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1St Line Customer Service Jobs

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  1. 1st Line Technical Support Customer Service

    London | From £14 to £14 per hour | From Clear Futures Recruitment

    Our client a leading niche telecoms company are seeking an experienced Customer Service Specialist to join their team on a temporary maternity contract. As the Customer Service Specialist you will... be responsible for providing the first  level of technical support for products and services.  This position will work with customers and internal support teams to assist with trouble shooting and problem resolution. Duties as the 1 st line support will include Analyse customer's issues and questions, including inoperability or inaccessibility of a system, module or function. Take ... ..) You will ideally have a minimum of 2 years experience working in the telecommunications industry with strong customer service experience.  Be able to prioritise and handle multiple tasks...

  2. 1st Line Support Officer, Service Desk Analyst, IT Customer Support

    Oxfordshire | Unspecified | From Haybrook IT Resourcing Ltd

    A 1st Line Support Officer is required to provide IT Support for an expanding companies' internal users on their desktop environment. We are looking for a capable, resourceful and flexible 1st... Line Support Officer who shares a real commitment to helping customers. The 1st Line Support Officer will be involved in diverse challenges, requiring first line call handling to provide First Line Solutions to IT issues. Crucially, within IT Customer Support, the successful 1st Line Support Officer will be confident to pass on any issues that cannot be resolved to the relevant Support Team. As such, great Customer Skills will be essential to successfully provide excellent IT Customer Support. If you are a 1st Line Support Officer with a strong Customer Experience and the above skills we'd...

  3. Customer Service & Sales Assistants Wanted

    Leeds | 17,000 - 22,000 Based on o.t.e | From 1st Line Outsourcing

    Customer Service & Sales Assistant - Immediate Start Are You Looking to Kick-start Your Career in the Business World? Customer Service, Retail or Sales Experience? Excited to be part of a... Business Environment! Location: Leeds, city centre First   Line  Outsourcing is a sales and marketing company, focused on delivering outstanding customer service, sales and promotions acquisitions on behalf of internationally renowned clients. Were looking for a handful of enthusiastic customer service orientated Sales Assistants for our in-store promotions and events. Ideally applicants ... the middleman connecting well-known clients to their customer base, through face-to-face interaction. What separates  First   Line  Outsourcing from many of our competitors is the fact we build all our clients...

  4. Sales Assistant - Leeds

    Bradford | 16,000 - 20,000 Based on growth and o.t.e | From 1st Line Outsourcing

    Trainee Sales Assistant Wanted - Leeds City Centre First   Line  Outsourcing is a high energy, sales firm, its fast paced innovative and it needs sales people who can keep up. If youre looking for... candidates should be: Self motivated Knowledgeable A quick learner Be comfortable working in a front facing roles, in a promotions and event environment Provide exceptional customer service Be able to ... youre career into your own hands Progression on to a business development programme Great Networking facilities First   Line  Outsourcing prides itself in providing the best service to its clients, customers and consumers its a fast moving industry and works to a high standard.  First   Line  Outsourcing allows you to take charge of your own career as a self- employed opening how good you are...

  5. Retail & Customer Service Sales Assistant

    Bradford | 17,000 - 22,000 Based on o.t.e | From 1st Line Outsourcing

    Customer Service & Sales Assistant - Immediate Start Are You Looking to Kick-start Your Career in the Business World? Customer Service, Retail or Sales Experience? Excited to be part of a... Business Environment! Location: Leeds, city centre First   Line  Outsourcing is a sales and marketing company, focused on delivering outstanding customer service, sales and promotions acquisitions on behalf of internationally renowned clients. Were looking for a handful of enthusiastic customer service orientated Sales Assistants for our in-store promotions and events. Ideally applicants ... the middleman connecting well-known clients to their customer base, through face-to-face interaction. What separates  First   Line  Outsourcing from many of our competitors is the fact we build all our clients...

  6. Service Desk Analyst / 1st Line Support / Customer Service

    Derbyshire, East Midlands | 60.0000 | From PTS Consulting

    PTS is working on behalf of a leading global investment bank. Our client is currently seeking to hire a service desk analyst to work within a busy Service Centre. 1st line support is apart of this... position. Candidates with a professional IT qualification, with previous experience in a service centre environment with customer service skills are encouraged to apply for this role. Role Requirement: Provide 1st level verbal and remote technical assistance to front and back office staff. You will be required to assist customers with technical issues in regards to market and international ... . The successful person will be required to trouble shoot and resolve issues or send tickets to 2nd and 3rd line support teams. You will need to provide a high level of customer care skills whilst...

  7. 1st Line Support Engineer

    London | £18000 to £25000 per annum | From ENTERPRISE RECRUITMENT LTD

    1st Line Support Engineer A thriving network solutions company specialising in trade is seeking TWO 1st line Support engineers to join their thoroughbred team. As a 1st line Support Engineer you.... You will have excellent knowledge of Word, Excel and Outlook and ideally some experience in a customer service environment. A Cisco CCNA qualification is highly desired, but not essential. 1st Line ... and external customer enquiries. You will log incidents and escalate to 2nd and 3rd line support teams where appropriate. In this 1st line support role, you will be the first port of call for customers and will respond to queries and questions via email or over the phone. You will maintain the internal incident database and will drive to deliver an outstanding customer service. The ideal 1st...

  8. 1st Line Support, Support Analyst (Graduate or trainee)

    Brighton | £14000 - £18000 Per Annum | From ARC IT Recruitment Ltd

    1st Line Technical Support, IT Apprentice, (Graduate or trainee), Junior IT Support person required for a technology specialist based in Brighton, East Sussex. Our client has a position for a 1st... Line Support role to help within network issues, IT and telephony troubleshooting. Using your academic or commercial experience you'll be taking support calls, giving customer demonstrations and setting-up of new customer systems within this 1st Line Support role. Your responsibilities will include; - Initiating customer demonstrations where required - Creating new set-up's for IT and phone systems - Adhere to escalation procedures - Working closely with support system To be successful for this 1st Line Support role, you will need to have the following, which can have been gained through...

  9. 1st Line Support, Support Analyst (Graduate or trainee)

    Brighton | £14000 - £18000 Per Annum | From ARC IT Recruitment Ltd

    1st Line Technical Support, IT Apprentice, (Graduate or trainee), Junior IT Support person required for a technology specialist based in Brighton, East Sussex. Our client has a position for a 1st... Line Support role to help within network issues, IT and telephony troubleshooting. Using your academic or commercial experience you'll be taking support calls, giving customer demonstrations and setting-up of new customer systems within this 1st Line Support role. Your responsibilities will include; - Initiating customer demonstrations where required - Creating new set-up's for IT and phone systems - Adhere to escalation procedures - Working closely with support system To be successful for this 1st Line Support role, you will need to have the following, which can have been gained through...

  10. Service Desk Analyst (1st Line Support)

    Colchester | - £25k-£35k | From Reed Technology Leadership Practice

    Service Desk Analyst (1st Line Support), Colchester- £25k to £35k pa Keyword: Service desk, Helpdesk, 1st Line Support, IT Support A very well respected business is looking for an ambitious... Service Desk Analyst (1st Line Support) to deliver a first class technical support service. My client is looking for experienced service desk analysts that are customer minded and are looking for ... level customer service Key Skills for the Service Desk Analyst (1st Line Support) 1st Line & 2nd Line Support Experience MS Office 2007 Windows 7, Windows XP Migration Microsoft Exchange Support ... . Position- Service Desk Analyst (1st Line Support) Location- Colchester Salary- £25k to £35k per annum dependant on experience Responsibilities for the Service Desk Analyst (1st Line Support...

First line customer service support normally involves dealing with customers or clients directly to resolve their issues.

Who can I work for?

Most industries require someone to act as a first point of call for customers or clients, so you could work for a large global organisation or a small local company and in any sector.

Where and when can I work?

The majority of positions are office-based and you will normally work 9am – 5pm Monday to Friday. There are first line customer service positions across the country.

What can I earn?

Salaries depend on the industry you work in and what area of the country you are based in but generally you would start on around £15,000, with pay rising with experience and responsibility.

What are the benefits?

Many organisations will offer a benefits package alongside your salary, such as a pension scheme and healthcare.

Are there chances of promotion?

First line customer service assistants can move into team leader or supervisory roles and eventually look to move into management.

What will I be responsible for?

First line customer service representatives are expected to offer efficient assistance for all queries and concerns related to the business they work in, and deliver a resolution in a timely and accurate manner. You will also be responsible for escalating trickier queries up the line to senior team members or managers.

Do I need any experience?

Most companies will provide on the job training specific to the business, however some experience in customer relations is always beneficial. This could be dealing with people over the phone in a call centre to serving in a restaurant on the weekends.

What attributes are needed?

You will need to be an excellent communicator and able to clearly and confidently handle complaints and questions. You will also need to be able to work well under pressure, have a calm manner and have strong telephone and computer skills.

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