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Insight Investment
London Area, United Kingdom
Insight Investment is looking for an IT Helpdesk Analyst to join the team in London. In this role, you will provide customer service, application support, change management oversight, release management, business continuity planning, incident management, vendor management and user access control and provisioning. Role Responsibilities Provide a pr
Job Source: Insight InvestmentInsight Investment
london
Job Description Insight Investment is looking for an IT Helpdesk Analyst to join the team in London. In this role, you will provide customer service, application support, change management oversight, release management, business continuity planning, incident management, vendor management and user access control and provisioning. Role Responsibili
Job Source: Insight Investment83DATA
slough, england, United Kingdom
IT Analyst (Graduate) Berkshire, England (Hybrid) Upto £31,500 per annum 83DATA are partnered with global manufacturing company who run an exceptional graduate program that is an integrated process for accelerating the development of our future leaders. It is geared toward recent graduates with Information Technology internship experience and a re
Job Source: 83DATAJameson Legal
london
Job Description An interesting new opportunity has arisen at a leading law firm for an IT support Analyst. This is a 6-month contract based in the London office. Working as part of the IT team, the main purpose of this role will be to resolve 1st and 2nd line support calls and to assist with resolving higher level calls. Main Responsibilities: L
Job Source: Jameson LegalIntaso
london
Job Description T Security Analyst Type – Permanent Location – London (Hybrid, occasional office) Salary – Up to £55,000 per year Overview: As an IT Security Analyst, you will play a crucial role in safeguarding our clients digital assets and maintaining the integrity, confidentiality, and availability of our information systems. Your expertise i
Job Source: IntasoEligo Recruitment
london
Job Description macOS IT Support Analyst Are you ready to dive into a dynamic role that combines tech expertise with a positive, can-do attitude? A globally leading creative agency is on the lookout for a macOS and Jamf IT Support Engineer to join their vibrant team in the heart of London! Why join? You’ll become part of a small team where yo
Job Source: Eligo RecruitmentAbsolute Recruit
london
Job Description Are you an IT Support Analyst looking to be part of a forward-thinking and highly recognisable household brand in the UK? Absolute Recruit are partnering exclusively with a dynamic and creative minded household name who are looking to grow their IT Support function. Reporting into the IT Lead, the IT Support Analyst will deal wi
Job Source: Absolute RecruitJameson Legal
London Area, United Kingdom
An interesting new opportunity has arisen at a leading law firm for an IT support Analyst. This is a 6-month contract based in the London office. Working as part of the IT team, the main purpose of this role will be to resolve 1st and 2nd line support calls and to assist with resolving higher level calls. Main Responsibilities: Logging, managing
Job Source: Jameson LegalLondon Area, United Kingdom
Your new company
This exciting opportunity is within an Investment Management client based in Central London. My client are looking to expand their IT team, and are hiring an IT Helpdesk Analyst.
Your new role
We are looking for an IT Helpdesk Officer to join our team on a full-time, permanent basis. You will work in our office and provide first and second line support for our users, as well as ensure the smooth operation of the Help Desk.
What you'll need to succeed
As an IT Helpdesk Analyst, you will be responsible for:
Serving as the main point of contact for users who need assistance with IT issues.
Managing user requests through the clients' Helpdesk system and keeping them updated on the status of their queries.
Troubleshooting desktop environments that run on the Microsoft Windows operating system.
Providing front-line support for all system users and maintaining their desktop equipment.
Assigning queries to the appropriate resource and generating management reports on queries.
Training users on how to use the technology provided and supporting them with business applications.
Documenting and following the current tasks and procedures related to IT Support in accordance with internal and external SLA's.
Experience Desired
2–3 years of experience in Financial Services, preferably within Investment management.
Experience in providing user/technical support and feedback to users and management according to SLA's.
Solid understanding of networking in a switched environment and Windows 10 and 11 components, including M365.
Skills in managing and administering Microsoft Defender Security.
Active participation in handling Helpdesk requests in an SLA's driven environment.
Experience in data backup and related processes and techniques.
Working knowledge of remote access solutions (Microsoft’s Remote Help).
The ability to work as part of a distributed support team.
Good communication skills with IT hardware and software suppliers.
What's on offer?
Competitive salary between £35,000 - £40,000 (depending on experience).
Performance-based bonus.
Additional information on the package once in process (including benefits and full job description).
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Information Technology Help Desk Analyst jobs in London Area, United Kingdom
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