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  1. 1st Line Support and Customer Service

    Epsom | From £25,000 to £35,000 per annum | From E PERSONNEL LIMITED

    A dynamic and expanding IT Company based in Epsom. A fantastic opportunity to work within a fast paced environment, now seeking a 1st Line Support and Customer Service Executive. This is a full... time permanent role, based in central Epsom, Surrey paying between £25-30k depending on experience. Main duties of the 1st Line Support and Customer Service Executive are: Respond to live support ... priority cases to 2nd line support where necessary Understand and meet client needs To be successful as the 1st Line Support and Customer Service Executive you will: Have commercial experience in hand coding HTML Have an excellent understanding of the constraints and limitations of HTML for email Provide 1st line support via telephone live chat and email Have an excellent technical... More

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  2. IT Customer service - 1st line support - entry level

    Derby | £8.63 - £11.25 per hour | From Lorien Resourcing

    Service Desk -1st Line Support Our client, a large international banking and financial services company, has a number of requirements for Service Desk Analysts to operate their help desk. The... role of Service Desk Analyst will be to provide 1st line support, duties include: - Troubleshooting hardware and software issues face to face and over the phone - Installing and configuring software applications - Logging calls - Escalating more complex issues to 2nd and 3rd line support team The contract is initially for 6 months but the company are looking to extend this for ... job was originally posted as www.cwjobs.co.uk/JobSeeking/IT-Customer-service---1st-line-support---entry-level_job60137585 ... More

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  3. 1st Line Customer Service

    Lichfield | £15000 - £16000/annum | From Pertemps

    Due to the continued expansion of our Lichfield based client we are looking to recruit a number of front Line Help Desk advisors to join the business on a fixed term contract for a period of 6... months initially with potential for extension beyond this point. The position will be working within the Technical Service department providing first line support to all incoming enquires from customers, being the main point of contact to take the first line requests and enter the requests into the internal scheduling system. This position would suit someone with previous customer service within a customer care environment. In return you can expect a competitive basic salary of £15,000 - £16,000pa, 23 days holiday, contributory pension, life insurance and health care. If... More

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  4. Service Desk Analyst / 1st Line Support / Customer Service

    Derbyshire, East Midlands | 60.0000 | From PTS Consulting

    PTS is working on behalf of a leading global investment bank. Our client is currently seeking to hire a service desk analyst to work within a busy Service Centre. 1st line support is apart of this... position. Candidates with a professional IT qualification, with previous experience in a service centre environment with customer service skills are encouraged to apply for this role. Role Requirement: Provide 1st level verbal and remote technical assistance to front and back office staff. You will be required to assist customers with technical issues in regards to market and international ... . The successful person will be required to trouble shoot and resolve issues or send tickets to 2nd and 3rd line support teams. You will need to provide a high level of customer care skills whilst... More

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  5. 1st Line Service Desk

    North Yorkshire | £11.00 - £14.00 per hour | From Spring Technology

    1st Line Support/ 1st Line Service Desk Can you interview immediately for a 1st Line Service Desk Support position based in North Yorkshire? Looking for skills in Microsoft Office, Microsoft... Exchange * LANDesk - Logging Queries * Excellent Communication * Excellent Customer Service The position is a great opportunity to gain experience in a corporate environment, and develop good 1st line technical/customer service skills. Spring Technology is acting as an Employment Business in relation to this vacancy. Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds. This job was originally posted as www.totaljobs.com/JobSeeking/1st-Line-Service-Desk_job59936171 ... More

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  6. Service Desk Analyst

    Teddington, Middlesex | £100 per day | From Connectus

    A 1st Line/Helpdesk Support Analyst is required for an immediate start, based in Hampton Hill, Middlesex. For this position the 1st line/helpdesk support analyst will be required to provide call... logging and basic troubleshooting on a 1st line level, escalating more complex issues onto the 2nd line team. You will need previous experience within a 1st line support/customer service environment with a good all round basic knowledge of IT. This role is to start on Monday and will pay £100 per day (ltd/umbrella) dependant on experience. To apply for this position, candidates must be ... /Service-Desk-Analyst_job60128170 ... More

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  7. 1st Line Support Officers

    UK-Walsall | £10.00 - £12.00/Hour | From CareerBuilder

    1st line, first line, help desk, support analyst, 1st line support officer, 1st line support analyst My client is currently looking for a 1st line support officer to work on a contract basis... and provide guidance to customers Handle customer complaints, recording issues and ensuring problems are resolved. You must have 1st line, help desk or service desk experience to apply If you're ... until end of Sept 2014. Rate £10-12 phr Responsible for the delivery as a team member of the Service Desk team which provides first line ICT support, ensuring service performance is within established parameters. Providing first line support and overseeing and monitoring handover to second line support. Providing day to day support, guidance and mentoring to all customers The role... More

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  8. 1st Line /2nd Line/ Technical Support Engineer

    Maidstone | £18000 - £25000 per annum + benefits | From Global Technology Solutions Ltd

    1st Line/ 2nd Line/ Help Desk/ Technical Support Engineer We are looking for candidates with good 1st Line, 2nd Line or Service Desk experience to work for this market leading company who... specialise in Internet Security solutions and Managed Services. The role of the 1st Line/ 2nd Line/ Technical Support Engineers is to provide support for customers in our busy Secure Operations Centre. It is essential that you are able to work under pressure and possess good customer service and communication skills as well as having a logical and methodical approach to troubleshooting ... management for clients, providing a single point of contact for customers to escalate issues If you have previous experience in 1st Line, 2nd Line or Technical Support in an IT environment... More

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  9. 1st Line /2nd Line/ Technical Support Engineer

    Maidstone | £18000 - £25000 per annum + benefits | From Global Technology Solutions Ltd

    1st Line/ 2nd Line/ Help Desk/ Technical Support Engineer We are looking for candidates with good 1st Line, 2nd Line or Service Desk experience to work for this market leading company who... specialise in Internet Security solutions and Managed Services. The role of the 1st Line/ 2nd Line/ Technical Support Engineers is to provide support for customers in our busy Secure Operations Centre. It is essential that you are able to work under pressure and possess good customer service and communication skills as well as having a logical and methodical approach to troubleshooting ... ? Proactive Technical account management for clients, providing a single point of contact for customers to escalate issues If you have previous experience in 1st Line, 2nd Line or Technical Support in... More

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  10. Apple Mac/PC 1st Line IT Service Desk Analyst

    Central London / West End | £21000 - £24000 per annum + benefits | From Eligo Recruitment

    Apple Mac/PC 1st line Cross-Platform Service Desk Analyst - supporting Apple Macintosh OSX, PC, Apple Mac, Windows providing 1st line IT software and hardware Apple Mac/PC telephone Helpdesk and.... Fantastic working environment and commitment to individual training and progression. The successful Apple Mac/PC 1st line Cross-Platform Service Desk Analyst will have proven customer service skills ... CS5, Outlook 2007 and 2011, Microsoft Lync and adhering to Servicedesk SLAs. As Apple Mac/PC 1st line Cross-Platform Help Desk Analyst you will be joining an established 1st line Service Desk team ... Macintosh and Windows IT users in a creative fast moving media environment. As Apple Mac/PC 1st line Cross-Platform Service Desk Analyst you will provide Mac/PC 1st line IT Helpdesk Support using... More

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First line customer service support normally involves dealing with customers or clients directly to resolve their issues.

Who can I work for?

Most industries require someone to act as a first point of call for customers or clients, so you could work for a large global organisation or a small local company and in any sector.

Where and when can I work?

The majority of positions are office-based and you will normally work 9am – 5pm Monday to Friday. There are first line customer service positions across the country.

What can I earn?

Salaries depend on the industry you work in and what area of the country you are based in but generally you would start on around £15,000, with pay rising with experience and responsibility.

What are the benefits?

Many organisations will offer a benefits package alongside your salary, such as a pension scheme and healthcare.

Are there chances of promotion?

First line customer service assistants can move into team leader or supervisory roles and eventually look to move into management.

What will I be responsible for?

First line customer service representatives are expected to offer efficient assistance for all queries and concerns related to the business they work in, and deliver a resolution in a timely and accurate manner. You will also be responsible for escalating trickier queries up the line to senior team members or managers.

Do I need any experience?

Most companies will provide on the job training specific to the business, however some experience in customer relations is always beneficial. This could be dealing with people over the phone in a call centre to serving in a restaurant on the weekends.

What attributes are needed?

You will need to be an excellent communicator and able to clearly and confidently handle complaints and questions. You will also need to be able to work well under pressure, have a calm manner and have strong telephone and computer skills.

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