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HR Advisor, UK & EU Retail
REPORTS TO: HR Manager
Role Summary
This role sits in URBN, our shared service function within the HR & Talent Department. URBN supports and works across all business areas across our brands Urban Outfitters, Anthropologie & Free People.
This is a pivotal role within the Retail HR team, supporting our retail populatio
The secret to our success? It’s our Retail Advisors. Join one of our O2 stores and you’ll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career.
Whether this is your first Retail Advisor role - or you’re looking to ta
The secret to our success? It’s our Retail Advisors. Join one of our O2 stores and you’ll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career.
Whether this is your first Retail Advisor role - or you’re looking to ta
The secret to our success? It’s our Retail Advisors. Join one of our O2 stores and you’ll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career.
Whether this is your first Retail Advisor role - or you’re looking to ta
The secret to our success? It’s our Retail Advisors. Join one of our O2 stores and you’ll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career.
Whether this is your first Retail Advisor role - or you’re looking to ta
The secret to our success? It’s our Retail Advisors. Join one of our O2 stores and you’ll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career.
Whether this is your first Retail Advisor role - or you’re looking to ta
The secret to our success? It’s our Retail Advisors. Join one of our O2 stores and you’ll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career.
Whether this is your first Retail Advisor role - or you’re looking to ta
The secret to our success? It’s our Retail Advisors. Join one of our O2 stores and you’ll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career.
Whether this is your first Retail Advisor role - or you’re looking to ta
Job Source: Virgin Media O2
HR Advisor, Retail
London
Job DescriptionHR Advisor, UK & EU Retail REPORTS TO: HR ManagerRole SummaryThis role sits in URBN, our shared service function within the HR & Talent Department. URBN supports and works across all business areas across our brands Urban Outfitters, Anthropologie & Free People.This is a pivotal role within the Retail HR team, supporting our retail populations across the UK and Europe. It reports into the HR Manager and works closely with the retail Talent team. Building strong relationships with the retail teams will be critical to the success of this role.The ideal candidate will already be working at HR Advisor level, ideally for a retailer. Personality and approach will be as important as your experience. You need to be resilient, driven and focused on achieving results. Building strong relationships with the store teams will be critical to the success of this role.What You’ll Be Doing:Employee RelationsAct as a point of contact for all retail HR-related queriesProvide Employee Relations advice to employees and line managers, ensuring a best practice approachEnsure all issues are dealt with following Company policyWork closely with other HR colleagues to monitor, review and update all policies, ensuring they reflect the commercial needs of the business Ensure URBN is compliant with all UK and European employment law and proactively seek updates Prepare and issue correspondence in relation to ER casesCommunicate all ER case information to the HR Coordinator to ensure all trackers are kept up-to-dateLearning & DevelopmentSupport the HR and L&D team in the preparation and the delivery of all training coursesConduct training-needs-analysis for retail employees and suggesting training opportunities to match business needsSupport co-ordination and roll-out of annual HR processes, driving improvements to the appraisal process and providing support to line managers Proactively identify performance issues with line managers and recommending a best practice approach, providing support as appropriatePartner with the HR Coordinator to manage the induction and onboarding process for new startersReward & EngagementSupport with the annual Engagement Survey process and use the findings to inform your relationship building and actionsUnderstand and be knowledgeable on reward and benefits for UK and EU retail populations, leading communication to employees in a pro-active and engaging mannerBuild a comprehensive knowledge of the pay and benefits structures internally and benchmark against competitors, reporting findings on a quarterly basisManage employee wellbeing initiatives for RetailAdhoc Review the monthly payroll spreadsheets to ensure accuracy and timeliness of communication to the Payroll departmentIn collaboration with the HR Coordinator and HR Advisor’s, conduct exit interviews for retail management employees, flagging issues and reporting findings on a quarterly basis to the HR Manager’sAnalysis of HR KPI’s and reporting of data – monthly, bi-annually and annuallySupport the HR Manager to ensure compliance with sponsor license requirements and right to work processes Participating in adhoc HR projects with the teamWhat You’ll Need:Preferably experience as a HR Advisor in fast-paced, creative businessSolid understanding of employment law, CIPD qualified or training to be Robust enough to combine a creative, innovative approach with commercial ideasSelf-motivated with the ability to work under minimal supervision and guidanceStrongly results driven and delivery focusedAbility to build strong, credible relationships quickly and to be trusted at all levelsHigh attention to detail and quick at identifying prioritiesStrong analytical skills and an interest in reportingAbility to work under pressure and meet deadlinesExcellent written and verbal communication skills and ability to deliver with impact, along with excellent listening and questioning skillsExcellent Microsoft office skills (PowerPoint, Word, Excel)The PerksWork-life balance:Flexible start and finish timesBring your dog to work Wellbeing:Employees Assistance program to support with mental, physical and financial healthFully equipped free gym and on-site wellness room in Brick Lane and 50% discount off external gym membershipsPrivate Medical InsuranceEmployee Discount:Up to 40% off at all URBN Brands (Urban Outfitters, Anthropologie, Free People and more!)Community:One paid day to either volunteer or fundraise for a charity of your choiceTravel:Cycle to work scheme, season ticket loanContinued Development:We offer structured support within the business alongside continued learning and development