Job Listings

First line customer service support normally involves dealing with customers or clients directly to resolve their issues.

Who can I work for?

Most industries require someone to act as a first point of call for customers or clients, so you could work for a large global organisation or a small local company and in any sector.

Where and when can I work?

The majority of positions are office-based and you will normally work 9am – 5pm Monday to Friday. There are first line customer service positions across the country.

We currently have a great selection of 1st line customer service jobs listed on See these below or refine your search above.

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1st line customer service jobs

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  1. 1st Line Service Desk Analyst

    London | £20k - £25k pa + Bonus and Benefits | From Satigo Limited

    1ST LINE SERVICE DESK ANALYST - MICROSOFT OPERATING SYSTEMS, WINDOWS, MICROSOFT, 1ST/2ND LINE, EXCHANGE, AD, ENGINEER 1ST LINE SERVICE DESK ANALYST - £22,000-£25,000 - PERMANENT - LONDON A 1st... the opportunity to work overtime. 1ST LINE SERVICE DESK ANALYST EXPERIENCE: - Experience of working on a service desk or have a relevant Degree - Knowledge of ticketing systems - Customer Service skills - Problem solving skills - Experience of working within a corporate environment 1ST LINE SERVICE DESK ANALYST - IDEAL TECHNICAL SKILLS/KNOWLEDGE: - Windows 7/8.1 - Microsoft Office - Exchange and Active Directory - Working with PC's, Laptops, Phones, Tablets etc. - Any exposure to VMWare, Citrix, Backup and storage would be desirable 1ST LINE SERVICE DESK ANALYST - MICROSOFT...

  2. 1st Line Support

    Leicestershire | £13.00 - £15.00 p hour | From Spring Technology (London)

    1ST LINE SUPPORT......SAP/MICROSOFT OFFICE.....CUSTOMER SERVICE.......SUPPORT My client based in Leicestershire are looking for a 1st line support analyst on an initial 4 month contract. You... will be working in a busy department of which you will be providing 1st point of contact support for calls from staff and customers. You will be -Supporting users on issues -Taking orders from customers and booking in engineers -Basic troubleshooting -Providing excellent customer service Spring Technology is acting as an Employment Business in relation to this vacancy. Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds. ...

  3. IT Support Engineer

    Penkridge | Up to £15 per hour | From CG Consultants

    IT Support Engineer / IT Desktop Technician / 1st Line Support / IT Tech / IT Technician / IT Support / 1st Line Support Engineer / 1st Line Support Technician / Desktop Support Technician IT...). THE SALARY/RATE/PACKAGE/BENEFITS IT Support Engineer / IT Desktop Technician / 1st Line Support / IT Tech / IT Technician / IT Support / 1st Line Support Engineer / 1st Line Support Technician ... - Based in Stafford THE CANDIDATE IT Support Engineer / IT Desktop Technician / 1st Line Support / IT Tech / IT Technician / IT Support / 1st Line Support Engineer / 1st Line Support Technician / Desktop Support Technician IT Support Engineer Essentials - 1st line IT support experience - Experience providing support to MS Office 2010 and above (experience with 2016 would be good...

  4. 1st line support

    Worthing | £13.00 - £14.00 p hour | From Reed Technology (NEW)

    1st line support/first line support/service desk/help desk/windows/epos/retail First line support, with customer service experience, to be based on a busy helpdesk, providing 1st line... support. It will be predominately Windows based You will be the first point of contact and will deal with all user queries. Any queries that our 2nd or 3rd line support will be escalated by yourself. Technical experience in retail would be advantageous If you feel that the above information relates to you then please email me your cv to apply for this for this position. Many thanks Reed Specialist Recruitment Limited is an employment agency and employment business. ...

  5. 1st Line Support / Northwich / Active Directory / up to £18K

    Cheshire | £18k pa | From Senitor Associates Limited

    1st Line Support / Northwich / Active Directory / up to £18K Windows Server / Active Directory / Microsoft / Windows / Networking / Service Desk / Helpdesk Salary up to £18000 with excellent... training and fast progression opportunities! My client are a market leading Managed Service Provider and they are looking for a 1st Line Support Engineer with experience working in a busy service desk environment - customer service is key, so a good telephone manner is crucial! Technical Skills: * Windows 7 * Server 2003 - 2012 administration * Active Directory administration * Networking protocols - TCP/IP, DNS, DHCP * Operating System experience 1st Line Support / Northwich / Active Directory / up to £18K You will be providing email and remote support to their large client...

  6. Network Engineer - 1st / 2nd line - Cisco - Managed Service

    Kent | £170.00 - £220.00 p day | From Claremont Consulting Limited

    Networks - Cisco - 1st / 2nd line Support - Telecoms 1st / 2nd line Network Support Engineers urgently required for a global telecoms company. This is a 6 - 12 month contract based in Kent, right... by the M25. As the 1st / 2nd line support engineer you will be responsible for providing support around Cisco, Avaya, Nortel switches and routers, covering a wide spectrum of ISP technology. To be the successful 1st / 2nd line network support engineer you must have strong experience of configuring cisco routers and switches, plus VOIP knowledge. Additional experience with Juniper, Avaya, and firewalls such as Checkpoint, Juniper and PIX will be highly beneficial. We require excellent customer service experience who can provide strong support with challenging escalations, as you take...

  7. 1st Line Support Engineer

    Burgess Hill | Up to £23,100 per annum | From Owen Daniels Consultancy

    Overview My client are a multi-site IT Managed Service Provider who’s success has led to the continued expansion of the organisation. They are currently looking for a 1st Line Support... in the delivery of high quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service. Responsibilities - 1st Line Support Engineer : · Provide high quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service. · Be the first ... of the progress of the fault and the system is kept up-dated regularly Job Requirements - 1st Line Support Engineer : · Windows Server · Active Directory · Exchange · VMware...

  8. Service Desk/ 1st Line Support Technician

    Brighouse | £8.00 - £9.50 p hour | From Networkers MSB

    A Service Desk & 1st Line Support Engineer is required for an on-going rolling contract (very likely to become long term) based near Huddersfield. Working within the central Service Desk Team of... a well-established company, you will be providing remote 1st line IT Support (Hardware & Software) to end users. Day to day duties will include being responsible for the recording and classification of incidents via telephone, email and voicemail, incident resolution at the first line or for escalation to the appropriate resolver group. 1st Line duties will include account creation, password resets and general troubleshooting. For this role you need to have previous experience or working in either an IT role, Service Desk / Helpdesk environment, IT Customer Services or a customer...

  9. 1st Line Support Analyst

    Poole | 16 - 18k DOE + Benefits | From Deverill Limited

    1st Line Support Analyst £16 - £18k DOE + Bonus Scheme + Pension + Private Medical Deverill currently have a position available for a 1st Line Analyst to join our Service Desk team. The 1st... Line Analyst would primarily be responsible for handling telephone calls and emails from customers as well as automatically generated alerts. They will raise tickets and provide immediate fixes where possible or escalate to 2nd and 3rd line analysts when required. We are looking for a 1st Line Support Analyst with the following skills: - Windows 7, Windows 8, Windows 8.1 and Windows 10 ... applicant will: - Be Customer Focussed - Have good oral and written communication skills - An ability to prioritise workloads and cope well under pressure - Have excellent attention to detail...

  10. 1st line support analyst

    London | £130 per day | From Sopra Steria Recruitment Limited

    We are looking for 1st line support analyst for a government client based in London, SW1A. JOB ROLE: 1st LINE IT SUPPORT ANALYST Other information: Location: London SW1A Contract:... desirable. Role description The First Line IT Support Analyst provides first level support through taking calls and handling resulting incidents or Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives. Key Tasks and deliverables Daily responsibilities will include: - Receive, log and manage calls via telephone, email and customer portal - Maintain an Asset Database and track changes - Log all calls in the Service Desk Call Logging system (Jira) - Maintain a high degree of customer service for all support queries...

  11. 1st Line Support / Creative Marketing

    Surrey | £18k - £20k pa + Company Benefits | From CD Sales Recruitment

    Graduate opportunity for either an IT or Marketing orientated person to join a software vendor within 1st line support, you will have a clear career path into Digital Marketing or IT Support /... Professional Service. Focused training, support and career development make this a great career opportunity and a foothold into a lucrative and creative career. JOB TITLE: 1st Line Support ... - Strong communication and customer service skills - Proactive, sociable and an avid problem solver willing to share and present ideas ROLE INFORMATION - Joining an established team of 8 across 1st ... with 1st Line customer concerns around email marketing including basic links, design, formatting and customer support / feedback - During this time you will receive deeper training on either creative...

  12. Support Analyst - 1st Line Support, 2nd Line Support, London

    City Of London | £27k - £32k pa + Benefits + Bonus | From Think IT Recruitment Ltd

    ROLE: Support Analyst - 1st Line Support, 2nd Line Support, London SEO: 1st Line Support, 2nd Line Support, Support Analyst, helpdesk, Service Desk, ITIL, financial services, insurance, London,... the necessary details are accurately captured - Prioritising and progressing 1st line calls, keeping customers updated in accordance with agreed SLAs - Performing 1st & 2nd line technical diagnostics, fixes of customer fault calls and 3rd line escalation - Supporting and advising customers on the system usage, user-configurable options, settings and best practice - Desktop setup ... customers. You will be supporting, maintaining and troubleshooting across a wide range of IT systems whilst adhering to ITIL operational practices and procedures. This role will pay anything between...

  13. 1st Line Helpdesk Technical Support Advisor

    Leeds | Basic Salary £17,000 plus Benefits | From Technical Prospects Ltd

    Our client is an established information provider, head office based in Leeds, West Yorkshire. Our client is currently recruiting a full-time, permanent 1st Line Helpdesk Technical Support Advisor... to join their established support department. 1st Line Helpdesk Technical Support Advisor Key Responsibilities: - Manage task and activities to ensure that customer calls, letters and e-mails are answered in a timely and professional manner - Treat customers fairly ensuring consistency in the service they receive - Maintain a high level of product and technical knowledge in order to deal ... teams 1st Line Helpdesk Technical Support Advisor Objectives: - Achieving agreed Service Level Agreements (SLAs) in all areas of responsibilities including, and not limited to, Percentage of Calls...

  14. Service Desk Analyst - 1st Line Support

    Manchester | £100.00 - £130.00 p day | From Morson (IT Division)

    Service Desk Analyst - 1st Line Support / Help Desk Service Desk Analyst with a strong background in 1st line support required for a contract with a transportation organisation in Manchester,... initially for a period of 8 weeks. Key Responsibilities: - Provide first level service desk support for all IT related calls, striving to achieve a high level of fix at first point of contact. - Follow all agreed processes and procedures, responding to requests for assistance by providing information to enable callers to understand solutions to reported problems. - Action customer requests in accordance with Service Level Agreements (SLAs), when requested to by the management team. Required Experience: - Strong background in 1st / remote support, within a large scale...

  15. Service Desk Analyst - Microsoft - Leeds

    Leeds | £18k - £20k pa + benefits | From Crimson Limited

    Service Desk Analyst - Microsoft - Leeds Support/1st Line/Service Desk/Microsoft/Warehouse Management System/Logistics 1st Line Support Analyst required for a leading client within the... logistics sector. My Client is looking for 1st Line Support Analyst to join their Service Desk Team, supporting customer enquiries, handle and resolve customer issues. You will be required to work to a 4 on 4 off shift pattern covering 7 days a week Key Responsibilities Providing first line technical support, analysing problems and resolving where possible Supporting customers over the telephone or email, ensuring calls are logged Provide excellent level of customer service for all queries Escalating more complex calls to Senior Support Members Key Skills Experience...

  16. Service Desk Analyst

    Hampshire | Neg. | From ROC Search Limited

    1st Line Support Engineer - Contract - Southampton. (Support, 1st line, Desktop, Call logging, Helpdesk, Windows, Exchange, Active Directory, Contract, Southampton). Roc Search are currently... recruiting for a 1st Line Support Engineer on a contract basis for an excellent client based in Southampton. The role will be first point of contact and duties will include providing hands on technical support, resolving any faults and providing desktop assistance. Essential skills include: Excellent It Customer Service Skills Knowledge of Windows 7 & 8 Exchange Active Directory Knowledge of Desktop and Laptop hardware technologies. This is an excellent opportunity for the successful candidate to develop your skills further as the client is working with the latest technologies...

  17. Support Analyst, 1st Line Support, Support Engineer

    Oxford | £25k + Bens | From Corriculo Ltd

    Support Analyst, 1st Line Support, Support Engineer As a result of an exciting period of change and transformation, we're currently seeking a Support Analyst, 1st Line Support, Support Engineer... to join a market leading, Oxford-based, employer. Whether you have some experience already or are just starting out on your career, we're looking for a Support Analyst, 1st Line Support, Support Engineer who is keen, enthusiastic and technically-curious; clearly looking to establish or further a career in IT. The Role As the front line of IT, the Support Analyst, 1st Line Support, Support ... /remotely and in person, so as the "face of IT", you'll have excellent communication skills, coupled with the customer services skills required to provide a first rate service. What do I need? Whilst...

  18. 1st Line Support Analyst

    Peterborough | £12 per hour | From Concept Information Technology Limited

    1st Line Support Analyst I am currently recruiting for an IT 1st Line Service Desk Analyst in Peterborough who will support a rapidly growing Service Desk. Successful Candidate for IT Service... Desk Analyst role: * The successful candidate will act as a single point of contact to customers and will ensure that incidents are fully managed through to resolution. * The successful candidate should have a good IT knowledge and proven customer service skills - relevant industry qualifications are favourable * The successful candidate should have a knowledge of Active Directory, Exchange ... managed through to resolution * Provide an excellent level of customer service This is a temp to perm role, the pay will initially be £12 per hour and then will move to a permanent salary of £18,000...

  19. 2nd Line Support - £25K - Fantastic Opportunity

    Birmingham | £20k - £25k pa + Great Benefits + Company | From Senitor Associates Limited

    Job Role: 2nd Line Support Location: Birmingham - Office Based Salary: £20,000 - 25,000 p.a. Key words: SQL, Service desk, 1st Line, 2nd Line, Software Support, Bespoke Software, JAVA,... tickets raised. *Answer and Log Calls of all Customer incidents *To provide 1st and 2nd line support; answering support queries via phone, email and through nSevice ticket logging system. *Liaise with ... of business hours *To log all calls on the nService application. **** INTERVIEWING THIS WEEK - APPLY IMMEDIATELY **** Key words: SQL, Service desk, 1st Line, 2nd Line, Software Support, Bespoke ... SAS, Our client is a leading management solutions company, they are looking for an excelling candidate to work as a 2nd line support analyst within their software support team. The ideal...

  20. Service Management Support Technician

    Stockport | £18-20K | From Cheshire Datasystems Limited

    Service Management Support Technician We really value our customers and we constantly strive to provide them with a service that's second to none. Impressing them with your ability to resolve... customer incidents, the Support Technician role within Service Management will involve communicating directly with our customers and working closely with other CDL departments. You'll be dealing with high profile customers and will need to be committed to providing excellent customer service. We will provide you with the training to enable you to be the best when providing 1st and 2nd line support but to be successful, you'll need to possess strong interpersonal skills and be good at problem solving, especially when the pressure is on! ...