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  1. 1st Line Support and Customer Service

    Epsom | From £25,000 to £35,000 per annum | From E PERSONNEL LIMITED

    A dynamic and expanding IT Company based in Epsom. A fantastic opportunity to work within a fast paced environment, now seeking a 1st Line Support and Customer Service Executive. This is a full... time permanent role, based in central Epsom, Surrey paying between £25-30k depending on experience. Main duties of the 1st Line Support and Customer Service Executive are: Respond to live support ... priority cases to 2nd line support where necessary Understand and meet client needs To be successful as the 1st Line Support and Customer Service Executive you will: Have commercial experience in hand coding HTML Have an excellent understanding of the constraints and limitations of HTML for email Provide 1st line support via telephone live chat and email Have an excellent technical... More

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  2. 1st Line Software Support / Customer Service

    Chippenham, Wiltshire | £16000 - £20000 per annum | From Recruitment Genius

    This is a fantastic new opportunity for Support Consultant to join a true market leader in its field. Our client is an exciting and vibrant international solutions company. One of Europe's leading... help desk calls as quickly as possible and ensuring customers are kept up to date at all times. Key Skills: - Must be happy working on a 1st line Support role. - Must be passionate about computer ... providers of CRM software. No commercial experience needed, but must keen to get their foot in the door as a 1st line support professional on an IT Support desk. The successful candidate will be ... 1st line support role. - Graduate with a Computer related degree. - Academic or personal experience in any of the following technologies; HTML, JavaScript, Apache, MySQL, PHP. This 1st line... More

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  3. 1st Line Software Support / Customer Service

    UK-Chippenham | £16,000 - £20,000/Year | From CareerBuilder

    This is a fantastic new opportunity for Support Consultant to join a true market leader in its field. Our client is an exciting and vibrant international solutions company. One of Europe's... resolve help desk calls as quickly as possible and ensuring customers are kept up to date at all times. Key Skills: . Must be happy working on a 1st line Support role. . Must be passionate ... leading providers of CRM software. No commercial experience needed, but must keen to get their foot in the door as a 1st line support professional on an IT Support desk. The successful ... , product support or 1st line support role. . Graduate with a Computer related degree. . Academic or personal experience in any of the following technologies; HTML, JavaScript, Apache, MySQL, PHP... More

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  4. 1st Line Customer Service

    Lichfield | £15000 - £16000/annum | From Pertemps

    Due to the continued expansion of our Lichfield based client we are looking to recruit a number of front Line Help Desk advisors to join the business on a fixed term contract for a period of 6... months initially with potential for extension beyond this point. The position will be working within the Technical Service department providing first line support to all incoming enquires from customers, being the main point of contact to take the first line requests and enter the requests into the internal scheduling system. This position would suit someone with previous customer service within a customer care environment. In return you can expect a competitive basic salary of £15,000 - £16,000pa, 23 days holiday, contributory pension, life insurance and health care. If... More

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  5. Service Desk Analyst / 1st Line Support / Customer Service

    Derbyshire, East Midlands | 60.0000 | From PTS Consulting

    PTS is working on behalf of a leading global investment bank. Our client is currently seeking to hire a service desk analyst to work within a busy Service Centre. 1st line support is apart of this... position. Candidates with a professional IT qualification, with previous experience in a service centre environment with customer service skills are encouraged to apply for this role. Role Requirement: Provide 1st level verbal and remote technical assistance to front and back office staff. You will be required to assist customers with technical issues in regards to market and international ... . The successful person will be required to trouble shoot and resolve issues or send tickets to 2nd and 3rd line support teams. You will need to provide a high level of customer care skills whilst... More

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  6. 1st Line Service Desk Analyst - North London - £23K - £27K

    London | £23000 - £27000 per annum | From ISL

    1st Line Service Desk Analyst - North London - £23,000 - £27,000 An exciting opportunity has arisen for a 1st Line Service Desk Analyst to join an existing service desk team for an established..., and Exchange. On a non technical basis the 1st Line Service Desk Analyst must possess strong interpersonal skills, a desire to provide excellent customer service, whilst possessing aspirations ... legal organisation in North London. The 1st Line Service Desk Analyst shall be fully conversant of the day to day duties that are required of a busy ITIL focused service desk. Title: 1st Line ... Support. The 1st Line Service Desk Analyst should have demonstrable experience of working within a high call volume service desk that is heavily reliant on the Microsoft technology stack in... More

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  7. 1st Line Service Desk Analyst - North London - £23K - £27K

    South West London | £23000 - £27000 per annum | From ISL UK

    1st Line Service Desk Analyst - North London - £23,000 - £27,000 An exciting opportunity has arisen for a 1st Line Service Desk Analyst to join an existing service desk team for an established..., and Exchange. On a non technical basis the 1st Line Service Desk Analyst must possess strong interpersonal skills, a desire to provide excellent customer service, whilst possessing aspirations of extending ... legal organisation in North London. The 1st Line Service Desk Analyst shall be fully conversant of the day to day duties that are required of a busy ITIL focused service desk. Title: 1st Line ... Support. The 1st Line Service Desk Analyst should have demonstrable experience of working within a high call volume service desk that is heavily reliant on the Microsoft technology stack in addition to... More

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  8. Service Desk Analyst

    Teddington | £100 per day | From Telegraph Jobs

    A 1st Line/Helpdesk Support Analyst is required for an immediate start, based in Hampton Hill, Middlesex. For this position the 1st line/helpdesk support analyst will be required to provide call... logging and basic troubleshooting on a 1st line level, escalating more complex issues onto the 2nd line team. You will need previous experience within a 1st line support/customer service environment with a good all round basic knowledge of IT. This role is to start on Monday and will pay £100 per day (ltd/umbrella) dependant on experience. To apply for this position, candidates must be eligible to live and work in the UK. Connectus Technology Limited is acting as an Employment Agency in relation to this vacancy. ... More

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  9. 1st/2nd Line Support Engineer, Essex

    Romford, Essex | £200 - £250 Per Day | From Kyna Associates

    IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer, Microsoft Active Directory, Microsoft Exchange, SQL, Data Analysis, Romford, Essex.... 6 month contract, £200 - £250 Daily Rate (Depending on experience) IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer with excellent ... with excellent organisation skills. The key skills and experience required for this IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer ... and organised. The roles and responsibilities of this IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer will be varied, but will include... More

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  10. 1st/2nd Line Support Engineer, Essex

    Romford, Essex | £200 - £250 per day | From Kyna Associates

    IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer, Microsoft Active Directory, Microsoft Exchange, SQL, Data Analysis, Romford,... Essex. 6 month contract, £200 - £250 Daily Rate (Depending on experience) IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer with ... candidates with excellent organisation skills. The key skills and experience required for this IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support ... , flexible and organised. The roles and responsibilities of this IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer will be varied, but will... More

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First line customer service support normally involves dealing with customers or clients directly to resolve their issues.

Who can I work for?

Most industries require someone to act as a first point of call for customers or clients, so you could work for a large global organisation or a small local company and in any sector.

Where and when can I work?

The majority of positions are office-based and you will normally work 9am – 5pm Monday to Friday. There are first line customer service positions across the country.

What can I earn?

Salaries depend on the industry you work in and what area of the country you are based in but generally you would start on around £15,000, with pay rising with experience and responsibility.

What are the benefits?

Many organisations will offer a benefits package alongside your salary, such as a pension scheme and healthcare.

Are there chances of promotion?

First line customer service assistants can move into team leader or supervisory roles and eventually look to move into management.

What will I be responsible for?

First line customer service representatives are expected to offer efficient assistance for all queries and concerns related to the business they work in, and deliver a resolution in a timely and accurate manner. You will also be responsible for escalating trickier queries up the line to senior team members or managers.

Do I need any experience?

Most companies will provide on the job training specific to the business, however some experience in customer relations is always beneficial. This could be dealing with people over the phone in a call centre to serving in a restaurant on the weekends.

What attributes are needed?

You will need to be an excellent communicator and able to clearly and confidently handle complaints and questions. You will also need to be able to work well under pressure, have a calm manner and have strong telephone and computer skills.

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