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  1. 1st Line Technical Support Customer Service

    London | From £14 to £14 per hour | From Clear Futures Recruitment

    Our client a leading niche telecoms company are seeking an experienced Customer Service Specialist to join their team on a temporary maternity contract. As the Customer Service Specialist you will... be responsible for providing the first  level of technical support for products and services.  This position will work with customers and internal support teams to assist with trouble shooting and problem resolution. Duties as the 1 st line support will include Analyse customer's issues and questions, including inoperability or inaccessibility of a system, module or function. Take ... ..) You will ideally have a minimum of 2 years experience working in the telecommunications industry with strong customer service experience.  Be able to prioritise and handle multiple tasks...

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  2. 1st Line support/Help Desk/Customer Service Analyst

    Northamptonshire | £18000 - £20000 per annum | From Global Technology Solutions Ltd

    An exciting opportunity has arisen for a 1st line support Engineer/Help Desk Analyst to join a fast growing company based in Northampton. Job Type - Permanent Location - Northampton Salary... bracket - £18,000 - £20,000 Start date - ASAP Job Description Performing 1st line telephone support Managing, achieving and exceeding designated contract Service Level Agreements by following service desk best practice guidelines and working procedures. Identifying and applying service desk improvements as directed. *To answer telephone calls from the customer within service level *As a Service Desk Analyst you will correctly record and categorise incidents within the IT Service Management tool to a high standard of accuracy and detail *As a 1st Line Support Analyst you will...

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  3. 1st Line support/Help Desk/Customer Service Analyst

    Northamptonshire | £18000 - £20000 per annum | From Global Technology Solutions Ltd

    An exciting opportunity has arisen for a 1st line support Engineer/Help Desk Analyst to join a fast growing company based in Northampton. Job Type - Permanent Location - Northampton Salary... bracket - £18,000 - £20,000 Start date - ASAP Job Description Performing 1st line telephone support Managing, achieving and exceeding designated contract Service Level Agreements by following service desk best practice guidelines and working procedures. Identifying and applying service desk improvements as directed. *To answer telephone calls from the customer within service level *As a Service Desk Analyst you will correctly record and categorise incidents within the IT Service Management tool to a high standard of accuracy and detail *As a 1st Line Support Analyst you will ensure that...

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  4. Customer Services / 1st line Support - Southampton

    Southampton | £10 - £13 per hour | From Telegraph Jobs

    A Customer Services / Service Desk Technician is required for a 6 month contract (likely to be long term) based near Southampton. Working within the central helpdesk team of a busy IT and... Customer Services Department, you will be providing general telephone support including 1st Line Support (Hardware & Software). Responsibilities will include providing a high level of Customer Service and call handling to end users including call logging / basic trouble-shooting - remote fixes and escalating more complex issues to the 2nd line support team. This role is ideal for someone with experience of working within a Customer Services / Call Centre environment who has an interest in progressing their career within a Helpdesk / Service Desk / IT environment or someone with IT...

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  5. Customer Service & Sales Assistants Wanted

    Bradford | 17,000 - 22,000 Based on o.t.e | From 1st Line Outsourcing

    Customer Service & Sales Assistant - Immediate Start Are You Looking to Kick-start Your Career in the Business World? Customer Service, Retail or Sales Experience? Excited to be part of a... Business Environment! Location: Leeds, city centre First   Line  Outsourcing is a sales and marketing company, focused on delivering outstanding customer service, sales and promotions acquisitions on behalf of internationally renowned clients. Were looking for a handful of enthusiastic customer service orientated Sales Assistants for our in-store promotions and events. Ideally applicants ... the middleman connecting well-known clients to their customer base, through face-to-face interaction. What separates  First   Line  Outsourcing from many of our competitors is the fact we build all our clients...

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  6. Customer Service & Sales Assistants Wanted

    Leeds | 17,000 - 22,000 Based on o.t.e | From 1st Line Outsourcing

    Customer Service & Sales Assistant - Immediate Start Are You Looking to Kick-start Your Career in the Business World? Customer Service, Retail or Sales Experience? Excited to be part of a... Business Environment! Location: Leeds, city centre First   Line  Outsourcing is a sales and marketing company, focused on delivering outstanding customer service, sales and promotions acquisitions on behalf of internationally renowned clients. Were looking for a handful of enthusiastic customer service orientated Sales Assistants for our in-store promotions and events. Ideally applicants ... the middleman connecting well-known clients to their customer base, through face-to-face interaction. What separates  First   Line  Outsourcing from many of our competitors is the fact we build all our clients...

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  7. Sales Assistant - Leeds

    Bradford | 16,000 - 20,000 Based on growth and o.t.e | From 1st Line Outsourcing

    Trainee Sales Assistant Wanted - Leeds City Centre First   Line  Outsourcing is a high energy, sales firm, its fast paced innovative and it needs sales people who can keep up. If youre looking for... candidates should be: Self motivated Knowledgeable A quick learner Be comfortable working in a front facing roles, in a promotions and event environment Provide exceptional customer service Be able to ... youre career into your own hands Progression on to a business development programme Great Networking facilities First   Line  Outsourcing prides itself in providing the best service to its clients, customers and consumers its a fast moving industry and works to a high standard.  First   Line  Outsourcing allows you to take charge of your own career as a self- employed opening how good you are...

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  8. Service Desk Analyst / 1st Line Support / Customer Service

    Derbyshire, East Midlands | 60.0000 | From PTS Consulting

    PTS is working on behalf of a leading global investment bank. Our client is currently seeking to hire a service desk analyst to work within a busy Service Centre. 1st line support is apart of this... position. Candidates with a professional IT qualification, with previous experience in a service centre environment with customer service skills are encouraged to apply for this role. Role Requirement: Provide 1st level verbal and remote technical assistance to front and back office staff. You will be required to assist customers with technical issues in regards to market and international ... . The successful person will be required to trouble shoot and resolve issues or send tickets to 2nd and 3rd line support teams. You will need to provide a high level of customer care skills whilst...

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  9. 1st Line Helpdesk Analyst - Warwick - 3 Months

    Warwickshire | £10 per hour | From CPS Group UK

    ***1st Line Helpdesk Analyst - Warwick - 3 Months*** My client based in Warwick are urgently looking for a first line service desk engineer to join the team on an initial 3 month contract. The... key skills required are Windows 7 and XP knowledge Customer service skills good telephone manner Basic Active Directory If this 1st Line Helpdesk role is of interest to you please apply for an immediate response. ***1st Line Helpdesk Analyst - Warwick - 3 Months*** ***1st Line Helpdesk Analyst - Warwick - 3 Months***CPS Group (UK) Ltd is acting as an Employment Business in relation to this vacancy. This job was originally posted as www.cwjobs.co.uk/JobSeeking/1st-Line-Helpdesk-Analyst---Warwick---3-Months_job60880174 ...

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  10. 1st Line Support Engineer

    Newcastle Upon Tyne | £10 - £12 per annum | From Oscar Associates (UK) Ltd

    1st Line IT Service/Help Desk Analyst IT Service/Help Desk Analyst (1st Line) is urgently required to provide IT support to all of the company's users The position is based in Newcastle and is... requiring someone to start week commencing the 27th of October. 1st Line IT Service/Help Desk Analyst Role and Responsibilities: - Provide high-quality 1st Line IT Support - Record all incident ... of first time fix for all incidents and requests - Produce standard and ad-hoc Service reports for the Service Desk Manager Skills Required Previous experience providing 1st Line support on an IT Service Desk Knowledge of ITIL framework Strong experience using Microsoft Product suite and related applications Windows XP - 8.1, Exchange, Active Directory Good communication Strong customer/end...

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First line customer service support normally involves dealing with customers or clients directly to resolve their issues.

Who can I work for?

Most industries require someone to act as a first point of call for customers or clients, so you could work for a large global organisation or a small local company and in any sector.

Where and when can I work?

The majority of positions are office-based and you will normally work 9am – 5pm Monday to Friday. There are first line customer service positions across the country.

What can I earn?

Salaries depend on the industry you work in and what area of the country you are based in but generally you would start on around £15,000, with pay rising with experience and responsibility.

What are the benefits?

Many organisations will offer a benefits package alongside your salary, such as a pension scheme and healthcare.

Are there chances of promotion?

First line customer service assistants can move into team leader or supervisory roles and eventually look to move into management.

What will I be responsible for?

First line customer service representatives are expected to offer efficient assistance for all queries and concerns related to the business they work in, and deliver a resolution in a timely and accurate manner. You will also be responsible for escalating trickier queries up the line to senior team members or managers.

Do I need any experience?

Most companies will provide on the job training specific to the business, however some experience in customer relations is always beneficial. This could be dealing with people over the phone in a call centre to serving in a restaurant on the weekends.

What attributes are needed?

You will need to be an excellent communicator and able to clearly and confidently handle complaints and questions. You will also need to be able to work well under pressure, have a calm manner and have strong telephone and computer skills.

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