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  1. 1st Line Support & Customer Service Analyst - Altrincham, Cheshire

    Cheshire | £15000 - £18000 Per Annum | From Additional Resources Ltd

    1st Line Support & Customer Service Analyst - Altrincham, Cheshire Package: 15-18k Pension & Private healthcare My client require a 1st Line Support & Customer Service Analyst to be responsible... for providing a seamless 1st line support service dealing with queries from external customers. This role requires excellent interpersonal and problem solving skills with a proactive approach to meeting the customer`s service levels. Responsibilities: Ownership and progression of all support calls to timely and efficient resolution/customer SLA`s. Prioritise and impact assess customer ... requirements. Key words, 1st line, service desk We are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003... More

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  2. Service Desk Analyst / 1st Line Support / Customer Service

    Derbyshire, East Midlands | 60.0000 | From PTS Consulting

    PTS is working on behalf of a leading global investment bank. Our client is currently seeking to hire a service desk analyst to work within a busy Service Centre. 1st line support is apart of this... position. Candidates with a professional IT qualification, with previous experience in a service centre environment with customer service skills are encouraged to apply for this role. Role Requirement: Provide 1st level verbal and remote technical assistance to front and back office staff. You will be required to assist customers with technical issues in regards to market and international ... . The successful person will be required to trouble shoot and resolve issues or send tickets to 2nd and 3rd line support teams. You will need to provide a high level of customer care skills whilst... More

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  3. 1st Line Technical Helpdesk / Customer Service

    Brighton, East Sussex | - £17k | From First Recruitment Services

    An exciting helpdesk / technical support job is available in Brighton to join a fun and growing team. We are looking for people with 1st Line Technical Support experience in IT or Electronics or a... similar Technical discipline or people with Technical Customer Service experience. Duties include: • Providing first line support to all Technical, Sales and Returns enquiries by phone, in writing or on Skype • Handling Technical enquiries for both Software and Hardware (IT/Electronics) • Providing excellent Customer Service with Technical/IT based products • Advising of other suitable products and upgrades as necessary The successful candidate will need: • Excellent Customer Service skills and ideally previous experience in Customer Services &bull... More

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  4. 1st Line Support Engineer / Exchange / ITIL / Microsoft

    City | £22000 - £24000 per annum + Bens | From Reflex Computer Recruitment.

    1st Line Support Engineer / 1st Line Exchange Engineer / 1st Line Support Analyst / IT Support Engineer / Virtualisation / Migration / VMware / Windows Server / Configuration / ..., IT Services organisation based in the Central London area . I am looking for a passionate and driven 1st Line Support Engineer / IT Support Engineer who will deliver a great level of service and professionalism within the IT Services department working alongside other technically skilled 1st / 2nd line resources . Responsibilities include: 1st Line Support Engineer will provide customer support and troubleshoot incidents escalated from the Service Desk Exchange and Windows Server installation, configuration and migrations Storage Technologies (NetApp, Dell Equallogic... More

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  5. 1st Line IT Helpdesk Technician - IT ServiceDesk - Surrey -£19K

    Guildford | £19000 per annum + MS Training | From Ashdown IT

    *** 1st Line IT Support Technician - 1st Line Helpdesk Analyst - Godalming, Surrey - £19,000 + MS Training *** Job Title: Helpdesk Analyst - 1st Line IT Support Technician Key Skills:... IT support team. Working on a Service Desk with 3 other 1st Line Support Consultants you will be responsible for taking the initial calls from clients, if possible troubleshooting their issues, otherwise logging their calls and escalating to the 2nd or 3rd line IT support teams. With excellent customer service skills you will be calm and collective under pressure and have the desire to progress ... send me your CV immediately. Please state ref: ASH12569CP in the subject line. Key Words: Service Desk Analyst, Helpdesk Analyst, 1st Line Support Technician, telephone support, email support... More

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  6. Helpdesk/1st line Support - Outlook/Office/Windows 7/Active Directory

    London | £10 to £12 per hour | From Marcus Donald People

    1st line Support Engineer - Outlook/Office/Window 7/Active Directory 1st Line Support role working for a well Known charity, In the City! The succesful candidate will be invovled in 1st line...: -Experience in a 1st line support role with experience of the above technologies is essential -Experience of troubleshooting and Email and service backlog support -Good team work skills -Excellent customer service skills are also essential My client also requires a good level of communication and written skills to add to the high level of customer service skills. If you feel that you suit this ... activity and will need to be able to work as part of a dynamic team within an ITIL enviroment. Also responsible for Email and service backlogging,  call logging and troubleshooting.  The role... More

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  7. 1st/2nd Line Support Engineer, Essex

    Romford, Essex | £200 - £250 per day | From Kyna Associates

    IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer, Microsoft Active Directory, Microsoft Exchange, SQL, Data Analysis, Romford,... Essex. 6 month contract, £200 - £250 Daily Rate (Depending on experience) IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer with ... candidates with excellent organisation skills. The key skills and experience required for this IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support ... , flexible and organised. The roles and responsibilities of this IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer will be varied, but will... More

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  8. 1st Line/Helpdesk Support Technician - Runcorn - £18,000

    Runcorn | £17000 - £19000 per annum + training | From Circle Recruitment

    1st Line/Helpdesk Support Technician - Runcorn - £18,000 1st Line/Helpdesk Support Technician with experience of working with Windows XP and Windows 7 is required for a leading IT services... position. As a 1st Line Support Technician you will be involved with providing support to a number of Microsoft networks and will provide a high level of customer care, ensuring clients are kept up to ... company based near Runcorn. Ideally you will also have experience of Exchange, Remote Desktop and Active Directory. You will have 1st line support/helpdesk support or call centre experience ... , Warrington, Northwich, Widnes, Frodsham, Knutsford, Altrincham, South Manchester. Keywords: 1st line support, helpdesk support, exchange, remote desktop, Windows, Active Directory, Runcorn, 18k... More

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  9. Apple Mac/PC 1st Line IT Service Desk Analyst

    Central London / West End | £21000 - £24000 per annum + benefits | From Eligo Recruitment

    Apple Mac/PC 1st line Cross-Platform Service Desk Analyst - supporting Apple Macintosh OSX, PC, Apple Mac, Windows providing 1st line IT software and hardware Apple Mac/PC telephone Helpdesk and.... Fantastic working environment and commitment to individual training and progression. The successful Apple Mac/PC 1st line Cross-Platform Service Desk Analyst will have proven customer service skills ... CS5, Outlook 2007 and 2011, Microsoft Lync and adhering to Servicedesk SLAs. As Apple Mac/PC 1st line Cross-Platform Help Desk Analyst you will be joining an established 1st line Service Desk team ... Macintosh and Windows IT users in a creative fast moving media environment. As Apple Mac/PC 1st line Cross-Platform Service Desk Analyst you will provide Mac/PC 1st line IT Helpdesk Support using... More

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  10. First Line Support Analyst

    Cambridge | £18k - 23k per year | From Cooper Lomaz Recruitment Ltd

    Position: First Line Support Analyst / Service Desk Analyst Location: Cambridge Type: 12 Month Fixed Term Contract Salary: £18,000 - £23,000 p/a A fantastic opportunity has arisen with.... Key words: IT Support, support engineer, support analyst, first line support, 1st line support, service desk, helpdesk, help desk, customer service This job was originally posted as ... Cooper Lomaz for a bright and enthusiastic First Line Support Analyst / 1st Line Support Analyst to further their career in IT Support within an outstanding, Cambridge-based company. This is an excellent chance for an entry level candidate to become part of a customer-service focussed, Service Desk Team who provide a high standard of first line support to the users within Cambridge and across... More

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First line customer service support normally involves dealing with customers or clients directly to resolve their issues.

Who can I work for?

Most industries require someone to act as a first point of call for customers or clients, so you could work for a large global organisation or a small local company and in any sector.

Where and when can I work?

The majority of positions are office-based and you will normally work 9am – 5pm Monday to Friday. There are first line customer service positions across the country.

What can I earn?

Salaries depend on the industry you work in and what area of the country you are based in but generally you would start on around £15,000, with pay rising with experience and responsibility.

What are the benefits?

Many organisations will offer a benefits package alongside your salary, such as a pension scheme and healthcare.

Are there chances of promotion?

First line customer service assistants can move into team leader or supervisory roles and eventually look to move into management.

What will I be responsible for?

First line customer service representatives are expected to offer efficient assistance for all queries and concerns related to the business they work in, and deliver a resolution in a timely and accurate manner. You will also be responsible for escalating trickier queries up the line to senior team members or managers.

Do I need any experience?

Most companies will provide on the job training specific to the business, however some experience in customer relations is always beneficial. This could be dealing with people over the phone in a call centre to serving in a restaurant on the weekends.

What attributes are needed?

You will need to be an excellent communicator and able to clearly and confidently handle complaints and questions. You will also need to be able to work well under pressure, have a calm manner and have strong telephone and computer skills.

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