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RGS Recruitment
Walton-on-Thames
CALL CENTRE AGENTS REQUIRED NO EXPERIENCE NEEDED -FULL TRAINING WILL BE GIVEN FRIENDLY AND SUPPORTIVE ENVIRONMENT £22/£24k BASIC REALISTIC OTE = £30,000 Please only apply if you live within a 30 minute commute of Walton-on-Thames My client is a debt collection agency with a great reputation who have been established for over 20 years. They are a fo
Job Source: RGS RecruitmentHONOR
reading, england, United Kingdom
About HONOR HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&D, it is committed to developing technology that empowers people around the globe to go beyond, givi
Job Source: HONOROffice Angels
Reading
Office Angels are currently recruiting for a Claims Contact Centre Agent for our client based in Reading. Role: Claims Contact Centre Agent Location: Reading Salary: £22,000 to £23,500 per annum depending on experience Hours: 35 hours per week, shifts (Early Shift - 8am until 4pm/Mid Shift - 10am until 6pm/Late Shift - 12pm until 8pm) Benefi
Job Source: Office AngelsOffice Angels
Reading
Office Angels are currently recruiting for a Claims Contact Centre Agent for our client based in Reading. Role: Claims Contact Centre Agent Location: Reading Salary: £22,000 to £23,500 per annum depending on experience Hours: 35 hours per week, shifts (Early Shift - 8am until 4pm/Mid Shift - 10am until 6pm/Late Shift - 12pm until 8pm) Benefit
Job Source: Office AngelsStep Ahead Recruitment Ltd
Windsor, England, United Kingdom
Sales Manager – Call Centre - Windsor - Up to £50k plus bonus A small but expanding financial services company based in Windsor is looking for a New Business Team Manager with strong sales management experience, preferably call centre to join them. This is not a cold calling environment, it is all enquiry led. Working in beautiful Victorian offic
Job Source: Step Ahead Recruitment LtdFlow Sports Personnel Ltd
Northwood
Our client is a leading independent school based in the heart of Northwood (Middlesex). They operate a state of the art Sports Centre and Sports Curriculum and are currently looking to recruit a Operations and Commercial Manager to join their Sports Centre Management team. MAIN RESPONSIBILITIES Revenue Generation: - Develop and execute comprehen
Job Source: Flow Sports Personnel LtdWinner Education
Weybridge
Are you an experienced Early Years professional looking for a nursery management role in Surrey? Winner Education are seeking a Centre Director for a large nursery setting based in the Weybridge area. Our client has an outstanding reputation and is dedicated to revolutionising early childhood education in the UK. They pride themselves on providing
Job Source: Winner EducationFlow Sports Personnel Ltd
High Wycombe
Are you an ambitious General Manager looking for a highly autonomous role, with the power to really shape and influence the business? Are you looking for an employer that will heavily invest in you, and provide copious opportunities to develop your career further? Are you looking for a business that is financially stable and has very exciting gro
Job Source: Flow Sports Personnel LtdMaidenhead
Responsibilities: Accurate update and maintenance of files and data related to airline damage pilfer reports (DPR)
Ad hoc entering of aviation Damage Pilfer Reports (DPR) claims into the company database, ensuring accuracy at all times
Contacting airline passengers via phone and email in line with airline contractual requirements
Issuing final settlement of claims within the parameters defined by the airline contract and the Montreal Convention (1999)
Ensuring that the final settlement is in the best interests of the client airline and Company while maintaining passenger satisfaction
Arranging and following up on the collection of damaged items and the delivery of repaired or replacement items through third-party suppliers
Assessment of collected airline passenger luggage to determine whether repair or replacement is the appropriate course of action
Ensuring that the Company remains compliant with all data protection legislation through appropriate action and decision-making
Ad hoc, but reasonable, requests from supervisors, management, or clients
Key Accountabilities: Measurement Indicators ( success criteria) Time Allocation % (Required) Airline DPR claim settlement
Using the phone or email as appropriate
Settling aviation-damaged luggage claims in line with the Montreal Convention (1999) and client airline requirements under contract
Claim settled in line with airline requirements
Audited files demonstrate the most cost-effective settlement used
Internal KPIs met
Audited calls meet documented criteria, including but not limited to DPA, PCI DSS 85 Data entry
Airline DPR files
Collections
Deliveries
File received via email. Information entered into DBS without error
The logistics partner receives information regarding collection and delivery without error
The customer receives the correct settlement, as agreed
Interested? Please apply
Call Centre Agent jobs in Maidenhead
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