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  1. 1st Line Support / Junior Support Technician / Customer Service

    Reading | £18000 - £20000 per annum | From TEKsystems

    1st Line Support / Junior Support Technician / Customer Service 1st Line Support / Junior Support Technician / Customer Service role based in Reading. The 1st Line Support / Junior Support... be issued to some users. The 1st Line Support / Junior Support Technician / Customer Service will have ideally come from a corporate environment providing support within a specific product or technology. The successful 1st Line Support / Junior Support Technician will have great exposure of new technology and the opportunity of developing new skills in this role. This is a very long term role ... Technician will be responsible for supporting a mix of customers and internal clients, providing support within Windows 7, Outlook 2010, and Office 2010. You will be required to escalate issues to...

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  2. Service Desk Analyst / 1st Line Support / Customer Service

    Derbyshire, East Midlands | 60.0000 | From PTS Consulting

    PTS is working on behalf of a leading global investment bank. Our client is currently seeking to hire a service desk analyst to work within a busy Service Centre. 1st line support is apart of this... position. Candidates with a professional IT qualification, with previous experience in a service centre environment with customer service skills are encouraged to apply for this role. Role Requirement: Provide 1st level verbal and remote technical assistance to front and back office staff. You will be required to assist customers with technical issues in regards to market and international ... . The successful person will be required to trouble shoot and resolve issues or send tickets to 2nd and 3rd line support teams. You will need to provide a high level of customer care skills whilst...

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  3. Service Desk Analyst - 1st line, IT support / Active Directory

    Stevenage | £7 to £10 per hour | From Marcus Donald People

    Service Desk Analyst - 1st line support / call logging / Active Directory Marcus Donald People are looking for a 1st line support analyst to work for a client in Stevenage. Although IT, 1st line... logging - Remote access - Handling 1st line queries - Adding new users - Changing passwords This is a first line customer service role which you will be escalting 2nd line queries to a 2nd line team and therefore your task will be those listed above. Service Desk Analyst - 1st line, IT support / call logging / Active Directory This job was originally posted as www.cwjobs.co.uk/JobSeeking ... support experience would be ideal it is not neccessary. If you have studied IT and come from a customer service background, you will also be considered.  This position is to start immediatley so...

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  4. 1st Line Support Technician / Application Support

    Kingston Upon Thames | £20000 - £24000 per annum | From Harrington Starr

    1st Line Support Analyst - Kingston-upon-Thames / Surbiton - Financial Experience, IFA, Application Support, Software Support - £24,000 A leading provider of web based management systems for the... financial sector are looking for 2 x Application Support / Software Support / 1st Line Support Analysts to join their growing team in Kingston. The 1st Line Support Analyst will be working within the Support Team providing Software Support and basic training to the users of Intelligence Office. The day-to-day duties of the Application Support / Software Support / 1st Line Support Analysts will ... Line Support Analyst role, you will require the following skill-set: MS Office Application Support / Software Support Strong Financial Services experience (e.g. trainee paraplanner, admin support...

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  5. 1st Line Support, IT Apprentice, Junior IT Support

    Brighton | £14000 - £18000 Per Annum | From ARC IT Recruitment Ltd

    1st Line Technical Support, IT Apprentice, Junior IT Support person required for a technology specialist based in Brighton, East Sussex. Our client has a position for a 1st Line Support role to... system To be successful for this 1st Line Support role, you will need to have the following, which can have been gained through either commercial or academic means; * Experience logging customer issues * Using expertise customer service * Prior knowledge within a support desk * IT or Telecoms background * Understanding of logging issues via support mediums This is a great 1st Line Technical ... help within network issues, IT and telephony troubleshooting. Within the 1st Line Support you`ll be taking support calls, giving customer demonstrations and setting-up of new customer systems...

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  6. 1st/2nd Line Support Engineer, Essex

    Romford, Essex | £190 - £220 per day | From Kyna Associates

    IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer, Microsoft Active Directory, Microsoft Exchange, SQL, Data Analysis, Romford,... Essex. 6 month contract, £200 - £250 Daily Rate (Depending on experience) IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer with ... candidates with excellent organisation skills. The key skills and experience required for this IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support ... , flexible and organised. The roles and responsibilities of this IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer will be varied, but will...

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  7. 1st/2nd Line Support Engineer, Essex

    Romford, Essex | £190 - £220 per day | From Kyna Associates

    IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer, Microsoft Active Directory, Microsoft Exchange, SQL, Data Analysis, Romford,... Essex. 6 month contract, £200 - £250 Daily Rate (Depending on experience) IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer with ... candidates with excellent organisation skills. The key skills and experience required for this IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support ... , flexible and organised. The roles and responsibilities of this IT Service Administration Analyst, 1st line, 2nd line support, Service Desk Analyst, Application Support Engineer will be varied, but will...

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  8. Junior Support, 1st Line Support, Redbridge, Local Authorities

    Ilford, Essex | Unspecified | From Executive Resource Group.

    Junior Support, 1st Line Support, Redbridge, Local Authorities 1st Line support contractor required for an initial 3 month contract to be based from my clients offices in Redbridge. To be... considered you must poses the following; To provide 1st line support to system users over the telephone & email and routing complex service requests to 2nd and 3rd support officers as appropriate . Maintaining helpdesk records, keeping users informed on progress and maintaining good customer relations. . Preparing statistical information on helpdesk activity . Carrying out routine helpdesk ... and experience to be an asset to my client, please send a copy of your up to date CV to r.perks@erg-uk.com . Junior Support, 1st Line Support, Redbridge, Local Authorities This job was originally...

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  9. IT SUPPORT ENGINEER

    Burgess Hill | - £18k-£21k | From Owen Daniels Consultancy

    1st Line Support Engineer / Service Desk Analyst £21k basic + bonus + pension + healthcare+ flexi bens + holiday (31 DAYS) West Sussex Are you a 1st Line Support Engineer providing... role you must be able to show strong you have good Infrastructure/server skills. Purpose of Role for 1st Line Support Engineer are:  As a member of the Support Services team, you will play a key role in the delivery of high quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service.  This position of the 1st Line Support Engineer requires strong communication skills, along with troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong inter...

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  10. SC or DV Service Desk/ Help Desk/ First Line Support Analyst

    Reading | £110.00 - £120.00 per day | From Global Technology Solutions Ltd

    SC or DV Service Desk/ Help Desk/ First Line Support Analyst (This job is only open to candidates with current Security Clearance) You will provide 1st Line telephone and e-mail ICT support to... approximately 8000 end users as a Service Desk Technical Remote Specialist. This role as a Service Desk/ Help Desk/ 1st Line Support Analyst requires exceptional customer service skills ... a Service Desk/ Help Desk/ 1st Line Support Analyst you will: Provide Helpdesk/Web support through remote tools, telephone assistance and email support. Have ownership and management of all calls taken ... FAQs and supporting documentation for Knowledge base inclusion. DETAILED JOB DESCRIPTION: *The candidate for this Service Desk/ Help Desk/ 1st Line Support Analyst role must have previous experience...

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First line customer service support normally involves dealing with customers or clients directly to resolve their issues.

Who can I work for?

Most industries require someone to act as a first point of call for customers or clients, so you could work for a large global organisation or a small local company and in any sector.

Where and when can I work?

The majority of positions are office-based and you will normally work 9am – 5pm Monday to Friday. There are first line customer service positions across the country.

What can I earn?

Salaries depend on the industry you work in and what area of the country you are based in but generally you would start on around £15,000, with pay rising with experience and responsibility.

What are the benefits?

Many organisations will offer a benefits package alongside your salary, such as a pension scheme and healthcare.

Are there chances of promotion?

First line customer service assistants can move into team leader or supervisory roles and eventually look to move into management.

What will I be responsible for?

First line customer service representatives are expected to offer efficient assistance for all queries and concerns related to the business they work in, and deliver a resolution in a timely and accurate manner. You will also be responsible for escalating trickier queries up the line to senior team members or managers.

Do I need any experience?

Most companies will provide on the job training specific to the business, however some experience in customer relations is always beneficial. This could be dealing with people over the phone in a call centre to serving in a restaurant on the weekends.

What attributes are needed?

You will need to be an excellent communicator and able to clearly and confidently handle complaints and questions. You will also need to be able to work well under pressure, have a calm manner and have strong telephone and computer skills.

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