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Aspire Defence Services Ltd
Tidworth
Do you have a passion for delivering quality customer service? Are you a natural leader that has a talent for inspiring teams? As the Call Centre Manager, you will be the driving force behind the team, ensuring the achievement of KPIs and meeting the needs of both our internal and external customers. Your role will involve the adaptation and devel
Job Source: Aspire Defence Services LtdHONOR
reading
Job Description About HONOR HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&D, it is committed to developing technology that empowers people around the globe
Job Source: HONORTalent Solutions Network
greater manchester
Job Description Position: Call Centre Team Manager Location: Wigan (3 days per week in the office) Salary: £37,000 - 47,0000 The company: This is an opportunity to join a genuine market leader and growing organisation that invests in your personal and career development, health and wellbeing and general happiness at work. The role: This is not
Job Source: Talent Solutions NetworkPertemps Glasgow
Kilmarnock
Customer Service Agents Pertemps are currently working with an Ayrshire based financial services company, who are looking for Customer Service Agents to join their busy teams. We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. If you have a background working withi
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Cheadle
Title: Call Centre Agent - Join a Thriving Manufacturing Team! Are you a dynamic and energetic sales professional looking for a new opportunity? Are you experienced in working in a call centre and thrive in a fast-paced environment? If so, we have the perfect role for you! My client is one of the leading manufacturers in the industry, we are seekin
Job Source: AdeccoOsborne Appointments
Edgware
Are you an experience Call Centre Agent looking for an exciting and new opportunity? Would you like to work with a friendly and ambitious team? OA are currently recruiting for a Call Centre Team Lead to join a reputable business that has a portfolio of clients across FMCG, Financial Services and leading brands. This role will be based in their E
Job Source: Osborne AppointmentsLSH Auto - Mercedes Benz
stockport
We have a great opportunity for a Contact Centre Agent to join our Customer Experience Centre, based in our flagship dealership in Stockport. This is a full-time role, office based. Hours 40 Monday - Saturday (rota) Salary £24,232 Plus OTE Bonus Benefits: Colleague Referral Scheme (£500 - £1000) A range of Mercedes Benz training and leadership prog
Job Source: LSH Auto - Mercedes BenzAd Warrior
Grimsby
Outbound Call Centre Advisor Job Type Full Time, Fixed Term Contract Location : Grimsby, DN31 2LJ Salary: £22,010.00 - £23,429.00 per annum Do you enjoy a challenge whilst having the resilience to gather important data via various multiple channels? If the answer is yes, then they would love to meet you. The company are looking for several Outbou
Job Source: Ad WarriorManchester
Call Centre Manager
Suits Me Limited
Office based, Manchester City Centre M3 2LF
£35,500 per year + opportunity to earn good bonus.
Benefits: 6 weeks paid holiday + bank holidays, performance bonus, company pension scheme. Exciting opportunities for career growth and advancement within the company.
Job Type: full-time, permanent
We are seeking an experienced and dynamic Call Centre Manager to join our team in Manchester City Centre. As a Call Centre Manager, you will be responsible for overseeing a team of inbound customer service representatives, ensuring the highest level of customer satisfaction while achieving company goals.
Key Responsibilities:
Manage the day-to-day operations of the call centre, including managing rotas, handling escalated customer calls, and ensuring smooth operations.
Manage, motivate and inspire team members to consistently meet and exceed performance targets and KPIs.
Lead the recruitment process for new team members, conducting interviews and selecting candidates who align with our company values and culture.
Conduct regular performance appraisals and provide constructive feedback to team members to support their professional development.
Handle disciplinary matters when necessary, ensuring fair and consistent enforcement of company policies and procedures.
Collaborate with other departments to streamline processes and improve overall efficiency and customer satisfaction.
Maintain a positive and inclusive work environment that fosters teamwork, creativity, and continuous improvement.
About you:
Proven experience in a call centre management role, preferably within a fast-paced environment.
Strong leadership skills with the ability to inspire and motivate a team towards achieving common goals.
Excellent communication and interpersonal skills, with the ability to effectively interact with team members and customers at all levels.
Ability to handle escalated customer issues with empathy and professionalism, ensuring satisfactory resolution.
Solid understanding of call centre operations and best practices, including workforce management and performance metrics.
Experience in staff recruitment, training, and development.
Proficiency in Microsoft Office Suite and call centre software applications.
About Suits Me:
Suits Me is an ethical and cutting edge fintech business based in a rural setting near Knutsford, Cheshire. We are an award-winning alternative banking solution with financial inclusion and equality of opportunity sitting at the heart of the business.
Suits Me operates within both B2B and B2C sectors in the UK and is currently working towards European expansion.
For our account holders, we offer an alternative to traditional bank accounts with a contactless Mastercard, a full range of features and cashback rewards. For businesses, Suits Me offers a payment solution providing the UK’s only specialised client portal allowing recruiters and employers to open accounts for their employees and candidates within minutes.
If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we want to hear from you! Please submit your CV and cover letter detailing your relevant experience and why you are the ideal candidate for this position.
Call Centre Manager jobs in Manchester
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