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Internal Sales

nottingham, england, United Kingdom

Internal Sales Coordinator

Location: Nottingham

Basic salary £26,000 plus bonus/OTE & flexible benefits package including up to 27 days holiday (Plus additional annual leave purchasing scheme)

Sector: Packaging distribution

About us

Macfarlane Packaging, the UK’s largest packaging distributor have an exciting opportunity for an experienced internal sales professional to join our team based in Nottingham. We are a committed equal opportunities employer that champions ‘dignity in the workplace.’ Our focus is to provide customers with fully integrated and innovative packaging solutions, augmented by outstanding customer service. Appointing and nurturing sales talent across our business is key to our continued growth.

The Internal Sales Coordinator Role

Sales Administration is a key part of what we do, providing the crucial ‘bridge’ between our customers and our internal purchasing, logistics and external field sales teams. Acting as the primary liaison for customer accounts, they facilitate the seamless progression of orders while upholding impeccable standards of sales administration. Proactively engaging in customer account development, the Sales Administrator focuses on revitalizing lapsed accounts and consistently identifies opportunities to enhance sales through strategic up-selling and cross-selling initiatives. This includes actively initiating outbound calls to customers to nurture relationships, explore new opportunities, and drive sales growth. Additionally, you will be dedicated to delivering first-class customer service, promptly meeting customer needs, and efficiently handling routine sales-related administrative tasks.

internal Sales Coordinator Key Duties

Process all sales administration and customer orders accurately, efficiently, and in a timely manner, utilizing the relevant systems

Handle customer queries and orders while maintaining exceptional levels of customer service at all times.

Proactively develop existing accounts by identifying and seizing opportunities for up-selling and cross-selling across the product portfolio

Dealing with incoming customer queries and providing advice & solutions

Undertaking outbound activity to help identify and target new customers

Working closely with and supporting the external sales team

Administration of sales orders/quotations, ensuring customer delivery dates are met

Regular use of internal CRM system

Closely liaising with internal departments such as logistics and procurement

Do you have the correct profile?

We know that this role will ideally suit an experienced internal sales professional who can demonstrate a good track-record of success in a similarly fast paced position. That said, it’s often about character and personality. We can offer excellent onsite training and support to new colleagues, so if you're interested in a fast-paced and varied role where you can showcase your charisma in engaging with our customers and you're comfortable making outbound calls, we would love to hear from you.

You will need to learn our internal systems (CRM etc.) but that goes for anyone, and we will provide full training. However, it is vitally important to have a first-class telephone manner (friendly and professional) coupled with strong administration skills. It also helps if you are commercially aware and target-driven, as there is good scope to earn additional bonus within this role.

We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender identity, religion, or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.

Our Benefits

We provide a competitive basic starting salary and operate a range of rewarding bonus/incentive schemes. Our flexible employee benefits package can include: -

25 days annual leave (rising to 27 days with service) plus all public/bank holidays

Additional Holiday purchasing scheme (run annually)

Contributory pension scheme

Free parking at most of our site locations

Annual (company paid) volunteering day

Range of company cars or cash allowance (including hybrid/electric) for qualifying job roles

Employee assistance program to support & advise with well-being & any issues

Extensive range of training/development & potential progression opportunities

Employee discount scheme (discounts on several major retail/leisure brands)

Simply Health/Dental Cover option or BUPA cover for qualifying roles

Enhanced HR policies relating to various employee rights & entitlements

Long service awards (5-40 years)

Charitable giving options

Financial support with eye-tests/purchasing glasses (DSE users only)

O2 Mobile discount scheme (up to 25% off)

Candidate referral scheme (awards £750 for referring successful applicants to Macfarlane job vacancies)

Your future with us

Here at Macfarlane Group, you truly have the potential to shape your own future and set your own ambitions. We are a large group company where internal promotion and mobility is a key feature of our success. Through tailored career plans, we provide a wide range of structure training & development pathways, utilizing both inhouse expertise to share knowledge and the best-in-class external training partners. There is potential access to management & leadership development, and we work closely with recognised, accredited bodies including the Institute of Leadership & Management (ILM) & the Institute of Sales Professionals ISP). So there really are no limits to where your journey within Macfarlane Group may take you.

How to apply/next steps

This is an urgent appointment whereby we will be working to identify and review the very best of applicants swiftly in the hope of selecting the successful candidate to commence with us ASAP. Please note that Macfarlane Group supports ‘hybrid working’ where possible and we often conduct our first stage interviews via video. To make an application please simply click ‘apply’ ensuring that your CV is up to date and relevant.

All applications will be acknowledged, shortlisted applicants normally hearing from us within a week or two. Unsuccessful applicants will also be notified at the end of our process, although if you haven’t heard from us within 2-3 weeks of applying, please assume your application has been unsuccessful.

NO RECRUITMENT AGENCIES PLEASE

Apply

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