Job Listings

First line customer service support normally involves dealing with customers or clients directly to resolve their issues.

Who can I work for?

Most industries require someone to act as a first point of call for customers or clients, so you could work for a large global organisation or a small local company and in any sector.

Where and when can I work?

The majority of positions are office-based and you will normally work 9am – 5pm Monday to Friday. There are first line customer service positions across the country.

We currently have a great selection of 1st line customer service jobs listed on AllTheTopBananas.com. See these below or refine your search above.

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1st line customer service jobs

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  1. 1st Line Support/Customer Service Advisor(Computing experience)

    Warrington | Neg. | From Project People Limited

    1st Line Support Engineer or a Customer Service Advisor with a computing background, is urgently by our Global IT Services Client for an initial 5-month contract to be based in Warrington. We are... customers (internal/external) - To create and issue quotations to customers (internal/external) in line with their specification requests. - To prepare technical customer quotes - considering market, commercial & margin levels in line with company matrix. - To issue monthly price files and upload customer specific catalogues. Training in SAP sales operations will be provided. This is ... with a Global IT Services company. Using your technical knowledge, you will be responsible for the following: - Automating some processes to macro - Processing quoutes into the system (from...

  2. Technical Sales Support /1st Line Support/Customer Service - IT

    Warrington | Neg. | From Project People Limited

    Technical Support Analyst/1st Line Support/Technical Sales Support (Customer Service - IT) is urgently required by our Global IT Services Company for an initial 5 month contract, to be based in... Warrington, Cheshire. Responsibilities and Skills - Responsible for creating & issuing quotations to customers (internal/external) in line with their specification requests - Preparing customer Agreed Special Pricing ready for sign off - Providing sales organisation support and advise on Sales Operations practices & processes - Issuing monthly price files and uploading customer specific ... problem solve & resolve issues through to completion - Customer service experience - Good interpersonal skills The Company A leading global IT services organisation with 10,000 employees and annual...

  3. 1st Line Support / Customer Relations Service provider

    Newbury | 18000.0000 | From Refined Recruitment

    This role provides an opportunity for the right candidate to be a key supporting element in the delivery of a significantand growing portfolio of projects, as well as ensuring exemplary customer... and requestsManage / direct unresolved issues to the designated resource and follow through to conclusion.Manage customers' accounts from a service perspective.Keep records of customer interactions ... all of the following experience. This must be clearly demonstrated on their CV through their achievements. Key Competencies: A proven history of working in a customer service environment.Customer ... experience, in a modern business with strong ambition for UK and international expansion. Key Responsibilities: Deal directly with B2B customers and end users either by telephone, electronically...

  4. 1ST LINE - Customer Service, IT Support of Internet Apps

    Abingdon | 13.0000 | From Experis LTD

    1ST LINE - Customer Service, IT Support of Internet related applications - Telephony skills Our client, a leading provider of technology, tools and services within the education sector has an... exciting opportunity for a number of 1st line engineers to join their team based in Abingdon. THIS IS A 6 WEEK INITIAL CONTRACT STARTING IN JANUARY AND CANDIDATES MUST HAVE EXCELLENT COMMUNICATION AND CUSTOMER SERVICE SKILLS Role details: The successful candidates will providing the clients broadband customer with a positive support experienceThe project is focusing on a SSL certificate upgrade project- support is required to advise customers on the requirement to upgrade their SSL certificate and provide information and tools on how to upgrade the certificateSupport is also required to...

  5. 1st Line Support Analyst / Customer Service - £18k - £20k

    Upminster | 18000.0000 | From Deerfoot IT Resources Ltd

    1st Line Support Analyst - £18k - £20kLogisticsUpminster, Great LondonAre you currently working in a customer focused role wishing to pursuit a career in IT Support? We are working with a... titles: - Customer representative, Customer support, Customer Service, 1st Line Support, Helpdesk Support, Service Desk support.We are keen to build strong relationships with IT consultants based on ... the IT and show an ability to take of problems.Desirable Skills*Receive and record details of customer problems, prioritising and then resolving them*Provide 1st line support with a requirement to be ... learn new skills. This truly is an excellent opportunity to start a career within IT.Working within a challenging, but exciting IT Service Desk, you will be supported by team members and your line...

  6. 1st / 2nd Line Support Engineer - MAC / Customer Service

    West Central London | £85 - £90/day | From CV-Library

    1st / 2nd Line Support Engineer - MAC / Customer Service Marcus Donald are currently working with a huge, well known media client and we are looking to find the best helpdesk analysts there are... out there. We need someone who can provide excellent customer service whilst providing technical support across 3000 users. Key skills required for 1st/2nd Line Support Engineer: - Active Directory - MS Office packages - Windows 8 - MAC - Excellent communication skills 1st / 2nd Line Support Engineer - MAC / Customer Service ...

  7. 1st Line Support Analyst / Customer Service - £18k - £20k

    Upminster | £18000 - £20000 per annum | From Deerfoot IT Resources Ltd

    1st Line Support Analyst - £18k - £20k Logistics Upminster, Great London Are you currently working in a customer focused role wishing to pursuit a career in IT Support? We are working with a... candidates with the following job titles: - Customer representative, Customer support, Customer Service, 1st Line Support, Helpdesk Support, Service Desk support. We are keen to build strong ... within the IT and show an ability to take of problems. Desirable Skills *Receive and record details of customer problems, prioritising and then resolving them *Provide 1st line support with ... learn new skills. This truly is an excellent opportunity to start a career within IT. Working within a challenging, but exciting IT Service Desk, you will be supported by team members and your line...

  8. 1st Line Support/Customer Service Advisor(Computing experience)

    Warrington, Cheshire | | From Project People Ltd

    1st Line Support Engineer or a Customer Service Advisor with a computing background, is urgently by our Global IT Services Client for an initial 5-month contract to be based in Warrington. We are... (internal/external) - To create and issue quotations to customers (internal/external) in line with their specification requests. - To prepare technical customer quotes - considering market, commercial & margin levels in line with company matrix. - To issue monthly price files and upload customer specific catalogues. Training in SAP sales operations will be provided. This is a urgent role ... with a Global IT Services company. Using your technical knowledge, you will be responsible for the following: - Automating some processes to macro - Processing quoutes into the system (from...

  9. Technical Sales Support /1st Line Support/Customer Service - IT

    Warrington, Cheshire | | From Project People Ltd

    Technical Support Analyst/1st Line Support/Technical Sales Support (Customer Service - IT) is urgently required by our Global IT Services Company for an initial 5 month contract, to be based in... Warrington, Cheshire. Responsibilities and Skills Responsible for creating & issuing quotations to customers (internal/external) in line with their specification requests Preparing customer Agreed Special Pricing ready for sign off Providing sales organisation support and advise on Sales Operations practices & processes Issuing monthly price files and uploading customer specific ... issues through to completion Customer service experience Good interpersonal skills The Company A leading global IT services organisation with 10,000 employees and annual revenue of nearly £2...

  10. 1st Line Support Analyst / Customer Service – £18k - £20k

    Upminster | £18000 - £20000/annum | From CV-Library

    1st Line Support Analyst - £18k - £20k Logistics Upminster, Great London Are you currently working in a customer focused role wishing to pursuit a career in IT Support? We are... role may be suited to candidates with the following job titles: - Customer representative, Customer support, Customer Service, 1st Line Support, Helpdesk Support, Service Desk support. We are keen ... and enthusiasm within the IT and show an ability to take of problems. Desirable Skills * Receive and record details of customer problems, prioritising and then resolving them * Provide 1st line support with a requirement to be involved with 2nd and 3rd line issues and projects * Keep customers informed of their call request status and progress * Escalate problems to the IT Support Manager as...

  11. 1st Line Engineer

    Cardiff | £17k - £20k pa + benefits | From Reed Technology (NEW)

    Looking to join a highly skilled team and progress your career in IT? As a 1st Line Engineer You'll work in line with the ITIL model and you'll be proactive in your work. The Role As a 1st... a wide range of I.T. disciplines - Provide 1st Line Support and Service Desk to Managed Service Customers - Own tickets throughout their lifecycle in line with the ITIL model Please note, this is a 24x7x365 role working on a 12 hour day/night shift pattern (details can be provided). 1st Line Engineer Key Skills you need - ITIL Awareness - Knowledge of SLA's - Customer Service Experience ... and customer platforms, highlight trends and perform manual system checks. 1st Line Engineer Responsibilities - Provide 1st/2nd Line triage and support when alerts or calls are received...

  12. 1st / 2nd Line Service Desk Analyst (Active Directory)

    Bristol | £25k - £30k pa + Excellent Benefits | From People Source Consulting Limited

    1st / 2nd Line Service Desk Analyst (Active Directory) £25K-£30K+Excellent Benefits Bristol A progressive, highly successful commercial business is looking to recruit an 1st / 2nd Line Service... Desk Analyst (Active Directory). This 1st / 2nd Line Service Desk Analyst (Active Directory) role is working for a commercially astute business that is going through significant and sustained growth. As the 1st / 2nd Line Service Desk Analyst (Active Directory) you will take ownership of Active Directory tasks as well as be providing 1st / 2nd line service desk support to front office customers who are based throughout the UK. As the 1st / 2nd Line Service Desk Analyst (Active Directory) will need the following skills and experience: - Active Directory ownership (AD groups, user...

  13. 1st Line Technical Support Analyst

    Cardiff | £18-22K, depending upon experience | From Computer Recruiter Ltd

    Key Skills: Technical Support, Analysis, 1st Line, Help Desk, Service Desk, Crystal, Sage Location: Cardiff, South Wales Salary: £18-22K, depending upon experience Our client is looking for... a 1st Line Technical Support Analyst to provide full 1st line service desk support. You will assist with updating and maintaining the service desk system, prioritising and following-up calls ... and delivery; - Excellent administration, time management and organisational skills. Please contact us if you have experience with: Technical Support, Analysis, 1st Line, Help Desk, Service Desk ... Sage 200 systems. As an experienced 1st Line Technical Support Analyst, you must have: - At least a year's 1st line experience; - Experience of setting up PCs, laptops, mobiles and resolving...

  14. 1st Line Support - York - £20,000

    York | £15k - £20k pa | From Senitor Associates Limited

    1st Line Support / Software Support / York / £15,000 - £20,000 My client are a industry leading software provider. They are after several 1st Line Support Analysts to support their large client... base on the software they provide. You will have: * Experience in an IT support or customer service role * A keen interest in IT and software * A passion for delivering excellent customer service * An interest in database related technologies 1st Line Support / Software Support / York / £15,000 - £20,000 This is an urgent requirement and there are multiple vacancies within this firm. Interviews will be taking place as soon as this week so do not delay in applying to avoid any disappointment. For more information call James Loveridge or Jordan Hayward on ************* 1st...

  15. 1st Line Support Engineer - Buckinghamshire

    Buckinghamshire | Up to £23,000 + bonus + benefits | From MBN Recruitment Solutions Ltd

    1st Line Support Engineer *Support *IT *Mobile * SQL * Helpdesk * Clients The Role You will answer customer questions via phone and email in a timely and professional manner You will... provide 1st line diagnostics for faults and appropriate escalations You will carry out methodical, structural testing of client services You will carry out Ad Hoc testing *Support *IT *Mobile * SQL * Helpdesk * Clients The Skills You will have working experience with My SQL/SQL. You will have some experience working with IT/Mobile Networks. You will have experience of 24/7 shift work. *Support *IT *Mobile* SQL * Helpdesk * Clients ...

  16. 1st Line Engineer

    Cardiff | 17000.0000 | From Reed Technology

    1st Line Engineer – Cardiff - £20,000 - ITILLooking to join a highly skilled team and progress your career in IT? As a 1st Line Engineer You’ll work in line with the ITIL model and you’ll be... Service Desk Support across a wide range of I.T. disciplines• Provide 1st Line Support and Service Desk to Managed Service Customers• Own tickets throughout their lifecycle in line with the ITIL modelPlease note, this is a 24x7x365 role working on a 12 hour day/night shift pattern (details can be provided).1st Line Engineer Key Skills you need• ITIL Awareness• Knowledge of SLA’s• Customer Service ... proactive in your work.The RoleAs a 1st line engineer you’ll work within the 24x7 Proactive Response Support sub-team. You will have solid Monitoring and proactive service experience and will...

  17. 1st Line Technical Support Analyst

    Derby | c£20,000 Plus Private Healthcare, Free Broadband | From Web Recruit Jobs - SDA - IT

    1st Line Technical Support Analyst Derby, Derbyshire c£20,000 Plus Private Healthcare, Free Broadband, Pension This role represents an exceptional opportunity for a 1st line support... industry-leading position without their extraordinary people. As a 1st Line Technical Support Analyst, you'll be tasked with providing industry-leading support to our client's customers and partners in ... maximum customer satisfaction. You will resolve and close problems and issues in line with SLAs, responding to inbound incident calls from managed service customers and receiving tickets raised via ... , cloud, connectivity and voice solutions. As a result of their continued structured growth, they are now seeking a 1st Line Technical Support Analyst to join their team. Offering a very strong...

  18. 1st Line IT Support Helpdesk Analyst - Godalming - £20,000

    Godalming | £18k - £23k pa + FULL MS training | From Ashdown Group

    1st Line IT Support Service Desk Analyst - Godalming, Guildford, Surrey, Hampshire - £23,000 Job Title: IT Helpdesk Technician - IT Service Desk Engineer Salary: £20,000 + excellent benefits,... inc. full Microsoft training & certification Core Technologies: Windows 7, Windows 8, MS Office, MS Outlook, Active Directory Key Responsibilities: 1st line telephone & remote customer IT support ... personality. You will have a passion for IT and a strong desire to become Microsoft qualified and progress up to the 2nd line IT Helpdesk team. As an experienced 1st line support analyst you will have ... & printers Based in the Godalming area of Surrey they are going through continued growth & expansion and require an outgoing 1st line helpdesk analyst to provide telephone, remote & email support to...

  19. SUPPORT ENGINEER / HELPDESK SUPPORT ENGINEER

    Hertfordshire | £24,000 + Excellent Benefits | From XL Recruitment (UK) Ltd

    SUPPORT ENGINEER / HELPDESK SUPPORT ENGINEER £24,000 Basic + 5% Pension + BUPA Healthcare + 33 Days Holiday + Free Parking + Excellent Benefits Our Client is looking for a 1st Line Support /... Responsibilities of the role would include: - Answer the IT Helpdesk Telephone & Log Requests into the Helpdesk System - Give 1st Line Technical Support as required & Ensure Cases are Escalated to ... Customer Service to both Internal & External Customers Key Skills & Experience required: - Commercial Network experience - Knowledge of the MS Office - Knowledge of MS Windows - Experience ... / 1st Line Support / 2nd Line Support / Helpdesk / IT Support / IT Helpdesk / Network Support / 1st Line Support Helpdesk / 2nd Line Support Helpdesk / IT Support Consultant / Support Advisor / 1st Line...

  20. IT Helpdesk Analyst - IT Service Desk - £23,000 + Full Training

    Surrey | £18k - £23k pa + Training | From Ashdown Group

    IT Support Service Desk Analyst - IT Helpdesk - Godalming, Guildford, Surrey, Hampshire - £23,000 Job Title: 1st Line IT Helpdesk Technician - 1st Line IT Service Desk Engineer Industry Sector:... the 2nd line IT Helpdesk team. As an experienced 1st line support analyst you will have experience with the following: - Strong customer service focused skills - Windows 7, Windows 8 and/or Windows ... IT managed service provider supporting various SME's Key Responsibilities: 1st line telephone & remote IT support Core Technologies: Windows 7, Windows 8, MS Office, MS Outlook, Active Directory ... provider with a number of SME clients in the Greater London, Surrey & Hampshire area. They require a confident and outgoing 1st line IT analyst to provide telephone and remote customer based support. To...