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1St Line Customer Service Jobs

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  1. 1st Line support/Help Desk/Customer Service Analyst

    Northamptonshire | £17000 - £19000 per annum | From Global Technology Solutions Ltd

    An exciting opportunity has arisen for a 1st line support Analyst/Engineer to join a fast growing company based in Northampton. Job Type - Permanent Location - Northampton Salary bracket -... £17,000 - £19,000 Start date - ASAP Job Description Performing 1st line telephone support Managing, achieving and exceeding designated contract Service Level Agreements by following service desk best practice guidelines and working procedures. Identifying and applying service desk improvements as directed. *To answer telephone calls from the customer within service level *As a Service Desk Analyst you will correctly record and categorise incidents within the IT Service Management tool to a high standard of accuracy and detail *As a 1st Line Support Analyst you will ensure that all... More

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  2. 1st Line support/Help Desk/Customer Service Analyst

    Northamptonshire | £17000 - £19000 per annum | From Global Technology Solutions Ltd

    An exciting opportunity has arisen for a 1st line support Analyst/Engineer to join a fast growing company based in Northampton. Job Type - Permanent Location - Northampton Salary bracket - £17,000... - £19,000 Start date - ASAP Job Description Performing 1st line telephone support Managing, achieving and exceeding designated contract Service Level Agreements by following service desk best practice guidelines and working procedures. Identifying and applying service desk improvements as directed. *To answer telephone calls from the customer within service level *As a Service Desk Analyst you will correctly record and categorise incidents within the IT Service Management tool to a high standard of accuracy and detail *As a 1st Line Support Analyst you will ensure that all actions are... More

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  3. 1st Line Support & Customer Service Analyst - Altrincham, Cheshire

    Cheshire | £15000 - £18000 Per Annum | From Additional Resources Ltd

    1st Line Support & Customer Service Analyst - Altrincham, Cheshire Package: 15-18k Pension & Private healthcare My client require a 1st Line Support & Customer Service Analyst to be responsible... for providing a seamless 1st line support service dealing with queries from external customers. This role requires excellent interpersonal and problem solving skills with a proactive approach to meeting the customer`s service levels. Responsibilities: Ownership and progression of all support calls to timely and efficient resolution/customer SLA`s. Prioritise and impact assess customer ... requirements. Key words, 1st line, service desk We are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003... More

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  4. Customer Services .. 1st Line Support

    High Wycombe, Buckinghamshire | £18000 - £19000/annum | From Honey Bee Personnel

    Our client is looking for a number of Customer Services Agents to provide a superior level of 1st line support to their clients. The role of the First Line Customer Service Agent is to deliver by... provising a professional, efficient and accurate service for all enquiries, faults and service requests. First Line Agents will be responsible for providing a first time fix to customers where achieveable and escalating accordingly where not. First line Customer Service agents must go the extra mile, take ownership and ensure all tasks are properly resolved and completed efficiently within the appropriate SLA, leaving the customer completely satisfield that the task has been undertaken in-line with their promise of providing their clients with a superior customer service. If you have... More

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  5. Service Desk Analyst / 1st Line Support / Customer Service

    Derbyshire, East Midlands | 60.0000 | From PTS Consulting

    PTS is working on behalf of a leading global investment bank. Our client is currently seeking to hire a service desk analyst to work within a busy Service Centre. 1st line support is apart of this... position. Candidates with a professional IT qualification, with previous experience in a service centre environment with customer service skills are encouraged to apply for this role. Role Requirement: Provide 1st level verbal and remote technical assistance to front and back office staff. You will be required to assist customers with technical issues in regards to market and international ... . The successful person will be required to trouble shoot and resolve issues or send tickets to 2nd and 3rd line support teams. You will need to provide a high level of customer care skills whilst... More

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  6. 1st Line Support Technician

    Banbury | £18000 - £20000 per annum | From MaxAd

    A 1st Line Support Technician: A 1st Line Support Technician with experience within a SQL Server environment, writing and running SQL queries, is required to join a growing technology company. The... 1st Line Support Technician will provide 1st line support for the company's commercial software applications, hardware and services, delivering a high level of customer service. Responsibilities ... opportunity for an ambitious 1st Line Support Technician with strong IT and customer service skills, to join an established company at a time of sustained growth. If you have the above technical skills along with superb customer service skills, are able to 'think on your feet' and work in a logical and structured manner, please apply now. This job was originally posted as www.totaljobs.com... More

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  7. 1st Line Helpdesk

    Stroud, Gloucestershire | From £18,000 to £20,000 per annum | From Wavelength Recruitment

    In this challenging but rewarding role you will be working within the business support team where you will be responsible for providing first line telecoms support to businesses and their staff... the in-house system - looking after the entire end-to-end process - meeting agreed service levels within all practice areas - providing 1st line technical support and advice You will have previous experience as a 1st Line Service Desk Analyst, 1st Line Helpdesk Advisor, 1st Line IT Analyst, 1st Line Support, or equivalent. We will also consider applicants who have previous phone-based customer service experience with knowledge of and/or a passion for IT. In return you will have the opportunity of working with an established but growing business as part of their valued team, an excellent benefits... More

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  8. Service Desk Analyst

    Hinckley | £19000 per annum | From Big Red Recruitment

    My client are the holding company for a group of businesses in construction and house building. It provides construction services across the UK to a wide range of public and private sector clients. ...: ·At least 1yr+ experience of working on a busy IT Help Desk / 1st line support role ·Excellent communication and interpersonal skills ·Excellent customer service skills ·Experience of supporting ... The company employees in excess of 3000 people across the UK and currently manage some very high profile construction projects ROLE: Service Desk Analyst / 1st Line support SALARY: - 6 month ... growing their IT support function and is looking for a Service Desk Analyst/ 1st Line Support to join their busy IT team. For this role you will provide a single point of contact for internal users... More

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  9. IT SUPPORT ENGINEER

    Burgess Hill | - £18k-£21k | From Owen Daniels Consultancy

    1st Line Support Engineer / Service Desk Analyst £21k basic + bonus + pension + healthcare+ flexi bens + holiday (31 DAYS) West Sussex Are you a 1st Line Support Engineer providing... role you must be able to show strong you have good Infrastructure/server skills. Purpose of Role for 1st Line Support Engineer are:  As a member of the Support Services team, you will play a key role in the delivery of high quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service.  This position of the 1st Line Support Engineer requires strong communication skills, along with troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong inter... More

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  10. SC or DV Service Desk/ Help Desk/ First Line Support Analyst

    Reading | £110.00 - £120.00 per day | From Global Technology Solutions Ltd

    SC or DV Service Desk/ Help Desk/ First Line Support Analyst (This job is only open to candidates with current Security Clearance) You will provide 1st Line telephone and e-mail ICT support to... approximately 8000 end users as a Service Desk Technical Remote Specialist. This role as a Service Desk/ Help Desk/ 1st Line Support Analyst requires exceptional customer service skills ... a Service Desk/ Help Desk/ 1st Line Support Analyst you will: Provide Helpdesk/Web support through remote tools, telephone assistance and email support. Have ownership and management of all calls taken ... FAQs and supporting documentation for Knowledge base inclusion. DETAILED JOB DESCRIPTION: *The candidate for this Service Desk/ Help Desk/ 1st Line Support Analyst role must have previous experience... More

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First line customer service support normally involves dealing with customers or clients directly to resolve their issues.

Who can I work for?

Most industries require someone to act as a first point of call for customers or clients, so you could work for a large global organisation or a small local company and in any sector.

Where and when can I work?

The majority of positions are office-based and you will normally work 9am – 5pm Monday to Friday. There are first line customer service positions across the country.

What can I earn?

Salaries depend on the industry you work in and what area of the country you are based in but generally you would start on around £15,000, with pay rising with experience and responsibility.

What are the benefits?

Many organisations will offer a benefits package alongside your salary, such as a pension scheme and healthcare.

Are there chances of promotion?

First line customer service assistants can move into team leader or supervisory roles and eventually look to move into management.

What will I be responsible for?

First line customer service representatives are expected to offer efficient assistance for all queries and concerns related to the business they work in, and deliver a resolution in a timely and accurate manner. You will also be responsible for escalating trickier queries up the line to senior team members or managers.

Do I need any experience?

Most companies will provide on the job training specific to the business, however some experience in customer relations is always beneficial. This could be dealing with people over the phone in a call centre to serving in a restaurant on the weekends.

What attributes are needed?

You will need to be an excellent communicator and able to clearly and confidently handle complaints and questions. You will also need to be able to work well under pressure, have a calm manner and have strong telephone and computer skills.

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