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SimkissGuy Recruitment Ltd
B4, Birmingham, West Midlands (County)
Are you an ambitious individual looking to further your administrative and coordination career in a truly fast-paced and customer focused environment? Do you enjoy being part of a dynamic team, where every individual is valued? We have an excellent new opportunity for a hardworking Customer Service Advisor to join an incredibly forward-think ener
Job Source: SimkissGuy Recruitment LtdAdecco
United Kingdom
HYBGRID Customer Support Administrator Permanent Warwick Competitive Salary Great benefits: 25 days AL, Adecco are currently recruiting for a well-established client based in Warwick, This company offers a great benefits package, working environment and opportunity to work from home after training. Duties Action amendment requests to system builds
Job Source: AdeccoHariley Solutions
Brownhills, Walsall
Brownhills Temporary - Permanent Full Time Monday - Friday 8am - 5pm (42.5 hours) £27,066 p/a Working as part of the sales team in a sales environment. Answering the telephone politely and efficiently. Accurately booking customer orders, sourcing products where required. Dealing with customer service and sales enquiries promptly and professionally
Job Source: Hariley Solutions212 Recruitment
Cannock, Staffordshire
We are pleased to be recruiting for an experienced Customer Service Advisor to join our clients team on a permanent basis located in Cannock. As part of the Customer Service Team, the role will involve: * Managing & responding to incoming calls, emails and online chat queries * Managing order portals ensuring all information is kept up to date * De
Job Source: 212 RecruitmentMidas Recruitment
Birmingham
Suited to a customer-focused Customer Service Advisor that is renowned for delivering a seamless service, this is a fantastic opening within a family-run business. Always putting the customer at the heart, this firm places great importance on the customer journey and ensures their experience is always 5-star! The way they achieve this is by bring
Job Source: Midas RecruitmentMainstay Recruitment Solutions Ltd
Wolverhampton
We are recruiting for one of our established clients for a Customer Service Advisor based in Wolverhampton. Our client is a global organisation with offices around the world who offer great opportunities for career progression. You will be joining a diverse team that are passionate about delivering an exceptional experience to their customers and
Job Source: Mainstay Recruitment Solutions LtdKelly Services
Lichfield
Are you a Customer Service Professional looking for a new opportunity? Do you have a passion for delivering a first in class customer experience? Want to work for a successful global business? If so, this could be the perfect opportunity for you! My client, a market-leading vehicle cleaning and hygiene products manufacturer, is currently recruiting
Job Source: Kelly ServicesAdecco
Warwickshire
HYBGRID Customer Support Administrator Permanent Warwick Competitive Salary Great benefits: 25 days AL, Adecco are currently recruiting for a well-established client based in Warwick, This company offers a great benefits package, working environment and opportunity to work from home after training. Duties Action amendment requests to system
Job Source: AdeccoLichfield
Our client, based near Lichfield are looking for an experienced Customer Service Coordinator to join their company on a full time, Permanent basis. Working for a well-known brand that offers great benefits including Private Healthcare and 33 days holiday, what's not to love!The ideal candidate will be the first point of contact for our customers, handling inquiries with professionalism and providing comprehensive support. You will manage orders, coordinate logistics, and ensure a seamless customer experience.Day to Day of the role:• Handle incoming calls, emails, WhatsApp, and social media messages promptly and professionally.• Provide first-line resolution to customer queries related to sales, technical issues, marketing, and national accounts.• Manage franchisee orders through the order portal, including documentation, shipments, and haulier logistics.• Process national account portal orders and emailed purchase orders, ensuring timely and quality delivery.• Address and resolve complaints, recording all information and tracking progress in Sage CRM.• Conduct outbound calls to the franchisee network to collect feedback and record in Sage CRM.• Collaborate with internal departments to resolve operational issues and improve processes.• Administer invoices, credit notes, and assist with month-end processes.• Continuously seek opportunities to enhance systems and customer experience.• Maintain and update information on order portals, websites, and databases using WordPress, Magento, and Access database systems.• Provide accurate and up-to-date technical and product information to franchisees, customers, and internal staff.• Manage departmental knowledge management systems to ensure the capability to give accurate real-time information.• Handle special order requests, raw material inquiries, and product concept communications.• Coordinate valeting course bookings, process payments, and liaise with stakeholders, addressing any concerns with course occupancy.• Independently manage allocated projects and tasks.Required Skills & Qualifications:• Proven experience in customer service or a similar role.• Proficiency in handling customer inquiries across various platforms including phone, email, and social media.• Familiarity with order management and logistics coordination.• Competence in using CRM systems, preferably Sage CRM.• Strong organisational skills and the ability to manage multiple tasks simultaneously.• Excellent communication and interpersonal skills.• Knowledge of WordPress, Magento, and Access database systems is advantageous.• Ability to work independently and as part of a team on projects and tasks.Benefits:• Great working environment; collaborative and supportive with lots of variety• Companywide training programme to develop key skills• 25 days holiday plus bank holidays• Non-contributory private health care and critical illness cover• Generous contributory pension scheme Life assurance at three times salary• Employee assistance programme• Staff purchase scheme - take home products for FREETo apply for the Customer Service Coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
For more information on this opportunity or any other local roles please call REED Wolverhampton today to discuss your CV.
Customer Service Advisor jobs in Lichfield
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