Job Listings

First line customer service support normally involves dealing with customers or clients directly to resolve their issues.

Who can I work for?

Most industries require someone to act as a first point of call for customers or clients, so you could work for a large global organisation or a small local company and in any sector.

Where and when can I work?

The majority of positions are office-based and you will normally work 9am – 5pm Monday to Friday. There are first line customer service positions across the country.

We currently have a great selection of 1st line customer service jobs listed on AllTheTopBananas.com. See these below or refine your search above.

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1st line customer service jobs

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  1. Customer Service / 1st Line Support

    South East | £7.49 - £7.50/hour | From Kelly Services (UK) Ltd

    Customer Service Role based in Bracknell We are looking for individuals with bags of personality and a leaning towards IT to become part of a 1st Line support team. Do you live in or close to... Bracknell and possess: - An interest in computers and IT? - Strong communication and customer service skills? Are you: - Computer literate? - Great on the phone? - Professional and punctual? If you are answering "Yes' to the above questions get in touch with Catherine at Kelly Services on (Apply online only) or apply below. The role is an ongoing temporary position with a view to successful candidates becoming permanent. This offers a fantastic opportunity for anyone looking to progress in IT; the company provide excellent training. Kelly Services are working as...

  2. Customer Service / 1st Line Support

    Bracknell | £7.49 - £7.50 per hour | From Kelly Services

    Customer Service Role based in Bracknell   We are looking for individuals with bags of personality and a leaning towards IT to become part of a 1st Line support team.   Do you live in or close... to Bracknell and possess: An interest in computers and IT? Strong communication and customer service skills? Are you: Computer literate? Great on the phone? Professional and punctual?  If you are answering "Yes' to the above questions get in touch with Catherine at Kelly Services on 0121 259 0680 or apply below.   The role is an ongoing temporary position with a view to successful ... relation to this vacancy.   This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service--1st-Line-Support_job63217938 ...

  3. Technical Customer Service / 1st Line Support

    Brighton, East Sussex | £17000 - £19000/annum £17k-19k | From First Recruitment Services

    An exciting helpdesk/technical support job is available in Brighton working in a fun and growing team. We are looking for people with exceptional Customer Service skills, Retail experience with... Technical Product lines or 1st Line Technical/IT Support experience. Duties include: • Providing first line support to all Technical, Sales and Returns enquiries by phone, in writing or on Skype • Handling Technical enquiries for both Software and Hardware (IT/Electronics) • Providing excellent Customer Service with Technical/IT based products • Advising of other suitable products and upgrades as necessary The successful candidate will need: • Excellent Customer Service skills and ideally previous experience in Customer Services whether it be call centre...

  4. 1st Line Support - Customer Service - Entry Level

    Reigate | £18000 - £20000/annum | From Clearwater People Solutions

    Our client is currently recruiting for an exciting opportunity for a 1st Line Support - Entry Level role to join there team based in Reigate, Surrey. In regards to location our client are within... walking distance from Reigate train station and they do provide a shuttle bus from Redhill train station. This is an exciting opportunity for a Customer Service Representative who is looking for there first step into IT, you will be passionate with a real interest in IT with outstanding customer service skills with the ability to go the extra mile and an excellent telephone manner. You will be responsible for providing timely and accurate 1st line technical support via the phone and email with all calls and emails assessed, logged, scheduled and actioned with the more complex items...

  5. Welsh Speaking Helpdesk Analyst - Customer Service - 1st Line

    Northamptonshire | £20000 - £22000 per annum + Bens | From Reflex Computer Recruitment.

    Welsh Speaking Helpdesk Analyst - Northampton - £20,000 - £22,000 DOE Our client, one of the UK's leading providers of hosting, Cloud, managed IT services and business continuity , are... looking to recruit a number of Welsh speaking Helpdesk Analysts , to join their busy team. This is a perfect opportunity for someone who is fluent in Welsh and has worked in a customer service environment, to secure a role in the IT industry. No IT experience required , just good customer service skills and the ability to speak (and understand) Welsh and English! This role would suit someone from a call centre / service desk / helpdesk background! The successful Help Desk Analyst will be performing 1st line telephone support to Welsh Speaking citizens who utilize our...

  6. Customer Service Advisor (1st Line Support)

    Cheltenham | From £14,000 to £18,000 per annum | From i2i recruitment

    Customer Service Advisor (1 st  Line Support) Cheltenham Shift Pattern Salary £14 - £18,000 DoE Job Purpose; This is a fantastic opportunity for a professional individual looking to develop... their career. My client builds, installs and supports bespoke technology solutions and they are looking for a driven individual, with good customer service skills to join their Network Operations ... accessing client networks Back up of customer and internal IT infrastructure Experience / Desirables; Good customer service skills Competent use of IT tools Good written English Willingness ... of the REC and are dedicated to provide a professional quality of service to clients and candidates alike. This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service...

  7. Service Desk Technician

    Newton-Le-Willows | Salary in line with NMW | From Networx

    We now have a fantastic opportunity for a Service Desk Technician to join the Technical Services Team, offering support to the Service Desk Team Leader whilst undertaking day-to-day activities... within the Service Desk. ...

  8. Service Desk Analyst / Helpdesk Analyst / 1st / 2nd Line Analys

    City Of London | £24k - £28k pa | From DGH Recruitment Ltd

    Service Desk Analyst / Helpdesk Analyst / 1st / 2nd Line Analyst Looking for a Service Desk Analyst / Helpdesk Analyst / 1st / 2nd Line Analyst to join a leading patent and trade mark firm in... Microsoft Office 2010 and Windows 7. Ideally the Service Desk Analyst / Helpdesk Analyst / 1st / 2nd Line Analyst will have excellent communication skills, demonstrate exceptional customer service skills and a passion for IT. Any experience within the legal sector / professional services will be desired. Service Desk Analyst / Helpdesk Analyst / 1st / 2nd Line Analyst In accordance with ... London. As part of a small IT team, the Service Desk Analyst / Helpdesk Analyst / 1st Line Analyst role involves providing the 1st point of contact for all IT queries. The successful Service Desk...

  9. 1st line Helpdesk/ Service desk Support

    Guildford | £18K-£20K + Bens | From The Resourcing Hub

    1st line Helpdesk/Service desk Support 1st line Helpdesk/Service desk Support is needed for high profile corporate customer based in Guildford for a salary of between £18k - £20k +... Benefits. 1st line Helpdesk/Service desk Support will be part of the operations team supporting all office, overseas and home based customers. You will be responsible for 1st/2nd line resolution of a wide range of IT problems across multiple locations and you will be tasked with offering exceptional service to the customers. The IT issues will need your experience across the entire Microsoft Suite including windows XP, and 7 operating systems, office 2000 and 2010, server 2003 and 2008 on PC, Laptop, iPhones, iPad, printers etc.... Our 1st line Helpdesk/ Service Desk will need to...

  10. 1st Line Tech Support Advisor

    Sidmouth | £17,000 - starting salary + great package | From Sarah West Recruitment Ltd

    1st Line Tech Support Advisor Exeter Salary: £17,000 - with a great package We are looking for 1st Line Tech Support Advisors for our client, who is a leader in the communications industry.... and friends and help them with their tech problems. As a 1st Line Tech Support Advisor, it will be expected that you have the following experience/ skills/ knowledge: - Previous customer service in an IT/ tech environment - Knowledge/ interest in IT - Great communication skills and build up a relationship with customers - Attention to detail. Being a 1st Line Tech Support Advisor means ... You will be working from their Exeter office and be a key player in not only delivery technical support to your customers, but also 1st class customer service. The role requires you to be someone...

  11. DV Cleared 1st line Support Engineer/ Service Desk Analyst

    Aldermaston | £21.55 p hour | From Global Technology Solutions Ltd.

    A great opportunity for an experienced, DV Cleared 1st line Support Engineer. You will be providing a quality 1st Line experience for all internal customers, engaging with key staff and support... administration functions * Group Policy configuration skills 1ST LINE SUPPORT ENGINEER - DETAILED JOB DESCRIPTION: To provide a high level of customer service at all times, ensuring the customer is kept ... a First Line service desk analyst you will need to demonstrate the following: * Excellent communication and customer service skills * Flexible Approach * Excellent knowledge of Microsoft Operating ... required. This role requires the Service Desk Analyst to be DV Cleared. ESSENTIALS SKILLS/QUALIFICATIONS/ 1ST LINE SUPPORT: Service Desk Experience DV Cleared Microsoft Windows Desktop...

  12. 1st Line Support Analyst

    Coventry | £16k - £18k pa | From Mortimer Spinks (Birmingham)

    1st Line Support Analyst - Service Desk(Service Desk, Desktop, Support Analyst, Support Engineer, 1st line, First Line, IT Support, Technical Support)Working with an exciting global company based... around pharmaceutical companies. The company is expanding rapidly due to the pharmaceutical market. The role is a full time 1st Line Support Analyst that will provide support for users across the retail network. You will work in a fast paced environment that will help you progress within technology. Responsibilities/Desired- Providing first line support to our users in Support centre and our LloydsPharmacy retail network.- Working to SLAs to resolve queries and incidents- Providing excellent customer service to our organisation.- Brilliant communication skills through face to face and phone...

  13. 1st Line Support Engineer / Service Desk Analyst x2 £80-90 p/ d

    High Wycombe | £80 - £90 p day | From Understanding Recruitment Ltd

    1st Line Support Engineer / Service Desk Analyst x2 - £80-90 p/day We are currently looking for a 1st Line Support Engineer / Service Desk Analyst to join our multinational and leading client on... Servers, IP Networking and DNS. Skills required for the role of 1st Line Support Engineer / Service Desk Analyst x2 * Experience working in a 1st line IT Support role previously. * Proven customer service and time management skills. * Technical understanding in at least one of the following: UNIX, Linux, SQL, Windows Servers, Exchange or Active Directory. 1st Line Support Engineer ... an initial 3 month contract at their brand new High Wycombe offices. You will be joining a busy operations support team providing 1st line support to blue chip clients, logging calls...

  14. Technical Support Engineer - Linux - Reading, Berkshire

    Reading | £20k - £26k pa | From Reflex Computer Recruitment Limited

    Technical Support Engineer - Linux - Reading, Berkshire - First Line Support / Second Line Support / Linux Administrator - Linux / RedHat / Centos / Debian / Ubuntu - 1st/2nd Line Technical Support... Engineer - Paying circa £26,000. Are you a 1st / 2nd Line Technical Support Engineer / Service Desk Analyst with a passion or interest in Linux administration? If you have any Linux command line knowledge (ideally Redhat) then apply NOW!! Key Skills * Linux / RedHat / Centos - Command Line * Debian / Ubuntu / Mint (Advantageous) * Windows Server 2003/ 2008 / 2012 * SQL / VMware If you can perform well under pressure and thrive in a team environment, have strong communication as well as excellent customer service then this is the role for YOU! This 1st /2nd (First / Second) Line...

  15. 2nd Line support Engineer - Windows

    Thornbury | £12 - £18 p hour | From Harvey Nash Plc

    Immediate need for an experienced 2nd Line Support Engineer to join on an initial 3 month contract in North Bristol. Are you experienced in windows based support? Do you love providing excellent... demonstrable 2nd line support experience, knowledge of Active Directory and overall the desire to deliver 1st class customer service. Immediate start available for the right candidate. If you are ... customer service? Advanced in Active Directory? My top client with offices in Thornbury (BS35) are looking for an experienced 2nd line support engineer to join an existing team and help maintain a high level of service to both internal and external clients. Predominantly providing high level 2nd line support across a windows based infrastructure. You will also help with any overflow of 1st...

  16. 1st/ 2nd Line Engineer

    Bristol | £140 - £160 pa | From Austin Fraser Limited

    1st/2nd line Engineer - Bristol - Contract Austin Fraser are currently looking for a 1st/2nd line engineer to join their clients busy helpdesk for an initial 6 month contract. The key... responsibilites will be as followed: * Provide 1st and 2nd line support to their client base. * Dealing with customer queires. * To log all incoming calls accurately. * Work closely with the 3rd line team. * Maintaining all company data. The individual will have the following skills: * SCCM * Active Directory * Windows 7 * Microsoft Server 2008 * Microsoft office * Excellent customer service skills. Desirables: * Citrix * VMware If you feel you're the right fit for the role, please apply with your CV ASAP. ...

  17. 1st / 2nd Line Support Engineer (Linux / Unix) - Tech Company!

    Hatfield | £20000.00 - £25000.00 pa + £5k shift allowance | From Understanding Recruitment Ltd

    1st / 2nd Line Support Engineer (Linux / Unix) - Innovative Tech Company! This is a new opportunity to join a fast-growing and hugely successful tech company in Hatfield, Hertfordshire. As part... of an expanding Service Desk Team you will come on board and provide both 1st and 2nd line support to a mix of internal and external customers. We are looking for someone with some demonstrable experience in a 1st line systems support role who is looking for that next step in your career! Ideally you will have basic experience with Linux and Unix systems, boast excellent customer service skills and be enthusiastic about expanding your technical knowledge. Key skills needed for the 1st / 2nd Line Support Engineer: * Some proven experience in a similar technical role, with strong...

  18. Service Desk Analyst - Microsoft, Citrix

    Leamington Spa | up to £22,500 | From Resource Finders Ltd

    Service Desk Analyst - 1st Line Support, Microsoft, Windows 7, Windows Server 2008, Exchange, Citrix Due to continued expansion we are looking for a number of 1st line Service Desk Analysts to... join this company. The role is not just a call logging function but will also require you to achieve first level problem resolutions and manage the customer communication of 2nd and 3rd line incidents. We are seeking the CV's of strong Technical Service Desk Analysts with at least 1 years Service Desk experience working in a Microsoft infrastructure environment preferably with some knowledge of Citrix. Although your technical skills are important it is as critical that you have excellent verbal and written communication skills with a real passion for customer service. The company...

  19. 1st Line Support Analyst, IT Support Analyst, Helpdesk Engineer

    Oxfordshire | Up to £22,000 plus on-call Allowance + benefits | From Haybrook IT Resourcing Ltd

    A 1st Line Support Analyst/Trainee is required by my prestigious market-leading client based in the heart of Oxfordshire in stunning offices within an excellent working environment. The successful... the following skills/experience: * Proven 1st Line IT support experience in a customer facing environment. This can include customer support roles in customer service, retail or other * Experience with ... IT Support Analyst will provide effective and efficient 1st Line support to internal customers, dealing with all levels of customers up to Director Level. The 1st Line Support Engineer role is an ... benefits and will dedicate the time and effort in you, to develop your skills and excel your career. The successful 1st Line Support Engineer will be responsible for providing PC & server level...

  20. Mac/ PC 1st-3rd Line Helpdesk Support Engineer

    City Of London | £28k - £30k pa + Benefits | From Eligo Recruitment Limited

    1st - 3rd line Mac/PC Helpdesk Support Engineer - Mac and Cross Platform Mac/PC IT Managed Services - Apple Mac OSX, Windows PC, iOS, Active Directory, Office 365, Google Apps, Security, Networking,... MDM, DNS, CrashPlan, PresSTORE, Meraki 1st - 3rd line Mac/PC Helpdesk Support Engineer - you will be a Mac and Cross platform Mac/PC IT Engineer and the role is providing predominantly 1st to 3rd line remote support within an Apple Mac and multi-platform focused IT Managed Services environment - ideally you should have Apple Mac OSX, Windows PC, iOS, Active Directory, Office 365, Google Apps, Security, Networking, MDM, DNS, and possibly CrashPlan, PresSTORE and Meraki. Nagios is also a bonus! To provide 1st to 3rd line helpdesk support to clients, assisting them with hardware...