINEER £23,000 Basic + 5% Pension + BUPA Healthcare + 33 Days Holiday + Free Parking + Excellent Benefits Our Client is looking for a... 1st Line Support Technician / Helpdesk Advisor to join their expanding Helpdesk Support Teams within their UK Head Office Operation This role requires a dynamic and proactive person who is able to work well within a growing Helpdesk Team of 20 1st & 2nd Line Technicians to Support 2250+ Users over a Multi-Site Operation throughout the UK. You must be technically able to Support Microsoft Office & Windows, as well as Troubleshoot Hardware & Network Connectivity & Issues. Key Responsibilities of the 1st Line Support Technician role would include: •Technical Support as required...

  10. 1st Line Support Analyst - 1st Line Servicedesk Support

    Woking | 18k-23k + great training + benefits | From Broady Ltd

    1st line Servicedesk Analyst Established and successful provider of fully managed IT Support services emplying c250 people, is recruiting a 1st line Servicedesk analyst to work on the managed... services helpdesk remotely supporting diverse client infrastructures based on Windows, Microsoft, Citrix, Virtualisation, Storage and Networking technologies. This is an excellent opportunity to gain new skills and also gain industry leading certifications. As a 1st Line Support Analyst you will have ideally worked in a remote support role previously, in a busy technical support and customer environment providing 1st line support. As a 1nd Line support analyst you will provide email, telephone and remote dial in support to clients You will have 1st line troubleshooting experience in...

  11. 1st Line Support Analyst - 1st Line Servicedesk Support

    Woking, Surrey | - £18k-£23k | From Send Resourcing Ltd

    1st line Servicedesk Analyst Established and successful provider of fully managed IT Support services emplying c250 people, is recruiting a 1st line Servicedesk analyst to work on the managed... services helpdesk remotely supporting diverse client infrastructures based on Windows, Microsoft, Citrix, Virtualisation, Storage and Networking technologies. This is an excellent opportunity to gain new skills and also gain industry leading certifications. As a 1st Line Support Analyst you will have ideally worked in a remote support role previously, in a busy technical support and customer environment providing 1st line support. As a 1nd Line support analyst you will provide email, telephone and remote dial in support to clients You will have 1st line troubleshooting experience in...

  12. 1st Line Support Technician

    Coventry | | From Aatom Recruitment

    Due to business expansion, our client is currently looking for an additional 1st Line Support Technician to work in a vibrant IT Department. The position is responsible for supporting and... and activities. To apply, you must have 1st Line Helpdesk experience within a networked environment of more than 50 users. The position will involve the following areas of responsibility: * Diagnosing ... . The areas of responsibility will include: • 1st line support for NAV • 1st line support for Network and Server issues • 1st line support for Web system • General knowledge of Hardware issues and problem resolution (printers, PC, thin clients and laptops) • Report creation from SQL and NAV systems • Customer service skills to deal with staff. This is a three month...

  13. Service Desk Analyst - 1st Line Support

    Southampton | | From Experis IT

    Service Desk Analyst - 1st Line Support required for a leading global defence company based in Botley. Southampton Candidates must be eligible for SC clearance Role Activities: Answering... workforce. Nice and collaborative working environment. Essential Skills: * Service desk experience * 6-12 months experience * 2nd line back to 1st liners (if out of industry for a period) * Minimum customer service background * Technical/CS split ... calls from the business, any geographical location. 1st line support to end users, using knowledge base. Training provided - 121 mentoring period with more senior member of staff for one week. Next...

  14. 1st Line Service Desk Analyst

    Nottingham | £8.00 - £10.00 per hour | From Solos Consultants

    Our client is currently looking to recruit a 1st Line Service Desk Analyst to join their busy Team on a initial 3 month contract. You will be responsible for working on a busy IT Support Service... Desk logging, diagnosing and resolving technical issues for ends users. Candidates will have previous 1st Line / Helpdesk experience with technical exposure to Windows 7, MS Office 2010, Active Directory etc. You will have excellent communication and customer service skills along with the ability to solve problems. If you have experience in the above and wish to work in a 1st Line Support role then please apply immediately for consideration. ...

  15. 1st / 2nd Line Service Desk Analyst (ITIL Foundation)

    Maidstone, Kent | £22000 - £25000/annum | From Logix Resourcing

    1st / 2nd Line Service Desk Analyst (ITIL Foundation) 1st / 2nd Line Service Desk Analyst Engineer is required by our client based in Maidstone, Kent to provide support to over 200 users across... multiple in Kent. Candidates wishing to apply for this position MUST be able to demonstrate clearly where they have provided 1st / 2nd line Service Desk Support in an ITIL environment in their last two positions as well as demonstrate where they have supported and maintained the following technologies: OS XP/Win 7, Citrix XenApp (v6.5+), Cisco Telephony Systems. Candidates applying for this position MUST consider themselves to have excellent interpersonal and communications skills as this is both a customer facing and Telephone based position ...

  16. 1st Line Support Technician - Windows

    Northampton | £19,000 - £23,000 | From Web Recruit Jobs - SDA - IT

    1st Line Support Technician - Windows Northampton, Northamptonshire £19,000 - £23,000 Our client provides innovative business IT support and training services. They are now seeking a 1st Line... support requests and respond to any basic 1st line issues via the telephone and email. Providing a high level of service at all times, you'll escalate any 2nd and 3rd line support tickets to ... advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency. Additional Keywords: 1st Line Support Technician, IT Support Technician, IT Support Analyst, 1st Line Support Analyst, Helpdesk Technician, IT Service Desk Technician, IT Helpdesk Analyst, IT Support Advisor, Technical Support Advisor. ...

  17. 1st Line Support Technician - Windows

    Northampton | 23000 | From webrecruit

    1st Line Support Technician - Windows Northampton, Northamptonshire £19,000 - £23,000 Our client provides innovative business IT support and training services. They are now seeking... and respond to any basic 1st line issues via the telephone and email. Providing a high level of service at all times, you’ll escalate any 2nd and 3rd line support tickets to the Network Support ... . The services advertised by Web Recruit Ltd are those of an Employment Agency. Additional Keywords: 1st Line Support Technician, IT Support Technician, IT Support Analyst, 1st Line Support Analyst ... a 1st Line Support Technician to join their team on the outskirts of Northampton. This is an excellent opportunity for an enthusiastic IT support professional looking to take their next step with...

  18. 1st Line PBX Engineer - 1st Line Engineer - 1st Line Analyst

    Chorley, Lancashire | £16000 - £17000 per annum + Benefits | From Reflex Computer Recruitment.

    An exciting opportunity in the position of 1st Line PBX Engineer - 1st Line Engineer - 1st Line Analyst has opened with our award winning client who provides nothing less than the highest... clients Provide a high level of customer services to clients via telephone and email Diagnosis of customer problems and fix or escalate to 2nd line engineers Manage all tickets and orders in line with company's SLA's Skills and experience: Excellent telephone skills Excellent written communication skills Strong customer service skills and experience Good problem solving skills Prior experience in telecoms or a technical environment will be a distinct advantage If you are a 1st Line PBX Engineer - 1st Line Engineer - 1st Line Analyst with...

  19. 1st Line Support Engineer

    Lancashire | £17k - £20k pa | From DP Connect Limited

    1st Line Support Engineer ( Support, PBX, CRM, MS Dynamics ) A leading Telecoms company is looking for a 1st Line Support Engineer to join their growing Support team. The right candidate should... have good communication and customer service skills. Key Responsibilities - Liaise with the customer on all 1st line requests at regular intervals in line with procedure ensuring all requests ... must be escalated to 2nd line engineering within 30 minutes. - Raise any customer requests and faults immediately into the CRM. Any request which is not defined as being handled end to end at 1st ... . - All items which cannot be resolved end to end at 1st line must be picked up from the mailbox and escalated to 2nd line within 30 minutes. - Perform fault diagnostics to provide 1st point resolution...

  20. 1st Line Support/Helpdesk

    Leicester | £30000 - £35000/annum | From Flowers Associates Ltd

    Job Title – 1st Line Support Location - Leicester; commutable from Oadby, Leicester City Centre, Enderby, Narborough, Wigston Salary - £30,000-£35,000 Duration – Full... time, permanent Key Skills – CAD, CAM, 1st line support, IT support, after sales support, IT literate Flowers Associates are currently recruiting for an experienced 1st line support officer for an established engineering business in Leicestershire. The role: • Remotely accessing clients databases, providing support and offering solution • Provide 1st line support for all IT related issues to clients Our client is looking for a candidate who has proven experience offering remote customer service and IT solutions. Ideally our client is looking for a candidate with...

First line customer service support normally involves dealing with customers or clients directly to resolve their issues.

Who can I work for?

Most industries require someone to act as a first point of call for customers or clients, so you could work for a large global organisation or a small local company and in any sector.

Where and when can I work?

The majority of positions are office-based and you will normally work 9am – 5pm Monday to Friday. There are first line customer service positions across the country.

What can I earn?

Salaries depend on the industry you work in and what area of the country you are based in but generally you would start on around £15,000, with pay rising with experience and responsibility.

What are the benefits?

Many organisations will offer a benefits package alongside your salary, such as a pension scheme and healthcare.

Are there chances of promotion?

First line customer service assistants can move into team leader or supervisory roles and eventually look to move into management.

What will I be responsible for?

First line customer service representatives are expected to offer efficient assistance for all queries and concerns related to the business they work in, and deliver a resolution in a timely and accurate manner. You will also be responsible for escalating trickier queries up the line to senior team members or managers.

Do I need any experience?

Most companies will provide on the job training specific to the business, however some experience in customer relations is always beneficial. This could be dealing with people over the phone in a call centre to serving in a restaurant on the weekends.

What attributes are needed?

You will need to be an excellent communicator and able to clearly and confidently handle complaints and questions. You will also need to be able to work well under pressure, have a calm manner and have strong telephone and computer skills.