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1St Line Customer Service Jobs

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  1. Customer Service And 1st Line Support - £18k - £20k

    UK-Stockport | £18,000 - £20,000/Year | From CareerBuilder

    Depending on your Customer Service And 1st Line Support experience you’ll receive a basic salary of £18,000 - £20,000.In return for your hard work and commitment we are offering an industry leading..., it works with businesses to provide the right services to help them communicate with their customers. Customer Service And 1st Line Support​ role As an established Telecommunications company we are looking for a dynamic customer centric Customer Service And 1st Line Support executive to join our vibrant, fun but hardworking team based in Stockport.You will be working in a small team responsible for looking after customer support requests whilst keeping them feeling loved throughout their journey with Direct Response. As a Customer Service And 1st Line Support Executive your role will include...

  2. 1st Line Software Support / Customer Service

    Chippenham | £16k - £18k pa | From Recruitment Genius Ltd

    This is a fantastic new opportunity for Support Consultant to join a true market leader in its field. They are an exciting and vibrant international solutions company. One of Europe's... resolve help desk calls as quickly as possible and ensuring customers are kept up to date at all times. Key Skills: - Must be happy working on a 1st line Support role. - Must be passionate ... leading providers of CRM software. No commercial experience needed, but must keen to get their foot in the door as a 1st line support professional on an IT Support desk. The successful ... , product support or 1st line support role. - Graduate with a Computer related degree. - Academic or personal experience in any of the following technologies; HTML, JavaScript, Apache, MySQL, PHP...

  3. 1st Line Support / Junior Support Technician / Customer Service

    Reading | 20000 | From Aston Carter

    1st Line Support / Junior Support Technician / Customer Service 1st Line Support / Junior Support Technician / Customer Service role based in Reading. The 1st Line Support / Junior Support... be issued to some users. The 1st Line Support / Junior Support Technician / Customer Service will have ideally come from a corporate environment providing support within a specific product or technology. The successful 1st Line Support / Junior Support Technician will have great exposure of new technology and the opportunity of developing new skills in this role. This is a very long term role ... Technician will be responsible for supporting a mix of customers and internal clients, providing support within Windows 7, Outlook 2010, and Office 2010. You will be required to escalate issues to...

  4. 1st Line Technical Support/Customer Service with Languages

    Buckinghamshire | £20000 - £24000/annum | From Parkside

    The Global Contact Centre Representative will be responsible for taking first-line support calls from customers, partners, subcontractors and engineers and providing Level 1 support where... transport available for the early shift work timings. Key Responsibilities: To work in a team environment handling incoming and outgoing calls from European customers and engineers in the required languages. To manage calls effectively from start to finish, obtaining updates and providing them to the relevant parties involved. Meet and exceed customer expectations for service level and response ... equivalent experience in required languages Experienced in customer service environments Strong IT background with previous IT help desk experience A strong and confident communicator in the required...

  5. Service Desk Analyst / 1st Line Support / Customer Service

    Derbyshire, East Midlands | 60.0000 | From PTS Consulting

    PTS is working on behalf of a leading global investment bank. Our client is currently seeking to hire a service desk analyst to work within a busy Service Centre. 1st line support is apart of this... position. Candidates with a professional IT qualification, with previous experience in a service centre environment with customer service skills are encouraged to apply for this role. Role Requirement: Provide 1st level verbal and remote technical assistance to front and back office staff. You will be required to assist customers with technical issues in regards to market and international ... . The successful person will be required to trouble shoot and resolve issues or send tickets to 2nd and 3rd line support teams. You will need to provide a high level of customer care skills whilst...

  6. 1st Line Support Analyst

    Woking | From £18,000 to £23,000 per annum + benefits | From Send Resourcing

    1st line Servicedesk Analyst Established and successful provider of fully managed IT Support services emplying c250 people, is recruiting a 1st line Servicedesk analyst to work on the managed... services helpdesk remotely supporting diverse client infrastructures based on Windows, Microsoft, Citrix, Virtualisation, Storage and Networking technologies. This is an excellent opportunity to gain new skills and also gain industry leading certifications.  As a 1st Line Support Analyst you will have ideally worked in a remote support role previously, in a busy technical support and customer environment providing 1st line support. As a 1nd Line support analyst you will provide email, telephone and remote dial in support to clients. You will have 1st line skills in technologies such as MS...

  7. 1st Line Support Engineer

    Croydon, Surrey | £17000 - £20000 per annum + Benefits | From Reflex Computer Recruitment.

    1st Line Support Engineer / 1st Line Help Desk Engineer / First Line Support / 1st Line Service Desk Engineer / Service Desk Engineer / Help desk Analysis / Support Engineer / Cloud / Desktop /... enterprise level IT and consultancy solutions. They are looking for a candidate to join their dynamic team and provide 1st line support to their Clients . Ideally, the 1st Line Support Engineer should have experience within a support environment and a high level of customer care. Key skills: 1st Line Engineer / 1st Line Service Desk Engineer will have a good working knowledge of Microsoft Exchange Exposure to Virtual technologies Understanding of Citrix / Terminal Servers Experience of MS Office What I'm looking for: High level of customer care 1st...

  8. 1st Line Service Desk Support Technician - Permanent

    Birmingham | 18000 | From Consult Solutions

    1st Line Service Desk Support Technician - Permanent - Warwick An award winning company based in Warwickshire are searching for a high calibre 1st Line Service Desk Support Technician to join... them on a permanent basis. Essential Skills: * Previous 1st line support experience in a busy IT environment * Strong customer service skills * A highly professional phone manner Role: You will be working on a busy IT service desk and your main duties will be taking, logging and resolving first line IT support issues (unlocking passwords, setting up accounts, basic 1st line issues etc ... to date CV and cover note to Mathew Woolley at Consult Solutions. 1st Line Service Desk Support Technician - West Midlands ...

  9. 1st LINE TECHNICAL SUPPORT TECHNICIAN / HELPDESK SUPPORT ENGINEER

    Hertfordshire | £23000/annum +Excellent Benefits Package | From XL Recruitment

    1st LINE TECHNICAL SUPPORT TECHNICIAN / HELPDESK SUPPORT ENGINEER £23,000 Basic + 5% Pension + BUPA Healthcare + 33 Days Holiday + Free Parking + Excellent Benefits Our Client is looking for a... 1st Line Support Technician / Helpdesk Advisor to join their expanding Helpdesk Support Teams within their UK Head Office Operation This role requires a dynamic and proactive person who is able to work well within a growing Helpdesk Team of 20 1st & 2nd Line Technicians to Support 2250+ Users over a Multi-Site Operation throughout the UK. You must be technically able to Support Microsoft Office & Windows, as well as Troubleshoot Hardware & Network Connectivity & Issues. Key Responsibilities of the 1st Line Support Technician role would include: •Technical Support as required...

  10. 1st LINE TECHNICAL SUPPORT TECHNICIAN / HELPDESK SUPPORT ENGINEER

    Essex | £23000/annum +Excellent Benefits Package | From XL Recruitment

    1st LINE TECHNICAL SUPPORT TECHNICIAN / HELPDESK SUPPORT ENGINEER £23,000 Basic + 5% Pension + BUPA Healthcare + 33 Days Holiday + Free Parking + Excellent Benefits Our Client is looking for a... 1st Line Support Technician / Helpdesk Advisor to join their expanding Helpdesk Support Teams within their UK Head Office Operation This role requires a dynamic and proactive person who is able to work well within a growing Helpdesk Team of 20 1st & 2nd Line Technicians to Support 2250+ Users over a Multi-Site Operation throughout the UK. You must be technically able to Support Microsoft Office & Windows, as well as Troubleshoot Hardware & Network Connectivity & Issues. Key Responsibilities of the 1st Line Support Technician role would include: •Technical Support as required...

  11. 1st Line Engineer/Technical Support

    Inverness, Inverness | £15000 - £20000/annum | From Brookstreet UK

    Our client is currently looking for a 1st Line Engineer/Technical Support to work closely with the Operations Manager to drive business growth across Inverness and the Highlands. The role is to... service all 1st line incidents and requests outlined in our 1st line support workscope. Working as part of a team of engineers providing support to multiple clients of varying setups and requirements. To maintain a high level of customer service to our clients whilst providing a technical resolution. Key Responsibilities: To respond and service 1st line help desk support calls To be able to identify and solve 1st line desktop problems To ensure the provision of new starts, returnees and leavers account requirements To carry out other duties as required by the role. For this...

  12. 1st/2nd Line Support Engineer, Essex

    Romford | £190 - £210/day | From KYNA Associates Ltd

    IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer, Microsoft Active Directory, Microsoft Exchange, SQL, Data Analysis, Romford,... Essex. 6 month contract, Day rate £190 - £210. IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer with excellent ... with excellent organisation skills. The key skills and experience required for this IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer ... , flexible and organised. The roles and responsibilities of this IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer will be varied, but...

  13. 1st and 2nd Line Support. £18-20k. South Bristol

    Clevedon | £18-20,000 + Bens | From Xist4 IT Recruitment

    1st Line and 2nd Line Support Engineer, South Bristol, £18-20,000 (dependent on experience). This is an excellent opportunity for a 1st line and 2nd Line Support Engineer with 1-2 years.... Key Skills: - 1-2 years commercial support experience. - Experience within 1st line support / Helpdesk Support. - A good understanding of IT desktops and IT networks. - Hardware support ... Office. - Must be someone that is happy in a 1st and 2nd line support role and environment. - Must have excellent English communication experience. - Must be eligible to work in the UK. About the Role: This a fast paced environment that will require good organisation and support prioritisation skills. Our client seeks a 1st and 2nd Line Support Engineer ( Helpdesk, 1st Line Support...

  14. Service Desk Analyst - 1st Line Support

    Southampton | | From Experis IT

    Service Desk Analyst - 1st Line Support required for a leading global defence company based in Botley. Southampton Candidates must be eligible for SC clearance Role Activities: Answering... workforce. Nice and collaborative working environment. Essential Skills: * Service desk experience * 6-12 months experience * 2nd line back to 1st liners (if out of industry for a period) * Minimum customer service background * Technical/CS split ... calls from the business, any geographical location. 1st line support to end users, using knowledge base. Training provided - 121 mentoring period with more senior member of staff for one week. Next...

  15. 1st / 2nd Line Support Analyst, SQL, Oakham, Hampshire to £26,000

    Hook, Hampshire | From £20,000 to £26,000 per annum | From Ascend Consulting

    An 1st / 2nd Line Support Analyst is required to join this expanding software house in Hampshire. Due to growth they have a requirement for an 1st / 2nd Line Support Analyst to work in a dynamic... team environment. The 1st / 2nd Line Support Analyst will providing software support through strong customer service and have contact with clients on a daily basis, providing first line system support solutions. You will be involved in System Implementation projects working on design, configuration and build, and ideally utilise your basic knowledge in SQL / HTML. You will be working ... First Line help co-ordination/management  Programming exp. in SQL / HTML is preferred Strong Microsoft Office 1st / 2nd Line Support Analyst , Oakham, Hampshire, Up to £26,000...

  16. Service Desk Analyst

    Milton Keynes | £15,000 - £19,000 | From Integrity IT Solutions Limited

    1st lineSupport Analyst/ Helpdesk Analyst - Milton Keynes My client requires an experienced 1st line Support Analyst to join their team their service desk on a full-time basis. The IT helpdesk... analyst will have experience of first line support for the following technologies; * Windows Active Directory * Microsoft Windows. * Microsoft Office. * Microsoft Exchange. * Excellent communications skills * Dealing with internal and external customers Some aspects of basic hardware troubleshooting for the following: * PC's and Laptops. * Laser Printers. My client is interviewing early next week so apply now to avoid disappointment. 1st line Support/Helpdesk Analyst ...

  17. Service Desk Analyst - 1st line support/IT support/Call logging

    London | £10 - £11/hour | From Marcus Donald People

    Service Desk Analyst - 1st line support/IT support/Call logging/Active Directory A financial company are currently looking for a service desk analyst to join their growing team on an initial 3... with your updated CV. Service Desk Analyst - 1st line support/IT support/Call logging/Active Directory ... month contract. You will be responsible for dealing with all 1st Line Support queries, call logging and appropriate escalations to the correct team. Location - London Duties - Supporting customers on the phone and via E-mail and remotely. Key skills of the Service Desk Analyst: - Windows XP and 7 support - Microsoft Office - Active Directory - Call logging - Remote access - Handling...

  18. 1st Line Support Analyst (Service Desk)

    Bath | £18k - £20k pa + Benefits | From Tria Recruitment Limited

    1st/2nd Line Support Analyst/Service Desk/Wintel/ITIL - Bath - £18,000-£20,000 My client is a market leading organisation who are looking for a Service Desk Analyst to provide 1st Line internal... IT support business users across multiple locations. You will have excellent 1st and some 2nd Line troubleshooting and support experience in fast paced environments working on a busy Service Desk. The successful candidate will have excellent customer service experience and be business facing to help raise the profile within the business. Ideally you will have good experience working with Windows, Active Directory and Networks. 1/2nd Line Support Analyst/Service Desk/Wintel/ITIL ...

  19. 1st Line / 2nd Line Service Desk Analysts

    Hertfordshire | - £15k | From SDL Solutions Limited

    1st Line / 2nd Line Service Desk Analysts Due to business growth our client is looking to appoint additional 1st Line / 2nd Line Service Desk Analysts. Role To provide 1st Line support to... of the 1st line/2nd line team to log/update contacts made to our Service Desk using the company database or other media as required. * To provide support on a range of software and technical issues to our customers using the telephone, email and remote access tools. * To investigate, capture and record quality data. * To attempt resolution or escalate to 3rd line support. * To work to standard ... , Broxbourne, Luton, Hemel Hempstead, Bedfordshire, Cambridge, London 1st Line / 2nd Line Service Desk Analysts ...

  20. Service Desk Analyst - IT Support - 1st Line Support

    Norwich | £100/day | From Cooper Lomaz - Bury St Edmunds

    Job: Service Desk Analyst - 1st Line Support - IT Support - 3 months - contract - £100 / Day Location: Norwich, Norfolk I have an immediate requirement for a Service Desk Analyst to join a... fast paced, customer focused service desk on a contract basis. You will be working as part of a close knit team, providing all aspects of 1st line Support, primarily via incoming calls. The successful candidate will be able to demonstrate previous experience working in a Service Desk environment and excellent customer service skills. Key technical skills include: Phone based Customer Service / Service Desk Experience 1st Line technical support - Active Directory - Windows Server etc Excellent knowledge of Microsoft Office products Experience of remote access tools This role...

First line customer service support normally involves dealing with customers or clients directly to resolve their issues.

Who can I work for?

Most industries require someone to act as a first point of call for customers or clients, so you could work for a large global organisation or a small local company and in any sector.

Where and when can I work?

The majority of positions are office-based and you will normally work 9am – 5pm Monday to Friday. There are first line customer service positions across the country.

What can I earn?

Salaries depend on the industry you work in and what area of the country you are based in but generally you would start on around £15,000, with pay rising with experience and responsibility.

What are the benefits?

Many organisations will offer a benefits package alongside your salary, such as a pension scheme and healthcare.

Are there chances of promotion?

First line customer service assistants can move into team leader or supervisory roles and eventually look to move into management.

What will I be responsible for?

First line customer service representatives are expected to offer efficient assistance for all queries and concerns related to the business they work in, and deliver a resolution in a timely and accurate manner. You will also be responsible for escalating trickier queries up the line to senior team members or managers.

Do I need any experience?

Most companies will provide on the job training specific to the business, however some experience in customer relations is always beneficial. This could be dealing with people over the phone in a call centre to serving in a restaurant on the weekends.

What attributes are needed?

You will need to be an excellent communicator and able to clearly and confidently handle complaints and questions. You will also need to be able to work well under pressure, have a calm manner and have strong telephone and computer skills.