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Lawrence Harvey
greater london, england, United Kingdom
A global insurance firm are looking to expand their team in London. Our client is currently looking for a passionate Service Delivery manager with experience in infrastructure and operations to realize their own vision on managing and delivering projects for their group IT services team. This is about bringing unique ideas to the table, not working
Job Source: Lawrence HarveyPremier Group Recruitment
Staines-upon-Thames, England, United Kingdom
Role : Service Delivery Manager Location : Staines-Upon-Thames Salary : Up to £50,000 Hybrid : 2 days on site per week A key client of ours reached out today looking to fill an urgent Service Delivery Manager position on a Permanent basis. This is ideal for someone who has an understanding of the change and release management process. You’ll be
Job Source: Premier Group RecruitmentNHS Professionals
Watford
Job Title: Service Delivery Manager Location: Watford Hospital, Vicarage Road, WD18 0HB Trust: West Hertfordshire Hospitals NHS Trust Job Type/Shift Patterns: Full time, Monday - Friday between 9:00am - 5:30pm, 37.5 hours a week (Hybrid, 2-3 days working on-site, rest days Working from Home) Pay Rate: £30.16/Hr. JOB SUMMARY: To lead the servic
Job Source: NHS ProfessionalsSS&C Technologies
London Area, United Kingdom
SS&C GIDS SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing
Job Source: SS&C TechnologiesIntersoft
egham, england, United Kingdom
Job title: Service Delivery Manager Location: Egham, Surrey, UK Salary: £45,000 per annum (DOE) Working hours: 35 hours a week, flexible between 8:00am to 6:00pm Hybrid Working: A minimum of 2 days a week in the office is required Reporting to: Head of Testing & Service Delivery Intersoft is an award-winning delivery management software pro
Job Source: IntersoftCognitive Group | Part of the Focus Cloud Group
, United Kingdom
SERVICE DELIVERY MANAGER £62K + BONUS AND BENEFITS HYBRID - CHELTENHAM OFFICE SC CLEARANCE I'm working with a global, professional services organisation who have a strong presence in the public sector. This role will specifically be required with a high-security client and candidates must be eligible for SC Clearance. This position will be respon
Job Source: Cognitive Group | Part of the Focus Cloud GroupRandstad Perm Professionals
London
Are you passionate about customer success and software solutions? A leading global company is seeking a dynamic and proactive Service Delivery Manager II to join our Pro Advisor team. In this role, you'll partner with Account Managers to activate customer subscriptions, accelerate adoption of our products, and ensure a seamless customer journey fr
Job Source: Randstad Perm ProfessionalsDMA Group
Livesey
Service Delivery Manager South East London Salary: £35k-£40k, plus company car, bonus, pension, and healthcare Hours: 40 hours per week, Monday to Friday, plus 1 in 4 Saturdays Are you an experienced Manager from Logistics and Operations? Are you a natural leader? Have you managed health and safety? if so, please read on The Role: This role
Job Source: DMA GroupLondon Area, United Kingdom
Excellent opportunity for Service Delivery Manager to be part of our Cloud Infrastructure & Security services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End User Computing, Service Desk, Network Services and Environment Management Services.
Key Responsibilities
Service Delivery for large Digital Workplace Services account spread across the globe
Client facing role in UK and first point of contact for any service delivery issues
Responsible for maintaining a healthy relationship with the client, managing and growing the portfolio across all the client locations
Connect with all key client stake holders across the globe to understand any challenges or issues in the respective region
Establish the weekly and monthly connects with client as per governance model to keep them updated on the program progress, Deliverables, highlight any potential risks
Respond to customers’ queries and complaints, escalate when necessary and ensure corrective action is taken
Seek and analyze customer feedback at desired intervals and initiate ways to improve the customer satisfaction survey score
Ability to elicit cooperation from a wide range of internal stakeholders including functional groups and management
Ability to work well under pressure and prioritize tasks.
Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.
Anticipate details of future projects by communicating directly with clients and staying informed of relevant trends and industry news.
Implement and use Cognizant best practices like Zero Operational Error Framework, Floor Management and change management methodology
Promote Cognizant Operations maturity model to enable best in class service
Ensure sufficient resources/staff are available to deliver required services to client
Review automation, transformation plans to ensure they are in line with the proposal
Responsible for budget estimation, planning and allocation
Assess revenue loss due to resourcing challenges
Prepare and review the margin optimization plan in bring in efficiencies
Key Skills and Experience:
Strong understanding of Service desk, Deskside support, Unified Command Center
Experience in managing multi culture teams across countries
Should have executed large/medium service desk and deskside support transitions
Digital Experience Tools – Nexthink implementation, Digihub and Chatbot tools
Integrations within the digital experience tools and with ticketing tool
Good track record of automation and transformation implementation
Experience in managing implementation of Smart Centres, Smart lockers and Vending Machines
Exposure to service now projects implementation – HAM Pro, BCM/IRM and CMDB
Extensive experience in working with deskside support partner organisations on contract flow down terms, adhoc business requirements, PC refresh projects.
Experience in managing service delivery in Retail sector would be an added advantage.
At Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration and efficiency within a framework of stimulating objectives and a passion for delivering the best to our customers.
You will be joining a network of some of the most creative, innovative and dedicated people in the industry with ample opportunities to learn and develop your career.
Our Associates are chosen for their attitude, skills, knowledge and enthusiasm but above all, their belief that anything is possible.
Cognizant is an equal opportunities employer and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions or trade union membership
Email Alert for Service Delivery Manager jobs in London Area, United Kingdom
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