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  1. Customer Service Advisor/ 1st Line Support

    Letchworth Garden City | £16000 - £17000 per annum | From Randstad Business Support

    Customer Service Advisor/ 1st Line Support - Shifts Letchworth £16,000 My Client, a global provider of IT Managed Services is currently recruiting for a Customer Service Advisor with IT... Helpdesk/ 1st Line Support experience, to join their busy Customer Services Team. Responsible for answering incoming customer calls, handling service requests, troubleshooting technical issues ... enquiries and issues Assisting customers with 1st Line support requests and faults Responding to issues, enquiries and requests via email and telephone Providing level one IT support Troubleshooting ... Skills & Experience required; Previous experience working within an IT helpdesk or 1st line support function Excellent communication skills both written and verbal Ability to work under pressure... More

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  2. 1st Line Support and Customer Service Executive

    Epsom | From £25,000 to £30,000 per annum | From E PERSONNEL LIMITED

    A dynamic and expanding IT Company based in Epsom. A fantastic opportunity to work within a fast paced environment, now seeking a 1st Line Support and Customer Service Executive. This is a full... time permanent role, based in central Epsom, Surrey paying between £25-30k depending on experience. Main duties of the 1st Line Support and Customer Service Executive are: Respond to live support ... priority cases to 2nd line support where necessary Understand and meet client needs To be successful as the 1st Line Support and Customer Service Executive you will: Have knowledge coding HTML Have excellent technical understanding of web and email technologies Enjoy problem solving Have previous experience in a customer service role Apply in the strictest of confidence to Epersonnel... More

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  3. Customer Support / 1st Line IT Customer service

    Stevenage | Dependant on experience | From LCN

    This is an opportunity to join a vibrant, energetic team of Customer Service Advisors. The department has responsibilities over pre sales and after sales care. Covering a wide spectrum of questions... and problems from the public via Phone, e-mail, fax and letters. The ideal candidate will be strongly customer focused and with an excellent telephone manner and the ability to work under pressure ... , letters and faxes in a professional manner. . To maintain good customer relations and provide top class support. . To log, resolve or escalate customer calls where necessary and ensure these are followed from first contact to resolution. Experience and Knowledge required: . Customer support experience with exposure to a large amount of customer calls, ideally in an IT environment Technical Skills... More

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  4. Travel & Hospitality Experience? - Promotions and Events Sales

    Leeds | 16,000 - 21,000 Based on (o.t.e) | From 1st Line Outsourcing

    Customer-Focused Experience Wanted for NEW Marketing Openings in LEEDS ~ All Hospitality, Travel, and Other Customer Related Experience Will Be Considered ~ - Are you tired of a job that... Mentality Self-Motivated Goal Oriented Good Communication Skills First Line Outsourcing is now looking for people interested in sales, marketing, customer service, client representation, and business ... ! YOU WILL HAVE THE OPPORTUNITY TO LEARN: Basic Customer Service Skills Direct Marketing & Sales Techniques Campaign Management Public Speaking Through Campaign Meetings & Conferences Product ... goes  NOWHERE ? - No longer interested in serving  FOOD  or pouring  DRINKS ? FIRST LINE OUTSOURCING OFFERS BUSINESS DEVELOPMENT IN A FUN, HIGH ENERGY ENVIRONMENT! THE COMPANY: First... More

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  5. Customer Service & Sales Assistant - START NOW

    Leeds | 16,000 - 21,000 Based on (o.t.e) | From 1st Line Outsourcing

    Customer Service & Sales Assistant - Immediate Start Are You Looking to Kick-start Your Career in the Business World? Customer Service, Retail or Sales Experience? Excited to be part of a... Business Environment! Location: Leeds, city centre First   Line  Outsourcing is a sales and marketing company, focused on delivering outstanding customer service, sales and promotions acquisitions on behalf of internationally renowned clients. Were looking for a handful of enthusiastic customer service orientated Sales Assistants for our in-store promotions and events. Ideally applicants ... the middleman connecting well-known clients to their customer base, through face-to-face interaction. What separates  First   Line  Outsourcing from many of our competitors is the fact we build all our clients... More

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  6. Trainee Sales Assistant - LS1

    Leeds | 16,000 - 21,000 based on (o.t.e) | From 1st Line Outsourcing

    Trainee Sales Assistant Wanted - Leeds City Centre First   Line  Outsourcing is a high energy, sales firm, its fast paced innovative and it needs sales people who can keep up. If youre looking for... candidates should be: Self motivated Knowledgeable A quick learner Be comfortable working in a front facing roles, in a promotions and event environment Provide exceptional customer service Be able to ... youre career into your own hands Progression on to a business development programme Great Networking facilities First   Line  Outsourcing prides itself in providing the best service to its clients, customers and consumers its a fast moving industry and works to a high standard.  First   Line  Outsourcing allows you to take charge of your own career as a self- employed opening how good you are... More

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  7. Customer Service & Sales Assistant - Leeds City Centre

    Leeds | 16,000 - 21,000 Based on (o.t.e) | From 1st Line Outsourcing

    Customer Service & Sales Assistant - Immediate Start Are You Looking to Kick-start Your Career in the Business World? Customer Service, Retail or Sales Experience? Excited to be part of a... Business Environment! Location: Leeds, city centre First   Line  Outsourcing is a sales and marketing company, focused on delivering outstanding customer service, sales and promotions acquisitions on behalf of internationally renowned clients. Were looking for a handful of enthusiastic customer service orientated Sales Assistants for our in-store promotions and events. Ideally applicants ... the middleman connecting well-known clients to their customer base, through face-to-face interaction. What separates  First   Line  Outsourcing from many of our competitors is the fact we build all our clients... More

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  8. Trainee Sales Assistant - LS1 - Immediate Start

    Leeds | 16,000 - 21,000 based on (o.t.e) | From 1st Line Outsourcing

    Trainee Sales Assistant Wanted - Leeds City Centre First   Line  Outsourcing is a high energy, sales firm, its fast paced innovative and it needs sales people who can keep up. If youre looking for... candidates should be: Self motivated Knowledgeable A quick learner Be comfortable working in a front facing roles, in a promotions and event environment Provide exceptional customer service Be able to ... youre career into your own hands Progression on to a business development programme Great Networking facilities First   Line  Outsourcing prides itself in providing the best service to its clients, customers and consumers its a fast moving industry and works to a high standard.  First   Line  Outsourcing allows you to take charge of your own career as a self- employed opening how good you are... More

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  9. Service Desk Analyst / 1st Line Support / Customer Service

    Derbyshire, East Midlands | 60.0000 | From PTS Consulting

    PTS is working on behalf of a leading global investment bank. Our client is currently seeking to hire a service desk analyst to work within a busy Service Centre. 1st line support is apart of this... position. Candidates with a professional IT qualification, with previous experience in a service centre environment with customer service skills are encouraged to apply for this role. Role Requirement: Provide 1st level verbal and remote technical assistance to front and back office staff. You will be required to assist customers with technical issues in regards to market and international ... . The successful person will be required to trouble shoot and resolve issues or send tickets to 2nd and 3rd line support teams. You will need to provide a high level of customer care skills whilst... More

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  10. Schools MIS SIMS Helpdesk 1st line customer service – Milton Keynes

    Milton Keynes | £17000 - £22500/annum | From Education Support Professional Ltd

    Growing education support company requires a strong customer service, tech helpdesk, service desk or 1st line sims or ICT technician to be first fix specialist working from a Milton Keynes helpdesk.... Schools using SIMS will firstly contact the helpdesk and via the phone, email, remote login etc and this role will be to assist in the first instance, or escalate to sims specialists in the field. If you have any experience with Capita’s SIMS or FMS system then that would be great, otherwise you will have great customer service ethic, technical competency, Ideally some ITIL experience and very strong communication skills £17 to £22.5K per annum full time or part time ... More

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First line customer service support normally involves dealing with customers or clients directly to resolve their issues.

Who can I work for?

Most industries require someone to act as a first point of call for customers or clients, so you could work for a large global organisation or a small local company and in any sector.

Where and when can I work?

The majority of positions are office-based and you will normally work 9am – 5pm Monday to Friday. There are first line customer service positions across the country.

What can I earn?

Salaries depend on the industry you work in and what area of the country you are based in but generally you would start on around £15,000, with pay rising with experience and responsibility.

What are the benefits?

Many organisations will offer a benefits package alongside your salary, such as a pension scheme and healthcare.

Are there chances of promotion?

First line customer service assistants can move into team leader or supervisory roles and eventually look to move into management.

What will I be responsible for?

First line customer service representatives are expected to offer efficient assistance for all queries and concerns related to the business they work in, and deliver a resolution in a timely and accurate manner. You will also be responsible for escalating trickier queries up the line to senior team members or managers.

Do I need any experience?

Most companies will provide on the job training specific to the business, however some experience in customer relations is always beneficial. This could be dealing with people over the phone in a call centre to serving in a restaurant on the weekends.

What attributes are needed?

You will need to be an excellent communicator and able to clearly and confidently handle complaints and questions. You will also need to be able to work well under pressure, have a calm manner and have strong telephone and computer skills.

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